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Business Profile

Precious Metal Dealers

Birch Gold Group

Reviews

Customer Review Ratings

4.58/5 stars

Average of 188 Customer Reviews

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Review Details

  • Review fromNancy E

    Date: 04/01/2025

    5 stars

    Nancy E

    Date: 04/01/2025

    I turned to Birch after feeling robbed by another gold investment competitor. My trust had been violated. From the moment I first contacted Birch Gold Group I felt taken care of - like a father figure watching over me, holding my hand all through the process. There have been no surprises and every time I call I am treated with respect.

    Birch Gold Group

    Date: 04/24/2025

    Hi *****,

    Your feedback is so important to us! After feeling betrayed by another company, we are truly honored that you allowed us the opportunity to serve you and make your precious metals experience right. We couldnt be happier to hear our teams knowledge and support made you feel secure, respected, and taken care of throughout your time with us! Education, transparency, and genuine customer care is essential in everything we do and your feedback lets us know we met that ***** Your Birch Gold Group family is always here for you, so please feel free to give us a call if we can be of any further assistance to you!
  • Review fromJohn B

    Date: 04/01/2025

    5 stars

    John B

    Date: 04/01/2025

    Everyone we spoke with at Birch Gold were very helpful and we never felt pressured. *** ***** and **** ******** took their time to answer all of our questions and explain the entire process to us. They helped us to setup the account and assisted us with transferring money from our 401K into our gold account.

    Birch Gold Group

    Date: 04/24/2025

    Hi ****,

    Thank you for utilizing your valuable time to let us know how we did. We are absolutely delighted to hear that *** and **** delivered exceptional service and made sure you were well-informed from start to finish! Providing helpful, informative, and pressure-free support is essential to us! Our team doesnt rest until all your questions are answered and you know what to expect at each step of the process. If there is anything else we can do for you in the future, please feel free to give us a call!
  • Review fromChris A

    Date: 04/01/2025

    5 stars

    Chris A

    Date: 04/01/2025

    We had great experience with ****** Gold. They walked us through the process and explained everything well. They answered all our questions and help us set everything thing up set by step. There was constant communication from purchasing the metals to the armory. So far no complaints. 4/1/2025. ***** and *** ********

    Birch Gold Group

    Date: 04/11/2025

    Hi ***** & ***,

    Our team is dedicated to serving our customers with the highest quality service, making sure your questions are answered, and keeping you updated at every step of the process. We are overjoyed to hear we met expectations and that our supportive approach made a difference in your experience! Thank you for sharing your precious metals journey with us. Please feel free to reach out for any assistance you may need in the future, we are always here for you! 
  • Review fromGrace F

    Date: 04/01/2025

    5 stars

    Grace F

    Date: 04/01/2025

    Professional, pleasant and helpful sums up my experience with Birch Gold. I appreciated the timely response to my request and the help I received in picking out the product that was right for me. I would recommend working with Birch Gold for purchasing precious metals.

    Birch Gold Group

    Date: 04/25/2025

    Hi *****, 

    Our team is committed to ensuring you feel heard, valued, and cared for, while empowering you with education to help you make informed decisions on the options best for you. Were so happy to hear this was reflected in your experience and that you found our service helpful and timely! Thank you for your sharing you feedback with us. We are only a phone call away, so please dont hesitate to give us a ring if we can be of any further assistance. 
  • Review fromDalia R

    Date: 04/01/2025

    5 stars

    Dalia R

    Date: 04/01/2025

    I am a big War room listener, wish I would have transferred my previous **** *** to Birch Gold sooner. Very happy with the transaction. Staff is great and very organized!

    Birch Gold Group

    Date: 04/11/2025

    Hi *****,

    Were happy that youre happy! Its gratifying to hear our team made your transaction and experience such a positive one. We thank you for sharing your feedback with us! If there is anything else we can assist you with, please feel free to give us a call.
  • Review fromJanene C

    Date: 04/01/2025

    5 stars

    Janene C

    Date: 04/01/2025

    My experience with Birch Gold was outstanding. It was my first time purchasing precious metals. The process was seamless. They explained every step of the process to me. I would recommend Birch Gold to anyone.

    Birch Gold Group

    Date: 04/24/2025

    Hi ******,

    Thank you for your kind words and recommendation. We are honored that you entrusted us with your first precious metals purchase! Whether youre new or experienced with investing in precious metals, we set out to provide an educational and streamlined process for our customers with ample support throughout. Its rewarding to hear our approach made a positive impact on you. We are always here for you, so please feel free to reach out for anything else you may need.
  • Review fromWilburn W

    Date: 03/28/2025

    5 stars

    Wilburn W

    Date: 03/28/2025

    My experience with Birch Gold was a good one. The staff were very professional and friendly. I had many questions and concerns about the transaction, and all my questions were answered in a friendly manner. Our transaction was handled efficiently, and they maintained communication throughout the process.

    Birch Gold Group

    Date: 04/14/2025

    Hi *******,
     
    Friendly, professional, and educational service is the Birch Gold Group way! We strive to provide support and answers to any questions, ensuring you have a streamlined and informative purchase process. Our team is so thrilled to hear your experience reflected these values and we greatly appreciate your feedback! Please dont hesitate to give us a ring if there is anything else we can assist you with in the future.
  • Review fromBrent Z

    Date: 03/28/2025

    5 stars

    Brent Z

    Date: 03/28/2025

    I moved some of my 401K to tangible physical assets to protect them during this volatile time with much uncertainty down the road. The entire process was very smooth from start to finish, with quick and informed responses along every step of the process. The staff is very professional and answered all of my questions. I also appreciate their newsletters that I receive, as situations change in the market and the impact of those events.

    Birch Gold Group

    Date: 04/09/2025

    Hi *****,

    At Birch Gold Group, we aim to be a source of light for customers during uncertain times. We designed our process to be educational, supportive, and streamlined with timely communications throughout. Were very pleased to hear we met the **** with you and that youve enjoyed our informative newsletters as well! Thank you for taking the time to share your experience with us. If there is anything else we can do for you, please dont hesitate to reach out!
  • Review fromArmona M

    Date: 03/27/2025

    5 stars

    Armona M

    Date: 03/27/2025

    My experience with Birch Gold was exactly what I was hoping it would be. All the staff were very knowledgeable and courteous and I didn't feel like I was just another customer. Several people reached out to helped me form my portfolio, answering all my questions along the way while providing great advice. I was able to convert my existing 401K and my retirement account into one ********************** Gold account. They even helped me contact those two companies and walked me through the entire process. I would highly recommend Birch Gold when your looking for honorable, knowledgeable, and great service oriented company.

    Birch Gold Group

    Date: 05/15/2025

    Hi Armona, 

    It was a pleasure to provide you with education and answers to your questions that enabled you to make informed choices! Our specialists are committed to delivering high-quality service and support to ensure your transaction is streamlined. Were so happy to hear your experience with us was everything you were hoping for and we welcome you to our Birch Gold Group family! Its an honor to receive your kind words and recommendation. If there is anything else we can assist you with, please dont hesitate to give us a call!
  • Review fromSuz P

    Date: 03/26/2025

    5 stars

    Suz P

    Date: 03/26/2025

    Professional, personable and knowledgeable team worked with me throughout the entire process including follow up. Great experience

    Birch Gold Group

    Date: 03/31/2025

    Hi Suz,

    Thank you for your kind words! Providing genuine care and informative, helpful support throughout our process is important to us. Were very pleased to hear that these values were reflected in your experience with our team! If there is anything else we can assist you with in the future, please dont hesitate to reach out.

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