Reviews

This profile includes reviews for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

Review Details

• Review fromLarry W

  Date: 03/24/2023

  1 star

  Larry W

  Date: 03/24/2023

  I never write reviews for anything, but I am doing this to help other business owners: DO NOT USE Hibu. We agreed to a 6 month contract with them to boost our web presence. They made the claims that are standard in fixing a myriad of issues with our online status, improve our SEO, etc. The fact is, they made some edits within the first 48 hours, then did nothing else. Okay, fine, we wasted money, a not insignificant amount of money, but we were just going to move on. This is only where the saga begins.
  
  We were told our 6-month contract was up at the end of January, we attempted to cancel within the required time. They then informed us that they didn't start the billing until after the first month, so we would be under contract until end of February. Contacted them again within the required time to cancel, still hadn't billed according to them, would take until the end of March. Guess what happened now that we reached out in March? You got it.
  
  We have since gotten into bed with another company where I have a personal reference, the interesting thing is their legal department told us we potentially have grounds for a Breach of Contract suit, who knows if I care enough to go that far. I just want this be over and warn others about Hibu. I would not recommend this company to my arch nemesis.
  
  TL:DR: promises the world, does nothing, continually says you cannot cancel even after pre-determined contract expires
  

  Hibu Inc

  Date: 04/14/2023

  The minimum contract term is the months each product was billed. Since each of your products went live at different times, the products could not all be canceled at the same time. As we discussed all products were working as they should be, optimizations were completed monthly, and change requests are always welcome. We apologize for any frustration.

• Review fromMark J

  Date: 03/21/2023

  5 stars

  Mark J

  Date: 03/21/2023

  Great place to work with an absolutely love their service
  

  Hibu Inc

  Date: 04/12/2023

  Thanks so much! We love getting to hear from our clients! Have a great day!

• Review fromCody E

  Date: 03/20/2023

  1 star

  Cody E

  Date: 03/20/2023

  Stuck in a nighmare with this company! I was promised and guarenteed 15-20 leads a month on the low end. For $1,000/ month I get "cutting edge technology on an agressive marketing campain, retracking customers who clicked, and getting the ads everywhere! Its going to be sooo great!" Well I never signed the contract. The sales rep who signed me up signed for my name on the contract. (RED FLAG). I sent them tons of information of my business, pictures ect to use for the ads. They came up with the most basic ad and have been running the same one with the same single picture for the last four months. Cant get ahold of the rep who lied to me from the beginning. I am stuck with $1,200 coming out every month and NOBODY will call me back or help. And cherry on top, That $1,200 is $200 higher than I was originally quoted! TOTAL SCAM! DO NOT DO BUSINESS WITH THESE PEOPLE. LOOKING INTO LAWYERS NOW.
  

  Hibu Inc

  Date: 04/17/2023

  Thank you for reaching out. Leads are not something that is guaranteed. The agreed-upon amount was $1200 per month and a copy of the contract was emailed to you. Sales did not sign your name on the contract. The contract stated, “Telephone Authorized”. The Social ads work with A/B testing. The testing rotates. The photos would remain the same unless it is a month were the testing is on the photos.
  If you would like to use a different photo in the ads, please reach out to our support team and we would be happy to make that change. We apologize for any frustration this has caused.
  
  

• Review fromMichael D

  Date: 03/19/2023

  1 star

  Michael D

  Date: 03/19/2023

  Terrible advertising company. Actually, let me correct that, terrible company. I dont know what advertising they really do.
  
  We used Hibu to advertise for a small construction company. We started in late 2020 when many businesses were getting pretty good business-- late 2020 to 2022 was a good for the housing industry with the low rates + money circling in economy. We figured advertising would just be a nice added boost for growth. Over the course of ~26 months we spent about $65,000. We got maybe... 5-6 jobs? The gross from these jobs didn't cover the advertising cost.
  
  When we voiced concerns about the inefficient ad campaign and the cost, they said they'd adjust some things. They never provided statistics on what they were doing, just "trust me, bro". Eventually, we didn't want to run ads by them so they said they will stop advertising to reduce the cost but we had to pay for the website otherwise it'd go offline. This was ~$800/mon! Absolutely ridiculous for a simple webpage that didnt even sell products on the page. We cancelled this service entirely and so they took our website offline and created a mess on the back end to put the old webpage up.
  
  The funny part, the webpage that they created we were able to do something similar but better via Google Sites for just the cost of the domain. Yes, that's right, we set up an almost identical webpage that Hibu wanted $800/month for via Google Sites for ~ $0/month (+ Domain fee).
  
  Again... as others have said, the representatives were not helpful at all. They provided not statistics or metrics via dashboards. They had terrible conversions and communication skills.
  
  All in all, a poorly ran "advertising" company. You can get better advertising by putting a post-signs on a few street corners that'd cost you $100 bucks.
  
  Stay away if you can. If you're doing website, pay for SEO improvement, Google targeted ads, or local advertising via signs, etc.
  

