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Customer Review Ratings
Average of 125 Customer Reviews
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Review fromscott f
Date: 08/09/2024
5 starsscott f
Date: 08/09/2024
Covers and All provided us very excellent product timely delivery and great service!!!
Covers & All
Date: 08/11/2024
Hey *****! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!Review fromC. A
Date: 08/05/2024
1 starC. A
Date: 08/05/2024
Products are ok but warranty is terrible. I bought a cover 3 years ago for my outdoor sectional sofa. Everything was ok until few weeks ago: the cover started to smell awful even though I took care of it as instructed by CoverAndAll (soft brush, clean water, sun dry). I took pictures of it, had the receipt and threw the thing away because of the terrible smell. **************** refused to replace the cover saying it was my fault. They offered me 60$ initially of in store credit then 150$ after many emails, but nothing more. They even reproached me to have thrown away the cover! If youre ready to spend more than 400 CA$ on a sofa cover without any warranty, go with CoverAndAll! Im very disappointed. I refused the 150$ and will never buy from them again.Covers & All
Date: 08/11/2024
Hello ******, we apologize for the inconvenience youve experienced. Our website states that the *** Warranty protects against product construct and durability not attributed to daily usage. Based on the images and concern you shared; it appears the cover has been affected by daily usage. Our team has provided the best possible resolution for this situation. However, as your feedback is important to us, we will surely consider it to make the customer experience better.Review fromJenn H
Date: 08/03/2024
5 starsJenn H
Date: 08/03/2024
The slipcovers I ordered for my outdoor furniture pillows are amazing! Great quality. The ordering process was so easy and they were delivered earlier than expected. I will definitely be a repeat customer.Covers & All
Date: 08/08/2024
Hey ****! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!Review fromSeonaigh M
Date: 08/02/2024
1 starSeonaigh M
Date: 08/02/2024
Shocked. Defective covers for furniture - clear plastic furniture covers arrived with plastic fused together. When I attempted to replace them ($250 value) left for a week in limbo with customer service unwilling to deal with it. Left until original rep returned to work (in *****!) I'm now going to Canadian Tire and will leave it a write-off.Covers & All
Date: 08/08/2024
Dear ********,
Thank you for reaching out to us at BBB. We sincerely apologize for the inconvenience caused by your recent order experience. Your feedback is invaluable to us, and we regret that our service fell short of your expectations.
Please be informed that we have initiated the refund process, and the funds should reflect in your account within 7 business days. We appreciate your understanding and patience in this matter.
We remain committed to improving our services and hope for the opportunity to serve you better in the future.Review fromDaniel T
Date: 07/22/2024
1 starDaniel T
Date: 07/22/2024
Covers&All do not stand behind their products.... Response from them inadequate on my ordered item which had chemical reaction to material they supplied. There are other companies that offer specially made to fit covers. Do your research and avoid this sweat shop.Covers & All
Date: 07/24/2024
Dear ******, we apologize for the inconvenience youve experienced. Our covers are designed to protect products against water, UV rays, dust, and similar elements when a product is not in use. The material has been shipped according to the specifications listed on our website. However, we do not guarantee protection against gasoline fumes or chemicals. As we can see, our team has contacted you and provided the best possible resolution on the same.Review fromCynthia G
Date: 07/08/2024
1 starCynthia G
Date: 07/08/2024
Worse company ever. We have placed our order for a tarp and we ordered the wrong size. We noticed our error within 1 hour after receiving their confirmation email and within 24 hours of placing the order. We were told that they could not change our measurements. Although we were very dissatisfied with their lack of understanding and willingness to change the measurements, we went ahead and placed another order with the correct measurements. They informed us at that time that the order would come separately. The first tarp came (the incorrect one) and we waited for the 2nd one. It did not come. When we called them, they tried to tell us that that both tarps were sent together but they were not. They requested pictures and a video to show the one we received as they were claiming they sent the one with the correct measurements. As requested, we sent the pictures and videos. They somehow are still trying to claim they sent the correct one. At this point, I'm just looking for 2 tarps as we have paid for 2. We are getting nothing but a run around from them. 2 payments - 1 product! Horrible service. If I would have read the reviews first, I wouldn't have purchased from them. Do yourself a favour, and do not buy from them.Covers & All
Date: 07/16/2024
Hello *******, we apologize for the inconvenience caused. Unfortunately, we couldn't make changes as your order was already in production when you contacted us. However, our team has canceled the original product and added the new one with extra charges as per your requirements. It was clarified during the call that you will receive only the product with the amended dimensions.
