Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this review to express my disappointment with the customer service I received from ********************** University. I enrolled in the Administrative Assistant Certificate program with hopes of furthering my career prospects. However, I have recently been diagnosed with a medical condition that now prevents me from pursuing a career in this field. I reached out to Ashworth University to request a refund for the program.Although I had already reviewed the material, it was in a digital format, which I believed should make the refund process simple. The content was not really even that long or extensive - I would say not enough for the money either. I requested a refund and even offered to cancel the certificate that came with the course, but my request was denied by Ashworth College.As someone who struggles with impulsiveness due to ADHD, I made the decision to purchase the course before fully understanding the impact of my diagnosis on my ability to pursue a job in this industry. The money I spent on the course would have been a significant help towards covering my basic needs such as food, especially now that I am managing my ADHD.I have had to sell many of my possessions to afford treatment and management, along with purchasing basic necessities and rent. I would hope that a company like Ashworth College would understand. I am surprised and disappointed that Ashworth College, which prides itself on exceptional customer service, has not been responsive to my request. I would appreciate it if the university could reconsider my refund request and provide me with the necessary assistance during this difficult time. Your cooperation would be greatly appreciated. I would have at least liked to be escalated to the manager or have had my request forwarded to someone other than the standard student care department that handles all of the routine messages. That would have made me feel much more heard since I was asking for an exception to the common rules.

  

  Business Response

  Date: 05/04/2023

  BBB Case Number: 20016851  
  Student Name: ***************
  Student Number: AM2200293
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.Ms. ****** enrolled into the Administrative Assistant Career Diploma program on December 25, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  On January 17, 2023, Ms. ****** graduated from her Administrative Assistant program. As stated in the enrollment agreement, If the student has submitted more than 50% of the lessons, student owes Non-Refundable Fees + Registration Fees + 100% of Tuition. Since Ms. ****** completed the full program, as per the enrollment agreement she willingly signed, no refund will be given on this account.  
  ******************** is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A grade was incorrectly counted on the circled exam. The second attempt was an 85, but it counted the first attempt. I have spoken with the following people on the dates listed. This issue has not been resolved. Please fix it or I will seek further action. Student #: JM2208965 ******************* 3/13 - sent to student services *********************************** 3/15 - spoke with & connected to *********************** *********************** 3/15 - could not find correct exam ************************************************************* 3/16 - sent pic with correct exam in question circled, no answer ************************************************************* 3/28 - sent follow up email, no answer This exam grade needs to be changed as it does not reflect the correct grade.

  

  Business Response

  Date: 04/13/2023

  BBB Case Number: 19931010
  Name: *************************
  Student Name *****************************
  Student Number: JM2208965
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled ******************** into the High School program on August 29, 2022, by submitting a signed enrollment agreement and down payment.
  On April 13, 2023 I emailed **************** directly regarding the examination in question. I advised **************** that we do not have record of a second attempt on submitting the exams. We show the same project was submitted twice but one was a DOCX file while the other is a PDF. As we do not reflect a retake as being submitted after grading, ******************** can resubmit to earn a higher grade. **************** can reach out to me directly with any other questions.
  James Madison High School and Ashworth College are devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 17, 2023, I enrolled in a program with this school. They rushed me to sign and send in my enrollment agreement by sending me numerous email reminders. I signed it and returned it. On that agreement it states that registration and shipping fees are non refundable after 5 days. I started the program and quickly(after orientation) realized this would be too much work for me at this time and contacted them, through email of my desire to cancel. I was told I would be responsible for $527! For orientation!! What school charges you to attend orientation? Apparently they have a policy that states that if more than 11% of your program is complete, you are responsible for a certain portion of tuition(attached is the breakdown in the agreement) but they did not explain that orientation is part of the curriculum. This is misleading especially since people do not know if they are even capable of online learning until after the orientation. I have been going back and forth with them for almost ******************************************************************** and they remain charging people ridiculous fees for a program that they did not start. I would like my balance wiped clean because this is borderline predatory.

