Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding unethical business practices, misrepresentation, and potential fraud that I have experienced as a student of Ashworth College and Penn Foster. Despite numerous attempts to resolve these issues internally, I have faced ongoing negligence, financial damages, and a lack of transparency regarding my academic progress and tuition charges.I enrolled in the Bachelors program under the explicit understandingconfirmed by a representative of your institutionthat I had a set number of courses to complete to obtain my degree. Upon fulfilling these course requirements, I was then informed that additional courses had been added, contradicting prior statements made by your representatives. This conduct amounts to misrepresentation and breach of agreement, as I made financial and academic decisions based on your institutions assurances.Furthermore, my transcript has been unilaterally revised multiple times, making it appear as though I require additional coursework beyond what was originally stated. The frequent and unexplained modifications to my academic record raise concerns about bad faith practices and potential falsification of records, which could constitute fraud.I have attended three accredited colleges prior to Ashworth/Penn Foster, and I was informed that my transfer credits had maxed out upon enrollment. However, your institution's transcript evaluation does not align with this representation, and I have not received full credit for my prior coursework, leading to unnecessary additional course requirements. Your continued failure to provide a clear, consistent, and justified evaluation of my transfer credits constitutes gross negligence and academic misrepresentation.

  

  Business Response

  Date: 02/19/2025

  To whom it may concern: 
  
  Ashworth College appreciates the opportunity to address Ms. ******** concerns. Ms. ******* officially enrolled in the Bachelor of Science in Criminal Justice degree program on August 8th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Upon receipt of the complaint, Ashworth Colleges senior educational staff have reviewed all transcript and course-related requirements for Ms. ******* and have applied all possible transfer credits for Ms. ******** program, totaling 75 transfer credits. (See the attachment for the received transfer credit breakdown). In order to graduate from the Bachelor's of Science in Criminal Justice degree program, students must complete 120 credits. Ashworth College has reached out to Ms. ******* and has confirmed that there are only two remaining courses in Semester 8 (for a total of 6 credits) to achieve the 120-credit requirement for graduation. Ms. ******* will be required to take two of the four following course offerings: Private Security OR Introduction to Terrorism and Aviation Security OR Cyber Security. Once Ms. ******** selections have been added and the associated coursework has been completed, she will have met the 120-credit requirement. Please note, students must meet all academic and financial requirements in order to graduate from the program. 

  In reference to the financial damages mentioned by Ms. ******** all applicable financial compensation for the transfer credits has been applied appropriately. Ms. ******* is currently being charged for the agreed upon amounts for the associated semesters: 5,6 and 7 per the signed enrollment agreements. 
  Ashworth College sincerely regrets the inconvenience and frustration this has caused Ms. ******** Ashworth Colleges Learner Success Team will continue to support Ms. ******* as she continues her education with us. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students. 
  
  Sincerely, 

  *******
  Learner Success Accommodations Specialist 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22949053
  
  I am rejecting this response because it does not address any of the complaints listed nor does it the grievances. I did not confirm any additional courses need to be met per our last email correspondence 2/19, except that you are continuing to add courses and course work as well as holding my bachelors degree hostage. Your transcripts department has "reevaluated" my degree over ************************************************************************************************************************** order to obtain my bachelors. 
  
  Your school has also not addressed the several ongoing issues occurred nor have they remedied any of those issues appropriately. The math is also inaccurate as expressed in your email. This is financial fraud that is being committed amongst several other that me, the student, has had to deal with for a year now. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/24/2025

  To whom it may concern,

  I am working with our senior leadership team and communicating directly with Ms. ******* to ensure all questions are resolved in a manner that is satisfactory for all parties involved. We are committed to the overall satisfaction of our students, and look forward to continuing in assisting Ms. ******* and her concerns.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22949053
  
  I am rejecting this response because: yet again the school continues to delay and does not remedy any of the issues. 
  

  Continuing with further legal action. Email attached also sent to school today as they do not wish to remedy only continue to delay me and cause further harm and distress - including severe financial detriment to her persons. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Ashworth college as a sterile processing student. I was not given any information about the clinicals portion of it. This school offers the ***** credential but doesn't help with finding you a clinical site. With the *****, you have to complete 400hrs of clinicals. I found a clinical site on my own, but I couldn't attend because this school doesn't offer MALPRACTICE INSURANCE FOR THEIR STUDENTS. You have to be insured by the school to complete clinicals. You are paying to take classes and not receive a certificate or diploma. This school is a scam. Any time you try to call they are always transferring you to someone else.

