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Business Profile

Trucking

CRST The Transportation Solution, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CRST The Transportation Solution, Inc. has 19 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 63 Customer Reviews

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    Review Details

    • Drake B

      Date: 02/08/2023

      Never showed for installation and never called. This company is actually worthless. I would never recommend this company. I would never ever recommend lowes installation either. WORTHLESS. HORRIBLE CUSTOMER SERVICE. THEY LEFT IN THE HAD TO EVENTUALLY REQUEST A REFUND WHICH TOOK A MONTH TO GET PROCESSED.

    • Rebecca S

      Date: 02/05/2023

      I would love to give them zeros stars. Worst customer service ever! Don't use their installation service. Horrible install, can't open my cabinets. No follow up. This started black friday. I built a 3000 square foot custom home that was easier than this.

    • Amy R

      Date: 02/05/2023

      CRST delivered and installed a cracked dishwasher on 12/5/23. There was no test or demonstration. My husband started up the dishwasher and walked away for about an hour to do something around the house. It flooded our entire downstairs. Ever since then it has been a nightmare trying to get Lowe’s or CRST to take responsibility. I have spent every day tending to this matter. Two months later they presented paperwork showing demo and started it up WITH FORGED SIGNATURES! FORGERY! Ten minutes later their insurance adjuster called me to say that now they were saying we said they didn’t have to demo bc there was a power outage- DISHONESTY! Still dealing with it but as of now we are getting an attorney. Don’t buy an appliance from Lowe’s that requires installation because their installation company is crap!

    • Heather M.

      Date: 02/03/2023

      Terrible. They don’t show up to do installation and they don’t call to tell you there’s a delay.

    • Paul R

      Date: 02/02/2023

      Installed defective dishwasher purchased from Lowes. Did not run before they left or give me any paperwork other than owner's manual and warranty information. They left and said they were finished. After an hour or so I decided to look at dishwasher and see what kind of features it has and ran a load. It seemed pretty straight forward and left the room and didn't come back for 45 minutes or so to a kitchen full of water. Installers came back and said there was a hole in dishwasher and they were going back to Lowes to get another one. 2 Months later and several man hours of correspondence with CRST and Lowes, having their adjusters come out and said it was their fault for not running before they left and still at a standstill. Then miraculously today they presented me with a forged installation slip with what is supposed to be my initials and signature. Contacting attorney tomorrow and letting them handle this mess. Not only do they hire unskilled contractors but they resort to criminal forgery. Bad company all around would give NEGATIVE stars if possible......I would expect more from Lowes than to be in business with such a company. Back to Home Depot I go.

    • Clint S

      Date: 02/02/2023

      Same experience as all the other reviews. Bought a dishwasher before thanksgiving. Company finally came a week ago to install after multiple reschedules. Installer wasn’t able to get it installed because he was 20 minutes late to pick up his daughter and said he would be back at 10 the next morning. He has now blown off multiple appointments to install in the last week. We always shopped and have purchased multiple appliances from Lowes but will no longer be taking our business there.

    • Joe G

      Date: 02/01/2023

      They canceled on us 4 times after me or my wife took off from work waiting for them. I cant believe a reputable company like Lowes would partner with such a incompetant company. Someone needs to let Lowes know how bad this is making them look. I will never order an appliance from Lowes again as long as they use CRST for delivery and installation.

    • Sam P

      Date: 01/07/2023

      Terrible! No showed for appointment without an explanation or call/email. Showed up on the wrong day when no one was home. Did not call to confirm appointments or give expected window for appointments. Did not return multiple calls requesting to reschedule. I continued to take days off if work and still no installation. Only availability is a month out in the middle of the week. Have spent hours on hold trying to get this resolved. I will never use this company again and cannot believe Lowes partners with them.

    • A. A

      Date: 01/03/2023

      ZERO. This company doesn’t deserve to be in business. I have wasted hours waiting for them only for them not to show twice now that I’m waiting a third time, I don’t get a phone call giving me the time frame of install. I’m done with them and I’m done with Lowe’s. Somebody at corporate Lowe’s needs to wake up. If you can only imagine how many people that have suffered negatively from this company are telling everyone about their horrible experience at Lowe’s, maybe it’ll make a difference to you. Because, eventually it will in your paycheck or maybe your job.

    • Cindy B

      Date: 12/29/2022

      In particular Jeremy Boyd! He went above and beyond coming out! I went thru 4 installers in 4 weeks from Lowe’s.. all were NO SHOWS until the got Mr Boyd out here. He was extremely detailed oriented installing. Excellent help with a world of bad installers from Lowe’s, He stood out as a great installer.

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