Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been calling me and texting me at ************ several times during the last 2 weeks. They ask to verify my name and then ask me if I ever lived or currently live at an address in ********** **. I did live at this address several years ago. They ask me to verify my current address, which I will not do. They refuse to discuss the reason for their call without me verifying my current address. I do not have any loans and no collection actions. I consider this harassment and they need to stop as they have no valid reason for calling me. The numbers they have used to call and text me are ************ and ************.

  Business Response

  Date: 08/08/2022

  *************************,
  
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number provided in your complaint. Validation regarding the matter in question was mailed to you on August 2nd, 2022.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17653128
  
  I am rejecting this response because:they have my phone number and my name and my previous address in ********** which has been sold 2 times in the last 3 years.  I currently live in ********* zip code ***** and that has been my permanent address for over 12 years. They can find me if they want.  I don't have any loans i have taken out,and have never had a student loan. The last 4 of my SSN is 7733.  That should be enough info for them to disclose the nature of the collection. If they are unwilling to disclose the nature of the debt then I am asking that my account be removed from their system and any reports to credit bureaus be removed. No reputable company sends text messages with a link to pay.  Look at the number of complaints filled on the BBB regarding this company 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/10/2022

  *************************,
  We understand your concern, however we cannot disclose the personal business purpose for which we are calling if you will not confirm or verify certain pieces of demographic and/or personally identifiable information.On the conversations in question, you refused to provide or verify the information asked of you, therefore our agent could not continue the call as you prefer. Again, validation regarding the matter in question was mailed to you at the address provided in your complaint on August 2, 2022. Please contact us at **************, if you would like to discuss this matter further.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten texts on 7/20, 7/22, 7/29 from ************ stating: This message is from the CBE Group, a debt collector. Please contact us at ************ or paycbe.com. Reply 'STOP' to stop texts to this number." I do not want to respond nor click the link. The number does not seem to be valid nor match any of the official CBE numbers that I could find on their website. I have checked every account I have open and do not see an outstanding balance; additionally I have not received any written communication or email informing me that I have an unpaid debt, it's only these generic texts that give me absolutely no information. I have not gotten an alert that I have unpaid balances negatively affecting my credit nor has my credit gone down, so if this is a real debt, they should be sending me an official letter to the address on file for whatever 'debt' they are asking about, not randomly texting me with zero verification of credibility or that they even have the correct person.

  Business Response

  Date: 08/01/2022

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE)sent the text messages to the number that you provided in your complaint, *************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls and text messages to phone number **************. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily calls from CBE Group on my work phone. Never received a letter. I am NOT overdue or have any collections against me. I have impeccable credit, there are ZERO reasons for this sham of a company to harass me on my work phone. I am forced to avoid answering my work phone and relying on voicemail because of this.

  Business Response

  Date: 08/01/2022

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. CBE was not made aware that any call attempts were being made to your place of employment.Based on your complaint, CBE has taken measures to prevent any future calls to the phone number **************. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBD Group has been continually calling me. I received a call from them a few weeks ago and had to look them up online to find out they are a debt collection agency. I then called them back to tell them to stop calling. They said they were calling about a person whom my son knew 15 years ago. We have no idea where or how this person can be located. They then told me they would quit calling. A couple of days ago the calls started again. I want to stop being called.

  Business Response

  Date: 08/03/2022

  ***************************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************,in an attempt to reach another individual. Our records show that CBE began making call attempts to ************** on July 15, 2022 and made a total of 5 attempts through July 27, 2022. CBE has taken immediate measures to prevent future phone calls to **************. Our records do not show that CBE received any communication or notice from you advising us to cease calls to that number prior to receipt of this complaint. If you wish to have this matter investigated further and ensure that your desired outcome is reached, please provide the phone number that you received calls from CBE at and the phone number that you called from when calling CBE. The additionally requested information can be sent to ******************************* We apologize to you for any inconvenience.
  
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people contacted me in March, 2022 claiming I owe Spectrum $459.98. I disputed the claim and provided 23 pages of emails, ****************** Protection complaint against Spectrum along with a BBB complaint that I filed in 2021. My complaint was Spectrum sent defective products to me and then failed to give me a refund within 14 days according to their policy. I provided emails where shipment was delayed, which the products were not in my possession as they claim.And yet, I am receiving letters from this CBE - despite my clear accretion and evidence - claiming I owe Spectrum. CBE sent a phony 4 -column spreadsheet to me with NO PROOF of any debt that I owe Spectrum. There no shipping dates, receiving dates or product information on this fake spreadsheet they sent.

