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Business Profile

Precious Metal Dealers

Birch Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.58

Average of 189 Customer Reviews

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Review Details

  • Donald S

    Date: 10/18/2023

    Donald S

    Date: 10/18/2023

    The Birch Gold Group representative I delt with was very helpful in selecting the gold and silver investments I was most interested in. My order was filled and shipped in a very short time. I am very pleased with the services received from Birch Gold Group

    Birch Gold Group

    Date: 10/23/2023

    Hi ******,Were thrilled to hear that our staffs support and commitment to customer satisfaction helped ease your mind in your precious metals purchase. We also love that you received your metals in a timely manner. If you have any questions, please don't hesitate to reach out to us.

  • Gail K

    Date: 10/18/2023

    Gail K

    Date: 10/18/2023

    Our experience with Birch Gold was great. Everything was explained well. All questions were answered quickly. Each person we worked with was very professional, patient and friendly.

    Birch Gold Group

    Date: 10/23/2023

    Hello ****,The team is thrilled to receive such a great rating! Educating customers and spreading kindness while we do it is what its all about. We appreciate your business and taking the time to share your feedback. Well always be here for you, so please dont hesitate to call us if you need anything.

  • Julia W

    Date: 10/10/2023

    Julia W

    Date: 10/10/2023

    Informative and straight forward! Everyone was very helpful and friendly!

    Birch Gold Group

    Date: 10/11/2023

    Hi *****,Thanks for letting us know you had a 5-star experience during your precious metals purchase. We cant wait to continue to give you that level of service, so please reach out if you need anything in the future.

  • Karen S

    Date: 10/06/2023

    Karen S

    Date: 10/06/2023

    Excellent company to work with. Highly recommend *****. He was very helpful & responded immediately with questions we had. Everyone I worked with was pleasant and helpful. Will use again.

    Birch Gold Group

    Date: 10/09/2023

    Hello *****,We are so happy ***** made you feel as important as you are. We work hard to give customers the great treatment they deserve and were glad that this commitment was reflected in your experience. We cant wait to grow our relationship with you. Well always be here for you so please dont hesitate to reach out if you have any questions.

  • Kim M

    Date: 10/05/2023

    Kim M

    Date: 10/05/2023

    Very informative. Answers questions. Easy to contact someone at company for assistance. Highly recommend

    Birch Gold Group

    Date: 10/09/2023

    Hi ***,We are thrilled that you had a 5-star experience in your precious metals purchase! We'd love to continue providing you and your family with excellent service so feel free to reach out at any time!

  • Jeff B

    Date: 10/05/2023

    Jeff B

    Date: 10/05/2023

    This was an easy to understand process and everyone I spoke with was helpful and knowledgeable. I will certainly buy from Birch again in the near future. After my purchase, shipping came much earlier than what they promised, and I loved that part. I would encourage anyone who may be thinking of purchasing precious metals to call Birch Gold group. They even follow up with you after your purchase, which is very rare these days.

    Birch Gold Group

    Date: 10/09/2023

    Hi ****,We're thrilled to know we made your precious metals purchase smooth and informative. We understand that navigating the world of precious metals can be challenging and that's why educating customers is so important to us. We love to hear that your shipment arrived so fast as well! We can't wait to grow our relationship with you. Welcome to the Birch Gold Group Family. If you have any questions, please dont hesitate to reach out to us.

  • Barbara B

    Date: 10/03/2023

    Barbara B

    Date: 10/03/2023

    Our experience with Birch Gold Group was very good. We felt we were treated with care by very knowledgeable sales people. We will always come to Birch Gold Group for any precious metal purchases.

    Birch Gold Group

    Date: 10/04/2023

    Hello *******,The team is thrilled to receive such a great rating! Were happy to hear that our staffs commitment to educating our customers and doing so with care was reflected in your purchase. Welcome to the Birch Gold Group Family! If you need anything, please dont hesitate to reach out to us.

  • Maria G

    Date: 10/03/2023

    **** offcompany. I invested my 401k with them in 2022 $149k then Surprise! I got $78k worth of precious metals. They gave me a song and dance that the ********* holding my physical metals on report the Spot price melting price, Bid and Asking price, which is all a gimmick to confuse old ladies like me. Then they put the fear of God in youthe dollar is crashing, your money will be worth nothingits all to part you and your moneybunch of crooks ban together.

  • Richard M

    Date: 09/27/2023

    Richard M

    Date: 09/27/2023

    All the folks we dealt with at Birch Gold were helpful, knowledgeable and pleasant to deal with. We had never purchased gold or silver before, but they made the process easy. We plan to buy more soon, and look forward to using Birch Gold!

    Birch Gold Group

    Date: 09/29/2023

    Hi *******,We love that we were able to assist you in your first precious metals purchase! Educating customers and spreading kindness while we do it is what its all about. Theres nothing better than knowing a customers mind is at ease after their transition to precious metals. We can't wait to grow our relationship with you! If you have any questions, please don't hesitate to reach out to us.

  • Laura L

    Date: 09/26/2023

    Laura L

    Date: 09/26/2023

    Honestly, some of the best customer service I have ever received. The coordinated communication experience between contacts was smooth and easy. I felt informed and in control. Thank you!!!

    Birch Gold Group

    Date: 09/28/2023

    Hello *****,Thank you so much for the glowing feedback! Satisfying our customers while making them feel at ease with their purchase is one of our favorite and most important things to do. Were always here for you, so please dont hesitate to reach out if you need anything.

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