Complaints
Customer Complaints Summary
- 176 total complaints in the last 3 years.
- 176 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged two months in a row (February and March 2025) for $39. I havent signed up with this company and dont know what it does. I want it to stop charging me and refund the $78. There is no paper trail or correspondence.********* *******Business Response
Date: 03/24/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges you have experienced with us. Im happy to inform you that a refund was processed today, March 24, 2025, for the amount of $78.00. Please allow *************************************************************** your account.
Additionally, Ive submitted a cancellation request on your behalf to prevent any further charges.
We appreciate your patience and understanding as we worked towards a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Customer Answer
Date: 03/27/2025
Complaint: 23093966
I am rejecting this response because:
I was charged $39 and $39 on March 26th.
Sincerely,
********* *******Business Response
Date: 03/28/2025
Can you clarify what you are rejecting? You have requested to have $78 dollars refunded back to you and that was processed on March 24, 2025.
I kindly recommend waiting 5-10 business days from the date your refund was processed for the funds to reflect in your account. At this time, there is nothing further we can do, as the refund has already been successfully processed.
Thank you for your patience.
Head of Patient Experience
Customer Answer
Date: 03/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to work with the company regarding a refund on a medication that was sent when it should not have been as it was canceled prior to shipment. I chose to cancel due to a change in cost, as well as anticipated procedures not taking places as stated would occur. I was supposed to meet with a ** via telehealth and that did not occur. The cancelation of $279 occurred prior to medication shipment, however they are refusing to refund me the $279. I have spent upwards of 4 hours on the phone with this company this week in an effort to get a refund.Business Response
Date: 03/24/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for any confusion with the pricing of the program. Im happy to inform you that a refund was processed on March 21, 2025, for the amount of $279.00. Please allow *************************************************************** your account.
Additionally, *** confirmed that your account is cancelled and you will not experience any future charges with us.
We appreciate your patience and understanding as we worked toward this resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Initial Complaint
Date:03/20/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My **** is on auto pay. This company has billed me $42.13 every month since December 2024. I never ordered anything from them and dont know who they are and I wish to get a REFUND! This issue just came to light when someone tried to use my credit card for other purchases. It has since been locked and a new one will be issued.Business Response
Date: 03/24/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for recurring charges that you experienced. Im happy to inform you that a refund was processed yesterday, March 23, 2025, for the amount of $126.39. Please allow *************************************************************** your account.
Additionally, I can confirm that your account has been cancelled and you will not experience any further charges.
We appreciate your patience and understanding as we work toward a resolution.
Please let me know if theres anything else I can assist you with.
Head of Patient Experience
Customer Answer
Date: 03/24/2025
Complaint: 23092048
I am rejecting this response because:The amount should be $168.52 ( $43.12 for Dec 2024, Jan 2025, Feb 2025, Mar 2025) and I need to receive it by check to my address. It CANNOT be returned to my credit card as this card has been locked and destroyed. My address is: ****************************************************
Sincerely,
******** ******Business Response
Date: 03/26/2025
I understand your frustration regarding the charges, and I want to clarify the billing details to help resolve your concern. The fees youre referring to are directly associated with Futur Health, as your payment was processed through their billing platformnot OpenLoop Health.
To clarify, Futur Health is the subscription service you have been incurring fees from, while OpenLoop Health facilitates provider scheduling and medication fulfillment. Because of this, your BBB complaint was submitted to the wrong company.
I have reviewed your charges and can confirm that the four $42.13 charges was processed by Futur Health. They handle all subscription payments and refundsOpenLoop Health does not have control over these transactions. To discuss a potential refund, please contact Futur Health directly at **************.
I sincerely apologize for the inconvenience and hope this provides clarity on the situation. Please let me know if I can assist you further.
Head of patient Experience
Customer Answer
Date: 03/27/2025
Complaint: 23092048
I am rejecting this response because: I talked with Futur Health and they said they already issued a refund of $126.39 back to my **** card even though I rejected it as it is not for the full amount. That card has been locked and destroyed!! So I have no idea where that refund will go.
Sincerely,
******** ******Customer Answer
Date: 03/27/2025
Complaint: 23092048
I am rejecting this response because: I talked with Futur Health and they said they already issued a refund of $126.39 back to my **** card even though I rejected it as it is not for the full amount. That card has been locked and destroyed!! So I have no idea where that refund will go.
Sincerely,
******** ******Business Response
Date: 03/28/2025
I kindly recommend waiting 5-10 business days from the date your refund was processed (March 26, 2025) for the funds to reflect in your account. At this time, there is nothing further we can do, as the refund has already been successfully processed.
Thank you for your patience.
Head of Patient Experience
Customer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The return of $126.39 is satisfactory. However, as of today, the $126.39 is not showing in my account. This is 11 days since they said they sent it. I contacted my financial institution and they concurred that no refund has been received?
Sincerely,
******** ******Initial Complaint
Date:03/20/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge or ever heard who this company is. I just noticed charges to my bank account in the total amount of $792.00. I have never spoken, or signed anything related to this company. I'm located in ** and this company address is in **. I would like a refund for those charges and to get this issue resolvedBusiness Response
Date: 03/24/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring subscription fees you have incurred. Our program includes a month - to - month subscription fee that needs to be cancelled to prevent future charges. Ive submitted a cancellation request on your behalf, but please allow me to clarify your charges:
1. November 19, 2024 - You were charges $198.00 for your two month subscription. You had provider meetings on November 21, 2024 and December 2, 2024.
2. November 20, 2024 - You were charges $229.00 for your order of *********** that was delivered on November 22, 2024.
3. January 20, 2025 - You were charges $198.00 for your two month subscription (This will be refunded).
4. March 19, 2025 - You were charges $198.00 for your two month subscription (This will be refunded).
Im happy to inform you that a refund was processed today, March 24, 2025, for the amount of $396.00. Please allow *************************************************************** your account.
However, due to you using our provider services for your first charge, and receiving an order for your second charge, we will not be refunding the other $427.00.
I appreciate your patience and understanding as we worked towards this resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Initial Complaint
Date:03/19/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ***** credit card is being charged without an invoice or approval. I recently looked at my account and noticed the $41.63 on my activity and indicated it was reoccurring charge. I looked back to see when it started and discovered the first charge was December 29, 2024. OPNLP FUTUR D description of the charges and there has been a total of $124.89 charged. I have never received an invoice, nor did I know what the charge is for. I have not received any product. In investigating online, I got a website and number to call for billing issues - ************ - I spoke I spoke with ***** on 3/19/2025 at 12:20 eastern. I requested that any subscription be cancelled, all future charges stopped, and I requested a full refund on my credit card. ***** stated that the subscription would be cancelled but that he could only refund the latest charge of $41.63. I am contacting the BBB to ensure that no future charges are assessed and to request a full refund. Please let me know if there is anything else you may need from me.Business Response
Date: 03/21/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges you incurred. Im happy to inform you that a refund was processed today, March 21, 2025, for the amount of $124.89. Please allow *************************************************************** your account.
Additionally, *** submitted a cancellation request on your behalf.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Customer Answer
Date: 03/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:03/19/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This charge was posted to my account on March 4 of this year for $229. I do not know what this charge is for. I didnot sign up for this. I have not received any benefit from this and I believe that this is a fraudulent charge. The charge is OPNLP from ********** Iowa again $229.Business Response
Date: 03/21/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the confusion with your charges. Im happy to inform you that a refund was processed yesterday, March for the amount of $229.00. Please allow *************************************************************** your account.
Additionally, I can confirm that your account has been cancelled.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Initial Complaint
Date:03/19/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a charge of $321.51, dated 3/6, on my credit card. I have never heard of this company nor have I given any credit card information. I have contacted my credit card company and they stated they will investigate this claim. I have also tried calling this company and just keep getting "website access issues" and continuously going thru "press 1, press 2" blah=blah. I would like a credit back on my charge cardBusiness Response
Date: 03/21/2025
Hello,
Thank you for reaching out with your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charge. Please note that Futur Health operates as a subscription service, which means the account remains active unless we receive a cancellation request.
You mentioned that you called our support lineif you had continued to option 4, you would have reached our billing department, where a representative could have assisted you with your billing issue and processed your refund over the phone. Let me know how I can further assist you!
Im happy to inform you that a refund was processed yesterday, March 20, 2025, for the amount of $321.51. Please allow *************************************************************** your account.
Additionally, *** submitted a cancellation request on your behalf.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please see my attachment.
Sincerely,
***** ******Initial Complaint
Date:03/19/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting a repeated charge on my debit card from OPNLP of $229. Today 3/19/2025 was the 2nd time. I have never received anything from them. Ive tried to find a number to reach out to them to file a dispute with them but have had no luck!Business Response
Date: 03/21/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on your charges. Im happy to inform you that a refund was processed yesterday, March 20, 2025 for the amount of $229.00. Please allow *************************************************************** your account.
Additionally, *** submitted a cancellation request on your behalf.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Initial Complaint
Date:03/18/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have told this company several times that I did not want to continue with program/medication!They just charged my account another $229 on 3/15!Business Response
Date: 03/20/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for recurring charge you experienced. Im happy to inform you that a refund was processed on March 17, 2025 for the amount of $229.00. Please allow *************************************************************** your account.
Additionally, I can confirm that your subscription has been cancelled.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
Initial Complaint
Date:03/18/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From November 2024 through March 2025 I have been charged $129/ month on my credit card ending in 3073 by Openloop health . I do no know who this telehealth company is and I never gave permission for these charges.11/14/24 $129 12/13/24 $129 1/13/25 $129 2/4/25 $129 3/14/25 $129 I have sent an email through (contact us) multiple times. This is really affecting me financially. Please help.Thank you,********* ****Business Response
Date: 03/20/2025
Hello,
Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges. I do want to clarify that I see two emails from you, in addition to two responses from us:
1. 02/17 @1:43pm. We responded to this email on 02/17 @1:54pm asking you "could you kindly provide proof of billing or any details regarding the charge for the appointment on 2/13 at 11am for $129? This will help us investigate the matter more effectively and ensure we can address your inquiry as quickly as possible."
2. 03/17 @3:49pm. We responded back to you on 03/17 @3:53pm, again, asking you "could you kindly provide proof of billing or any details regarding the charge for the appointment on 2/13 at 11am for $129? This will help us investigate the matter more effectively and ensure we can address your inquiry as quickly as possible."
For clarity, you never did respond to these emails to provide the agents with the necessary information to refund your charges.
With that being said, I am happy to inform you that a refund was processed today, March 20, 2025, for the amount of $645.00. Please allow *************************************************************** your account.
Additionally, *** submitted a cancellation request on your behalf.
We appreciate your patience and understanding as we work toward a resolution.
Let me know if theres anything else I can assist you with.
Head of Patient Experience
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