Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 8th for a total of $1220.50. It arrived 2 days late due to being produced and shipped from overseas, was stuck in customs due to improper manifest customs paperwork, and their customer service has given me the run-around because I didn't submit my ticket until 3 days later (I was traveling home from the event we needed this for - that it didn't arrive in time for). They opened a "tracer" on the package once it was delayed, but still never got back to me until a week later and they tell me I responded too late and they could only give me a 10% store credit. NO WHERE on there website does it state products come from overseas, all of their addresses are US based, and it appears they skim the customs paperwork to avoid paying taxes. Once we got the package back to our warehouse (we had to PAY to ship something back we couldn't even use for the event, and cannot use in the future), the hardware was also broken. They offered a reprint and new hardware if I completed about 10 steps, but I am done with this company. No one has answered me on where it states on the website the products are manufactured overseas, and it was late because of their error in their own customs paperwork. All I want is a refund and to be done with this company. I would also appreciate if you stated on your website the products are manufactured and shipped from overseas - it is extremely misleading.

  

  Business Response

  Date: 07/10/2023

  Hi ******, we are sorry for the negative experience you had with us. We always try our best to deliver the product on time and provide the efficient service to every customer. However, in this instance, we failed, and we sincerely apologize for the same. As per your requirements, we have initiated a refund request of the order. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. Furthermore, we are a global business based in the ***. It cannot guarantee where the production will happen for each product and order. Your order may be manufactured in ***************** or abroad. The same is mentioned on the website Terms of Use. Moreover, as your feedback is important to **, we will surely consider it to make the customer experience better. 

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 31st for 2 - 4x6 outdoor banners form Best of Signs. I submitted artwork in the exact size I needed and made my payment. When I received my order the banner was printed as a 2x4 image on a 4x6 size vinyl. I contacted customer service requesting a reprint and was denied twice.

  

  Business Response

  Date: 06/14/2023

  Hi *******,
  
  We are sorry for the negative experience you had with **.
  
  Upon checking the order details, we can see that you have ordered the ***************** 4 x 6 (FT) size. Which is in a vertical manner. Please find the attached order invoice for your reference. As we are in a custom business, every customer has their own requirements, and we process the order as per the details received. 
  
  However, as your provided artwork was not as per the ordered vertical size, our design team has sent you the proof to preview as per your ordered size and also mentioned in comment that there are blank spaces on the top and bottom of the artwork. Find the below designer comment and attached artwork for the same. We have received your approval on that and processed the order further as per the approved artwork and order details. 
  
  Designer Comment:
  ? Product ID- *******:
  Please note that there are blank spaces on the top and bottom of the artwork.
  
  However, as your satisfaction is our priority, we can provide you with the replacement for both of the banners as per your require horizontal size with the 50% of the product cost. Our team has also sent you an email for the same. We request you to kindly check and revert us back on the same email so we can proceed further with the replacement process and send the payment link of the 50% product cost. 
  
  We will wait for your response. 
  
  Thank You

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: BS286222961679363609 Order date: March 25, 2023 Arrival date: April 4, 2023 First contact to seller about an issue: April 4, 2023 The product does not match the artwork approval (there is a uneven gray outline) or the pictures on the website (no hem on flag edge). I contacted the seller and provided photos and videos as requested. They did not respond and their message box was regularly full. I persisted and emailed customer service and they finally responded months later to contest my complaint and offer a 15% discount off a future purchase. They did not address the uneven gray outline and have just sent the same contesting email over and over. Response has been terrible and I am fed up with the lack of caring. This is a terrible company. They also turned off my ability to review their product so I can't share this frustration with other customers.

  

  Business Response

  Date: 05/31/2023

  Hi ****, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

  
  The uneven gray border that you are referring to is not actually a border but the shade of the gray liner that we provide in between double-sided flags. We have shared your feedback with our product team also and will surely try our best to improvise as soon as possible. We have initiated a refund request for the order, once approved, it will get processed in 2 business days and might take 7 business days to reflect in your account.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #BS290126781683833633 Date of Order: May 11, 2023 Amount $203.43 The Problem The artwork proof of the t-shirt, car magnets, and yard signs was poorly placed, and no sample was provided for the replacement image provided for the embroidery on long sleeve shirts. The staff and process lacks fluidity and consistency (training needed) as this experience was not consistent with the first order placed a few days (May 3, 2023) prior.Initial attempts- 5/12/2023 Using the chat interaction feature on the proof, we commented on the placement of the artwork, and provided a replacement image for the embroidery as well as the other items ordered. After the third unsuccessful attempt to get a better product and the correct image on the design, we explicitly stated a dissatisfaction with the product and requested the order be canceled on May 14, 2023 via email. Vendors response The vendor's second and third attempts to remedy the problem demonstrated a skills-gap, possibly stemming from inadequate knowledge/training about design work. First, the placement of the image demonstrated there was little to no concept of multimedia design. Perhaps the job was given to a low-skilled worker, or a minor, or just a language barrier. Second, without permission, the vendor called the phone number of the end user on the image, not the number on file for the order. This is not acceptable protocol. Third, the Vendor did not use the updated image provided to them which was submitted through their image portal and communicated through a follow up email. Secondary efforts. - 5/17/2023 Again, we explicitly stated our request to cancel the order, issue the refund, and send confirmation back to the email on file. Additionally, we remind the Vendor of their policy listed on their website stating a refund in ************************************************************ the chat room, the order is on hold and offered a store credit for up to 180 days.

