Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
• 

  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromTahra S

  Date: 04/22/2023

  1 star

  Tahra S

  Date: 04/22/2023

  This was the biggest waste of money I have ever spent, purchasing the bumper to bumper extended warranty, and in fact has turned me off to ever purchasing another warranty of any kind ever again. They find every possible loop hole and fight you on every claim. We had to track down every single receipt for oil changes to try to get coverage for a manufacturer repair that absolutely should be covered, after first being told it was covered, and after finding every receipt except for ONE single receipt, they tried to deny it. I hope a lot of people see this and DO NOT BUY THIS awful useless warranty. The customer service is awful as well when you try to get help and understand why they are trying to deny it.
  

  EasyCare

  Date: 05/02/2023

  Although we are of course obligated to abide by the terms, conditions, limitations, and exclusions of the products we administer, we would be happy to research the claim(s) to which "********************* ******************* from **********************)" refers, and provide responsive clarification or comment.
  However, we have thus far been able to locate only one vehicle service contract containing limited correspondence with a similarly named party - but that otherwise does not resemble the comments provided by "********************* ******************* from **********************)", and which expired by time in June, 2022. Nevertheless, If "********************* ******************* from **********************)" is able to provide a corresponding contract number, full VIN, and the first and last name of the customer to whom the contract was issued, we will do our best to perform additional research and address the concerns expressed, as soon as we are able.

  

  EasyCare

  Date: 05/02/2023

  Good morning,

  As an update to our previously posted responsive comments, please understand that we have conducted a different search of our records utilizing portions of the alternate name suggested by the email address from which the "Customer Review" was submitted by "********************* ******************* from **********************)", and we have located a second vehicle service contract ("***") and recent claim which may more closely resemble the review comments. 

  During that recent claim to which we believe "********************* ******************* from **********************)" may refer, the Administrator was pleased to have been able to provide repair authorizations for replacement of both the vehicle's engine and turbo charger, in the amount of $8,622.37.  Naturally, we sympathize with and apologize for any frustration or inconvenience experienced while the claim evaluation was undertaken; but we must point out that as the Administrator of the *** we and the vehicle owner are obligated to fulfill our responsibilities - among them verifying not only the existence of eligible defects in material or workmanship to covered parts; but the vehicle's owner's compliance with the manufacturer's maintenance schedule when that maintenance relates to the repair components requested, as it did in this claim.

  In any event, if this alternate search for a corresponding claim matches the one referred to by "********************* ******************* from **********************)", may we say that we have been grateful for the opportunity to provide $9,628.02 in covered repair benefits during the ***'s active term. 

  If it is not, we renew our pledge to perform additional research and address the concerns expressed, as soon as we are able, following "********************* ******************* from **********************)" 's provision of a corresponding contract number, full VIN, and the first and last name of the customer to whom the contract was issued.

  Sincerely,

  Claims Department

• Review fromJames M

  Date: 04/13/2023

  1 star

  James M

  Date: 04/13/2023

  I made a claim when my transmission went out and Easy Care declined it. Their explanation was I had modified the vehicle. My **** F-150 was completely stock original except, I replaced the tires with a set one size larger than the original tires. They twisted the terminology just to decline my claim. The contract never mentions tires. The only claim I made through out the 3 years I had the policy, and when I talked to them, they were extremely rude, would not discuss the subject. I would never deal with them again!
  

  EasyCare

  Date: 04/27/2023

  Thank you for the opportunity to respond to the Customer Review submitted to the ********************** by ************************* *************************** from **********************) on 4/13/2023, in connection with what we believe is a corresponding vehicle service contract (***) and a claim submitted in August, 2021, which we located using the limited information provided. 
  
