Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me several times a day without leaving a message. I have not received any written communication regarding a debt being transferred to this company. The only reason I know their business is by ****** search. They are a debt collector. What debt this purchased I do not know because they haven't provided this information. In accordance with the Consumer Protection laws in ******** I must be sent a written correspondence and given the opportunity to dispute the debt. They need to leave a message. Its harrassing to just call several times a day without leaving any type of communication.

  Business Response

  Date: 03/25/2024

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On March 1, 2024, CBE sent a notice by email regarding this matter to the address provided in your complaint. Our records do not show any instance where CBE made more than one attempt to contact you by phone on any given day. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls from this company. They call demanding personal information. Make it very hard to even find out who they are. Calls at 7pm at night asking me to confirm my address without even knowing who is asking, its weird. Every call I have gotten has been from a disguised local phone number, also weird and seems like it should be illegal. The CBE group website shows no offices in my entire state, so calling from a local number is odd. The first time they called demanding personal information I refused and tried calling their ***** number to make sure it was legit. That lady I spoke to actually told me they were a credit repair company and they must have seen a collection on my report they wanted to help me fix. Every time they have called I have requested to contact me through the mail and not the phone. Still no letter, still being called. Tonight near 7pm a lady called demanding personal information again but very hesitant to inform me of who she was. I again requested to contact me through mail. I again called the ***** number to request on record that they contact me through the mail and to quit calling me. While on the phone I was frustrated and asked the lady if she could just confirm whatever she needs to so the calls can stop. She could not find me in her system. I spoke to a manager who after several failed attempts does claim that she found my account but it was a different department. Couldnt tell me what department, wouldnt even tell me what departments the company offers. I did inform her that they probably wouldnt have a 1.2 star rating on ****** if they didnt gaslight people like they do. So no resolution. I was told I could look up my own account on their website. It shows unable to locate any record. I have no clue what this is regarding. *** asked multiple times to send a collection letter and they refuse. I demand that either a formal letter stating what this is about be mailed to me or I demand the calls STOP!

  Business Response

  Date: 03/13/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On January 27, 2024, CBE sent you a notice through email regarding this matter to the address provided in your complaint. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, further detail regarding this matter was sent to you by mail on March 12, 2024, and CBE has taken measures to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on or around March 6th from this company asking me to verify my identity. I asked the representative reason for the call and he refused to provide me with the reason. When asked repeatedly what the call was for, the representative would only state "personal Business" and continued to demand me to verify my personal information. When i explained that i would not before more information was given, He informed me he was terminating the call. This appeared to be very likely a scam situation.

  Business Response

  Date: 03/08/2024

  *********************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE)requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint,CBE has taken measures to prevent any future calls to the phone number provided in your complaint.
  
  Sincerely,
  
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had no business dealings with this Company. I do not owe It any debt. This company reported that I owed it a debt. When I called their representative stated that it did not make any reporting; however, the three credit bureaus report that it did. So their representative lied. When I asked for the information about the company including their license number - said was not provided.I asked for an account number and none was given. I asked for copies of the debt obligation and was told that it did not have any.

  Business Response

  Date: 03/13/2024

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office on October 21, 2023, by our client, ******* Communications (Spectrum).CBE is licensed with ******************** ********** of ******** Affairs under License #s *******, *******, and *******. This information was provided to you within our initial and subsequent notice letters sent to you by mail on or around October 23, 2023, and November 29, 2023. These letters were mailed to you at the address provided by our client, ************************************************************, which was verified as correct and current on our phone call communication with you from March 4, 2024. Upon receipt of your complaint,CBE ceased collection activity on the account, and requested that our client provide us with debt validation. The validation was received and forwarded to you by mail on March 6, 2024, at the address provided in the complaint.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this business is contacting me regarding a supposed $1127 bill to the gas company. There is no email address found anywhere to email them and I prefer to keep all communication in writing. This account apparently was transferred to them from a different collection agency who I had contacted many times (along with the gas company) stating very clearly that I do NOT believe this to be my debt and I NEVER lived at the address. I asked NUMEROUS times for proof that I signed up for this account and none has ever been provided to me, along with detailed bill copies showing exact dates, charges, address, etc. I would like to know if someone used my information to obtain this account and how that could even be done if I was NOT on a lease and NEVER resided at this address. If this is reported on my credit report and it is not my debt then I will pursue legal action if applicable. I have no idea when and where this came from therefore I am asking for proof. The previous agency (Revco) couldn't or didn't provide that requested proof so now I guess it has been passed on to this company. This will be my final attempt to get documentation otherwise please erase my name from this bill and debt. I am certainly not paying someone else's gas bill of $1127 so please stop calling and sending me letters and also please make sure it is not on my credit report because if it is, that is false reporting to the credit bureau. Thank you

  Business Response

  Date: 03/06/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** Light and ************* and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but please note: I have also been in contact with *********** executive office (*******) and I have still not received one piece of documentation proving this account belongs to me (because it doesnt) instead they submitted a list of demands for me to do which I have no problem doing except for going to the ******************* which is 45 minutes away from me to waste hours of my time, its unfair and unnecessary.  I also will not send them a pic of my social security card without most of the numbers blacked out.  Pretty odd that Im complaining about possible identity theft and they expect me to just send a pic of my social security card to them.  Not happening.  They should not make it so easy for someone to just call and get service in ANYONES name without verifying residency etc.  The burden of proof is on them.  I did NOT live at this address and utilize their service and will not be paying this bill.  Thank you 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving phone call constantly from CBE group as a collection agency for $149. this is for the internet connection and it has been taken care of already 11 months ago . it reflected my credit score very badly . Please dispute this transection asap . Wifi router is given back to the provider long time ago ,should nt be any pending charges now .

