Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Community Loans of America, Inc.

  8601 Dunwoody Pl STE 406 Sandy Springs, GA 30350-2550

• 

  Community Loans of America, Inc.

  3282 Hardee Ave Chamblee, GA 30341

• 

  Community Loans of America, Inc.

  1303 W Taylor St Griffin, GA 30223-2147

• 

  Community Loans of America, Inc.

  644 Jesse Jewell Pkwy SW Gainesville, GA 30501-4208

• 

  New England Auto Finance, Inc.

  522 S Broadway Salem, NH 03079-4307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *************************, have been trying to get my car back from ********** title loans for about a month going now, after turning in all needed documents to ******* , the manager at ********** title loans located on ********** and *********, to retrieve my car she then denied me access alleging that my car had been sold. I then contacted ******** the alleged company my car had been sold with & after speaking with the manager there I found out my car had in fact not been sold and I was told I would be able to get my car from them as long as ********** title loans had signed release for my car. I went to ********** titles loans after being on the phone with ******* and another worker dealing with complete unprofessional work conduct , dealing with them lying, yelling , being hung up on several times , being told to not call the company etc. upon arrival a worker cracked the building door open and said nothing more than we sold your car already followed by her shutting the door in my face , still I am persistent on retrieving my car so I let the worker know I spoke with ******** and found out they were lying , she admitted that she was just instructed by ******* , her manager, to tell me that in case I went over there. That same day I waited for ******* to show up to ********** title loans after getting some things squared away, reviewing policies and paperwork I came to the conclusion that I in fact was being denied my car against policy stating You can get the property back at any time before we sell it by paying us the full amount you owe, including our expenses. which I had tried to do that day but again, ******* denied working with me. I still have been trying to retrieve my car despite having to deal with hostile conversations and lies but I have gotten no where due to ********** title loans. The car was left to me by a friend that had passed away I have my power of attorney, death certificate and all other documents, including payments.

  Business Response

  Date: 04/19/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local *******************level representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/11/2023

   
  I am reaching out in regards to a complaint I had filed , complaint ******** has not been resolved and I would like to have it reopened. I have not been able to get in touch with the company in regards to this issue.

  Business Response

  Date: 05/11/2023

  It's not clear what the consumer wants at this point.  It appears he initially responded in April that the matter was resolved.  The documents he attached are (1) a ************** of ********* and (2) a state-required notice that is sent out in conjunction with the Company's recovery of a vehicle used as collateral on a loan after the account goes into default.  **************** previously provided the ***** of ******** and was advised that it does not suffice to enable him to deal with the account at issue.  Instead, he must show he is an heir to the estate that owns the vehicle, through a properly probated will, a probate court order, or some equivalent document.  As such, the Company does not believe **************** has provided any new information justifying reopening this matter. 

  If he has any further concerns, he may call the ********************* at ************************. 
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so my problem is me and this *************** had an arrangement. It's where I would pay when I could because my job had cut my hours down to 5 hours a week. I've been paying what I. Could I have receipts? I paid 2 weeks ago $50 and I was going to pay tomorrow because I had to sell some of my things to make my next payment. My medications and my money is in the truck. They just have repaid and they told me. They weren't going to have my truck repaid because of what happened with my job as of yesterday. I just got another job that I was going to inform them of but now I don't know how I'm supposed to do that.I have been making my payments I've stuck to the agreement that we had. And the report my truck because of some outside personal issues that. Are? Going. On? Between. My and another person that does not work for the company. But he is really good friends with the lady who works in the office and ever since these problems have started between me and him she quit communicating with. My and she took sides and she brought his stuff that hes telling her into this business arrangement which is not acceptable. It is not business like an I don't appreciate it. I would like my truck back. I've been making the payments and I have the receipts to prove it. They told me and I even signed a piece of paper. Did they would not take my truck as long as I was paying? What I could win I. Could there was no set date or anything of the sort? And the receipts from my payments are in my blood box in the truck so I cannot upload the documents because of that so I'm sorry.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan out on my truck with this business after the loan was was I never took their name off of my title so I attempted to contact them the message says that someone will contact you within 24 hours.I have them several times with no resolve..

  Business Response

  Date: 03/17/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My title loan was bought from American Title Loan by ******** Title Loans. Somewhere in the transition I lost credit for 2 of my payments. I have furnished *************** refuse to fix my account. I am trying to pay my Title loan off but my account needs to reflect the correct numbers.