  Unfortunately, it was and is true that under the terms and conditions of Mr. ******** ***, that claim was not eligible for coverage due to the following:
  
  1) Independent mechanical inspection of Mr. ******** vehicle confirmed installed modifications and/or alterations that did not meet his vehicle manufacturers specifications, including mounted tires which measured more than 2.0 larger in diameter and which were approximately **** wider than those specified as correct by that manufacturer.
  2) The added stress, weight, excess rolling mass, and/or other characteristics represented by these modifications, were beyond the vehicle manufacturers engineered, and documented thresholds.
  3) Modifications such as these could not and cannot be dismissed, ignored, or logically separated from the inevitable impact and influence they would have upon the axles, differentials, transmission, transfer case, driveshaft, or other driveline (as well as suspension and steering) components; including but not limited to the transmission diagnosed at the time by Mr. ******** chosen repair facility.
  4) Additionally, the transmissions durability, performance, shift points, adaptive learning, and a range of other functions rely in part upon electronic data input from many sources among them the wheels rotation (monitored revolutions) and vehicle speed, which are themselves determined by the diameter (and thereby the circumference) of the wheels/tires installed on Mr. ******** vehicle.
  5) Therefore, and unless somehow accounted for by a factory-approved and documented recalibration when compared to the manufacturer-specified size the altered input represented by the vehicles tire modifications does not only impact the transmissions ability to function reliably and as designed; the significantly larger diameter of the mounted tires could result in 5-6 % fewer miles than actually driven being recorded by the odometer; meaning that the odometer may have effectively been inaccurate to the point that the vehicles true mileage could no longer be determined, as well.
  6) Section E (1) (g) of the *** specifically excluded the repair of any MECHANICAL BREAKDOWN or FAILURE Arising out of the FAILURE of an otherwise covered part whose FAILURE has been determined by the ADMINISTRATOR to be affected by modifications and/or alterations to the VEHICLE that do not meet the manufacturers specifications, and have not been approved by the manufacturers authorized representative. (Some examples: over or undersized tires or rims, exhaust or intake system modifications, ignition or fuel system modifications, suspension or steering system modifications);
  7) Section E (1) (p) of the *** specifically excludes the repair of any MECHANICAL BREAKDOWN or FAILURE Where it is determined that for more than one (1) month or ***** miles the odometer has been inaccurate, inoperative or altered so that the VEHICLES true mileage cannot be verified;
  
  We are very grateful for the privilege of having been Mr.******** *** Administrator, even as we regret our inability to evade the effects the installed tire modifications would have upon the vehicles transmission.  We are nevertheless pleased to have had the opportunity to provide $1,627.69 in eligible reimbursements for covered repairs during two other claims, while the *** was active and prior to its natural expiration (by time) on October 19, 2022.  As always, we trust our letter has helped clarify the facts and events surrounding Mr. ******** claim, and we thank you for the opportunity to correct any misunderstanding(s).   
  
  Sincerely,
  
  Claims Department
  Automobile Protection Corporation - APCO

• Review fromBranden F

  Date: 04/13/2023

  1 star

  Branden F

  Date: 04/13/2023

  So I purchased this warranty when I got my vehicle back in April 2022. Around 6 months ago my engine unexpectedly went out due to no fault of mine. I paid for the top coverage which says in the fine print that engine replacement is covered. They have been dragging this out for 6 months, my dealership has Provided them with all the needed information as to why the engine failed and yet they are still trying to make it seem like I was the cause when in fact all the paperwork shows I wasnt . At this point this has been the worst experience Ive ever had with a warranty company and I dont know why they are still in business.
  

  EasyCare

  Date: 04/27/2023

  Thank you for the opportunity to respond to the Customer Review submitted to the ********************** by ***************************** ****************** from zip/postal code: *****) on 4/13/2023, in connection with what we believe is a corresponding vehicle service contract (***) and recent claim we located using the limited information provided. 
  
  We would first ask the Bureau and its interested readers to understand that while coverage available under the *** is extensive, it unfortunately does not and cannot promise to assist with the repair of everything that could possibly go wrong with Mr. ******** vehicle, issue authorization and reimbursement for the repair or replacement of components not diagnosed or demonstrated to have suffered a defect in material or workmanship,or provide assistance with repairs that are specifically excluded under its terms. 
  
