Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** credit card is on auto pay. I recently looked at my account to see the balance remaining on my transfer ... and noticed the $41.63 on my activity and indicated it was reoccurring charge. I looked back to see when it started and discovered the first charge was October 29, 2024. OPNLP FUTUR D ... is the origin of the charges every month thereafter ... for a total of $208.15. I do not know what the charge is for ... nor am I receiving any product. There is no contact number. I want my credit card refunded the amount below ... and any future charges stopped. Please let me know if there is anything else you may need from me.

  Business Response

  Date: 03/10/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for any miscommunication regarding your charges. Im happy to inform you that a refund was processed today, 03/10/2025 for the amount of $249.78. Please allow *************************************************************** your account.
  

  Additionally, *** submitted a cancellation request on your behalf.
  

  We appreciate your patience and understanding as we work toward a resolution. Let me know if theres anything else I can assist you with.
  

  Thank you,

  Head of Patient Experience

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement on a weight loss product for a specific amount. After I paid them $279.99 ($179 was advertised the $299 refill monthly)for my virtual visit and med they then notified me the amount would be $399 per month going forward. That was never disclosed before I paid. I feel falsely lured into a scam of charges and I've been asking for a refund every since I received the UPDATED monthly amount. I explained I was not comfortable with the way it was presented and that I felt it was false advertisement and wanted a refund. They have written me back ONLY when I initiate an email asking again for a refund. Seriously shady business I believe.March 2nd was when I signed and I asked for a refund same day after I saw the increase in refill cost that was not advertised as that amount! I've written every day since asking about my refund and they say it's "being reviewed" but no resolution in a week..that's more than enough time for a refund to process or at the very least someone to tell me it's been submitted and I'll be receiving it soon! I have also included my last email from them as of today stating where that refund is 4 days later.

  Customer Answer

  Date: 03/27/2025

  They issued a full refund!

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22 2025 I was in process of purchasing diet plan online from company name ******FUTUR D22 317 6th. ***************** ***** is USA and had agreed to purchase their product and proceeded to give them my credit card information and thought the process was complete when they asked me to consent to a doctor interview and at that point I told them I wanted to cancel my order and was left with the impression my order was cancelled until I saw bill on my credit card for$423.72. Ive contacted them several times and keep getting runaround. I have never received any product from them for my $423.72 charge. Please help me cancel this purchase and help prevent others from going through this scam.Thank you for your assistance.***** A.*****

  Business Response

  Date: 03/10/2025

  Hello,

  Thank you for reaching out regarding your billing. I have reviewed your account and am happy to report that you were refunded back on 03/06/2025 - please allow your bank 5-10 days to reflect the reimbursement back into your account. I am also attaching a receipt for your visibility.
  

  Thank you for your patience as we found a resolution for you.

  Best wishes,

  Head of Patient Experience

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notice this morning March 5 2025 that there was a 2 debits from my checking account OPNLP FUTURE D2 DES ***** I do not know how they were able to draft money from my account I did not give anyone permission to draft my account. I noticed they have been drafting 2 drafts a month since November 2024. As of today they have taken $417.00 from my checking account and I want them to return my money. Please help me get my money returned.

  Business Response

  Date: 03/10/2025

  Hello, 

  Thank you for reaching out regarding your billing. I have reviewed your account and am happy to report that I have refunded you for your 6 charges of $41.73 - please allow your bank 5-10 days to reflect the reimbursement back into your account. 

  I have also escalated your account for cancellation.

  Thank you again for raising this to me and I wish you the best.

  Head of Patient Experience
  
  

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for FuturHealth online services that offers medical-grade help for weight loss. I never had a provider appointment or received any medication. The website ******************************* is not active and I have no way to contact to stop the monthly charges of $138.36 which have been charged to my credit card monthly since September 5, 2024.Sept 5, 2024 Oct 5, 2024 Nov 5, 2024 Dec 5, 2024 Jan 5, 2025 Feb 5, 2025

  Business Response

  Date: 03/04/2025

  Hello,

  Thank you for reaching out about your billing concern. Ive reviewed your account and processed six refunds of $138.36. Please allow 5-10 business days for the reimbursement to appear in your account, depending on your banks processing time.
  

  I sincerely apologize for any inconvenience this may have caused, and Im glad I could help find a resolution for you. If you have any further questions, please dont hesitate to reach out.
  

  Best,

  Head of Patient Experience

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 14, two charges of ****** then ****** made to my cc now closed. I decided against it within 24 hours. I was promised a refund, and it has never arrived.I decided against it very quickly. No contact from company since. They need to be stopped.

  Business Response

  Date: 03/04/2025

  Hello,

  Thank you for reaching out about your billing concern. Ive reviewed your account and processed two refunds - one for $129.00 and one for $229.00. Please allow 5-10 business days for the reimbursement to appear in your account, depending on your banks processing time.

  I sincerely apologize for any inconvenience this may have caused, and Im glad I could help find a resolution for you. If you have any further questions, please dont hesitate to reach out.
  

  Best,

  Head of Patient Experience

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have been told it will take 10 days, so I await its arrival.
  Sincerely,
  
  **** Melinda ******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for compounded ******* and there was no follow through from the company, no product, no doctor consultation and I dont know how to get this charge refunded and future withdrawals stopped. It was on instagram.

  Business Response

  Date: 03/04/2025

  Hello

  Thank you for reaching out about your billing concern. Ive reviewed your account and processed a refund of $643.76. Please allow 5-10 business days for the reimbursement to appear in your account, depending on your banks processing time.
  
  I sincerely apologize for any inconvenience this may have caused, and Im glad I could help find a resolution for you. If you have any further questions, please dont hesitate to reach out.
  
  Best,

  Head of Patient Experience

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing all charges, this company is a rip-off who is only selling $129/mn subscriptions which I informed them was a rip-off and I am not interested.

  Business Response

  Date: 03/03/2025

  Hello,

  Thank you for reaching out about your billing concern. Ive reviewed your account and processed a refund for the unused subscription fees. Please allow 5-10 business days for the refund to appear in your bank account, depending on your bank's processing time.
  
  Additionally, I have submitted a cancellation request for your account.
  
  I appreciate your patience and understanding, and Im glad we were able to resolve this for you. If you have any further questions, please dont hesitate to reach out.

  Bests,

  Head of Patient Experience

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting charged and I don't know what for. I never called them or gave them my credit card number, so I don't know if they picked it up on the DARK WEB or what. When I called the number on the BBB website (the only number I could find), they promptly hung up on me when I asked them about the unknown charges. I am guessing these guys are fraudsters. $129 bucks a charge. Their website is sparse and it's impossible to get a response from them. They make it look just legit enough, like they are some kind of telehealth or medical provider, but I assure you that they are just stealing money from my account. Totally sketchy and I had to cancel the credit card to ensure that they didn't keep charging because it was a recurring charge on my account.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for raising your billing concern to me. I am struggling with locating your account, can you please send a screenshot of the invoice that you are referring to. Additionally, can you please provide the last 4 numbers of the card that has been charged - this information will assist me with locating your account.

  I look forward to your reply.

  Head of Patient Experience

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being charged $129 each month showing as OPNLP* FUTUR D6 for products I have never received. I'm at fault for letting it go this long but I need it to stop. On 9/7/24 I authorized the initial charge for weight loss products. Then they said I need to schedule a phone appointment with their doctor before they can send my products. I stated I wasn't going to set an appointment and to make sure I don't get charged since I wouldn't be receiving anything. It's been ongoing $129 month since September for nothing. They don't care. Just to reiterate, yes I did initially provide the cc # for a 3 month subscription but never had even a single appointment and have never received any products and the charge is ongoing every month since September 2024. Thanks in advance for any advice or help you can provide.

  Business Response

  Date: 02/26/2025

  Hello,

  Thank you for bringing this billing concern to my attention. I sincerely apologize for the continued charges. After reviewing your account, I have processed full refunds for all charges. You should receive refund receipts via email for seven charges of $129.00 from September through February.

  Please allow 5-10 business days for your bank to process the reimbursement and reflect the funds in your account.

  I appreciate your patience, and I wish you all the best.
  
  Head of Patient Experience

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:

  You are amazing! After no progress with the merchant or my credit card company, BBB got this resolved with my refund in a few days. Thank you so much!
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 03/07/2025

  

  Hello - I'm so frustrated. Complaint #******** was recently closed when I received a refund of the monthly charges from the OpenLoop Health, Inc.. Now today, they charged my credit card once again for $129. They can't continue to do this. It's maddening and fraudulent since I've never received any product I was charged for every month since September 7th. Thanks in advance to your help!

  Business Response

  Date: 03/08/2025

  ********, 

  I am so sorry for this continued frustration. I have escalated your cancellation request again and refunded your charge. I will follow your account until I receive confirmation that it has been cancelled. 

  Thank you for raising this to me and I apologize again for the inconvenience this may have caused you.

  Head of Patient Experience

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I believed the company when they said it was handled in February so hopefully this is the last time I need to contact you. While I have received my owed refunds, I hate that a company has no checks & balances. How are they charging people (for 7 months) when I have NEVER received even 1 shipment. That's just crazy to me. 

  I do appreciate the quick response both times I had to contact the BBB. Thank you for that!

  
  Sincerely,
  
  ******** ******