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Business Profile

Consumer Finance Companies

Community Loans of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Loans of America, Inc. has 463 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I wanted to know if the BBB could help me locate The ** Title Loan facility that was located in ******, **. I would like to pay the remaining balance to retrieve my title for my vehicle however the location in ******, ** is closed down. Please feel free to contact me via email or by phone at ************. Thank you!

      Business Response

      Date: 03/19/2024

      ******** Title Loans is no longer in business, and the ****** location has closed down.  Please contact customer service at ************** for assistance.  We appreciate your business and patience.    

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On nov 21, 2023 I received a loan for 4800$ an i was set to pay them back 5800$ for my car an my first payment was scheduled for the next month of 750$ on the 21th an i miss it, but spoke with them about the timing an agreed to pay them on jan 5,2024 an i did of ***** bring my total down to 4800$, that thousand covered that payment an the 250$ suppose to have went towards my next payment or the total bill in all but it didnt, my payment for the month of ******* was 280$, ***** spoke with the black lady about that month bill that was do, we spoke about everything an what i paid extra an what it went towards, i was told my account still read 4800$ i have the receipt, now February 21th my payment was the same an i spoke with a white lady about coming in to pay her cause i work outta town an that while i was outta town i had a accident claim on the phone from a tree an that there name would be on the check to get the damage repaired cause i told my insurance claim folks i had a second part lean on the car so they put there name on it as well as mines but sent the check to my to make sure the damage get fix instead of total, i came to there office to pay them my last month bill an to get the check sign to fix my car but she refused to sign or allow me to pay them what i owe, she told me i owe more money then i was told an that she would take the whole check even though this check that was sent to me wasnt a total car situation but a refix situation an then she would close my account with them

      Business Response

      Date: 03/19/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

      Customer Answer

      Date: 03/21/2024

       
      Complaint: 21374177

      I am rejecting this response because:
      I dont agree they not giving me a clear understanding of how thr problem can be resolved 
      Sincerely,

      ***************************

      Business Response

      Date: 04/04/2024

      The Company respectfully disagrees with the customer's version of events and disagrees that the customer's proposed resolution is the proper one in this case.  If the customer wants to contact the compliance department at ************************, the Company is happy to further attempt to resolve this matter.  

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Cash Cow. I do not have a contract with National Credit ADJU . They did not provide me with the original contract as requested

      Business Response

      Date: 03/04/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:02/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want whomever to replace my 'Outback Steakhouse gift card, it's between 'West Coast Recovery' which is the tow company that towed my car. There is another company called '****** Title and Payday Loans, **** ***********************************, ** ***** which both of these companies are responsible for items missing out of my car. All I want is my gift card that's all and it's for $25 to $50 dollars but my coins is a lost so I'm like whoever that has taken these 2 items should feel real bad.

      Business Response

      Date: 03/04/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable did not enter contract agreement

      Business Response

      Date: 02/15/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. Further, as the individual in this case appears to be asserting an identity theft or fraud concern, we would ask that he contact the ********************* at **********************.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a case manager for a non-profit that is trying to pay off my client's title loan. In order to do so, we are requesting a W9. The business is refusing to provide the W9 without providing an explanation. When asked for an explanation as to why they would not provide the W9, the representative simply stated "We cannot provide a W9. We will not give you what you want". My concern is they would rather take advantage of my client and take his car away, than have the entire loan balance paid off.

      Business Response

      Date: 02/15/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer or his or her representative in an effort to resolve BBB concerns.  To the extent this complaint involves a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:01/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is a rip off. 12/25/23 said I owed $2,085.90. I looked online to see how much I owed and the date for my next payment is 02/05/2024 for the amount of $2,046.92. Mind you, I get $161 taken out of my account every 2 weeks. So youre telling *** only paid off $38.98. After Ive paid $483?! Ridiculous.

      Business Response

      Date: 02/07/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice, especially with concerns over billing, is to reach out to the consumer at issue in an effort to resolve his or her concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting loans with this company for several years faithfully. Usually, I pay or even OVER pay on my loans the night BEFORE my payment is due. My minimum payment is $158 which was due 1/5/24 and I paid $300 1/4/24 at 11 pm. The next morning they charged me for the minimum even though I had already made my payment. I called and was told by ****** that I was supposed to disable my payment even though THAT HAS NEVER been the procedure in the past 2-3 years I have gotten loans with them. Now they have ruined my livelihood and I dont have the money to pay for my parent's medications this month. If my parents die due to me not having money to pay for their medication I will *** this company. Reaching out to the attorney general. Their address is *********************************************************************** I WANT MY $158.95 REFUNDED BACK

      Business Response

      Date: 02/15/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:12/19/2023

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Alabama Loans Title has been very unprofessional, and changing the loan contract that I have initially done for $3000. I have paid $5385.45 and still showing over $2,000 balance.I have done an agreement on paying it off early, but I was told that the manager has quit and they will no longer honor the agreement. I have been harassed, threatened to take my vehicle away, also they change the contract and ask me that I have to sign it so they can take more money out of me. I felt like I have dealing with a Mon trying to rob me. they are very rude and manipulative.

      Business Response

      Date: 12/29/2023

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 12/29/2023

      I have not gotten yet explanation or satisfaction with help from this institution. they are still abusing their customers.

      Business Response

      Date: 01/03/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 01/03/2024

       
      Complaint: 21029929

      I am rejecting this response because:

      I would like to have an explanation and to resolve the issue by eliminating the extra charges and fees that have accumulated in my account due to unclear and deception of explanations of the loan terms. they charges me fees that were never mentioned before and the rude customer service.  They blame everything for an employee that had left the company. No one in that office takes responsibility and help the customer to resolve the issue.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went and got a car title loan for $3,728 on 8/3/2023. My payments are $387 every two weeks and I have paid on time never missed a payment and I called on 10/31/23 and asked what my pay off was and she told me ******** so I thought if I continued to pay until December it would have gone down lower so I call once again and ask what my pay off is in December and she stated ******** so I asked why it has gone up if I have never missed a payment she had no explanation only that most of my payments went towards my interest not my principal and if I would made more payments it would have went down but on some of my receipt's some show no money towards my interest nor principle and some do and I called again and asked her all she stated was on those payments they tried helping me and putting some towards those two, so I have made in a total of ***** and have not made the payment for December because I feel like I am getting no where with this loan and they are taking so much money from me

      Business Response

      Date: 01/03/2024

      Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

      Customer Answer

      Date: 01/03/2024

      I am glad that they responded, however I do not understand what they are saying or if they are trying to resolve the problem. Please advise, thank you. 

    Community Loans of America, Inc. is NOT a BBB Accredited Business.

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