  Hibu Inc

  Date: 04/12/2023

  We’re sorry to hear about your recent experience with your Hibu Digital marketing! We value your feedback and the chance to resolve any issues that our customers may have. Please provide the name of the business, phone number and account number so that we can help reach a mutually satisfactory resolution.
  

  Hibu Inc

  Date: 04/18/2023

  We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.

• Review fromJeff M

  Date: 03/17/2023

  5 stars

  Jeff M

  Date: 03/17/2023

  We use their website and social product. Customer service outstanding. Would highly recommend Hibu. Did research and found they have been a Google Partner since 2006.
  

  Hibu Inc

  Date: 04/12/2023

  Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

• Review fromGrant H

  Date: 03/13/2023

  1 star

  Grant H

  Date: 03/13/2023

  Literally the worst marketing company you can get, Daniel my sales rep was very pushy promising everything and all he said was look at the dashboard while he did NOTHING. The dashboard had nothing but spam calls which increased 1000% every time I called him he was put off. I told him I wasnt getting leads where he promised google would do it where he got stuck on me doing vinyl siding even though I told him 20 times I dont do vinyl siding but it all falls on deaf ears. I finally got on google supposedly and gained exactly 0 customers and their Facebook ads looked like something a 12 year old would come up with, after talking to more people who have used HIBU they all have had similar experiences with the same rep. -100/10 dont use unless you like to burn money and contribute to scams. Literally shut down my business thanks to putting my savings into HIBU, cannot say enough how much I hate this company.
  

  Hibu Inc

  Date: 04/13/2023

  Upon research of your account, there were no Search keywords for “vinyl siding” that you were charged for. A proof of your Social ad was emailed to you on 10/03/22. Changes could have been requested for the Social ads but we never receive any change requests. We apologize for any inconvenience this has caused.

• Review fromMarvin J

  Date: 03/09/2023

  1 star

  Marvin J

  Date: 03/09/2023

  What a terrible company. Nothing but a scam, this is the worst most unprofessional company I have ever dealt with. They will not return your calls. The website they built for me looks like a Kindergartner made in 2005. If you try to cancel they will make it more difficult than getting onto the grounds of the White House. Your account manager is worthless. It’s a revolving door at this company as incompetent con people come in and out of this unscrupulous company. Stay as far away from HIBU as possible, you won’t get any business from their marketing you will only be on the hook for 1000’s of dollars and have nothing to show for it.
  

  Hibu Inc

  Date: 04/18/2023

  We have attempted several times without success to contact you regarding your BBB Customer Review. It is our wish to answer your inquiry in a timely and satisfactory manner, so we ask that you contact our Customer Service Department at 1.877.899.1228. We can be reached Monday through Friday, 8:00 a.m. to 7:00 p.m. EST. As soon as we receive your call, we will be happy to review your inquiry.

• Review fromFormer Client of Hibu

  Date: 02/18/2023

  1 star

  Former Client of Hibu

  Date: 02/18/2023

  Hibu's market services are terrible. This company is a scam. They will lock you in a 6 month contract, charging $500 per month, just for top words related to your company for SEO. They did not help. The reports were incorrect, false and misleading. Worst of all, the company did not even attract one customer. Buyer beware.
  

  Hibu Inc

  Date: 04/13/2023

  Thank you for reaching out. Upon the research of your account, we show you had 40.9K impressions and 1296 clicks. The campaign worked as it should. Your dashboard reflected the actual performance of your products. We are sorry that you were not satisfied with your results. Please feel free to reach out with any questions.

  Former Client of Hibu

  Date: 04/13/2023

  Hibu's customer service team contacted me to essentially inform me that I am incorrect about Hibu's services. Hibu did not address my concerns or refute my claims that they had not executed their marketing services. They informed me of the number of "clicks" to my website and impressions, which has not attracted a single client. Hibu is a malicious company who will scam you with the false hope and false intent of attracting more clients. Hibu did not execute their services faithfully. Buyer beware.
  

  Hibu Inc

  Date: 04/24/2023

  The campaign worked as it should. Your dashboard reflected the actual performance of your products. We are sorry that you were not satisfied with your results. Please feel free to reach out with any questions.

• Review fromValerie A.

  Date: 02/18/2023

  5 stars

  Valerie A.

  Date: 02/18/2023

  HIBU has been an amazing product for our company and my Rep is the best. Brian is the most responsive and helpful person. He has been on top of everything, we needed to have someone with great communication and contact. He superseded all of our expectations.
  
  I highly recommend HIBU
  

  Hibu Inc

  Date: 04/12/2023

  Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

• Review fromJim C

  Date: 02/06/2023

  5 stars

  Jim C

  Date: 02/06/2023

  Hibu has the best SEO program I have come across so far. Everyone promises to get you to the top of Google and you spend money and never get there. Hibu has finally done it! I wish I would have started with them years ago and not wasted so much money with other companies. If you are looking to grow your business call Hibu now! It seems to me like others leaving negative reviews either don't understand that marketing takes time or don't want to pay their bills. I have never had any issues with Hibu or my local rep.
  

  Hibu Inc

  Date: 04/12/2023

  We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!