Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Ashworth College in April of 2022 in the Bookkeeping course. I already have my accounting associates but chose this course because of the QuickBooks course and the ***** test that I can take for my bookkeeping credentials. I was down to two classes left in my program (the first parts all review) and I got to the QuickBooks class. I realized that there were issues with the course prior to this class; test questions open ended and misworded. But I let those go. When I began my final project for the QuickBooks course nothing in my text book matched with what was on the online version of QuickBooks we had to use. I contacted the help desk at Ashworth and was told that my book was an old version and the computer program was the current version, that the class material was being updated. I requested to cancel my enrollment but was told that I had finished too much of the program to receive a refund. I asked how I could be penalized for the university not having the proper materials to finish my course. Even the "academic advisor" that tried to help me struggled to figure out how I could move forward with my project to finish the course. I tried to talk to someone in admissions but was told they could not help me, and there is no professor for the course to speak with either. I went back and forth with them for two months with no successful resolution. I paid $749.00 for this course and was not provided with the proper materials. And the University seems to think that it is not their problem. I have attached the emails that I received from the one person at the "university" that tried to help me for two months, who struggled as well to navigate through the course project and pushed for me to get a refund as well. This place should not be able to offer a course that does not have the proper material for student success.

  

  Business Response

  Date: 12/14/2022

  BBB Case Number: 18548543
  Student Name: *************************
  Student Number: BK2200373
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns.****************** enrolled into the Bookkeeping Career Diploma on May 3, 2022 , by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ****************** completed 17 out of 18 lessons. As per the signed enrollment agreement, If the student has submitted more than 50% of the lessons Non-Refundable Fees + Registration Fees + 100% of Tuition. Since, ***************** is 94% completed with the program, no refund will be due at this time.
  Our product development team was made aware of the QuickBooks updates and in Mid-October of 2022, began updating the program to a new revision.As course material is subject to change, Ms. ******** concerns have been addressed and are in the process of being updated. ****************** can complete her final ************ 8 assignment with the material she was provided. If ****************** still needs assistance with her assignment, she can reach out directly to our ***************** team.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18548543
  
  I am rejecting this response because:

  I do not think that an "educational institution" should be offering courses that do not have the proper up-to-date materials. Had this class been number three or six I would have tried to cancel my enrollment right away. I have no control over the sequence of the classes. If Ashworth is still unwilling to admit that this is not the experience students should have...or the way they should be treated that is fine. I will continue my path to the ********** of ********* so they are also aware of Ashworth's educational practices.  

  I would also like to state, the final project that caused all of this was graded; and was given a passing grade when I know it was incorrect because I had to work around the fact that I did not have the proper instructions for the online version provided on almost every portion of the project. This is another example of the type of education they are providing, giving incorrect work a passing grade means a certificate from Ashworth is meaningless. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/16/2022

  BBB Case Number: 18548543
  Student Name: *************************
  Student Number: BK2200373
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns. Our Bookkeeping Program curriculum covers basic bookkeeping and accounting practices and teaches how to analyze, verify, and record financial transactions. Program pricing, descriptions, objectives, curriculum and the cancellation policy are available prior to enrollment via our marketing site. The Bookkeeping Career Diploma information can be found at https://www.ashworthcollege.edu/career-diplomas/bookkeeping/ .
  Ashworth College is accredited by the ****************************************** Ashworth College is authorized by the Georgia ******************************************** to offer instruction in career programs,associate, bachelor's and master's degree programs. Due to frequent updates with Intuit and QuickBooks Online, the author of the textbook used provides a disclaimer and their website for industry updates. Students are provided all information required to successfully complete the program and graduate.
  Per the enrollment agreement, ****************** is not eligible for a refund.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *****************************
  Sr. Escalation Specialist
  

  Customer Answer

  Date: 12/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; as far as the BBB can help. I will reach out to the Georgia ******************************************** to make them aware of my experience. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying my monthly tuition payment, Ashworth took out an auto pay which I never enrolled in. Also, they won't give you any diploma until paid in full ..they continue to ignore calls, submitted tickets etc. Fraudulent payment practices for sure.