  

  Business Response

  Date: 02/07/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ***** officially enrolled in the Sterile Processing Program with Ashworth College on January 26, 2019, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  It is important to note that the Sterile Processing certification is not a mandatory requirement for graduation from our program.Once a student has paid in full and successfully completed the program, they are eligible to sit for the ***** exam with HSPA.

  Additionally, Penn Foster Group does not arrange sites for students to complete the required 400 hours of clinical experience, as this is not part of our curriculum. Students are able to graduate from our program without having passed the certification exam.

  We sincerely regret the inconvenience and frustration this has caused Ms. ****** Our Learner Success Team wishes her the best in all of her future endeavors. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with ASHWORTH COLLEG plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $ *****

  

  Business Response

  Date: 02/10/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ********* concerns. We have reached out to Ms. ******** directly to provide the requested documentation.
  At Penn Foster Career School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled inlay Ashworth College online. I explained to them that I am receiving cancer treatment and was informed that withdrawal would not be an issue. I have been paying out of pocket as they dont accept government financial aid. I have withdrawn from the school but was informed that I will need to pay for classes that I have not taken.

  

  Business Response

  Date: 01/13/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ******** concerns. Ms. ******* officially enrolled in the Criminal Justice Program with Ashworth College on October 16, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  We give all students a five-day cancellation window to cancel their course with a full refund. Ms. ******* cancelled her program on January 13, 2025, which is well outside of the cancellation window. As an act of good faith, we have dropped the remaining balance on Ms. ******** account.

  We sincerely regret the inconvenience and frustration this has caused Ms. ******** Our Learner Success Team wishes her the best in all of her future endeavors. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im enrolled in Ashworth College currently. Ive not had access to my textbook because the link does not work. I reached out the first time 12/23/2024 (I believe. It may have been 12/22/2024)and was told it would be fixed in 2 to 5 business days. I reached out again on 12/31/2024 (I wasnt sure if theyd have it resolved by then with the holidays, but I thought Id check) and still no resolution. Its now 1/10/2025 and I reached out yet again. The person I was chatting with (because you cant actually speak to a person) said the ticket from 12/31/2024 was showing resolved, but obviously it wasnt. She told me that she reopened a ticket and it would take ***** hours to resolve (Ill believe it when I see it). I asked to speak to someone in charge because I felt like I was getting scammed but she advised that she couldnt have someone reach out to me at this time (of course). Then she had the nerve to act like she had been so helpful (reopening a ticket isnt that helpful when its been done numerous times already and I specifically asked to speak to a supervisor). I should have done more research on the school before enrolling, but you live and learn. Im sure theyll take their time resolving the issue while they rush to withdraw my tuition out of my account.

  

  Business Response

  Date: 01/15/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ******************* concerns. Ms. ****************** officially enrolled in the Paralegal Program with Ashworth Career School on December 18, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Due to technical errors surrounding Ms. ******************* eBook, a physical textbook is scheduled to be shipped out within the next 7 business days.

  We sincerely regret the inconvenience and frustration this has caused Ms. ******************. Our Learner Success Team wishes her continued success throughout her program. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  
  

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew my daughter from this school and am due a refund. They stated they sent a check out on 10/20/24 but it has not yet been received. I have contacted them multiple times a week for the past 2 and a half months with no resolution to receive my money back and no one is calling me back. I would like your assistance in recovering my funds.

  

  Business Response

  Date: 01/15/2025

  To Whom It May Concern,? 

  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ****** daughter, Ms. ******** officially enrolled in the James Madison High School Program on July 24, 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  We have contacted Ms. ***** to confirm the correct mailing address and advised a new check will be mailed out by the end of the week.