  

  Business Response

  Date: 05/19/2023

  Hi ******, we are sorry for the negative experience you had with us. We always try our best to provide the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. Upon checking the order details, it was cancelled as per your request and initiated a refund for the same. The transaction id is ********. However, as your feedback is important to **, we have passed the same to the concerned team to make the customer experience better.
  
  

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter as it has helped me achieve a satisfactory outcome without a significant loss of time. This resolution has boosts my confidence to continue investing in the marketplace knowing that there is accountability and a commitment to excellence.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a banner and paid for expedited shipping to receive the order by May 5th. My event was May 6th. I received the order May 8th and they're giving me the runaround and refusing to give me a full refund.

  

  Business Response

  Date: 05/09/2023

  Hi ******, we are sorry for the negative experience you had with **. Upon checking the order details, we can understand your concern. As you have faced an issue, we have initiated a refund request of your order. It will be credited to your account shortly. 

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  22feb23 $170.89 Website overrode the size I wanted even when I went back and corrected. Tried to fix with company members *** and Supervisor *****.

  

  Business Response

  Date: 03/27/2023

  Hi *******, we regret the inconvenience caused. We certainly understand your concern, however, we checked all the details again, and unfortunately, we were unable to find any error on our end. To avoid such issues, an order confirmation email is sent to all our customers that consists of all the details of the order. According to the screenshot, the order was placed for Size (W X H): 4 Ft x 2.5 Ft (FT) Fitted Table Cover - 4 Sided and processed accordingly. Even the size was indicated in the proof that was sent to you for approval before the order was sent to production. According to the most recent update, our team also offers a 15% discount if you want to reorder the correct size.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19613945
  
  I am rejecting this response because: 

  REJECT COMPANY RESPONSE!

  The company website overrode the size I placed, TWICE.

  Im going to get a class action lawsuit if this does not get resolved.

  Veterans deserve more!

  VR ****

  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/30/2023

  Hi *******, we certainly understand your concern, however, we checked with the backend team and observed no such issues with the website. When you add a product to your cart, it does not reset the size to the default. We genuinely empathize with your situation; regrettably, we will be unable to assist you further in this regard.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19613945
  
  I am rejecting this response because: THE COMPANIES RESPONCE IS A LIE AND NO ONLY DID IT WEBSITE SET SET MY ORDDER ONCE BUT TWICE. I WILL PERSURE A CLASS ACTION LAWSUIT. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to return an item due to a defect. I no longer wish to keep the item and have made several attempts to get them to return the item. I continue to get the run-around from the company and the problem continues after over two weeks of trying to get a resolution.

  

  Business Response

  Date: 02/24/2023

  Hi ****, we regret the inconvenience caused. We use state-of-the-art packing techniques to ensure that the products are adequately packaged so they do not get damaged in transit. We take full responsibility for shipping replacements in case the products are damaged. We have initiated a full refund for the order, Also, you may use the product if it's of any use to you. We have initiated a full refund request for the order. Once approved, it will take 2 business days to get processed and might take 7 business days to reflect in your account. We hope the issue is now resolved.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number #BS28177133166986 ordered on 12/1/22 $503.55 I used the template provided for the artwork for the sign, however, the letters. were cut off on the right and left side.The fabric arrived. with a grease. stain.I reported the problems to the company with pictures and. a video as. requested. They said they could. not. refund my money.

  

  Business Response

  Date: 02/23/2023

  Hi *******, as part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply.  Following our telephonic conversation, we have reviewed the video and have issued a replacement for the graphic. Once it gets shipped, we'll share the tracking details with you.