We see that you are already in touch with our team, who have provided the best possible resolution. Additionally, we see that you have raised a formal complaint. Therefore, we cannot provide further assistance. You will be able to get the final update upon the result of that complaint. If you have any other concerns, please feel free to contact us.Review fromLorraine G
Date: 06/29/2024
1 starLorraine G
Date: 06/29/2024
I attempted to get ordering information through live chats but the clarification responses about what I wanted were incorrect. I ended up placing an order without help. But, once I did so, I realized I made a mistake. Live chats attempted but unsuccessful. Telephone calls made but unsuccessful. No one would give me a confirmation # or tell me their name for proof of conversation and requests. I sent emails and received seemingly generic responses that didnt address my issues accurately. I was sent invoices that were incorrect. On one invoice they actually added an item that I didnt order. 3 male representatives kept repeating that I was given store credit, that I needed to stop talking so they could explain!! However they were NOT listening to me!!! I did not want store credit! They said when you order on line its normal to hold your money and they rationalized they were holding my funds as store credit in order to complete my order. But I was already charged on my credit card!!! The changes I made on my order didnt even match the 3 different invoices (that I literally had to pull teeth to receive). I tried to find my order through an account I opened but it kept declining my password which I had to correct several times without success. I asked why I was unable to track my order but was told You cannot track an order that hasnt been delivered. It was extremely difficult and frustrating to communicate with this company which provided inconsistent information. The company claims to operate in the *** and claims to have a Canadian site. However, that is not 100% accurate. After researching, I learned that their advertising is fraudulent as they actually are located in *****. I am fine with business in other countries, but please do not misrepresent yourself as a North ***************** If you do then practice North American standards of practice. I cancelled my order. Too many red flags.Covers & All
Date: 07/01/2024
Hello ********, we apologize for the inconvenience you've experienced. Our goal is to provide friendly and efficient service to all our customers. It is unfortunate that you encountered an issue and had to cancel your order. Your feedback is very important to us, and we will surely consider it to improve our customer experience. Moreover, all our products are manufactured in *****. The same is mentioned on the website FAQ section.Review fromTerry Y
Date: 06/28/2024
1 starTerry Y
Date: 06/28/2024
Horrible company. Its been over a month and I still dont have the cover and no one at the company will tell me if/when I will get it.Covers & All
Date: 07/01/2024
Hello *****, we sincerely apologize for the inconvenience youve experienced. Our aim is always to deliver products on time and provide efficient service to every customer. It's unfortunate that you encountered an issue. Rest assured, our team will contact you soon to address your concerns and provide the best possible resolution.Review fromGayle A
Date: 06/19/2024
5 starsGayle A
Date: 06/19/2024
We just received our order and we couldnt be happier. We sent the dimensions and pictures of our patio chair cushions . We ordered 4 sets and they fit like a glove. Area stores were selling the cushions for $75-100.00 per set. We paid much less than that and got the colors we wanted. The material is amazing and we received our order within two weeks. The color and workmanship is just as pictured. Cant wait to put them out and use them. Great job !!! Will order again!!Covers & All
Date: 06/30/2024
Hey *****! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!Review fromGwen p
Date: 06/13/2024
1 starGwen p
Date: 06/13/2024
Worst company ever to deal with. We purchased covers for our new water softener. They were supposed to be custom made. They got the measurements wrong and the cover to our salt tank does not fit. I have called the company multiple times and they say they will get back to me but do not. . I just want them to make a usable cover for my salt tank. They wanted me to order again and give me a ***** credit on a ****** cover when it was their mistake.. Do not buy from them.Covers & All
Date: 06/16/2024
Dear *****, we regret any inconvenience you've experienced. Please be advised that your order was crafted to the exact specifications you submitted. Upon review, it was discovered that the measurements provided were incorrect (circumference was given instead of diameter), resulting in a sizing discrepancy. Our team has made an effort to offer the best solution in spite of this. We are now getting in touch with you to ask for more details so that we can guarantee that you receive a cover that fits properly.
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