  Instead, and briefly summarized, the *** extends eligibility for the repair or replacement of all covered parts and agrees to repair,replace, or reimburse [******************] for the reasonable cost to repair or replace, any of the parts covered in this CONTRACT due to a MECHANICAL
  BREAKDOWN or FAILURE less the DEDUCTIBLE (if applicable)subject to the
  terms, conditions and exclusions set forth (t)herein.  A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part. This coverage eligibility is in effect for a specific period of time and/or vehicle mileage subject, of course, to the ***s stipulated terms, conditions, limitations, and exclusions.
  
  In this instance the *** Administrator was informed by Mr.******** chosen repair facility, **************** in ********, ******* (NK), that his vehicle had been towed to their location with a complaint that the engine stalled and would not re-start.  NK advised that they had actually confirmed the engine to be seized, and a third-party mechanical inspection took place shortly thereafter in order to gather and verify whatever preliminary evidence might be available, and so that such evidence would not be lost during an ensuing diagnosis and/or teardown to determine the cause of failure a diagnosis which only ****************** *** authorize, per section B of the *** entitled YOUR RESPONSIBILITIES.  In any event, the independent inspector did verify that the engines rotating assembly appeared to be seized, that the vehicle was equipped with several modifications including an aftermarket intake system and a catch can, and that the engines oil level was approximately 1 quarts low, black, thick, and with a burnt odor.  Unfortunately, these indications, though preliminary, did suggest that insufficient lubrication or some other external influence that *** not represent the ***s requisite defect in material or workmanship, *** be present.  Nevertheless, in accordance with the aforementioned section B of the ***, the Administrator advised NK that they *** obtain Mr. ******** authorization to continue and complete their diagnosis, with the understanding that if the *** could not assist, ****************** would be responsible for all costs.
  
  NK subsequently performed some limited teardown consisting of removal of the engines timing cover and valve covers, and a second independent mechanical inspection took place but that exposure merely revealed components undamaged to the naked eye, none that would result in the engines seizure or reason for it to stall as ****************** reported, and NK was unable to demonstrate a defect in material or workmanship to a part eligible for coverage under the ***.  Therefore, the Administrator renewed its willingness to continue the claim evaluation as soon as they had completed their diagnosis with Mr. ******** authorization, and invited their callback with the results of their findings after they had done so; after which the Administrator would arrange for a third independent inspection in the hope that eligible defects in material or workmanship unobstructed by a *** exclusion *** be verified, and that the ***s required prior repair authorization *** be diligently researched.  The Administrator has followed up with NK in that regard several times, both before and since notification of Mr. ******** Customer Review was received; but is still awaiting NKs promised callback.
  
  As the *** Administrator, our office certainly understands and sympathizes with the frustration expressed by *******************  However, we are compelled to respectfully disagree with the gentlemans contention that we have been dragging this out for 6 months or that NK has Provided them with all the needed information as to why the engine failed, and we are certainly not trying to make it seem like [****************** or anyone else] was the cause.  There are myriad reasons why an automobile engine *** suffer a breakdown, symptom, or failure; but some causes for such an occurrence *** be eligible for repair coverage under the ***, while others *** be either ineligible, covered under a repairer or manufacturers warranty, or limited by a contractual exclusion, etc.  Moreover, the seizure of an engine assembly is extremely unusual indeed;and the *** does not promise to cover the repair or replacement of all components, without regard to whether they have suffered a MECHANICAL BREAKDOWN or FAILURE; or if they have suffered a MECHANICAL BREAKDOWN or FAILURE if such a breakdown is not the result of a defect in material or workmanship to a covered part. Therefore, while we can certainly appreciate Mr. ******** wishes and preferences, the Administrator is simply not at liberty to unilaterally waive, ignore, dismiss, alter, selectively apply, or refrain from applying the contractual terms by which it, and ******************, are bound.  Indeed, the *** specifically admonishes that NO PERSON HAS THE AUTHORITY TO CHANGE THIS CONTRACT OR TO WAIVE ANY OF ITS PROVISIONS.   
  
  Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of Mr. ******** ***, and we will again express our sincere regret for any frustration or inconvenience experienced.  We look forward to the opportunity to resume the claim evaluation upon NKs completion of their diagnosis; with Mr. ******** permission and the understanding that if the *** is unable to assist, all costs would be his responsibility.  NK is welcome to contact our ***************** with the results of their additional diagnosis just as soon as they are able and before they undertake any repairs.  Upon receipt of that requisite information the Administrator will arrange for another independent mechanical inspection to verify their findings, then apply the ***s terms to the verified evidence in a compassionate pursuit of the coverage ****************** seeks. We trust our letter has helped clarify the facts and events surrounding Mr. ******** recent claim,and we thank you for the opportunity to correct any misunderstanding(s).   
  
  *****************
  Automobile Protection Corporation - APCO

• Review fromTiffany C

  Date: 04/04/2023

  1 star

  Tiffany C

  Date: 04/04/2023

  I purchased extended warranty through the dealership for my Mini and this was their preferred warranty company. Didnt really have an issues and most of the things I needed were maintenance and not covered which I knew beforehand. The issue came when I sold the Mini and was trying to cancel. I had to act like the middle man to get any work done, it was ridiculous. I did everything that was required of me by EasyCare and they still werent able to help me. I called and spoke with a cancellation specialist ****** and she was too busy talking over me to hear my complaints! I explained that it wasnt my fault that neither the dealership or them had proper communication to resolve the issue without having me sit at work calling them both back and forth. Once I had said I canceled the policy because I no longer had the car ****** should have taken it upon herself start the cancellation process. But instead of listening to me when I told her I shouldnt be paying for a service for a car I no longer had she talked over me and hung up when I asked to speak with a manager. I had to call back and wait on the line to get through to a manager, *** who actually listened to me and was willing to provide me with answers that worked. It should require the paying customers to jump through so many hoops to cancel a policy. If I no longer have the car that the policy was for I will not be paying for it. Calling multiple times is ridiculous especially when I dont have the vehicle. It is my right to terminate a policy at anytime and holding someone hostage to a contract they no longer want is terrible business practice.
  

  EasyCare

  Date: 04/18/2023

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by *********************** ************************ from **********************), whose vehicle service contract (***) and cancellation/refund request we have located using the limited information provided.   
  
  As a preliminary matter, may we express our sincere apology and regret for the perceived lack of attentive customer service ************ reports.  In our role as the *** Administrator we will always do whatever we can to expedite the request of our customers.  However, we are unfortunately unable to waive or dismiss the ***s explicit cancellation provisions, nor may we arbitrarily or preemptively assume the data, status, values, or documentation required to compute and process an accurate pro-rata refund in the absence of that data and documentation.   
  
  In any event, with regard to ************ cancellation and refund request, we are pleased to report that the necessary documentation has now been received, and the Administrators portion of the  appropriate pro-rata cancellation refund of the unused portion of ************ *** has been processed effective March 7,2023 and at a then current vehicle odometer reading of ****** miles.  On April 13, 2023, our customer service representative spoke to ************, explained that status, and advised that her selling dealer would shortly add their pro-rata portion of the *** purchase price they retained, to the Administrators portion, and issue the full refund if they had not already done so.
  
  We are grateful for the privilege to have been the Administrator of ************ now-cancelled ***; and we appreciate the opportunity to address and resolve her concerns.