  Business Response

  Date: 07/29/2022

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) requested debt validation from our client,Charter ************** ****************** upon receipt of a written dispute from you on April 26, 2022. The information mailed to you on June 29, 2022 and cited in your complaint was the debt validation provided by our client. Our records show that CBE did not report this debt to any credit reporting bureau.Based on your complaint, we have ceased collection activity on the account and forwarded your complaint to our client for review. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17628413
  
  I am rejecting this response because:

  The attached spreadsheet is what they call "validation" from Spectrum. I have proven I do not owe Spectrum anything, but now I have to monitor my credit reports very closely so that this company or Spectrum don't try to continue pulling fast one.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/01/2022

  *********************************,
  Our client is stating that the balance due is valid and we mailed response to you on July 29, 2022. Because we are a third-party agency, we are not able to address any allegations made against our client.   As stated before, CBE has ceased collection activity on the account. We have not and will not report this debt to any credit reporting bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling my number once a day for months. When I answer the call there is silence on the other line so i dont think a real person is calling. If i do not answer the call they dont leave a voicemail either so how am i supposed to reply I dont have any outstanding bills and dont know why they keep harassing me. It says they are based in **** and the call is verified by my carrier. I finally called back the number they used to contact me *************) and an automated message said to put in my phone number to pull up existing records. Well I did and it said sorry no records match this number! So the automated message said to then state my first and last name so they can try to locate my records. I did that and they said sorry no records came up. Finally the automated message said one last solution is to have me say my social security number for them to try and locate my records. At that point i hung up because it sounds like a SCAM! I have never received anything in the mail from this CBE GROUP either.

  Business Response

  Date: 07/28/2022

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and we were attempting to reach you regarding a personal business matter being handled in our office. According to our records, CBE made a total of four call attempts regarding this matter to the number provided in the complaint, **************, starting July 21, 2022 through July 26, 2022. CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number **************. To discuss further, please try reaching CBE again at **************.  If youre still having trouble reaching a representative,please let me know by email at ****************************** and I can investigate the matter further.
  
  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not for this debt and i do not have the contract withCBE GROUP plus they do not provide me with the origianl application liked i asked

  Business Response

  Date: 07/28/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 26, 2022. Our records do not show that CBE has had any communication or request for debt validation from you prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our trade line from the three major credit reporting bureaus (Equifax,Experian, Transunion). If you would like this matter investigated further,please use the following website provided by our client:http://www.spectrum.net/support/my-account/reporting-id-theft
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from number ************ on July20 & again July 22, 2022. It reads, "This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number."I have no debts I'm aware of at all.

  Business Response

  Date: 07/28/2022

  *******************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) sent the text messages to the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls and text messages to phone number **************. We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17611311
  
  I am rejecting this response because:

  I would like to know who they were trying to reach by using my phone number. If it is my husband, he has also never received any correspondence from CBE or the *** prior to these text messages.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/29/2022

  *******************************,
  We understand your concern, however we are not able to discuss or disclose any such information to or with any unauthorized third party.  As stated before, CBE has taken measures to remove your number and ensure that no further communication attempts are made.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE group has been calling me once a week for quite some time now. They never leave voicemails, but my phone caller ID reads CBE Group in ******, ** I have never received anything in the mail regarding any debt collections and I checked my credit report and dont see anything. I do not want to have to click on an unknown link in the text message or email, and I want something in voicemail or writing if there is truly something that needs to be paid. So I want to know if this is legit or if not, I want to stop being called.

  Business Response

  Date: 07/26/2022

  *************************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling/texting the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls and text messages to phone number **************. We apologize to you for the inconvenience.
  
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 08/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, for the last week , CBE has been calling me. So 7-20-22. I answered my phone and a young lady asked to speak to me. I said this is her, she then asked me for the last 6 numbers of my social Security number and my home address. I asked her why was she calling me. She said that she had to verify who I was before she could discuss the issue any further. I immediately told her to call back. In my mind Im thinking that this is a scam . I dont have any idea who this company is and why they are calling me. No collection letter ! Im a responsible person and I pay my debits. Thank you in advance regarding this matter.*************************************** ????

  Business Response

  Date: 07/23/2022

  *************************,
   We have received your complaint, and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number provided in your complaint. Validation regarding the matter in question was mailed to you on July 22, 2022.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ************************************************