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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 176 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $279 on Feb ******* for terzepitide. They called me that day to confirm. I have not been able to check my account because the code will not work. I have tried text and email. I have emailed them numerous times asking for an update on my order. No response at all.

    Business Response

    Date: 04/25/2025

    Good morning,

    Apologies for the delayed responseyour complaint was just recently transferred to our team for review.

    Upon checking your account, I can confirm that a refund for the escalated charge was processed on April 23, 2025.

    Additionally, I have confirmed that your account has been cancelled.

    Please let me know if theres anything else I can support you withIm happy to help.

    Thank you for your continued patience and understanding.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trial on 10/3/2024 $229 They then billed me again $229. On 10/31 I cancelled at this time.On 3/5/2025 I have been billed ****** no products have been received and as I said this had been cancelled. I have not paid this amount. I want my account credited and a cancellation number.

    Business Response

    Date: 03/20/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the extra subscription charge. Im happy to inform you that a refund was processed today, March 20, 2025 for the amount of $626.67. Please allow *************************************************************** your account.

    Additionally, I can confirm that you account is fully cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:03/17/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a RX from this company for weight loss. The 1st monthly RX was perfect it did what I paid for. Months 2 & 3 I believe that I was charged & sent a placebo RX. I gained back 5#'s on the 4th RX I called the organization & spoke to someone about my concerns. They informed me that they don't prescribe the medication that I was sent. At that time I had tried repeatedly to contact the ****** team with no luck. So I emailed the company again to stop shipment of any further RX's. They had charged me for the 5th shipment without my authorization. That RX I have received my money back for. The 2 months of RX's that were placebo I'm looking to get my money back for.

    Business Response

    Date: 04/25/2025

    Good morning,

    Apologies on the delay with the response here.

    Unfortunately, I have not been able to locate your account with us - using your name, number, and email address listed here. Did you by any chance have your account registered with different information? 

    I would love to assist you with this matter further, but first need some assistance locating your account.

    Thank you for your patience as we work together to reach a resolution.

    Talk soon,

    Head of Patient Experience

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $39.00 charge on my credit card and have never heard of Open Loop Health nor ever ordered anything from them. I ******* this company and see that they have a history of doing recurring charges that people did not authorize. Cannot get contact with anyone who will help me. I am trying to resolve this problem without freezing my credit card. I will check this months bill for a recurring charges. Can you please help me?

    Business Response

    Date: 03/18/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the charges you have incurred. Im happy to inform you that a refund was processed today, March 18, 2025 for the amount requested of $39.00. Please allow *************************************************************** your account. I am including an image of your refund receipt as well.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.

    Head of Patient Experience

     

     

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2/4/25 a prescription for semiglutide. Spoke with nurse practitioner, she approved. I paid ****** $ for medication that was not sent. I have had multiple emails, and phone calls to request prescription. It was paid by the bank, per debit card. I have spoken multiple agents from ******, ****** and to *****. Finally cancelled prescription and requested a refund. Phoned again this evening and the prescription is still not cancelled or sent. They keep telling me they are sorry for the inconvenience. I just want my money back.

    Business Response

    Date: 03/20/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for your frustrating experience trying to obtain you medication. Im happy to inform you that a refund was processed today, March 20, 2025 for the amount of $179.00. Please allow *************************************************************** your account.

    Additionally, *** confirmed that you account has been cancelled.

    We appreciate your patience and understanding as we worked toward a resolution.

    Let me know if theres anything else I can support you with.

    Head of Patient Experience

     

    Customer Answer

    Date: 03/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never intended to enroll in continuing service; as I recall I had a one time question which I thought I was paying for. I called on 2/26 and was assured the charges would stop. Then on 3/8/25 they charged my account $39 again!

    Business Response

    Date: 03/13/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges you have experienced. Im happy to inform you that a refund was processed today, March 13, 2025, for the amount of $195.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.

    Best wishes,

    Head of Patient Experience


    Customer Answer

    Date: 03/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***********

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/7/2025 I signed up online for prescription services and then I found out the company has many complaints of people being overcharged, not receiving product, no customer service help so I asked to cancel ( I have not received anything from the company, I have not spoken to any ** or received a prescription) I immediately asked to cancel and for a refund. I have now been told by an automated email it will be looked into. THere is no reason this has not been canceled and refunded. I have not used any of their services. I will be reporting to the state as well.

    Business Response

    Date: 04/25/2025

    Good morning,

    Apologies for the delayed responseyour complaint was just recently transferred to our team for review.

    Upon checking your account, I can confirm that a refund for the escalated charge was processed on March 12, 2025.

    Please let me know if theres anything else I can support you withIm happy to help.

    Thank you for your continued patience and understanding.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $229 for simiglutide and never received it I made purchase on Feb 27 2025 .I would just like my money back .I haven't received anything just the proof of purchase on my credit card I have changed my mind

    Business Response

    Date: 03/10/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for you not receiving your order. Im happy to inform you that a refund has been processed today, 03/10/2025 for the amount of $229.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.

    Bests,

    Head of Patient Experience

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am repeatedly being charged every month for a subscription that I never signed up for nor received any products for. I dont even have an account with this company and Im still being charged. I have been charged every month for the last 5 months even after contacting the company to ask them to stop whatever subscription they signed me up for.

    Business Response

    Date: 03/10/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for this miscommunication regarding your charges. Im happy to inform you that a refund was processed today, March 10, 2025, for the amount of $208.65. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Future Health about a month or so ago. But as soon as I realized that the advertised cost from the website was not the real cost but only included the first consultation, and FH started billing me using my credit card, I called the three individuals I had spoken with from FH to sign up and asked them all to cancel my subscription. This morning (midnight) EST I received an alert from my credit card company about an attempted charge of $229.00. Fortunately, the ** company did not let the transaction go through, and I was able to lock the account and request a new card.Finally, if you want to cancel quickly, don't try email or even calling someone you spoke to earlier. Call the customer service number listed under the how to cancel links. **************. I did that today and it took less than 2 minutes to cancel, and the only question they asked was if there was a reason for cancelling. It was quick, but I will remain alert for a few weeks to make sure there are no more attempts made to charge my now locked card and hopefully receive the refund I have requested for earlier charges.

    Business Response

    Date: 03/10/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on the pricing for the program.

    Similarly to how you called the ************ number to cancel your account - can you please call that number back to submit your refund request. Cancelling your account and refunds are not processed by customer support, but by the billing team (which can be reached at the ************ number).

    Additionally, Ive submitted a refund and cancellation request on your behalf. It will be best if we both escalate the issue. Can you please clarify for me the charges/amount that you are requesting to be refunded for?

    We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.

    Head of Patient Experience


OpenLoop Health, Inc. is BBB Accredited.

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