  Business Response

  Date: 03/04/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 27, 2024. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP calls my husbands phone at least twice a day and He never had a credit card nor any bills! I have helped Him 25 years with heart surgeries and now hemodialysis

  Business Response

  Date: 02/28/2024

  *********************,
  We have received your complaint and it is important to us. Unfortunately,The CBE Group (CBE) was not able to locate any information matching the information provided in your complaint (Name, City, Zip, Phone, and Email). Our records do not show that CBE has made any phone call attempts to the number *************. If you would like to have this matter further investigated, please provide CBE with the phone number that the calls are being made to. Any further information you would like to provide can be sent to me by email at *******************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Note: All collection activity described below is under my dead name, ***********************. My name was legally changed 08/2021 to *******************.The CBE group reached out to collect on a former college loan I held. The account went to collections because my college failed to contact me at my updated address and phone number. Upon receiving notification of the debt, I engaged with CBE and paid the full requested amount. I have a screenshot of my CBE account showing the status "Paid in full." A month after I paid in full, the CBE group has attempted to collect an additional $300 for "fees".Under section 807 of the Fair Debt Collection Practices Act, it is unlawful for a debt collector to falsely represent the amount of any debt. The CBE group has clearly falsely represented the amount of my debt, as they are asking for more money after the original agreement was paid in full. The CBE agent I spoke to earlier today tried to scare me into paying unverified debt by warning me that I will be charged interest for an agreement I already completed. I will file a FDCPA violation and continue to work with the **** Attorney General to report this false representation of debt.

  Business Response

  Date: 02/28/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has carefully reviewed your dispute and the account placed in our office by our client, ***************. Upon review, we discovered that there was a communication error with our client while obtaining the final payoff amount from them. The error has been corrected and account is now paid in full. For your records, CBE mailed a letter to you on February 27, 2024,stating that the account has been satisfied. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21317448
  
  I am rejecting this response because you did not acknowledge or explain why CBE Group employee ************************* attempted to collect illegal fees on 2/19/2024 by warning I would be charged interest while the CBE group investigated further. After I notified CBE Group employee ************************* her actions were an FDCPA violation, she continued to assert I owed illegal fees and would be charged interest until it was verified. I had to fight for my rights for her to end the conversation because she was persistent I owed illegal fees. She made every attempt to act in bad faith on a recorded line. My first three attempts to verify the debt were ignored and the CBE Group continued to call daily. The CBE Group only became cooperative after I reported my concerns online.

  Sincerely,
  
  *******************

  Business Response

  Date: 03/01/2024

  *******************,
  The CBE agent you spoke with on February 19, 2024, was not aware of the miscommunication with our client and was under the impression that the balance was correct at that time. Our records show that CBE received a dispute of the balance through our web portal on February 13, 2024. The account was subsequently marked as disputed, and the information was forwarded to our client for review as we worked with them to resolve the underlying issue. The phone calls placed to you during that timeframe were not within CBEs policies and procedures and corrective action has been taken to ensure the matter was addressed with the CBE agent. As previously indicated, the balance error was resolved and a letter stating that account has been satisfied was mailed to you for your records. We again apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have insurance and Im getting billed from a hospital. Because the ambulance took me to the wrong hospital I ask to go to the baptist hospital. I never in my life went to the **** hospital I wasnt in the military I have a family hospital ******* hospital that have all my insurance I have five children. I would like someone to remove this please because this was a mistake on the ambulance

  Business Response

  Date: 02/21/2024

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ************* Department of the Treasury, for review. Once we have received a response, it will be forwarded to you by mail.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on or around January **** from this company asking me to verify my identity. I asked the representative reason for the call and she refused to provide me with the reason. I disconnected the call. Approximately, one week later I received a debt collection letter from CBE group on behalf of **** stating I owe **** $806.79 from a backpack I sold in 2022. The buyer of the backpack failed to honor the purchase, proceeded to lie stating the backpack was fake, and then filed an appeal for a refund. The buyer also did not return the backpack which further proves his motives for reporting the backpack as fake. I also filed an appeal to counter the buyer's allegations and the outcome was found in my favor and proof of outcome was sent to me through email. I had spoken to **** on several occasions during the appeal process, and once it was completed I never heard from them again so I find it odd that almost two years later I am receiving a notice that states I owe them from a case that was closed in 2022. Whatever is going on is between CBE group and ****. I need CBE to no longer contact me as I do not owe this debt.

  Business Response

  Date: 02/21/2024

  *************************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon receipt, we forwarded your dispute to our client, ********** for review and they are currently investigating the matter. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact **** for follow up.
  
  Sincerely,
  
  *************************