• Review fromGregory G

  Date: 03/30/2023

  1 star

  Gregory G

  Date: 03/30/2023

  DO NOT purchase this extended warranty!I have had easy care since I purchased my vehicle over 5 years ago....Paid the premium on time every month.I never had even one claim.Yesterday my check engine light came on...I took the vehicle to the dealer and they diagnosed a code P0440 ESIM switch and gasket problem. This problem needed to be fixed to pass the emissions test.After 5 years of on time payments of over $5000 easy care denied the $421.88 repair cost...I had to pay out of my pocket.What the heck do I have easy care for?!?!?DO NOT purchase this "coverage"This is a SCAM!
  

  EasyCare

  Date: 04/11/2023

  Dear Better Business Bureau representative,Thank you for your email dated March 31, 2021, in connection with a Customer Review submitted by *************************** ************************* ***************. We have located a vehicle service contract (VSC) and associated claim using the limited information provided by ****************, which we believe corresponds to the gentlemans Customer Review, and we very much appreciate the time he has taken to share his comments and concerns.Following a brief review of the claim and the diagnosis provided by his repair facility, we contacted **************** directly by telephone to explain his VSCs coverage and the claim decision originally rendered. Despite the claims initial outcome, we have also been able to reach an amicable resolution of his concerns, and we thank **************** for not only his understanding but for permitting us to justify the confidence he has placed in us as his VSC administrator. We are grateful for this privilege, and we look forward to the opportunity to again provide service during the remainder of the VSCs current active term.Sincerely,Claims Department Automobile Protection Corporation - APCO

• Review fromKim J

  Date: 03/24/2023

  1 star

  Kim J

  Date: 03/24/2023

  HORRIBLE!!! We filed a claim with them for our awning that tore off the side of our rig and was denied - WTH. I sent emails, pictures, explanations and we were denied -- AVOID EASYCARE!
  

  EasyCare

  Date: 04/04/2023

  Our reply to the BBB Customer Review, as posted on 4/04/***** whom it *** concern:Please accept the following respectful reply to the recent Customer Review submitted to the ********************** by ********************* ********************* *************** on March 25, 2023, in connection with a claim submitted under the terms and conditions of ****************** vehicle service contract (***).First, and as a preliminary matter, wed like to say that we very much appreciate the time and consideration ****************** has taken to submit her comments as well as the opportunity to address those comments, and to hopefully correct any misperceptions that *** exist. Regrettably, however, under the terms and conditions of the **** the claim was not eligible for coverage due to the following:1) The *** agrees to repair, replace or reimburse YOU for reasonable costs as determined by US and the coverage limits set forth in this CONTRACT, to repair or replace any of the COVERED COMPONENTS listed, if required due to an OPERATIONAL FAILURE of those covered component(s).2) The *** defines an OPERATIONAL FAILURE as the inability of any COVERED PARTS(S), COMPONENT OR ITEMS(S) to perform the function(s) for which it was designed due to defects in material or workmanship of that COVERED PART. 3) The ***s coverage is in effect for a specified period of time subject, of course, to each and all of its terms, conditions, definitions, limitations, and exclusions.4) Among the ***s terms and conditions are those stipulated: a) On page 1 which alerts the undersigned customer: YOU understand that authorization from the ADMINISTRATOR must be received before any repairs are performed under this ***; b) On the bottom of pages 1 and 5 of the *** where *** be found the bold reminder: NO PAYMENT FOR REPAIRS WILL BE MADE WITHOUT PRIOR AUTHORIZATION FROM THE ADMINISTRATOR, SEE SECTION C. 2. c) Section C. 2 of the *** captioned IN CASE OF AN OPERATIONAL FAILURE, specifically states YOU are responsible for verifying that the repair facility obtains prior authorization from the ADMINISTRATOR prior to the commencement of any repairs. 5) Please understand that as the contract holder, it is ****************** responsibility to make sure that the claims procedures set forth in her service contract are properly followed in order for coverage to be applied. Unfortunately, while we do understand that ****************** did contact our concierge services to obtain a mobile mechanic, the claims administrative offices were never contacted prior to the repair taking place to obtain the needed prior authorization that the contract requires. 6) Section D (1) (a) of the *** WHAT IS NOT COVERED, specifically states When repairs are performed without prior authorization. Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of ****************** **** and we sincerely regret any frustration or inconvenience she *** have experienced. Beyond that, *** we express our genuine gratitude for the privilege to have been ****************** *** Administrator, and our heartfelt wish that she *** enjoy all the best the future has to offer. *************************** Automobile Protection Corporation - APCO

