Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a postal letter from the CBE Group, **** ******************************************************************** saying that I owe $21 to ******* I do not owe any money to ***** and I have not sold anything on **** in many, many months. This appears to be a scam.

  Business Response

  Date: 01/29/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on January 25, ****. CBE is not a data furnisher for our client and the account was not reported to any credit repository by our organization. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21182446
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/13/2024

  *********************,
  Thank you for your response. We have forwarded your additional dispute information to our client for review; however, we have not yet received any response from them. Please reach out to our office at ************* towards the end of this week to see if there are any updates.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at my credit report today and I saw something that was very inaccurate. CBE Group *** collection for **** because of charter. I have not even opened an account. It was opened NOV 2023. I called Spectrum and gave them my number and all addresses associated. My number nor addresses was even on the contact. I contacted the fraud department and they said they can't help me if I don't have the account number which I have to get from CBE. I have called 3 of there numbers atleast 20 times each. Not one time have I been able to talk to anyone. That's ridiculous. That's way too many times for the phone not to be answered. I'm trying to get this resolved because it really negatively impacted my credit score. All I need is an account number. The 800s line just cut off. The number that starts with a 3 goes all the way through but then it says call back regular business hours from 8a to 5p. I was calling that number at 11a. What you mean call back during regular visiting hours. Most frustrating ordeal I've had to deal with in a very long time. I have no knowledge about this account I'm trying to get it resolved.

  Business Response

  Date: 01/22/2024

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 17, ****. Our records show that you were able to successfully reach a CBE agent on January 12, ****, and obtain the account number requested. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion). Our clients **************** can also be reached online at ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a collections debt on 1/2 and was told I would receive an email confirmation within 1-2 business days. My email was confirmed on their side, but I never received confirmation. I checked my inbox and spam -- nothing.I followed up on 1/8 and spoke with their representative who said the email was sent but there must have been an "error with the system" and it never arrived in my inbox. She said she would resend the confirmation via email. The money has already been withdrawn from my account and it is unacceptable that it takes close to a week to receive any type of confirmation showing the debt paid or even a receipt! I have never transacted with a company who was unable to provide that within 24 hours of payment made. The representative also was not able to look further into the "error" so there is a possibility this will happen again since we don't know the root cause.I simply asked for an expedited email since it is VERY time sensitive for me. They were not able to provide that to me nor transfer me to a manager who could investigate and understand why it happened -- so it wouldn't happen again. Unacceptable business practices.

  Business Response

  Date: 01/17/2024

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection by our client, ******* Communications. Our records show that the requested email was sent to you on January 12, 2023. If you still have not received the email, please let us know and we can investigate this matter further. We apologize to you for any inconvenience. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct Name: ********************** / CHARTER COMMUNICATIONS Amount:$211 Date Opened:3/14/2023Acct#******XXXX Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

  Business Response

  Date: 01/08/2024

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 2, ****. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is attempting to collect on a debt that is over seven years of age. I am a victim of disaster relief for ******* ****. I am now totally and permanently disabled. The *** charged off my loan and they made a new one with a 30% interest increase. They garnished my SSDI in the amount of $256.80 December 1, 2023. The company stated they contacted me on 12/11 stating "a personal matter" with an address of ***************. This address has not been used since 2007. So, I deemed it a "spam call". I was unaware of my *** loan being charged off until I applied for a mortgage loan. I have since asked my *** loan be reinstated or forgiven by submitting the required form(s). I have been in and out of the hospital since October 2017. I have to go back in the hospital February **** for repairs that *** enhance my quality of life.

  Business Response

  Date: 12/22/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your complaint to our client, United ***************** of the ********* for review and ceased collection activity on the account. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Please reach out to one of the three major credit reporting repositories with specific concerns regarding your credit report.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21037051
  
  I am rejecting this response because:

  It's an ABSOLUTE lie. You created an account after you purchased it from the US Treasury. Added 30% and reported to the credit bureaus as a collection. See attachments. You also garnished $256.80 from my SSDI on 12/1/2023. I spoke with SSDI of MS. *** garnishment has yet to be deleted and is on schedule to subtract from my wages ongoing. I want a refund of $256.80 IMMEDIATELY and I want the garnishment rescinded to garnish no more. 

  Sincerely,
  
  *********************

  Business Response

  Date: 12/29/2023

  *******************,
  Thank you for your response. For clarification, The CBE Group (CBE) is a contracted third-party collection agency retained by the ************* Department of the Treasury, we do not own and did not purchase this debt. The garnishment or offset of any benefit and reporting of this account to any credit repository would be conducted by the Treasury and is not controlled by CBE. We forwarded your subsequent complaint and emails to the Treasury and if you are experiencing extreme financial hardship, please fill out the financial statement that was mailed to you on December 21, 2023, and return to us along with other supporting documentation. Upon receipt, we will forward it to the Treasury for review and if extreme financial hardship is proven,Treasury may remove the offset or reduce the percentage. Our office can be reached by phone at ************** if you have further questions.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency is reporting on my credit report. I DO NOT have a contract with this company. I did not authorize or give them consent for them to report on my credit report. I understand that no consent is considered identity theft. Also they never provided sufficient evidence that I even owed them a debt. I DO NOT have a contract with them and because of their reporting on my credit report I have been denied credit and they are causing damage to my credit report which is very stressful with sleepless nights and anxiety. I want this closed account PERMANENTLY DELETED from my credit report immediately unless you have the original wet ink signed contract with my signature between you and because no consent is considered identity theft so I would like that as well as the forward flow agreement, the account ledger from the open date through the last date of payment activity.Please note that lawful validation of debt contains an affidavit attesting to the debt sworn to under penalty of perjury and notarized.