  Business Response

  Date: 02/24/2023

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 19456255
  
  I am rejecting this response because: I am obviously giving permission for my account.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/29/2023

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution of his payment concern. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd I went to *********** Title Loans to pay off a loan I had there when the lady came to help I told her I was going pay my loan off and she recommended that I keep my money and she would refinance it and give me ****** on top of paying the 461 00 off for me cause she knows I'm on disability and I thought she was looking out for my best interest when in turn my payments doubled and being charged 290 percent interest puts me ******* owing them now. I think that should be illegal.

  Business Response

  Date: 02/24/2023

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company failed to provide the certificate of title after the debt was repaid via Ch. 13 in IL 16-39177 completed in 12/2021 and discharged in 06/2022.Title # ***********.

  Business Response

  Date: 02/24/2023

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

   

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan and I been experiencing a lot of false information about my my payments through the manager at ****************. I asked for a pay off from the manager and she told me 4000$ and when I got ready to pay it off she came up with a higher amount and I was so angry that she had me to speak to another upper manager and she were Just worse than she was but I think they talked about it and plotted together what to say to me I begged her before hand to please try to lower my payments since I lost my job and my unemployment stop and Im only getting one income. She did it but I think she made it worse of my pay off amount. I started going through the other loan placed to make payments because I didnt want to deal with ****** manager no more and then they started connecting with them and had them treating me differently so I ended up going back to them making my payments and been dealing with more false information and disrespectful problems. I really think they trying to give me a hard time so that I can lose my car but Im not going to let them take my car but Im so tired of dealing with them. Before I had a title loan on my car before this one and I was treated good and I paid it off sooner but when I returned back I been extremely stressed out dealing with them. I really need help in making my payments with someone else instead of dealing with *********. They have been very unprofessional in working with them. Im asking for someone in the corporate office to help me before I seek legal help. I can explain everything when you call me. ************ This is the worst I ever experienced with in company business

  Business Response

  Date: 02/06/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to an appropriate Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

  Customer Answer

  Date: 02/06/2023

  I want the business to know that they financed four times on one loan of my vehicle and I paid out ***** and sum.  Very disappointed with them and I been talking to some terrible managers at ****** *********.  Made it very hard for me to pay my loan off and now they saying I owe **** and sum for a pay off agreement all because I dont agree to what they saying.  Im not trying to deal with them anymore.  I only want to deal with the corporate office with paying off my loan please I need the corporate to get all the correspondence of my loan and investigate it and you will find that I got done so wrong on purpose of the management over there.  Please help me with this.   Im tired of talking with them very rude and not doing great business for the company I rather talked to professionals of this business.  

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18946101
  
  I am rejecting this response because:
  

  Date Sent: 2/6/2023 6:46:17 PM
  I want the business to know that they financed four times on one loan of my vehicle and I paid out ***** and sum.  Very disappointed with them and I been talking to some terrible managers at ****** *********.  Made it very hard for me to pay my loan off and now they saying I owe **** and sum for a pay off agreement all because I dont agree to what they saying.  Im not trying to deal with them anymore.  I only want to deal with the corporate office with paying off my loan please I need the corporate to get all the correspondence of my loan and investigate it and you will find that I got done so wrong on purpose of the management over there.  Please help me with this.   Im tired of talking with them very rude and not doing great business for the company I rather talked to professionals of this business.  
  ************************************************

  Business Response

  Date: 02/24/2023

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a management-level representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 18946101
  
  I am rejecting this response because:
  
  ************************************************

  Customer Answer

  Date: 02/28/2023

  I havent got a answer from the complaint of the company and looking for answers so that I could be heard in legal action of taking the next step in this matter 

  Business Response

  Date: 03/17/2023

  *****************************, Director of Compliance for Community Loans of America, Inc., the parent company of ********* Auto Title Loans, has reached out to this consumer and left a message.  She can call him at **************.  

  Thank yoy.
  

  Customer Answer

  Date: 03/22/2023

  I only got calls from the title loan place in ****** and they been very responsive and I complaint is about them.   Each time I call the ************ I only gets a voicemail and they never returned my call I been leaving so many and never got a response from them.  

  Business Response

  Date: 03/22/2023

  I spoke to this consumer today and we are attempting to work out a resolution to her concerns. 