• Review fromCrystal A

  Date: 03/09/2023

  1 star

  Crystal A

  Date: 03/09/2023

  I have purchased a vehicle within one year they continued to deny charges for the warranty coverage that needed to be completed. Easy care is the worst extended warranty and selfless customer care. Anyone looking to purchase extended warranty look into your contact they blame you for not being told when purchasing the contract that there is a cap off on what they would pay for your vehicle. **************** ******* and Supervisor **** stated that dont assist with any complaints a customer has and only says its in the contact the cap off what the warranty will pay when being told multiple times that there was nothing on the one paper that stated there is a cap off on the extended warrant they blame the customer. Bad business for the extended ********************** with ******************** and Audi Dealership for not providing and explaining when purchasing the extended warranty that there is a cap on the extended warranty even though it hasnt reached its expiration or miles. They dont resolve anything Warning look else where dont purchase warranty with Easy care.
  

  EasyCare

  Date: 03/15/2023

  To whom it *** concern:Thank you for your email correspondence dated March 9, 2023, notifying us of the Customer Review your office has received from ***************************** **************************** *************** in connection with a recent claim submitted under the terms and conditions of Ms. ******** vehicle service contract (***). As a preliminary matter, wed like to say that we very much appreciate the time and consideration ****************** has taken to submit her comments as well as the opportunity to address those comments which will hopefully correct any misperceptions that *** exist. Please understand that not all the reimbursement requests initiated by ********************************* (LSC) during the above referenced claim have been declined. Instead, authorization for repairs covered per the terms and conditions of Ms. ******** *** has been issued in the amount of $2,618.56. Although every effort was expended in pursuit of the full measure of coverage permitted under her ***, a portion of the repair authorization requested was ineligible for coverage based on the following: 1) The ***s foundational prerequisite for coverage is the MECHANICAL BREAKDOWN or FAILURE of a vehicle component specifically identified within the STATEDCare coverage level (which includes POWERCare and PRIMARYCare), solely due to a defect in material or workmanship, subject to the **** terms, conditions, limitations, and exclusions.2) Diagnosis performed with Ms. ******** authorization by the professionals at LSC, and as verified upon independent mechanical inspection, confirmed refrigerant leaks from both the front and rear air conditioning evaporator cores. 3) Unfortunately, due to previously authorized claims totaling $7,376.44, a contribution amount of $2,618.56 could only be authorized towards Ms. ******** repairs. This amount represented the balance of the remaining *** liability based on the purchase price of her vehicle ($9,995.00) and as outlined in section H of the *** (see below). 4) Section H of the *** captioned LIMITS OF LIABILITY, specifically limits the total of all benefits payable during the CONTRACT PERIOD, as defined in section F, shall never exceed the vehicle purchase price which is listed in the Customer Information section of the ***. Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of Ms. ******** ***, and we sincerely regret any frustration or inconvenience she *** have experienced. Beyond that, *** we express our genuine gratitude for the privilege to have been Ms. ******** *** Administrator, and our heartfelt wish that she *** enjoy all the best the future has to offer. *************************** Automobile Protection Corporation - APCO

• Review fromKenneth S

  Date: 03/02/2023

  1 star

  Kenneth S

  Date: 03/02/2023

  Do not get a ********* warranty they r scam for customers ,, I have a truck with warranty and everyone knows u need antifreeze for ure motor mine is losing antifreeze and they say its not covered under my warranty I dont recommended anyone getting this warranty company even another dealership told me they where positive that is will b covered this bussiness should b stopped they dont want to spend the money WARNING!!!!!
  