  

  Business Response

  Date: 03/17/2023

  BBB Case Number: 19601144
  Student Name: *********************************
  Student Number: 23148652
  To Whom It May ***************** welcome the opportunity to address Ms. *************** concerns. ******************** enrolled into the Pharmacy Technician Career Diploma program on February 16, 2023, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  On March 9. 2023 ******************** submitted an email stating I would like to cancel my enrollment from the pharmacy tech program please.******************** was replied to on the same day. ******************** was advised that if her reason to withdraw was financial, we would be able to see if we could assist. The cancelation terms were provided to ******************** and she was advised that the account would remain open until a response was provided. ******************** replied back on March 9, 2023 stating she was not enrolled for 30 days and only took orientation.
  A reply was provided to ******************** on March 12, 2023. The email stated thank you for contacting the school. I understand that you are inquiring about your cancellation balance. Per your signed enrollment agreement, you have five (5) days from the date of enrollment to cancel without any obligation to the school. Once you are outside of the first five days of enrollment, you are then subject to cancellation fees that include application fee, registration fee, as well as any completed lessons. If you have not completed exams or assignments, your cancellation fee is an application and registration fee. 
  Ms.  ******** replied back on the same day insisting that Orientation does not count toward her program. The program curriculum on our Marketing site clearly shows Orientation as the start of the program curriculum. This can be located at ******************************************************************************************************.
  As ******************** has not confirmed the cancellation request, the account remains in an open status. If ******************** would still like the program closed, she can send me her request at ************************************* of March 17, 2023, ******************** has completed 2 out of 18 exams. Per the signed enrollment agreement ******************** is responsible for the  Non-Refundable Fees + Registration Fees + 25%of Tuition.
  The cancellation liability would total $527.25. As of March 17, 2023 ******************** has paid ten dollars towards the account. ******************** will remain liable for the program.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19601144
  
  I am rejecting this response because: 

  All that was done was repeating the status of events to include dates. I am not denying what I completed within the program. What I am not in agreeable with is the fact that it was not clear, from the beginning, that orientation was included in the program. The mere fact that I am not getting emails stating I still owe for the full month on top of all the extra fees is ridiculous as I definitely confirmed my cancellation of the program, in writing, prior to the date of my first payment. If I sent the email saying I wanted to cancel, what else needs to be confirmed? This response offered absolutely no resolution.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/28/2023

  BBB Case Number: 19601144
  Student Name: *********************************
  
  To Whom It May ***************** welcome the opportunity to address Ms. *************** concerns. ********************* statement that she inquired on canceling before the first monthly payment would be irrelevant. This was beyond the 5-day grace ******* ******************** would be held to the terms of her agreement as she agreed.
  As stated previously, the course content is available prior to enrolling into the program. This can be located at ******************************************************************************************************.
  I will include a screenshot of Ms. ********* student portals Program of Study section. This also shows that Orientation is part of the required curriculum. When voluntarily signing the enrollment agreement, ******************** agreed to be held to the terms.The liability will remain.
  On March 24, 2023, I received an email from ******************** to confirm withdrawing from the program.The account was closed out according to the contractual terms.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2022, I signed up for Ashworth's College Medical Billing and Coding Program. Previously, I attended this course back in 2016 and then took a break due to personal reasons. When I signed up again in 2022, the entire curriculum changed. They no longer utilized textbooks and gave their students E-book and Lab access keys. Additionally, they eliminated old courses and replaced it with new ones. Unfortunately, Ashworth hasn't made any effort to update my curriculum to the new one. We are well into Feb 2023, and I still do not have any access to their new curriculum nor E-book. I have spoken to three advisors who promised me that the IT department would updated my student portal and give me access to the new courses required for graduation, but they never did. Each advisor makes me wait weeks at a time which has amounted to months with no change. I have also filled out tickets to get this resolved but the Advisor misread my message and assumed I was under the new curriculum when I wasn't and declared the ticked resolved. I feel this is a scam. I pay monthly on my tuition but I still have no access to any of their new classes that are required for graduation. Without access, and updates of the new classes in my portal I will not graduate. I am highly disappointed in Ashworth because they keep coming up with any excuse to keep making me pay for a program that I have no access to. I haven't been able to work on any of my courses. My advisors advised me not to seeing that I would be taking old classes that have been eliminated from the program. Meanwhile, time is ticking as they only allow so much time for students to complete their course before they make you pay extension fees. I am requesting that Ashworth refund me the entire cost of the program if they will not allow me access to the new curriculum immediately. I believe that this is only fair. I feel it's unethical for them to make me pay for a service I have no access to.