  Business Response

  Date: 12/19/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office on March 1, 2023, by our client, **************** Works. Our records show that payment satisfying the balance in full was applied to your account on April 21, 2023, and an update to reflect the $0.00 balance was processed to the three major credit bureaus (Equifax, Experian, TransUnion) on or around April 23, 2023. Based on your complaint, CBE has submitted a requested for deletion of our tradeline from the credit bureaus and our client can be reached directly if you have any further inquiry.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to collect $223 from me that I have nothing to do with. The account is not mine and I never lived in that address, never had a lease or owned the property in question. They are sending the "statements" to an address of a friend of my son to whom I sent an amazon package a year ago and I assume that's how they got the address. He was kind enough to forward it to me. I want them to close this file immediately.Report a mistake to all credit bureaus.Remove this address from all credit reports and from their files

  Business Response

  Date: 12/01/2023

  ***********************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on June 25, 2023, by our client, ******* Communications (Spectrum). Our records show that CBE ceased collection activity and submitted a request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) on or around October 1, 2023, based on previous disputes received. If you wish to have this matter further investigated, please visit the following website provided by our client, ****************************************************************** , or contact by phone at ************** if you require that and ID Theft Packet be mailed to you.
  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency has been calling my employers phone multiple times a day. I have spoken to manager on multiple occasions and have asked them to stop calling me at work. They continue to call me at work and hang up when I answer. I need this to stop before I ***

  Business Response

  Date: 11/22/2023

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your complaint and our records regarding our phone call attempts to reach you. Our records show that CBE was first attempting to reach you regarding a personal business matter that was placed in our office for resolution on September 7, 2023. CBE made phone attempts to reach you regarding this matter from September 8, 2023, through October 6,2023. On October 16, 2023, an additional and separate personal business matter was placed in our office for resolution and CBE made began making phone call attempts to reach you regarding this matter on October 17, 2023. When you contacted our office on October 26, 2023, the CBE agent only accessed one of the two files of yours actively in our office and took steps to cease future call attempts on only the first matter that was placed with us. The call attempts, however,continued on the second, separate matter that was placed with CBE. We sincerely apologize to you for this error, and we are taking steps to prevent this type of instance from occurring again in the future. Upon receipt of your complaint,CBE took immediate measures to prevent any future call attempts from being made to you at the number provided in your complaint and the numbers provided in our phone conversation with you on October 26, 2023.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply troubled to discover that my nonpublic information has been inaccurately shared with the three bureaus. This negligence has caused immense financial and emotional distress. According to 15 USC **** Section 602, I possess the right to privacy and accuracy in reporting. Under 15 USC **** Section 604 A Section 2, my written consent is a prerequisite for furnishing any account information. Furthermore, 15 USC **** B mandates that a creditor cannot deem timely payments as late. Account number ****** is a clear victim of these violations. I demand immediate rectification and compliance with these federal regulations to prevent further consequences.

  Business Response

  Date: 11/17/2023

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your complaint to our client and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on November 13, 2023. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 CBE group put $863 derogatory status on my Experian credit report. I never talked with them or did any business with them. I have an old PGE bill that was that amount in 2021 but I paid $700 of it from my work discretionary allotment account. I have receipts that PGE in ********** cashed the checks. This debt collection is false and unprofessional. They are a shady company for posting that on my Experian credit report with out checking their facts.

  Business Response

  Date: 11/14/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on May 12, 2023, by our client *********** & **************** (PGE). Our records show that an adjustment or payment of $750.00 was applied to your account on September 13, 2023, bringing the balance due to $113.42, and we show that the balance update was processed to the three major credit bureaus (Equifax,Experian, & TransUnion) on or around September 17, 2023. Upon receipt, we forwarded your complaint to our client and asked that they provide us with debt validation. Once received, the validation will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20835587
  
  I am rejecting this response because: On July 19 2023 the CBE Group put $863 on my Experian credit report and it is still there. THERE is NO update shown from September to a lesser amount and they need to correct their mistake. The payments they are referring to was made in 2021 so why would they have reported this in 2023. This is unprofessional and their rating should be affected because my credit rating is still being affected.  Also why did they post the creditor on my Experian as CBE group if the creditor is PGE. And they purposely left their address off the credit report so that I can't write them. All these actions are unprofessional and malicious.  My payments clearly say 2021 so I should have never had to go through this. No due diligence was done by this company.  Very unprofessional and they should have their rating lowered for this. They also need to fix my credit report before any case is closed.  I have no proof that they updated my report in September because my report still shows the lie they sent from July for the whole amount of $863 which $750 of it paid in 2021. Unnecessary and unbelievable harm to me for no reason. Please make them fix this before you close my case.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/17/2023

  ***********************,
  Thank you for your response we understand your frustration. However,as previously stated, PGE placed the account in our office for third-party collection on May 12, 2023, and CBE did not receive any adjustment or payment until September 13, 2023. We then processed a request for the balance update to the three major credit bureaus (Equifax, Experian, & TransUnion) on or around September 17, 2023. CBE does not control the time frame in which it takes an individual bureau to process said request. Based on your complaint, CBE has requested for deletion or removal of our tradeline from the three major credit bureaus. Please reach out to the credit bureaus directly if you have any further inquiry regarding your report and you may contact our office directly at ************** to discuss your balance/payments further.
  Sincerely,
  *************************
  CBE Compliance