  EasyCare

  Date: 03/07/2023

  Dear BBB Representative: We would be happy to research the opinions expressed by "***************************** ************************ ***************", and provide responsive clarification or comment. However, we have been unable to locate a corresponding record using the limited information provided. If "***************************** ************************ ***************" is able to provide a corresponding vehicle service contract ("***") number, complete VIN, and the full first and last name of the customer to which the *** was issued, we will resume our search and do our best to address the concerns expressed, as soon as we are able.

• Review fromJames B

  Date: 02/25/2023

  1 star

  James B

  Date: 02/25/2023

  Horrible business dont buy there are way better companies out there. Had the Def module go out on my truck should be covered under primary vehicle function. Specific part not covered under Primary function Warranty. All company does after siting on hold for 30 mins is recite contracts. Definitely not a customer service based company, and they definitely dont plan to. Im sure the response I get from them here is a reciting of the specifics of a contract as they are not responsible to cover that specific part..
  

  EasyCare

  Date: 03/03/2023

  Dear Better Business Bureau representative:
  
  Please accept what follows as our response to the recent Customer Review submitted by ********************* ************************** from zip/postal code: *****). We appreciate the time ************** has taken to write and share his views, although it does appear that we are indeed compelled to point out the terms of **************** vehicle service contract (***), as he suggests might be the case.  After all if the Administrator is expected to violate the very contractual agreement under which it, and ************** are bound by authorizing the repair or replacement of a component that is NOT eligible for coverage on what basis may there be any reasonable expectation that the *** means what it says, or that it may be expected to authorize the repair or replacement of a component that IS eligible for coverage under those identical terms?
  
  While the coverage available under the *** extensive,it does not promise to issue authorization for the repair of everything that could possibly go wrong with **************** vehicle, cure all symptoms, or pledge to keep a vehicle in an arbitrarily determined satisfactory operational condition, based upon an understandably sincere, but extra-contractual opinion that a repair should be covered. The *** is neither an insurance policy nor is it an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the *** purchaser, under which the Issuing Provider agrees to repair,replace or reimburse [*********************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject, of course, to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  The PRIMARYCare coverage ************** chose for his ***, establishes eligibility for repair or replacement of only the specific components listed and named within its 10 individual categories of covered parts.  Any part not specifically listed within those categories is therefore, unfortunately but simply, a non-covered part.  During the recent claim to which ************* refers, his chosen repair facility requested the ***s prior repair authorization to replace a diesel emissions fluid control module ("*****).  Regrettably, the ***** is not among the components listed within the ***s 10 categories of covered parts, and it is therefore,a non-covered part.  Yes, section E (4) of the *** entitled WHAT IS NOT COVERED does also specifically exclude Repairs to any non-covered parts.
  
  Again, while we may and certainly do regret the frustration expressed by **************, if we do not abide by the ***, or if we evade reciting of the specifics of [the] contract [which stipulates that it is] not responsible to cover that specific part, when asked under what contract or agreement shall we or ************** rely?  If the *** terms define what is eligible and what is not and they do under what authority would the Administrator presume to unilaterally dismiss or waive those terms? We would respectfully suggest that to ask these questions, is to answer them.
  
  Under these circumstances, we believe the Administrator has acted properly and in full compliance with *************** ***, and we look forward to the opportunity to assist with future claims for eligible repairs presented in accordance with the *** terms,throughout its remaining active period. 

• Review fromLisa R

  Date: 02/22/2023

  1 star

  Lisa R

  Date: 02/22/2023

  If you cant provide all service documents they will deny your claim, even if the claim has not had any recommended services come due yet. They really like to push the company line of proof for ALL MANUFACTURER RECOMMENDATIONS, despite extenuating circumstances or the fact that the problems are completely unrelated to other recommended services. They probably bank on the fact that people will miss an oil change or air filter so they dont have to pay out on claims. Complete garbage. As you can see from their responses, they dont care about their customers who have issues. They just like to throw legal verbiage stated in the fine print so they can get out of covering claims.
  