  We sincerely regret the inconvenience and frustration this has caused Ms. ***** and her daughter. Our Learner Success Team is fully committed to assisting both Ms. ***** and Ms. ******** on Ms. ********* academic journey, and we wish her continued success as she progresses. At James Madison High School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

  
  

  Customer Answer

  Date: 01/17/2025

  I have contacted the school in response to the message they sent you regarding payment being sent by the end of week. They have not responded to me to confirm this. I dont want to close this case out until I get a confirmation from them that they are truly sending payment. I dont know if thats possible but please let me know if this is an option just to ensure they are not just saying this to have the case closed. Thank you so much for your help with this matter.

  

  Business Response

  Date: 01/22/2025

  To Whom It May Concern,? 

  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ****** daughter, Ms. ******** officially enrolled in the James Madison High School Program on July 24, 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  
  We have contacted Ms. ***** to confirm the correct mailing address and advised a new check has been successfully mailed. 

  We sincerely regret the inconvenience and frustration this has caused Ms. ***** and her daughter. Our Learner Success Team is fully committed to assisting both Ms. ***** and Ms. ******** on Ms. ********* academic journey, and we wish her continued success as she progresses. At James Madison High School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sign up for the criminal justice courses. I complete my first semester. I cant complete my second semester. They informed me that they switch over to a new portal, and that my criminal justice courses didnt migrate yet this has been five months now. I paid 875 so far for the courses. I cant complete my second semester and no one is giving me any answers

  

  Business Response

  Date: 01/14/2025

  BBB Case Number: 22782969
  
  Student Name: ***** ******
  Student Number: AC1808814
  To Whom It May Concern:
  
  I welcome the opportunity to address Mr. ******* concerns. Mr. ****** enrolled into the Criminal Justice Bachelor of Science degree on December 26, 2023, by submitting a signed enrollment agreement and down payment.
  We apologize to Mr. ****** for the technical issues he has experienced during our migration to an upgraded system. Currently Mr. ******* account has been paused from our migration plan,and he can resume studies by enrolling into the next semester via his student portal. We ensure a smoother transition to our new system once Mr. ******** account is scheduled to migrate again.
  An email was sent to ********* on January 14, 2025, with more direct detail on his account.
  ******************** is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  ****** Kachurak           
  Sr. Escalation Specialist

  Customer Answer

  Date: 01/14/2025

  I got an email, but they want me to start all over again. I completed the first semester, also they said I only made a down payment on the criminal justice courses that is false. I paid 875 on these courses. They didnt try to resolve the matter until I contacted you. Before then I kept getting punch to the next person and the next person and the next person. I think its unfair they want me to start over and they didnt transfer all my credits just my high school ones 

  

  Business Response

  Date: 01/14/2025

  BBB Case Number: 22782969
  
  Student Name: ***** ******
  Student Number: AC1808814
  To Whom It May Concern:
  
  I welcome the opportunity to address ********** concerns. Mr. ****** enrolled into the Criminal Justice Bachelor of Science degree on December 26, 2023, by submitting a signed enrollment agreement and down payment.
  We apologize to Mr. ****** for the technical issues he has experienced during our migration to an upgraded system. Currently Mr. ******* account has been paused from our migration plan,and he can resume studies by enrolling into the next semester via his student portal. We ensure a smoother transition to our new system once Mr. ******* account is scheduled to migrate again.
  An email was sent to ********* on January 14, 2025, with more direct detail on his account.
  Mr. ****** enrolled into his next semester on January 14, 2025.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  ****** Kachurak           
  Sr. Escalation Specialist

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this school in 2023. I created a payment plan with them at $59 a month. Im not sure how many payments I have made, however, it must be quite a bit as they processes them incorrectly and my first semester is overpaid by $771. I talked to somebody on 1/3 and she said shed call me back. I never received a call back so I called again today 1/6. It was a different woman helping me who said there was supposed to be a refund scheduled. When I asked if it could be dispersed and used for the other semesters instead of receiving a refund, she asked her supervisor and the supervisor said there was no refund and it already had been dispersed. I asked if I could get confirmation and the woman I was speaking with said she couldnt access this as they changed over the learning portal. I was able to see my transactions all the way back to 2022, and there is no proof that this rollover happened. So I asked what I needed to do because this was a lot of money, and she said she would have her supervisor call me with confirmation. I have yet to receive a call and only continue to get the run-around.