  

  Business Response

  Date: 02/20/2023

  BBB Case Number: 19403817
  Student Name: ***************************
  Student Number: MC1603140
  To Whom It May ***************** welcome the opportunity to address Ms. *********** concerns. ************************ enrolled into Medical Billing and Coding Career Diploma program on December 29,2016, by submitting a signed enrollment agreement and down payment.
  On December 7, 2022, ************************ requested to continue with the program as her study time ran out on December 1, 2018. Ms. *********** study time was updated along with with the course revisions. Due to this, not all grades were able to be transferred to the updated version. Updating versions from Ms. *********** 2016 content to the current may have caused a glitch in the system that is being reviewed.
  On February 10, 2023, additional active study time was applied to Ms. *********** account due to the inconvenience. We reached out to ************************ on February 20, *************************** more detail and solve her concerns.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2020 I signed up for a career diploma in Sterile Processing Tech with ashworth... days later, the ***** pandemic shut the world down. I got sick, and also lost my job and had no income and couldn't pay for the program. With everything that was going on, I was not able to finish out my studies. Despite what was happening in the world, and me having no job to cover the program costs. They still sent my account to collections... I paid the debt off, and I tried to continue my studies but they stated I had to pay for an extension of $95 which isn't fair because I was sick in the hospital and had lost my job due to ***** shut down and couldn't pay for the program. It's been 3 years and I haven't even gotten a chance to complete the studies, I never finished out the program. I want a REFUND. And I no longer have the card that I paid with and I no longer live at the address that I signed up with. Please refund me. I never even had a chance to get started with the program. I was ROBBED.

  

  Business Response

  Date: 01/30/2023

  BBB Case Number: 18947863
  Student Name: ***********************
  Student Number: ST2000382
  To Whom It May ***************** welcome the opportunity to address **************** concerns.************** enrolled into the Sterile Processing Career program on March 5, 2020,  by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ************** completed 7 out of ************************ the enrollment agreement, For any default not cleared within 15 days of notification of non-payment, Ashworth College reserves the right to terminate the student's enrollment and call the entire program obligation that would be due, following application of the institution's refund policy, payable immediately, plus any collection or attorney's fees. On November 11, 2020, ************** settled her balance with the third-party collection agency.
  As an act of good faith, on January 30, 2023, I reached out to **************** directly to advise I would apply a courtesy extension to her program if she wishes to continue with her studies. However, as per the enrollment agreement that ************** willingly signed, if ************** wishes to cancel, no refunds are made after 6 months of enrollment.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18947863
  
  I am rejecting this response because: I did not complete any lessons and has not been able to even get back into the course because they are requesting I pay $95. I will now make a complaint with the **** and getting a lawyer.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/31/2023

  BBB Case Number: 18947863
  Student Name: ***********************
  Student Number: ST2000382
  To Whom It May ***************** welcome the opportunity to address **************** additional concerns.As stated in the enrollment agreement, The Career Diploma program can be completed within four (4) months; students are allowed a maximum of twelve (12)months from date of enrollment to complete their program. Students may request up to two (2) 6-month extensions for a fee of $95.00 each. As an act of good faith, on January 30, 2023, I applied a courtesy extension to **************** Sterile Processing program. ************** now has until July 30, 2023, to complete the program.
  After reviewing **************** account, she completed her first exam on March 5,2020. I will include a copy of the unofficial transcript which will validate all 7 lessons she has completed.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my course after finishing 3/6 ******s (50%) because I realized they had falsely advertised the certification and it did not hold any accreditation in *******. Please note: If I had been able to realize this sooner I wouldve canceled within the first week but I wasnt even given access to the program after paying the initial fees until I spent hours trying to contact them. The process of trying to cancel was also a hassle and required multiple phone calls, emails, and submitted tickets before I received a response two weeks after my initial attempt to cancel. I was finally able to withdraw from my program on August 12th, 2022. I received a refund for my 20$ deposit which I have record of on my credit card statement and from that point, I believed the matter to be resolved. I now understand that the contract states "If the student has submitted more than 25% of the ******s, up to and including 50% of the ******s" the amount owed is "Non-Refundable Fees + Registration Fees + 50% of Tuition" No where in the contract does it mention orientation being included as one of the ******s and it is also not listed as a ****** in the grade report provided to me which proved that I had only completed 50% (3/6) of the listed "******s". My issue is with that fact that I was provided misleading information that misrepresented the qualifications of the program and when deciding to cancel was faced with poor customer service and ************************ conduct. I do not feel that I must pay the full amount of the tuition which has since been offered to others at a significantly lower price. However, I am willing to pay the 50% mentioned in the contract as an attempt to put an end to my connection with this poor business. This is a more than generous offer considering the product I will be giving money for was never received and not as advertised by the business.