  EasyCare

  Date: 03/03/2023

  March 3, 2023
  
  Dear Better Business Bureau representative:
  
  In response to the recent Customer Review submitted to the ********************** by ********************* ******************* from **********************) on February 22, 2023, and in connection with a recent request for prior repair authorization presented under the terms and conditions of the POWERCARE Limited Warranty Contract (****) provided at no cost to **************** by her Issuing Dealer, ************************* West County (BN), we respectfully ask the Bureau and its interested readers to consider the following.
  
  As a preliminary matter, please understand that our office was appointed by BN to perform the sole function of administering the **** and any claim(s) that *** be submitted pursuant to its terms.  In that capacity, our office is not responsible to fulfill any obligation to repair or replace components or provide benefits of any kind.  In addition, the **** stipulates that NO PERSON HAS THE AUTHORITY TO CHANGE THIS LIMITED WARRANTY OR TO WAIVE ANY OF ITS PROVISIONS.
  
  Unfortunately, according to all available information, documentation, and the terms, conditions, limitations,and exclusions of the ****, the recent claim to which **************** refers has been determined ineligible for coverage due to the following:
  
  1) To qualify for repair or replacement under the ****, proof of timely performance of all scheduled maintenance as recommended by Ms. ******* vehicle manufacturer, and/or as *** otherwise be specified in Section B of the ****, entitled YOUR RESPONSIBILTIES, must be kept by her and furnished to the Administrator upon request.
  2) A diligent review of the documentation submitted by or on behalf of **************** to support performance of the manufacturer recommended and/or **** required maintenance, reveals omissions and/or excesses beyond the ****-established 30-day and/or 1,500-mile grace ****** for such maintenance.
  3) Among those services missing or late include engine oil and filter changes due every six months or ***** miles, engine air filter replacement due at the 30,000-mile interval during Ms. ******* ownership, etc.
  4) Section D (9) of the **** captioned WHAT IS NOT COVERED, specifically excludes Any costs if verifiable receipts as required in section B. YOUR RESPONSIBILTIES are not furnished on request.
  
  With respect to Ms. ******* contention that If you cant provide all service documents they will deny your claim,even if the claim has not had any recommended services come due yet; we can only respectfully reply that the missing documentation corresponds to maintenance service that WAS due during Ms. ******* ownership, according to the vehicles manufacturer.  The Administrator most certainly does NOT bank on the fact that people will miss an oil change or air filter so [BN doesnt] have to pay out on claims. Rather, ours is a far more ordinary function dedicated to fairly, accurately, and compassionately applying the benefit of every possible doubt in favor of not only ****************, but of every other **** holder. 
  
  Nevertheless, if the foundational prerequisites for eligibility are not met, the Administrator simply does not possess the authority to change or waive the PLWCs provisions, nor *** it arbitrarily apply a subjective opinion regarding whether a particular example of non-compliance with section B of the **** caused, influenced, was related to, had, or did not have a direct effect on the component(s) diagnosed as having suffered a MECHANICAL BREAKDOWN or FAILURE, in pursuit of coverage for that which the **** excludes.
  
  Regrettably, unless verifiable receipts documenting compliance with section B of the **** are forthcoming,examples of non-compliance such as those noted above would invalidate the ****,and consequently, any reimbursement for current or future repair(s) under its terms.   
  
  We are grateful for the privilege of being Ms. ******* **** Administrator, even as we regret and are terribly sorry that coverage could not be applied in this instance. Should **************** have any additional questions regarding this claim disposition, she is welcome to contact our office directly by telephone at: **************.
  
  Sincerely,
  
  Claims Department
  **** Administrator