  *****************************

  Director of Compliance

  Community Loans of America, Inc. 
  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, In 2020 I was incarcerated for 90 day during the summer months for some unpaid tickets. **** Igot out of jail one day I was at home and received a certified letter from CASH COW BANK advance loans about a title loan that was made with them against my 2014 Buick LaCrosse. I knew it was a mistake because although I did have a title loan thru them on the vehicle but i had paid it in full a month or so before I was incarcerated. I figured I just had to show them the proof the loan was paid in full and letter was sent out in error. I called cash cow and explained to them that i paid the loan off but the lady insisted that she specifically remembered me going in and doing the loan. The loan i previously made and paid In full was done in the city which I live (sulphur) and the loan they say i did and received the letter was in a whole different city (*******************). I insisted that i never been in that location and she was mistaken. So i went up there and asked for the loan paperwork and after looking at it realized that first of all the signature on the loan was not mine and second and most importantly the date on the loan was done my when I was incarcerated across the state 4hours away . The bank regional manager was called and i told them this is a mistake. They were very rude and basically called me a liar. There is no possible way that i did the loan because i called the warden of the jail and got a letter saying i was in jail at the time the loan was done .. theres no way I escaped went 4 hours to take out a loan go 4 hours back.. break back into the jail and no one know. The warden verified i was in jail at the time. So i figured that was evidence and proof. So i emailed the letter from the warden to him and verified that he received it. This was on a Thursday he said he would look at the letter and get back with me on Monday. The next day Friday At 3 am a tow truck shows up at my house and repos my car for being late on payments on a loan i did not do. .I called the district manager back and pleaded with him to look at the letter from the warden which he said he had not. He looked at it and acted like he still didnt believe us or he may have and realized he messed up. He then told us to talk to their attorney and or pay the ******* loan note in full plus an extra ******* fee for towing and being delinquent is the only way of getting the car back. We could not afford an attorney and could not afford the $3000.00 loan pay off that we were not even responsible for. This was all during the pandemic ..Both myself and my husband caught ***** and I had 3 kids living with us. We lived out in the country and was basically stranded out there with no transportation. We couldnot go get groceries I couldnt take my daughter to the Dr. **** the quarantine was over we had no transportation to go back to work. We would have to hitch hike into town every so often to get some food from the food bank. . My electricity was cut off because we could not pay our bill. It was hot hot in south ******** that time of the year. We were without electricity a few weeks. They took my only means of transportation to work and to providing for my family. Not long after that hurricane ***** threatened our community and we had no transportation to evacuate. And no transportation during the 8 weeks of no power or running water due to hurricane.I inherited that car from my father just 6 months before that. It was a nice luxury Buick LaCrosse with leather seats. My father never went anywhere and it on had only ****** miles on it. The value at the time I inherited it was $16,000.00 dollars. The loan was for ******* so I see why they repoed the car so quick that was a great business move for them. So I never got my car back, and we went without transportation for a long time. This was a very had time they put us through. Im just now getting back on my feet good with a good job and bought me a little car for transportation. THEY WRONGFULLY STOLE MY CAR!! I didnt have money to hire an attorney to *** them for this until now,.The bank had all my information from the previous loans I made with them. Although I never made one at that branch. Somehow someone used my information to do another loan in my name while I was incarcerated. If the manager would of just looked at the proof I sent him instead of his automatic think I was lying he could of avoided the repo. So my question is has statue of limitations run out on taking legal action against this?My name is ****** **********

  Business Response

  Date: 01/27/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

  In addition, this complaint appears to be seeking legal advice related to the consumer's purported rights as to the statute of limitations.  *********** is not a law firm, does not have a lawyer-client relationship with the consumer, and is certainly not obligated to provide an answer to that query.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.
  
        Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:01/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company in *********** *********** released information about my loan to my soon to be ex wife! This was my information they released with out my permission.

  Business Response

  Date: 01/27/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this is *************************** I was speaking with **** this morning about the issue that took place he advised me that the regional area over the area would be contacting me back, I shared to him my experience and conversation took place with everything that happened he advised me that he would have the regional manager of the location to call me. In the mean time the regional manager didn't call me, she had the rude manager call me, telling me the information, when I specifically was told the regional manager would call me, I am not sure what type of business is being ruined, there but it is the most disgusting business I have ever dealt with, how a regional manager calls me on a three call when I just shared I had an issue wit her. The most unpleasant experience, I ever had before, who ever the business to be ashamed of this because it is horrible. I am astound on how this whole experience took, place REPO fees should never had to take place for my vehicle, because of the fact agents never communicate with me not one time, in a letter or anything and the regional manager and area manager or horrible, calling me from private numbers calling me on a three way call, Just horrible from a business standpoint. This is the worse experience I ever had, the regional area manager ******** and her district manager is horrible, overall, the issue could of been resolved in a whole another manner but it was not attitude, were taken and everything, the level of disrespect was a all time high, they sware I went

  Business Response

  Date: 01/27/2023

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  We are in the process of further reviewing this individual's concerns.
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.