  

  Business Response

  Date: 01/10/2025

  
  To Whom It May Concern,
   
  I am grateful for the opportunity to address ******************** concerns. Ms. ***************** officially enrolled in the General Studies Program with Ashworth College on February 21, 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  It is important to note that each semester of enrollment requires the completion of an Enrollment Agreement, along with a down payment.Additionally, if the monthly payment plan is selected in lieu of the full payment option, monthly payments will be due for each semester. Unfortunately,monthly payment plans for each semester cannot be consolidated into a single lump sum. Payments are processed individually, in accordance with the specified amounts and due dates outlined in the signed Enrollment Agreement.

  When Ms. ***************** submits payments, it is crucial to ensure that payments are submitted to the correct semester term. This is particularly important, as any discrepancies in payment submissions have led to a significant credit on Term 1. While we cannot move funds from one semester to another, a check will be mailed out to Ms. ***************** to address the $770 credit currently on her Term 1 account balance.

  We sincerely regret the inconvenience and frustration this has caused Ms. *****************. Our Learner Success Team is fully committed to assisting Ms. ***************** on her academic journey, and we wish her continued success as she progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Ashworth College for Term 3. The transaction occurred on 12/15/2024. I tried to resolve this issue with Ashworth directly. I sent them a screenshot of my bank account showing the withdrawal amount and date. I also sent them the Term 3 contract that showed that I had fulfilled the duties on my end, confirming that they received payment. The payment was never applied to my account, and the ledger, on Ashworth College's end shows that no payment was received. They refuse to apply the payment and closed the case. The problem is, the ledger is for my personal account with **********************, and not a financial account as a whole, showing financial debits/credits to Ashworth on 12/15/24. If they would look at their payments received on their end, they would find a payment for $1,892.10 from my credit card. I need this issue resolved or I can't progress through my coursework. The issue has been ongoing for weeks, and they just keep closing the cases and saying that I need to make a term payment. I've already been back and forth with them over this issue, and they have been no help. The financial department needs to check THEIR account, to see if payment has been received, not my account. Payment was sent and received. It was just never applied to my account.

  

  Business Response

  Date: 01/10/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Mr. ****** concerns. Mr. ***** officially enrolled in the Management Program with Ashworth College on October 2, 2022, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  It has been confirmed that you have successfully paid for and enrolled into the 3rd term of your program. I have personally asked the manager of our IT department to have this request resolved with the utmost urgency within 72 business hours as this is a technical error within our system.

  We sincerely regret the inconvenience and frustration this has caused Mr. ****** Our Learner Success Team is fully committed to assisting Mr. ***** on his academic journey, and we wish him continued success as he progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of today, 1/13/2025, the issue has been resolved, and the term 3 payment was applied to my account.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ashworth College is charging me $2,000.00 for two courses when in fact our original agreement was $1,049.00 for 5 courses. They recently changed their online platform creating the billing issues along with the other issues stated below. Finally, reaching a supervisor on the phone after several attempts, he agreed $2,000.00 for two classes is in breach of our original agreement. He also acknowledged moving platforms has created issues such as mine and he will assist to resolve. I have this in an email, however, has done nothing to resolve any of the issues. Course Adjustments:My current semester includes courses I have already completedPhysiology and Anatomy, ******************** and World Civilization. I requested that these courses be removed and replaced with the five remaining courses required to complete my degree:Anatomy and Physiology II Medical Coding I Elective Public Speaking Medical Coding II Exam Confirmation:On October 8, I completed my semester exam for the three courses mentioned above. Please confirm that I will not be retested on any of the following courses:Medical ***************** I Medical ***************** II Elective: ******************* Elective: World Civilization I Anatomy and Physiology I Additionally, I have not paid for this semester due to unresolved issues, so I cannot understand how courses from my upcoming semester were marked as completed.Extension of Study Period:As discussed with the supervisor during a phone conversation on December 9, 2024, I have been unable to access my classes due to the cost and semester-related issues. Therefore, I request an additional three months to complete my ********** good faith, I have made significant efforts to resolve these issues, including opening two tickets and making seven phone calls since mid-October. Despite my efforts, I have lost three months of study time, and I feel these concerns have not been adequately addressed.

  

  Business Response

  Date: 01/10/2025

  To Whom It May Concern,? 