  

  Business Response

  Date: 12/13/2022

  BBB Case Number: 18548267
  Student Name: *************************
  Student Number: W2200396
  To Whom It May ***************** welcome the opportunity to address Mr. ***** concerns. *********** enrolled into the ******* Office Assistant Career Diploma program on September 9, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
   ************ agreed to the AutoPay option upon enrollment into the program. As stated in the enrollment agreement, Fee Schedule: AutoPay Payment Option: Your total price of $899 includes $750 Tuition, $75 Discount, $50 Application Fee, $134 Registration Fee and $40 Shipping & Handling Fee. $15 of The Registration Fee was waived.* * Waived fees may be reapplied if your account is cancelled,payment option is changed or tuition payment is overdue. On December 9, 2022, a representative reached out to ************ directly on his student ticket to advise ************ was removed from autopay and issued a refund of one monthly payment back to the original payment method.
  Once all financial obligations are satisfied, ************ will receive his diploma to the address on file. ************ can find out additional information regarding graduation requirements in the student handbook on page 55. I will include a link to the student handbook. https://www.ashworthcollege.edu/pdfs/ashworth-college-career-academic-catalog.pdf
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate doing this. I'm an alumni of Ashworth & have enjoyed their programs. I have no other recourse. During the pandemic, I used funding from gov't stimulus to pay in full for a career program at Ashworth College. Because of this, thankfully, I received an alumni discount and a paid in full discount that really brought down the price. I say this because I appreciate Ashworth College and what they do to make education affordable. However, I had to cancel the program or withdrawal because of time and other issues. I was told by the ******* Services representative that all I had to do was pay a reinstatement fee to start anytime I wanted. This made me feel good because I had the program paid in full & didn't have to worry about it in the future. All I had to do was come back anytime that was good for me. All this occurred in July of 2021. In April of this year, I reinstated and tried to get the program going again. However, I had to back out and take a refund from the reinstatement fee and a extension fee for my program. Again, I was told I could always come back and just pay a reinstatement fee to begin again. A couple days ago I called the school because I'm ready to get started again and complete the program. When I contacted student services, I was told that I would have to do a new enrollment because the student ID I gave was for an old program that was canceled. The money that was paid was said to have been a cancellation fee. This is not so. I checked my bank account as suggested from the representative and found that there was no refund to my credit card. It was a one-way transaction of almost $600. I would have canceled within the allotted time to receive a full refund, I would not have thrown away $600. The student services individual said she was going to send information to my email with a full breakdown of the charges and she never did. Because of this, I feel like they've stolen money from me, because of their error maybe mislabeling.

  

  Business Response

  Date: 11/21/2022

  BBB Case Number: 18415675
  Student Name: *****************************
  Student Number: MC2102734
  To Whom It May ***************** welcome the opportunity to address ********************** concerns. ******************** enrolled into the Medical Billing and Coding Career Diploma program on July 26, 2021, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ******************** completed 8 out of 45 lessons. On September 22,2022, ******************** requested via phone call to cancel his Medical Billing and Coding Career Diploma. As per the enrollment agreement, If student withdraws after 5 days, If the student has submitted more than 10% of the lessons, up to and including 25% of the lessons, the student owes Non-Refundable Fees +Registration Fees + 25% of Tuition. ******************** is at a 25% cancellation liability which he willingly signed and agreed to.
  On November 21,2022 I personally reach out to ******************** to go over the reinstatement process and any additional concerns he may have. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18415675
  
  I am rejecting this response because:

  This is not the correct program that I'm referring to. This is not in reference to any medical programs. It is a career diploma in paralegal studies. I have checked my bank records and can track the transactions that I made. This was a suggestion I received from student services. I enrolled in the program in July of 2021. I received a paid in full discount and an alumni discount. I was able to pay in full because of the government pandemic assistance. I was unable to continue the program and was told not to worry because I paid in full I could come back anytime to finish the program, all I had to do was pay a reinstatement fee. I did not complete any of the coursework.  In April of this year, I thought I had the time to restart and complete the program. But again, this was not the case. I paid a $25 reinstatement free and another $95 for an extension because you are given one year to complete the program and it was coming up on a year already. I realized I probably wouldn't have enough time to complete it. I received a refund of both the reinstatement and extension fee. I called last week to reinstate and restart the program. Now, I'm being told that it was a cancellation fee I paid in the past and that there is nothing to reinstate. This is simply not the case, this is incorrect and the school has made a mistake. This is not in reference to any medical billing and coding program. This is a misapprehension on the school's part. I'm glad there's an escalation specialist because I asked to speak with the manager or someone in charge who can help me because student services didn't. Nobody was willing to help. Hopefully the escalation specialist can find the proper program I'm referring to and see where their mistake is and hopefully reinstate the program. If this cannot be done, then I feel that this would be the end of my relationship with Ashworth College. I don't understand why, if there are notes and documentation on every phone call, not to mention a recording, there can be this much confusion over simple matter. I feel like I'm being taken advantage of. I have lauded the school to multiple friends and family. I appreciate Ashworth so much and hate that this has happened. The training they provide is so convenient and affordable and I just wish I discovered them earlier in my life. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/23/2022

  BBB Case Number: 18415675
  Student Name: ********************************
  Student Number: L2100155
  
  To Whom It May ***************** welcome the opportunity to address ********************** concerns.On November 23,2022, I reached out ti ******************** directly via email to go over a positive resolution for ********************** Paralegal Studies Career Diploma.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will reach out to the business at a later date.
  
  Sincerely,
  
  ********************;

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 weeks after starting a program I was to pay 60 a month for I started getting collection calls for the full amount. I contacted ashworth and was told it was a mistake. So I continued classes and made 1st payment as scheduled. Calls came again literally day after payment made. I thought ok, it's a mistake. I came down with covud and contacted I couldn't do a payment, they said ok we will work out an arrangement. After a week more calls, plus emailed bills from ashworth. I contacted ashworth and asked to drop program, was told no problem.. The program didn't work 90% of time and no one ever responded to help requests, plus my potential employer said the certificate would not meet their employment requirements. I had multiple reasons to drop.. more collection calls for full amount after classes dropped. I contacted our attorney General who suggested this maybe a predatory scam. They gave me a lawyers number. I don't really want to go through that. I just want the collections calls stopped and classes dropped like they said. I shouldn't have to be harassed by a scam program or have to pay for it!

  

  Business Response

  Date: 11/14/2022

  BBB Case Number: 18379885
  Student Name: *****************************  
  Student Number: MC2201151
  
  To Whom It May ***************** welcome the opportunity to address ********************** concerns.******************** enrolled in the Medical Billing and Coding Career Diploma program on May 2, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  As of November 14, 2022, Ashworth College does not reflect any communication from ******************** regarding her financials or withdrawing from the program. We do reflect nine declined payment attempts, seven exams submitted and a total of one dollar paid towards the account. I will include a financial statement and grade report.  
  Due to defaulted payments, ********************** account was sent to an outside collection agency. As ********************** account was in an open status, the full program price was reported. As ******************** stated she would like the account closed, on November 14, 2022, I closed the account out according to the contractual cancellation terms. ******************** will be responsible for the terms she voluntarily agreed to. The policy can be located at https://www.ashworthcollege.edu/admissions/tuition/refund-policy/.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of Monday 10/31/2022 when i was finally able to reach the military department of Ashworth College after attempting many times through the prior week/day, I was informed that they no longer will be having a military department. My call was to find out why no student enrollment was on my portial yet to start my Bachelors. The gal in that department then stated they would not be accepting new enrollment and then said "oh did you not recieve an email explaining" I was like ummm no. Long story short that *** enrolled me after she told me it would be best to find another college who did the VA cerfication due to Ashworth no longer doing that for the military people. I am upset I was given such late news on this, I can not enroll else where until *** 2023 AND I need my offical transcripts from Ashworth, BUT unable to get them because my student account is blocked with student enrollment contract. I called student services and ALL 7 different people keep telling me they can not help me that the military department is the only one who can. NO returning calls or emails or even answering the phone in that department. While I would have better time to prepare to enroll in another VA approved college had Ashworth commucated better, now I am doing nothing but losing my time by try to get ahold of my transcripts but also money out of my pocket by not being enrolled to recieve my VA benefits.

  

  Business Response

  Date: 11/03/2022

  BBB Case Number: 18352619
  Student Name: ***************************
  Student Number: AC2007948
  
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.**************** enrolled in the *********************** Bachelor of Science on October 31, 2022, by submitting a signed enrollment agreement.
  Ashworth College has made the difficult decision to no longer be accepting new enrollments from veterans or their dependents who wish to use their GI Bill or VR&E benefits as payment for their educational program(s). The final date to accept enrollments was October 31, 2022. Going forward we will be offering a 30% ************** enrollment, to students who provide proper military paperwork.
   Students who were enrolled and actively attending their program prior to October 31, 2022 will be able to continue with their course in a Teach Out format. Degree students who do not participate in their next semester within ************************************************************** benefits for new courses completed. A member of our VA team will reach out to **************** within 24 hours.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe that this school was accredited in the paralegal field. So, I signed up for both the career diploma and the undergraduate certificate in paralegal studies. I finished the career diploma and I am about to finish the undergraduate certificate. I have been applying to jobs and was informed by a potential employer (a law firm) that I needed to check the accreditation of this school (Ashworth College). I called student services multiple times, i called the career services multiple times, I email career services, I messaged student chat services all to try and find out definitively if this school is ABA approved. No one at this school seems to know nor does anyone want to help me find out. Instead, I am told to look it up myself. Career services does not respond.Upon my own research, according to www.americanbar.org, this school (Ashworth College) is indeed NOT accredited. Ashworth college is no where on the list of ABA approved schools! This is a false pretense as well as a violation of the Consumer Protection Act by misleading me that these programs were accredited and going to allow me to enter the career field as a paralegal.If you're looking for a career in the legal field, Ashworth College do NOT, I repeat, DO NOT attend this school.

  

  Business Response

  Date: 11/03/2022

  BBB Case Number: 18352428
  Student Name: *************************
  Student Number: L2200204, AC2208958
  To Whom It May ***************** welcome the opportunity to address ************** concerns. ************* enrolled himself online into the Paralegal Studies Career Diploma on October 25, 2022, by submitting a signed enrollment agreement and down payment. ************* also enrolled himself online into the Paralegal Studies Undergraduate Certificate on October 29, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreements.
  In the enrollment agreement, it states Ashworth College is accredited by the ***************************************** (DEAC),http://www.deac.org. The ********************** of the ***************************************** is listed by the U.S. ********** of ********* as a nationally recognized accrediting agency. Policies on transfer credit vary by institution.Students wishing to transfer coursework from Ashworth College to another institution should check with the receiving institution to understand their policy on transfer credits. Additional accreditation information can be found directly on our marketing website, https://www.ashworthcollege.edu/why-ashworth/accreditation/.  Professional licensing requirements can vary by vocation and state. It is important to check with your state, local government, and/or licensing board to find out which requirements may be applicable in your field and location of employment. More  information regarding individual state requirements can be found on our marketing site, https://www.ashworthcollege.edu/admissions/state-licensing/.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18352428
  
  I am rejecting this response because: The school is lying. When I signed up for Ashworth College, I signed up for the Basic Electronics course. They had problems with shipping, so I ended up dropping That course and asking them if Paralegal Course was legitimate and certified. She also let me know that she was in the program. So, I signed up. Also, another lady told me the same thing, then, she enrolled me over the phone in the Associates Paralegal program in which I havent started because I havent gotten my GED transcripts. They led me to believe that taking the paralegal program was actually worth something in the real world when in fact it is worth nothing. The National Paralegal Certification from ******** requires ABA approved courses. Ashworth College is offering a paralegal program with the intent that is is all you need when in fact the ************************ does not approve of their courses.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/10/2022

  BBB Case Number: 18352428
  Student Name: *************************
  Student Number: L2200204, AC2208958
  To Whom It May ***************** welcome the opportunity to address ************** concerns. On October 25,2022 ************** spoke to an admissions representative. During the phone call there was no mention of the program being an ABA approved curriculum. As stated in the enrollment agreement, Upon meeting graduation requirements, student will be awarded a diploma. No assurance is made as to job placement. Acceptance for transfer of academic credits is determined by the receiving institution. For complete details on graduation requirements, please consult the Ashworth College Catalog. Students must verify with their state requirements for job placements.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied online for this school with a price of just about $600 and when I dropped out when I started my new job . Next thing I know they reported to the credit agencies that I owe then $1000 dollars. I did not borrow anything and was paying out of my own pocket.