  

  Business Response

  Date: 01/27/2023

  BBB Case Number: 18904911
  Student Name: ***********************
  Student Number: DA2200081
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. ************ enrolled into the ****** Office Assistant diploma on July 14, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  Per the attachment ************ provided the BBB, over 50% of the course was completed. The programs curriculum can be located at ********************************************************************************************************************************** student Cancellation Policy can be located on the enrollment agreement and at ********************************************************************* ************ completed over 50% of the program, she will owe the full price of the program as she agreed.
  As an accredited member of the ****************** Accrediting Commission,PCDI ****** strives to achieve the highest standards of school performance and student results. PCDI ****** (******* ****** ***** is approved by the Minister of Employment and Social Development ****** as an educational institution which enables us to issue tuition tax credit receipts for our career diploma programs.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18904911
  
  I am rejecting this response because the information given in the response is inaccurate. The contract does not say 50% of the program but 50% of the lessons themselves. Which, I only completed 3/6 of the lessons as shown in my grade report provided by the business. The response also did not address the other issues I had with the business including misleading/false information and poor-no customer service/support. The fact is, that as of today I do not hold the product/service promised to me in exchange for the amount of $979. 
  

  Sincerely,

  ***********************

  

  Business Response

  Date: 02/03/2023

  BBB Case Number: 17199198
  Student Name:  ***********************
  Student Number: DA2200081
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. *********** completed 11 out of ************************ the enrollment agreement, If the student has submitted more than 50% of the ******s, the amount the student owes is Non-Refundable Fees + Registration Fees + 100% of Tuition. The enrollment agreement refers to the individual ******s not the group of ******s.The grade report provided shows the overall ****** average for the groups of ******s not the individual ******s ************ has taken. I will include a copy of Ms. ***** course syllabus which outlines each individual ****** and the grade weight it holds in the program. Furthermore, I will also include an unofficial transcript which reflects the individual ******s that have been completed.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this college and cancelled the same day. I was told that it was all set *** that they would reimburse my account. That was several weeks back. Then, I got this huge bill in an email. I called them back and they said that I was supposed to answer some email after our call and that because I completed an hours worth of initial assessments, I am liable for this bill. Then, when I told them that I will not pay it and that I was going to contact the BBB they cut the **** down to 500 and canceled the program like they agreed to in the first place. They said that I was supposed to confirm cancellation through an email that I never got. This is a shady scam of a business, and I am sure that I'm not the only victim. At 55, I have taken many courses and degrees. This is legitimately a crappy organization. I have never made a complaint against any business. This is how much I want them to stop stealing from people. I will never pay that bill.

  

  Business Response

  Date: 01/26/2023

  BBB Case Number: 18866514
  Student Name: *****************************
  Student Number: AC2209747
  To Whom It May ***************** welcome the opportunity to address ******************** concerns.****************** enrolled into the ************************* Bachelor of Science degree on December 9, 2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ****************** is correct on the date that she submitted her request to withdraw and is correct in our request for her to confirm her request.****************** submitted an exam on December 24, 2022. I will include a copy of ******************* grade report.  This submission is beyond the five-day grace ****** outlined in the enrollment agreement. I reached out to ****************** via email on January 26, 2023, in order to discuss the account in detail.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 01/30/2023

  I checked my account and my money was taken out on the tenth. What I believe happened is that they changed the date that I submitted their questionnaire/exam.No way would I have waited that long once I made a decision to do their program. I remember doing it the same exact day that that I signed up and canceled. It's my word against theirs. I have no idea what the status of r he bill is at this point. They told me that I was good to go when I canceled. Then they told me that they adjusted the bill. They obviously know what to say, and have the legal means to get the outcome they hope for. I would appreciate a letter explaining what their intentions are.