  I am grateful for the opportunity to address Ms. ********** concerns. Ms. ********* officially enrolled in the ************************* Program with Ashworth College on December 14, 2021, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  There has been a change in the program layout as we transitioned from our old platform to the new one, which has resulted in some courses within an upcoming semester being marked as completed. It is important to note that, due to system limitations in our new platform, courses cannot be transferred from one semester to another. Rest assured the courses that Ms.********* has paid for have not been lost; they have simply been reallocated within the program. As Ms. ********** enrollment progresses into the new semester, this will be taken into account by adjusting the term amount accordingly, crediting any necessary credit amounts to reflect coursework that has already been paid for and completed.
  It has been confirmed by the manager of Academic Operations that you will not be required to take any semester exams for the courses mentioned; Medical Office Management I, Medical Office Management II, ***************************** Elective: World Civilization I, and Anatomy and Physiology I.

  As requested, a one-time courtesy extension of 6-months has been requested to be added to Ms. ********** account to make up for the loss of study time these concerns have caused. Ms. ********* should allow 3-5 business days for this extension to be added, as she currently has active study time.

  We sincerely regret the inconvenience and frustration this has caused Ms. *********. Our Learner Success Team is fully committed to assisting Ms. ********* on her academic journey, and we wish her continued success as she progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Accommodations Specialist 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am doing this on a leap of faith that you will keep your word. As of this date January 15, 2025, nothing has changed. I will accept the promise once I make a payment the billing issues will be adjusted.
  
  Sincerely,
  
  Grace Messenger

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22748042
  
  I am rejecting this response because: 

  On or around January 24, I enrolled in Semester 3 based on the advice provided by the support person assigned to my case and the respondent to complaint #*********. Upon enrolling, I was compelled to sign an agreement to pay $2,000.00 for the semester. However, this is a breach of my contract with Ashworth College, which stipulates a fee of $1,050.00 for five courses per semester. In response to a previous complaint and several emails sent over the course of several months, I was assured that if I enrolled, the $2,000.00 agreement would be voided, and I would receive a new agreement in accordance with our contract, stipulating a fee of $1,050.00 for five courses. In good faith, I followed their advice and have yet to receive a modified invoice. I sent follow-up emails on January 24 and February 9, 2025, requesting the promised modification, but I have not received any response. Ashworth College is not fulfilling their promise to honor our contract. I request a revised invoice for Semester 3 to facilitate full payment. Additionally, please provide an invoice for Semester 4. The combined total for both semesters should equal $1,050.00.

  
  
  Sincerely,
  
  Grace Messenger

  

  Business Response

  Date: 02/18/2025

  To whom it may concern, 

  We have reached out to Ms. ********* directly to address her concerns regarding her account balance and applied the necessary financial adjustments. We are committed to the overall satisfaction of our students and their learning journeys.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22748042
  
  I am rejecting this response because:

  I had a phone discussion with ****** on February 19, 2025, regarding my account balance. At that time, my balance was still $2,000.00 vs. $1050.00 During our conversation, we reached an agreement due to the ongoing difficulties I have experienced in resolving this issue. ****** agreed to apply a discount of $750 to our previously agreed-upon balance of $1,050.00, which would leave a total remaining balance of $300 for my remaining five courses.
  However, when the discount was applied, it was only credited toward my current semester. As a result, there has been no overall savings reflected on my total balance. I am also concerned that I may encounter the same issue when I begin my fourth semester.
  I requested that ****** provide a detailed letter outlining our agreement so that I have formal documentation moving forward. He assured me that the letter would be delivered to my inbox before the close of business on February 19, 2025. As of today, I have not yet received this letter of agreement.
  I kindly ask that you forward this letter of agreement at your earliest convenience so that I have a clear record of the terms we discussed.
  Thank you for your attention to this matter. I appreciate your assistance and look forward to your prompt response.
  
  Sincerely,
  
  Grace Messenger

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  Grace Messenger

  

  Business Response

  Date: 03/02/2025

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. Ms. ********* has confirmed that this matter has been resolved in a satisfactory manner and has no further complaints. We are pleased to have resolved this complaint for Ms. ********* and wish her continued success. 

  Thank you,

  *******

  Learner Success Accommodations Specialist