Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromDebbie V
Date: 06/17/2023
1 starDebbie V
Date: 06/17/2023
I agree with these negative reviews, if I could give it less than 1 star I would. I wish I would have looked up reviews sooner and cancelled earlier, but better late than never.It amazes me they're still in business.
EasyCare
Date: 06/20/2023
June 20, 2023
Dear Better Business Bureau representative:
Please accept this respectful reply to the Customer Review submitted to the ********************** by ******************************* *************************** from **********************) on 6/17/2023.
May we first express our appreciation for the time that ********************** has taken to write and share her concerns. Having discovered these comments at the BBB website, we attempted a search for any record of an underlying claim, using the very limited information submitted. Frankly, we are not at all certain we have located the correct record, since there is a distinct possibility that there are many folks with a similar name in the submitted zip/postal code or based on other factors about which we are completely unaware. However, if the one record we were able to locate represents or contributed to the dissatisfaction expressed by ********************** we can only apologize because the unfortunate reality is that at the time and mileage the recent claim was submitted, Ms. ********** vehicle was still covered under the manufacturers new vehicle (bumper to bumper) limited warranty. Accordingly, and since that existing coverage for a period of 5 years/60,000-miles supersedes any that *** have otherwise been available under Ms. ********** vehicle service contract (***), the Administrator was unable to offer its assistance.
Of course, in the event this example is NOT related to the comments expressed by "******************************* *************************** from **********************) on 6/17/2023, and if ********************** is able to supplement her "Customer Review" with a *** number, complete VIN of her vehicle, and the full first and last name of the vehicle owner/customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able. Kindly notify our office when and if this required information is forthcoming.
Sincerely,
Claims DepartmentReview fromJim N
Date: 06/03/2023
1 starJim N
Date: 06/03/2023
Total rip off . They cover nothing. Scam at its finestEasyCare
Date: 06/13/2023
Dear BBB Representative: We would be happy to research and respond to the comments expressed
by "********************* *********************** from zip/postal code: *****)", but we have thus far been unable to locate a corresponding record using the limited information provided. If "********************* *********************** from zip/postal code: *****)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the vehicle covered under that ***, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able. We would appreciate your timely notification of our office when and if this required information is forthcoming.Review fromThomas T
Date: 05/23/2023
1 starThomas T
Date: 05/23/2023
This review is from independent auto repair company. A young customer needed wheel hub and bearings replaced in his car. It was a safety issue. Our auto repair business did not charge for shop or hazardous waste on this invoice. The total bill was $402.08. The young customer had to pay $250 deductible. The ******************** adjuster argued over the $152.08 left after deductible. The adjuster said our labor rates were too high, according to a "chart" for our area of ********* call to a couple repair shops in our area would have confirmed our competitive rates. The adjuster told me to get the extra money from the customer. I could not ask the customer to pay the extra, he is a single wage earner for family of 6. EasyCare Warranty covered $117.98 of the total bill. I refuse to work with EasyCare again. My small business will not pad the pockets of unscrupulous warranty company execs. I would leave a 0 rank, but site would not allow.EasyCare
Date: 06/13/2023
Dear BBB Representative: Even though we would be happy to research and respond to the comments expressed by "*********************** ********************* from **********************), we are unable to locate a corresponding record using the limited information provided, and since we certainly dont maintain a database containing the personal email addresses of the representatives of independent auto repair companies such as the one to which ************** refers. Nevertheless, if ************** is able to supplement his "Customer Review" with a ******************** service contract ("***") number, complete VIN of the referenced vehicle, and the full first and last name of the vehicle owner/customer to whom the *** was issued,we will resume our search and do our best to address the concerns expressed as soon as we are able. Kindly notify our office when and if this required information is forthcoming.Review fromFreddie H
Date: 05/18/2023
1 starFreddie H
Date: 05/18/2023
Will not pay towing and rental replaced engine but would not finish the job always coming up with something try not to payEasyCare
Date: 06/02/2023
Dear Better Business Bureau representative:
Please accept this respectful reply to the “Customer Review” submitted to the Better Business Bureau by “Freddie Hunt ([email protected] from zip/postal code: 25801) on 5/18/2023”.
May we first express our appreciation for the time that Mr. Hunt has taken to write and share his concerns. Having discovered the gentleman’s comments at the BBB website, we undertook a compassionate review of the underlying claim. As a result, we are pleased to report that Mr. Hunt’s concerns have been resolved as a goodwill gesture in the interest of customer satisfaction, and checks representing reimbursement for 2 days of substitute transportation at his former vehicle service contract’s (“VSC”) maximum daily rate of $30.00 per day, and for $75.00 of towing charges incurred in connection with a subsequent claim that was, incidentally, not eligible for coverage under the VSC – are being processed. Mr. Hunt should receive those checks at his address shortly.
Although Mr. Hunt’s VSC has been cancelled and cannot assist further with coverage or reimbursements, we are grateful for the privilege to have been his VSC Administrator, and for the opportunity to provide $5,846.89 in repair coverage during its active term. If Mr. Hunt has any additional questions or concerns related to his cancelled VSC, he is welcome to contact our office directly by telephone at: (800) 538-4181.
Sincerely,
Claims DepartmentReview fromKeith N
Date: 05/07/2023
1 starKeith N
Date: 05/07/2023
Easy care is a lousy warranty.Long story short I put the highest tier warranty on my care when I bought it. A ***** had low miles ******. Recently I noticed on the passenger side front vent was blowing cold while the heat was on.Took it to *** they know I have easy care warranty.Got the adjuster out there and he basically said Easy care couldnt fix the issue.*** said if I wanted to continue the process of breaking every thing down and the adjuster still couldnt find anything Id be on the hook for over $3,000 .Im thinking if the adjuster couldnt find anything initially he sure wouldnt find it after going further.I paid close to $5,000 for this and the first time I need it they couldnt do anything.And have the audacity to see if I wanna renew the warranty.Money grab at its finest.I already told two of my friends not to go with them for ANYTHINGAnd will continue to do so.EasyCare
Date: 05/11/2023
Dear BBB Representative: We would be happy to research and respond to the comments expressed
by "******************* *********************** from **********************)", but we have thus far been unable to locate a corresponding record using the limited information provided. If "******************* *********************** from **********************)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the referenced *** vehicle, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able. Kindly notify our office when and if this required information is forthcoming.Review fromThomas K
Date: 05/06/2023
1 starThomas K
Date: 05/06/2023
My car has been in the shop for a month now! When first taken in to be looked at, the dealership stated my transmission was faulty. So they called Easy Care to see if I was covered under my powertrain warranty. Easy care stated they would send out a rep to view the damage and that the transmission needed to be teared down so they could validate the damage claim. No representative showed up. A week later they then stated they wanted pictures. The dealership sent pictures to which Easy Care claimed they never received. Regardless, after Easy Care did finally receive and view the photos, they came back and stated they wanted more photos. Finally, after some 3 weeks, they approved the replacement of the transmission on their terms against the dealership's recommendations. They stated they would only cover the full cost of a rebuilt transmission that they would order, even though the dealer had a transmission in stock. Easy Care would not pay the additional $1500. At this point I *********** were at least moving forward. It was to take 4-5 business days for the transmission from Easy Care to arrive. However, one week later, (going on one month since my car was diagnosed), the transmission had still not arrived. The dealership said they could not track it because they did not order it. I called Easy Care and they said a part they needed was not being made anymore and that an adjuster would call me back that same day to resolve the issue. No phone call! I am still uncertain after one month whether my car is going to be repaired! So frustrating!! On top of this, they would only budget 6 days of car rental at a paltry $30 a day. Realistic rental cost for 1 month = $1800. I am upset to say the least. I am also dismayed that a company with the name "Easy Care" is so *** in their customer service/care. I feel like I'm being taken advantage of.EasyCare
Date: 05/26/2023
May 26, 2023
Dear Better Business Bureau representative:
Please accept this respectful reply to the Customer Review submitted to the ********************** by ************************* ******************* from **********************), on May 6, 2023.
As a preliminary matter, we would like to express our appreciation for the time that **************** has taken to write and share his concerns and experience; an experience which presents a valuable opportunity for us to examine and correct possible deficiencies in our internal procedures. The input we receive from our contract holders, such as the feedback **************** has been kind enough to provide, is especially vital in our ongoing efforts to make improvements in the training of personnel and to ensure our customerssatisfaction with the services we provide.
We have reviewed Mr. ******* Customer Review and confess that are very troubled by his statements regarding the disappointing customer service he received. We deeply regret that we have failed to meet Mr. ******* expectations,and we would like to offer our sincerest apologies for any inconvenience,delay, or frustration experienced during the recent claim evaluation. To be sure, many of the delays described by **************** were inadvertent, unforeseen, and/or beyond the influence and control of the Administrator; but we certainly understand how disheartening an unsatisfactory customer service experience can be, no matter the source or cause. We would like to further assure **************** that his experience was not typical, nor does it reflect the high standards of quality service that we continually strive to provide for our contract holders every day, in every aspect of their vehicle service contract (***)ownership experience.
Thankfully, our understanding is that Mr. ******* replacement transmission has arrived, and that it has been successfully installed in his vehicle, returning it to proper function and operation. In addition, as **************** has already been advised, the Administrator will await his corresponding rental agreement and has pledged to assist with whatever number of days in excess of the ***s contractual maximum of six that it may justify in connection with the repair period, as a good faith gesture in the interest of customer satisfaction.
We are grateful for the privilege of being Mr. ******* *** **** Administrator, and we look forward to providing future assistance with eligible repairs submitted in accordance with the ***s provisions. According to our records Mr.******* *** will remain in effect until October 31, ****, or a total vehicle odometer reading of ******* miles, whichever first occurs. In the meantime, should **************** have any additional questions regarding this claim disposition, he is welcome to contact our office directly by telephone at: **************.
Sincerely,
Claims DepartmentReview fromJesse S.
Date: 05/04/2023
1 starJesse S.
Date: 05/04/2023
Its a scam They will deny warranty at anytime over parts they dont even cover.I replaced my own cabin air filter for AC only in October 2022 In December 2022 ****** under warranty replaced my entire AC unit due to Covid shipping issues it was easier to pull entire system vs parts for system In may 2023 dealer doesnt want to cover the oil change and state inspection because I voided the warranty with an after market self installed cabin air filter on a part the company doesnt even warranty. Easy care legit told me from a customer service rep named *** at **** am eastern time on 4 may 2023 that even if you replace your own filters or wiper blades and your not a certified shop and certified mechanic you voided the warranty.EasyCare
Date: 05/26/2023
May 26, 2023
Dear Better Business Bureau representative:
We have recently discovered the presence of a Customer Review submitted to the ********************** by ************************* ********************* from **********************) on May 4, 2023, concerning a recent interaction ****************** may have had with his dealership/repair facility related to an oil change, a State inspection, and/or a cabin filter replacement. We further understand that Mr. ******** comments are offered with respect to the POWERLIFE Limited Warranty Contract (****) provided at no cost to ****************** by his Issuing Dealer, ************** (CN). If those are inaccurate conclusions, we invite Mr. ******** correction(s).
As a preliminary matter, please understand that our office was appointed by CN to perform the sole function of administering any claim(s) submitted pursuant to the terms and conditions of the ****. In that capacity, and to further clarify, our office is not responsible to repair or replace the components of Mr. ******** vehicle or provide benefits of any kind; and it does not pledge assistance with maintenance procedures such as cabin air filter replacements, engine oil and filter changes, or State inspections.
To qualify for repair or replacement under the ****, proof of timely performance of all scheduled maintenance as recommended by Mr. ******** vehicle manufacturer,and/or as may otherwise be specified in Section B of the ****, entitled YOUR RESPONSIBILTIES,must be kept by him and furnished upon request. The PLWCs coverage eligibility is not contingent upon a potential causal relationship between one or another required maintenance procedure and a component failure which may later occur; nor is it contingent upon the absence of such a causal relationship. If verifiable receipts documenting compliance the section B of the **** are not furnished at the time a request for the PLWCs requisite prior repair authorization is submitted it is true that such non-compliance could invalidate the ****, and consequently, any reimbursement for the then current or future repair(s) under its terms.
However, such an unfortunate outcome would in no way be the result of any act by our office. Rather, it would be determined solely by Mr.******** non-compliance with the **** CN provided for him at no cost; in precisely the way a covered claim would be determined by compliance with the same section B requirements, along with the PLWCs remaining conditions, limitations,or exclusions. In addition, the **** expressly stipulates that NO PERSON HAS THE AUTHORITY TO CHANGE THIS LIMITED WARRANTY OR TO WAIVE ANY OF ITS PROVISIONS.
Having said that, we hasten to add that there have been no requests for the PLWCs requisite prior repair authorization presented thus far during its active term and Mr. ******** ownership; and we would certainly neither wish nor attempt to preclude,pre-judge, or predict the outcome of a future claim which has not occurred,and/or about which the Administrator is completely unaware.
Therefore, we can only respectfully suggest that ****************** comply with Section B of the ****,entitled YOUR RESPONSIBILTIES, keep the verifiable receipts representing proof of those timely services, and be prepared to furnish those receipts upon request in the event of a future MECHANICAL BREAKDOWN or FAILURE to a component covered under the terms of the ****.
We are grateful for the privilege of being Mr. ******** **** Administrator, even as we regret and apologize for the frustration he has expressed. Should ****************** have any additional questions regarding the ****, he is welcome to contact our office directly by telephone at: **************.
Sincerely,
Claims Department
**** AdministratorReview fromLarry T
Date: 04/26/2023
1 starLarry T
Date: 04/26/2023
Will not use them again, I was told three different things from three different people.EasyCare
Date: 05/02/2023
Dear BBB Representative: We are eager to research the comments expressed by "**************************** ********************* from zip/postal code: *****)", and provide responsive clarification or comment. However, we have been unable to locate a corresponding record using the limited information
provided. If "**************************** ********************* from zip/postal code: *****)" is able to provide a corresponding vehicle service contract ("***") number, complete VIN, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.Review fromSteven C
Date: 04/26/2023
1 starSteven C
Date: 04/26/2023
Easy Care stinks they will not honor there contract Please Buyer beware they will find a reason to not cover you. I had ask them to clean my rims up and I had to meet a guy in a parking lot while he worked out of his trunk claims he was a contractor. Now after 5 years of payments my driver side window power went out and the window was stuck down I asked the dealership if they could help me get it up and they claim they were to busy and snow was due that nite so I had a mechanic get the window up but in the process he broke the driver side window button, well the dealership took a picture of the switch and easy care denied my claim even though the power is out on that switch they will not check it to replace it its a dealership sold item only for 700$ and 600$ to put in that easy care is a risk. I will never use them again.EasyCare
Date: 05/17/2023
To whom it may concern:
Please accept this as our response to the recent Customer Review submitted to the ********************** by *********************** *********************** from zip/postal code: *****), whose vehicle service contract (***) and recent claim we believe we have located using the limited information provided. As always, we very much appreciate the time ************** has taken to write and share his concerns.
First, and as you know, although the ***s coverage eligibility is certainly extensive, it does not promise to assist with the repair of everything that could possibly go wrong with **************** vehicle.Unfortunately, the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [**************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions,limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s)for which it was designed due to defects in material or workmanship of that covered part.
In this case, rather than a defect in material or workmanship, **************** chosen repair facility, ******* South **********. (CSH),reported only that the drivers side window switch was inoperative and that it was missing a button a digital image of which suggested precisely the type of physical damage ************** now indicates took place when he had a mechanic get the window up but in the process he broke the driver side window button. In fact, when the Administrator contacted CSH again for clarification after being notified of **************** Customer Review, it was informed that they had not diagnosed an electrical or any other failure to the window switch at all, but that ************** had ordered a window switch and simply asked them to install it. Obviously, the Administrator does not itself diagnose or repair any vehicle, it was not present for the interactions ************** describes, and it cannot speak to or speculate about events it has no knowledge of or responsibility for. Nevertheless, to date we have only been presented with the information outlined above, external force or physical impact damage would not represent the ***s requisite defect in material or workmanship, and section E (1) (d) of the *** entitled WHAT IS NOT COVERED specifically excludes the repair of any MECHANICAL BREAKDOWN or FAILURE Caused by any external cause
Obviously, we regret the frustration and inconvenience experienced and expressed by **************, and the Administrator is in no way assigning blame or placing fault for the condition or damage sustained to the window switch on any person, for any reason, or under any circumstance whatsoever. Nevertheless, even though the available information provided thus far by CSH does not include findings of an electrical failure or other defect in material or workmanship to the window switch, we would of course be happy to receive and review any new or additional information CSH is able to determine with **************** authorization, and the understanding that if the *** cannot assist, he would be responsible for all costs. CSH is invited to contact the ***************** with such additional information, at their and **************** convenience but prior to the completion of any repair, and we pledge to review it in good faith and in a sincere effort to extend the full measure of coverage available under the ***.
Thank you once again for the opportunity to address our customers concerns.Review fromDontae B
Date: 04/26/2023
1 starDontae B
Date: 04/26/2023
They suck! I got a 2017 GMC Sierra ****** and my power running boards stopped working and they denied to repair. They said they seen no mechanical issue with the running boards but theyre not working? Go figure. However, in my warranty it states that it will cover electrical issues since I got the truck with all the bells and whistles I wanted protection. Bottom line, I will never suggest easy care to anyone.EasyCare
Date: 05/10/2023
To whom it may concern:
Please accept this as our response to the recent Customer Review submitted to the ********************** by ************************* ******************** from **********************), whose vehicle service contract (***) and recent claim we have located using the limited information provided. As always,we very much appreciate the time **************** has taken to write and share his concerns.
First, as we often remind the Bureaus interested readers - although coverage available under the *** is extensive, it does not promise to cover the repair of everything that could possibly go wrong with Mr. ******* vehicle, cure all symptoms, or pledge to keep the vehicle in an arbitrarily determined satisfactory operational condition. Unfortunately,the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [****************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
As we suspect **************** recalls, not all the reimbursement requests initiated on his behalf by ************** (RB) during the above referenced claim have been declined. Instead, authorization for repairs covered per the terms and conditions of the *** has been issued in the amount of $1,368.87. Regrettably in this case, rather than a defect in material or workmanship, RB was unable to demonstrate a defect in material or workmanship to any component related to the vehicles running boards,whether electrical or mechanical. Instead, the respective motors were unable to successfully retract or extend each running board because the pivot points of the running board hinges were found to be seized, most likely due to a lack of lubrication, rust, or corrosion. Although the Administrator did not and does not presume to interfere with *** diagnosis, it is not uncommon to witness conditions such as this in northern or midwestern climates where moisture,road salt, other external climatic conditions, and/or the absence of lubrication results in symptoms such as these; symptoms which may even be remedied entirely by a judicious re-lubrication of the affected hinges. In any event, this condition did not represent the ***s requisite defect in material or workmanship to any component and all available information indicated that properly lubricated hinge pivots would allow the running boards to work as designed, without the need for component replacement of any kind.
Beyond that, we are compelled to caution *************** to not attempt continued operation of the running board motors with the affected hinges in their dry, seized state risking motor burn out that could result and may not be eligible under the *** later, should that be the cause for either motor to ultimately fail. Parenthetically, we should also report that although these modifications were unrelated to the repair recommendations made by RB during the recent claim, independent mechanical inspection did verify the presence of a recently installed suspension lift alteration measuring approximately 6, as well. For that reason, we should also like to direct Mr. ******* attention to section E (1) of the *** entitled WHAT IS NOT COVERED, which does specifically exclude the repair of any MECHANICAL BREAKDOWN or FAILURE Arising out of the FAILURE of an otherwise covered part whose FAILURE has been determined by the ADMINISTRATOR to be affected by modifications and/or alterations to the VEHICLE that do not meet the manufacturers specifications, and have not been approved by the manufacturers authorized representative. (Some examples: over or undersized tires or rims,exhaust or intake system modifications, ignition or fuel system modifications,suspension or steering system modifications);
Accordingly, we would respectfully suggest *************** consider whether he may wish to return his vehicle to factory specifications in order to avoid potentially jeopardizing future eligibility under the ***, should subsequent damage to otherwise covered parts arise or be affected by this suspension modification.
Obviously, we regret the frustration and inconvenience experienced by ****************, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term.
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