  

  Business Response

  Date: 01/31/2023

  BBB Case Number: 18866514
  Student Name: *****************************
  Student Number: AC2209747
  To Whom It May ***************** welcome the opportunity to address ******************** concerns. I corresponded with ****************** on January 26, 2023 and we resolved her concerns. 
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C **** section 602 A. States i have the right to privacy. 15 U.S.C **** section 604 A section 2: it also states a consumer reporting agency account furnish a account without my written instructions 15 *********** without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

  

  Business Response

  Date: 01/16/2023

  BBB Case Number: 18811109
  Student Name: *******************************
  Student Number: JM2112642
  To Whom It May ***************** welcome the opportunity to address Ms. ********* concerns. ******************** enrolled into the High School Diploma program on November 16, 2021, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  Ms. ********* enrollment agreement states for any default not cleared within 15 days of notification of non-payment, Ashworth College reserves the right to terminate the student's enrollment and collect the entire program obligation that would be due, in accordance with the institution's refund policy, payable immediately, plus any collection or attorney's fees
  Students are encouraged to stay in contact with the institution to remain current with their payment plans. Students will be notified if their payment plan becomes past due. If a students account remains past due, multiple attempts will be made to notify the student of his/her outstanding balance. In the event a past due account remains outstanding for more than 60 days, the student will have a financial hold placed on his/her account. The financial hold will block the student from accessing the student portal. After multiple attempts to resolve the outstanding balance with the student and after a financial hold has been placed on the students account, the remaining balance owed may be referred to a third-party collection agency. The institution does not sell its receivables and works to ensure any third-party agency treats students ethically and fairly. Students are responsible for all fees, interest charges and other costs associated with the collection agency. ******************* may report outstanding balances to one or more credit bureaus.
  By signing the enrollment agreement, ******************** agreed to all terms, including being turned over to a third party collection agency for defaulted payments.******************** will need to speak to the agency directly in order to resolve her financial obligations.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in Vet tech program with Ashworth College in July 2022. I took 3 classes with no problem. On my 4 class I failed a writing assignment that needed me to quote the law about vet tech requirements in my state. I explained to my teacher I didnt understand what she was asking for. She did not make the assignment clear. So I passed all other assignments and test in the class. Had an 81 even with the failed assignment. Long story short my teacher sent me to the review board on 10-20-2022. It said it would take 2-3 weeks for an answer. So by December when I have not heard anything I reached out multiple times to teachers the students service. I got the run around to the point they said well we are going to freeze your payments till we get this taken care of . I called and emailed the whole mouth of December. Was told it had been on the review boards desk since December 1 st. And that they dropped the ball. Apologize to me so many times. Assured me that I would not be kicked out of school. Come ******* I called and said this is crazy I need to have an answer. The next thing I know they sent an email saying I never provided a high school diploma. Which I did soon as I started sent to the admissions department. Was told I could not get an answer on my review until I provided that. So I sent my official transcripts and high school diploma that day. I was told I would have a answer on the review board the next day. That day came and went. I called back and was told they needed my official transcripts to be provided from my school. But I emailed the official transcripts to them. So I contacted my high school get that in the works. Then I got a email telling me they kicked me out of school due to plagiarism many times. Which I was not aware of . The teacher asked we quote the law in my state. So I did and re worded it. I asked for an appeal explaining I was not clear on the assignment. I was told no and sent and email saying I still have to pay for school still.