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ten minutes after I approved the art for order#BS283341621674677558, I heard from my boss that we would not need the tent and that I needed to cancel immediately. I contacted Best of Signs immediately and not only communicated with a representative via chat, but also submitted a formal ticket. With only 20 minutes having passed since art approval, the representative told me that he placed a HOLD on production and it would be up to the production team to confirm cancellation within 24hrs. This was at 7:15pm on Wednesday, January 25th, 2023. The following day, Thursday, January 26th at 1pm exactly, I receive the below email saying the items had already been printed and could not be canceled, they could only refund shipping at this point. I again contacted the Best of Signs rep via chat on the website and they too reiterated that I was stuck with the order. I asked why it went into production at all if the hold was placed, for which they did not have an answer, so one can only assume that once they had my money they had zero intention of accommodating the cancelation request despite NOT YET having been produced. I request a full refund for this order and all consumers should look elsewhere for their printing needs.---With reference to your above email, I understand that you wish to cancel this order.Although, I'm really sorry to inform you that, as I can check from your order, it has already been printed and we cannot cancel the order. As your order was a high value with Priority shipping, we move forward with the production part as soon as it is approved from the customer's side. It does not matter if it was 10 mins or 20 mins; any changes to the order can be made before the artwork approval only.If you still wish to cancel this order, we can offer you the shipping refund only as the fabric has been printed for your order. Please revert to this email with your response, till then we are putting your order on hold and not shipping the products.

  

  Business Response

  Date: 02/01/2023

  Dear *******, we apologize for any inconvenience our products and services have caused you. We are aware of how crucial on-time delivery is, particularly for special occasions. We made an exception in your case and tried to put the order on hold, despite our policy that prohibits changing or canceling orders once they are in production. We regret that our confirmation of the hold was insufficient to prevent this outcome, which unfortunately led to the order being processed. Nevertheless, we shipped the order as per your request.

  As per our discussion, our team has provided the best solution available, and you have accepted it as such. We are now offering a refund, and we believe that you will be pleased with the product for future events. If you need any additional help, please reach out to our customer support team.

   

  
  

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an outdoor sign from this company and, I was charged for items I didn't get. The signs automatically come with a stand that is standard with the signs. Then....you have the opportunity to purchase metal stakes for additional support at an extra cost. I went ahead and paid extra for the stakes in order to have the additional support for my sign. My sign is outside in a yard 24/7 and constantly out in the weather. I NEED it to be sturdy and able to withstand hard winds, rain, etc. Upon receiving my order, I see the stakes but not the standard stand. I contacted the company to advise them of the mistake and they tell me...I ordered the stakes and that's all I was going to get. I explained to them at NO TIME did anyone tell me by ordering/adding the stakes to my order does it eliminate the stand that automatically comes with the sign. If they are going to swap them, there shouldn't be an extra charge. I expected to receive BOTH the stand and the stakes. They have taken my money but didn't provide me with all of the product I should have received. They REFUSE to send me the stand that is PART OF THE ***** It's part of the sign....it's part of the order automatically....I should have received it!

  

  Business Response

  Date: 01/11/2023

  Dear ******, we apologize for any confusion regarding the stand that comes with our reflective business yard signs. There is no standard stand included with our signs. Metal stakes are an additional choice, though. In addition to those we sell, no other stands or accessories are available; the stand itself is the metal stakes. We understand that you expected to receive both the standard stand and the metal stakes, and we apologize for any confusion caused by the ordering process. We will work to improve the clarity of our product descriptions and ordering process to avoid any similar confusion in the future. 
  
  Metal stakes are a good way to display yard signs. They are designed to be inserted into the ground, which provides a sturdy base for the sign to stand on. This helps to prevent the sign from falling over or blowing away in windy conditions. Metal stakes are also reusable, so you can use them again and again for different events or promotions.
  
  We value your feedback and strive to provide our customers with the best possible experience. If you have any questions or issues, please don't hesitate to reach out to us at ************************************ Our team will be more than happy to assist you in resolving any concerns or providing any additional information you may need.
  
  Thank you for choosing Best of Signs, and we look forward to the opportunity to serve you again in the future.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18721240
  
  I am rejecting this response because: I questioned another CSR about the stand that I would get with my order if I didnt pay the additional for the stakes. I was sent an image of an H stand. At no time during that chat was I told that I would not get that stand if I paid extra for the stakes. That is misleading and deceitful on their part. Soobviously there IS a standard stand for the sign. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/12/2023

  Dear, ******. We apologize if there was ever any misunderstanding regarding the purported chat exchange in which one of our representatives allegedly sent you a picture of an **stake. Upon investigation, we were unable to locate any such conversation in our records. We have included the relevant chat conversation's transcript and your email complaint about it in an effort to provide clarity.
  
  As per the transcript, our representative had asked if you had purchased the stand from us, as we do not include them with our signs. You had replied that you had already bought the **stakes from a different manufacturer since you didn't need them. We would like to clarify that we do not offer **stakes, and we regret any confusion that *** have been caused by a lack of clear communication on our part.
  
  We kindly request that you review the attached chat transcript for further clarification.

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18721240
  
  I am rejecting this response because:  You had access to my last chat session....you should have access to the previous one too.  I find it very convenient that you can't find the one conversation that proves that you have deceived me.  This is an issue that you could simply resolve instead of all this back and forth.  Own up to your mistake and make it right!!
  
  Sincerely,
  
  ***************************