  

  Business Response

  Date: 11/03/2022

  BBB Case Number: 18347093      
  Student Name: ***************************
  Student Number: MC2200456
  To Whom It May ***************** welcome the opportunity to address **************** concerns.**************** enrolled into the Medical Billing and Coding program on February 6,2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  **************** completed 3 out of 45 exams. Due to defaulted payments, **************** account was sent to an outside collection on August 15,2022.As stated in the enrollment agreement, For any default not cleared within 15 days of notification of non-payment, Ashworth College reserves the right to terminate the student's enrollment and call the entire program obligation that would be due, in accordance with the institution's refund policy, payable immediately,plus any collection or attorney's fees.
  As Ashworth College does not directly report on students credit, **************** will need to reach out to the agency to inquire about her how to amend her credit. **************** can contact our student services department or me directly at ************************** to cancel her account if she wishes to no longer continue with our program.
   *********** is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18347093
  
  I am rejecting this response because:  I have contacted all of the credit agencies to dispute the account and the school administration refused to remove the collection account.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/10/2022

  BBB Case Number:18347093      
  Student Name: ***************************
  Student Number: MC2200456
  To Whom It May ***************** welcome the opportunity to address Ms. *************** For the collection agency to amend **************** credit report, the owed tuition liability must be settled. **************** can make the payment directly with the third-party agency or with our financial department. 
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely,
  *********************
  Escalation Specialist

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began the Masters Certificate in Marketing program in 2019. Ashworth is phasing out the program this December 2022. I have been working on completing it and to date I only have one paper left to complete the program in full. I spent $2500 on this certificate and Ashworth is paid in full. Until the final class, I have grades no lower than a 96 with a 4.0 average. In this final class, ******************* my papers were assigned to El Serrant. She gave me a 100% on one paper, but F's on the remaining. I disputed the grades asking that they by reviewed again by another instructor. The Masters program reviewed only one raising it from an F to a 75%, which I still do not agree with. I asked again about reviewing them ALL and regrading them. On 10-8-22 I was told by ***** L that this would be done. To date it has not. I have asked weekly since that date for an update and have received no response from ************** This evening, 10-28-22, I revised the date on all assignments and resubmitted them to put it back in the grading queue. Even though I asked that ****************** NOT be assigned to my work, she graded them again!! She gave me a 100% assignment 2-1 that she originally gave me an F on. I changed nothing but the date! This school lacks basic customer service. They do not reply to requests. They do not call you back. At this point I have wasted $2500 because those are VERY shady grading practices, therefore this certificate means nothing. To resolve my complaint, I want one of the following:1. A full refund 2. regrade assignments 2-1, 2-2, 3-1, 3-2, 5-1, and 5-2 like I asked almost 6 weeks ago.3. Mail me the certificate and close my account. I do not have more time to waste on this and go back and forth. I do want the school to know that ******** is the only responsive person who genuinely has tried to help me at this school.

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been researching different online college courses to take when I came upon Ashworth College. I had no intention of taking classes that I would have had to pay for out of pocket. On 03/04/2021 my card was charged for the first time for the amount of $1.00 by Ashworth College. Afterwards, every month on 4th day each month I was charge $55.00 until December 4th, 2021. That was the last charge to occur. I had called and requested a cancelation on the 9th of March 2021 because I did not want to take the courses because they did not offer financial aid due to they were not accredited, and I was not going to pay out of pocket for classes that I could just as easily pay for the class by using my pell ****** I never logged in to the online classrooms, nor did I participate in the classes in any way. Not To mention, I called and spoke with a representative to cancel well before the first payment was taken from my account. However, they denied I ever made a cancelation call. So the first time I tried to resolve this issue, it was strictly with the company its self. I tried to cancel before they billed me. When that failed, and I noticed charges to my card a few months later again, I tried to resolve the issue by reporting the charges to my bank When reporting them as fraudulent didn't work because they failed to fit the criteria, I decided, to try and reach out to the 'school' one last time in hopes of resolving this issue. So, I called again and asked for a refund. Only this time, I spoke with a representative and then her supervisor. Both of them were very rude, completely unhelpful and entirely unwilling to comply in any way with my request to issue a refund. Instead, they informed me that I actually owed more money to the 'school'. At which point, I was informed that during my initial account creation I had signed an agreement that in the fine print stated that I was agreeing to pay certain fees, even if I canceled the classes. The Student ID Account Is *********

  

  Business Response

  Date: 10/27/2022

  BBB Case Number: 18316348
  Student Name: *****************************
  Student Number: TP2100263
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.**************** enrolled into the Tax Preparation Career diploma program on March 3,2021, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. 
  On October 16, 2022, **************** called to inquire on her account. **************** was advised that we did not have any record of her attempting to withdraw from the program. **************** was advised of previous payment disputes that were received. During the call **************** was advised of her contractual cancellation terms and that she would owe a liability. As an act of good ****** Ms. ******* account was closed with a zero balance. *************** is not eligible for a refund.
  Accreditation is public notification that an institution and a program meet the quality standards set forth by the accreditor. Our accreditation information can be located at https://www.ashworthcollege.edu/why-ashworth/accreditation/.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:10/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon; I am filing a respectful complaint concerning Ashworth College. There was an assignment; points were taken off over instances that were beyond my control. There were no alternatives; also, the feedback offended family members who contributed to the assignment. In addition, I was directed to the other numerous students who had also complained. This includes the Better Business Bureau.

  

  Business Response

  Date: 10/24/2022

  BBB Case Number: 18302007
  Student Name: ************************************
  Student Number: 23581503
  
  To Whom It May ***************** welcome the opportunity to address ****************-wards concerns. ************************* enrolled into the Private Investigator Career Diploma on July 9, 2022, by submitting a signed enrollment agreement and down payment.
  On October 17, 2022 the Programs Team Lead responded to ***************-wards concerns including her assessment of a recent grade challenge that ************************* submitted. Following the feedback, ************************* submitted a cancel request. When provided with cancel terms, ************************* stated he was still looking for an alternative to cancelling and stated what he deemed offensive as being addressed. ************************* will be contacted directly to discuss further.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  **************************;           
  Sr. Escalation Specialist

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18302007
  
  There is no acceptance or rejection because I had not been contacted.
  
  Sincerely,
  
  ************************************

  

  Business Response

  Date: 11/01/2022

  BBB Case Number: 18302007
  Student Name: ************************************
  Student Number: 23581503
  
  To Whom It May ***************** welcome the opportunity to address ********************** concerns. I apologize on the delay in the return call to *************************. I have reached out to the program Team Lead to ensure ************************* is contacted as soon as possible.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  **************************;           
  Sr. Escalation Specialist

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18302007

  I am filing a second respectful complaint concerning Ashworth College. There is a *********** Law Certificate program. There are two courses with 8 examinations, overall. One has two exams; the second has eight exams. The syllabus combines all eight examinations into one final grade. The syllabus is attached; it states, "800 = $100%." The first course was a 100%. The second course was a *****%. However, the system is still not passing me. Regardless, I had earned 1***** points out of ****** points. Per the syllabus, this is deemed passing because Ashworth College combined all examinations, [800 = $100%]. Examinations: ****** / 800 = 72%. Ashworth College does not pass the student if the second course is below a 70%. However, I am filing a respectful complaint because the syllabus does not state that both courses have to be passed. The syllabus simply states that it combines all examinations into one final grade. This combination is over a 70%. I am to pass the program. "Modification/discontinuance of an advertised claim" is an appropriate resolution choice.

  Ashworth College was contacted concerning the second concern above. The resolution is to cancel the account within 5 days. In addition, the program may be taken again with the results from the first attempt applied to the second account. The second account is now completed and will be paid for.

  Concerning the first complaint, I contacted Ashworth College after receiving the voicemail. It was expressed that Ashworth College would get back to me concerning a resolution. I am not accepting or rejecting the second response.

  Sincerely,
  
  ************************************