  

  Business Response

  Date: 01/11/2023

  BBB Case Number: 18698868
  Student Name: *************************
  Student Number: AC2206013
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. ****************** enrolled into the Veterinary Technician Associate of Applied Science on July 16, 2022,by submitting a signed enrollment agreement and down payment.
  On September 15, 2022, ****************** VT101 Assignment 8 was flagged for plagiarism. ****************** was provided feedback and provided resources on plagiarism,paraphrasing resources, etc. ****************** was advised that multiple instances of plagiarism can lead to academic dismissal. ****************** did make the necessary corrections and received a passing score.
  On September 26, 2022, ****************** VT101 Assignment 3 was graded and received a 50%. Feedback was provided, including links, regarding APA reference page as the assignment did not contain references. We provided multiple pages of helpful information about the assignment, expectations, where example assignments are, and references resources
  On October 17, 2022 ****************** second submission of VT101 Assignment 3 was reviewed. Minimal changes were made and ****************** was referred back to the resources previously provided with. ****************** was advised/warned that a passing score is required and that the school policy is three attempts on an assignment. ****************** was encouraged to reach out to her instructor is assistance was needed.
  On October 18, 2022, ****************** third submission of VT101 Assignment 3 was reviewed. Minimal changes were made and grading the assignment would have resulted in the third attempt. ****************** was advised on appropriate formatting and overall length of the assignment were not correct. ****************** was again advises that APA references were missing and that the project needs to contain information about the credentialing of veterinary technicians in the **** MVPA,regulations for vet techs in the **** MVPA, a comparison/contrasting of vet techs in the **** MVPA vs. her state. ****************** was provided one final attempt to include references and appropriately revise assignment.
  ****************** submitted the fourth submission of VT101 Assignment 3 on October 17, 2022. ****************** again made minimal revisions. ****************** included information about the regulations for vet techs in the **** MVPA, but not the credentialing guidelines. Did not include comparison/contrasting of vet techs in the **** MVPA w/ her state. ****************** did not include a reference page. ***************** did not attempt to reach out to discuss feedback despite the warning of possible academic dismissal. As ****************** would not have received a passing score,her account was sent to be reviewed by our **********************
  The Veterinary Technician Program Student Handbook can be located at *******************************************************************************************************************************.
  The handbook states the following:
  Academic dismissal will result if students:
  Score less than 70% in the course Achieving Academic Excellence
  Fail two courses or the same course twice (score less than 70% in a veterinary technician course or less than 60% in a non-veterinary technician course)
  Fail the second attempt on a semester exam and it is determined that the overall academic performance is unacceptable
  Violate Ashworths academic honesty and/or student conduct policy
  Students who are academically dismissed will not be allowed to enroll in any other degree or certificate programs at Ashworth College in the future. A student who is dismissed for academic reasons will be required to pay the full contract tuition amount incurred. A student may appeal dismissal for academic or any other reasons by submitting an appeal to the **********************within 10 days of being notified by Ashworth College of the dismissal.Decisions rendered are final and the student will be notified within 30 days of receipt of the appeal.
  On January 5, 2023 following a review and decision of our ********************** ****************** account was Academically Closed according to the terms of her agreement. An email with the decision and appeal form were provided to *****************. ****************** would need to follow steps on the appeal form going forward.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their online course in full. I was displeased with the fact that their courses will do nothing to help me gain a successful career. I initiated a refund. I was told by the Ashworth College Support Team TWICE that they had refunded my money back into my account. THEY DID NOT. Instead I reached out to them as to why they have not given me my money back. They told me they sent a paper check. This paper check never came. ASHWORTH COLLEGE STOLE **** DOLLARS FROM ME AND I WILL BE SUING THEM FOR IT.

  

  Business Response

  Date: 12/13/2022

  BBB Case Number: 18549898
  Student Name: *********************;
  Student Number: LK2200405
  
  To Whom It May ***************** welcome the opportunity to address **************** concerns. ************* enrolled in the Locksmithing Diploma program on November 14, 2022 by submitting a signed enrollment agreement and payment in full. **************** account was closed on November 29, 2022.
  On December 9, 2022, ************** was called by a Supervisor in order to discuss his refund concerns. It was explained to ************** that we attempted to refund the credit card he made his payment with but the refund did come back as declined. ************** stated he had a payment guard on his account and that *** have been the reason for the rejection. Due to this, we needed to change the refund method to a paper check. ************** was explained the process and timeframe to receive his refund check.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist