Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure where this started. I have been charged $139.33 each month from August 2024 to the present.i have no idea who OPN FUTUR D21 OPENLOOPHEALT IA is. Have never received anything from them and I have no number to contact them. This charge has hit my **************** account and I've just recently requested paper copies of my statements. Please advise.

  Business Response

  Date: 02/26/2025

  Hello,

  Thank you for bringing this billing issue to my attention. I sincerely apologize for the continued chargesour records show that we had not received an official cancellation request from you.

  I have now processed refunds for your six charges of $139.33 from August through January. Additionally, I am escalating your cancellation request to ensure your account is fully closed. Please allow 5-10 business days for your bank to process and reflect the reimbursement.

  I appreciate your patience, and I wish you all the best moving forward.

  Head of Patient Experience
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst deceptive tactic on the internet. Wish they had a negative rating option. This company offers semi glutamate as part of a plan they get you to choose a six month option for $500 then turn around and say you need to buy a discounted medication for $229 for four injections after they charge you which it would appear for $500 would include. Then after they charge you they refuse to refund you for services neither given.. worse deceptive marketing tactic in which i disputed the charge with **** they refuse to refund. CROOKS!!!!!!Charge was 2/12 for $495 I refused any services as i thought medication was included in plan as described above.They refused to refund me as saying i received a discounted price i notified them the same Day and AMEX to dispute charge for deceptive practices and to this day received no product nor service.

  Business Response

  Date: 02/26/2025

  Hello,

  Thank you for raising your billing concern to me. I apologize for your experience and have reviewed your account and have processed you a refund for the total amount of $396.00 - which is a refund for 4 months of unused subscription. Please allow your bank 5-10 days to reflect this reimbursement back into your account.

  Apologies again for your experience, but I am glad we were able to come to a resolution here.

  Best Wishes,

  Head of Patient Experience

  Customer Answer

  Date: 03/25/2025

  There was no protect or service received and should have received a FULL refund. Tell them what service was offered. These guys are crooks and malipulate and hide behind their deceptive website and name. The only way i encountered the name was upon receiving my **** statement.

   

  Look at the website they hide behind and the tricky links they promote. The ****** reviews are just 1.7 stars. Pathetic!!!!!

   

  Your email went to spam in which i just found this.. they shorted my refund unjustly $100 and need to be investigated and closed down.

   

  Thanks for your reply and look for positive interaction and investigation in the very near future. This transaction resulted in my extreme dissatisfaction with the **** investigation and change which i CLOSED my account after 20 plus years member in frustration. I reported this dispute with them within 5 seconds of clicking on the order.

   

  Regards

   

  ***** *******

  Business Response

  Date: 03/26/2025

  I understand your frustration regarding the charges, and I want to clarify the billing details to help resolve your concern. The fees youre referring to are directly associated with Futur Health, as your payment was processed through their billing platformnot OpenLoop Health.

  To clarify, Futur Health is the subscription service you signed up with for five months, while OpenLoop Health facilitates provider scheduling and medication fulfillment. Because of this, your BBB complaint was submitted to the wrong company.

  I have reviewed your charges and can confirm that the $495.00 charge was processed by Futur Health. They handle all subscription payments and refundsOpenLoop Health does not have control over these transactions. To discuss a potential refund, please contact Futur Health directly at **************.

  Additionally, I see that a dispute has already been initiated on this charge. Please note that Futur Health will not be able to process any action on the payment while the dispute is under review. The dispute is expected to be resolved by March 28, 2025I recommend reaching out to Futur Health on or after that date to formally request any remaining refund.

  I sincerely apologize for the inconvenience and hope this provides clarity on the situation. Please let me know if I can assist you further.

  Head of Patient Experience

   

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 22986835
  
  I am rejecting this response because: ******************** they only refunded a partial amount of $396 which is short $99. Again the charge shows from open loop not who theyre claiming per the statement and my **************** account. There were zero products or services rendered to myself, and I reported this to **************** within five seconds of hitting submit on their website once they redirect me to a separate website wanting an additional $500 for the product. I was instructed by **************** that I had to wait until the transaction posted before I could file a dispute, which I did immediately after seeing it posted my account and then an investigation was done, and only a partial refund was obtained. I am short $99 and thats what triggers this reply. 
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 03/27/2025

  Complaint: 22986835
  
  I am rejecting this response because: ******************** they only refunded a partial amount of $396 which is short $99. Again the charge shows from open loop not who theyre claiming per the statement and my **************** account. There were zero products or services rendered to myself, and I reported this to **************** within five seconds of hitting submit on their website once they redirect me to a separate website wanting an additional $500 for the product. I was instructed by **************** that I had to wait until the transaction posted before I could file a dispute, which I did immediately after seeing it posted my account and then an investigation was done, and only a partial refund was obtained. I am short $99 and thats what triggers this reply. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/31/2025

  Hello,

  Apologies for the typo in my previous reply. The dispute is currently showing that we should not expect a response before May 28, 2025. Since your charge is being disputed with your bank, we are unable to take any action until the dispute reaches a resolution.
  
  At this point, there are two options:
  
  1. You may contact your bank to request a cancellation of the dispute.
  
  2. We wait for the dispute to be settled, after which we can review your remaining balance for a potential refundsomething I will process immediately when I have the ability.
  
  I understand that this situation may be frustrating, and I truly appreciate your patience. However, once a dispute is in progress, we must allow the process to run its course before taking any further action.
  
  Thank you for your understanding, and please let me know if you have any questions.
  
  Best regards,
  
  Head of Patient Experience

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 22986835
  
  I am rejecting this response because: the bank has completed their investigation and has taken the decision NOT to refund me the whole amount and still $99 short of the total change.

   

  i have closed my AMEX account as a result after being a 20 plus year account holder as they failed to protect my interest and believed the lies these crooks have conveyed. Sad and pitiful. Again look at the ****** reviews and if there was a negative rating option it would be lower than the current 1.7 stars.

   

  
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 03/31/2025

  Complaint: 22986835
  
  I am rejecting this response because: the bank has completed their investigation and has taken the decision NOT to refund me the whole amount and still $99 short of the total change.
  
   
  
  i have closed my AMEX account as a result after being a 20 plus year account holder as they failed to protect my interest and believed the lies these crooks have conveyed. Sad and pitiful. Again look at the ****** reviews and if there was a negative rating option it would be lower than the current 1.7 stars.
  
   
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/02/2025

  Hello,

  I completely understand your frustration, and I appreciate your patience.

   According to our billing platform, a dispute was initiated on March 13, 2025, at 12:53 AM. Below is a direct excerpt from your accounts remaining balance:

   "Dispute evidence is being reviewed by the cardholders bank. We expect a response by May 28, 2025, with their decision."

   This information was last updated today.

   Unfortunately, while the dispute is active, we are unable to take any further action on your charge. Once the dispute is resolved, we can proceed accordingly.

   I appreciate your understanding, and please let me know if you have any other questions.

  Best,

  Head of Patient Experience

   

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam, and I am disgusted. My credit card is being charged hundred and twenty nine dollars without my permission, and with no product in return. They are criminal fraudsters. And once they have your credit card information, they will continually charge your card without your permission and while not providing a single service in return. Do not give this company any of your information. I want a refund and my card taken off!

  Business Response

  Date: 02/26/2025

  Hello,

  Thank you for reaching out regarding your billing concern. Ive reviewed your account and confirmed that no medication was shipped to you. As a result, I have processed a refund for the $129.00 charge from February 16, 2025. Youll find the refund receipt attached, and please allow 5-10 business days for your bank to reflect the reimbursement.

  Additionally, Ive escalated your cancellation request and ensured that your payment information is removed to prevent any future charges. Let me know if you have any other questionsIm happy to help.

  Thank you,

  Head of Patient Experience

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up up for MEDVis *********** subscription on January 15th at a rate of $169 per month. However, they sent me the wrong amount (instructions and labeling were unclear) and never responded to my inquiries.On February 12th, they attempted to charge my card $299, which I never agreed to. My bank rejected the charge since it was suspicious, and I immediately moved my funds to prevent unauthorized withdrawals. I contacted MEDVi to cancel my membership immediately, as there was no documentation supporting this price increase. They confirmed cancellation.Despite this, they continued to attempt charges on 2/13, twice on 2/14, 2/16, 2/17, and again on 2/20, even after I canceled my card. Each time, I informed MEDVi, and they assured me the issue was escalated and would be resolved yet they kept trying to bill me.On 2/20, despite my canceled card, the charge went through. When I reached out again, MEDVi sent yet another generic response claiming they would fix it, just as they had before.This is clear fraudulent billing and deceptive business practices. Numerous reports online show this is an ongoing issue with MEDVi. I do not trust them to fix it, and I am seeking an immediate refund and permanent cancellation of any future charges.

  Business Response

  Date: 04/25/2025

  Good morning,
  
  Apologies for the delayed responseyour complaint was just recently transferred to our team for review.
  
  Upon checking your account, I can confirm that a refund for the escalated charge was processed on March 1, 2025.
  
  Please let me know if theres anything else I can support you withIm happy to help.
  
  Thank you for your continued patience and understanding.
  
  Warm regards,
  Head of Patient Experience
  

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23 2025 @ 12:02am. I had three separate attempts to collect money from my debit card online. My banks fraud department caught it after the third attempt. I was charged $549.00 for a medical account that is not mine. I am currently working with the fraud department at my bank to locate the individual. I expect furl reimbursement from Open Loop health for the $594.00.

  Business Response

  Date: 02/25/2025

  Hello,

  Thank you for reaching out regarding your billing concern. Upon reviewing your account, I see that you were on a 6-month subscription with Futur Health, which auto-renewed on February 22nd, 2025, as we did not receive an official cancellation request prior to that date.

  However, if you do not wish to continue with the program, I will proceed with this as your official cancellation and refund request. I have processed your refund for the February 22nd charge, and you should receive an email confirmation shortly. Please allow *************************************************************** your account. Additionally, your cancellation request has been submitted, and your account will be fully closed by the end of the day.

  I appreciate you bringing this to my attention, and Im glad we were able to resolve it for you. If you have any further questions, please dont hesitate to reach out.

  Thank you,

  Head of Patient Experience

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not recall making an agreement with this company. I did not realize it until the ***** start to come from my checking acct. the first payment was 1/23/2025 and now the second 2/23/2025. I went to the bank and questioned the transaction shortly after the 1/23. The bank suggested I call the company. I called and thought they had canceled it until the second payment came out today. I dont even know what I signed up for or if I did. Please help. I cannot afford the amount of money coming from my acct.

  Business Response

  Date: 02/26/2025

  Hello,

  Thank you for raising your billing concern to us. I have forwarded your complaint here to Futur Health's billing team to ensure you are cancelled going forward.

  Moreover, I have just processed refunds for your 3 charges of $42.82 that occurred on December 22, 2024, January 22, 2025 and February 22, 2025. 

  Please let me know if you need assistance with anything else.

  Best wishes,

  Head of Patient Experience

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking into weight loss programs online and advertised I would not be charged until after my appointment I have two charges not authorized and haven't even went or been to the appointment two different companies names and not the amounts advertised OPNLP Health US ****** could not even create an account with this place to see what's going on? would like a refund

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for reaching out regarding your billing concern, and I appreciate your patience while I reviewed your request. I attempted to locate your account using the email you provided, but I was unable to find it. Could you have possibly registered with a different email address?

  To assist further, could you please send me any available screenshots of a confirmation email, advertisement, or any other proof of your order? Additionally, if you could provide an image of your bank statement showing the last 4 numbers of your card, and the date it was posted, that would be very helpful in resolving this matter efficiently.

  I appreciate your cooperation and look forward to your response so we can work toward a resolution.

  Bests

  Head of Patient Experience

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 12/24/2024 I was billed for ****** and ******.On the date of 1/21/2025 I was billed another ****** and I don't know what you're billing for, and I want to be refunded and taken off this payment plan. I did not sign up for anything with you people and these are unauthorized charges. Thank you.

  Business Response

  Date: 02/21/2025

  Hello,

  Thank you for raising your billing concern to me. I have reviewed your charges and have processed two refunds for you. Please allow me to outline your 3 charges:

  1. December 24, 2024 - $297.00 will not be refunded back to you due to you having a successful provider meeting. 

  2. December 24, 2024 - $229.00 has been refunded back to your account today, February 21, 2025.

  3. January 21, 2025 - $229.00 has been refunded back to your account today, February 21, 2025.

  Please allow these refunds 5-10 days to reflect back into your bank account.

  Thank you again for raising your billing concern and I am happy that we were able to come to a mutual resolution.

  I wish you all the best.

  Head of Patient Experience

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for weight lose program through FuturHealth app. Used credit card through secure check out. Paid in full which I authorized it. Found out they billed me ****** for a second transaction which I never authorized through open loop out of Des Moines Ia. Tried contacting FuturHealth through there live chat and just got the run around.. Called credit card company and made a dispute case.

  Business Response

  Date: 02/21/2025

  Hello,

  Thank you for raising your billing concern to me. I have reviewed your charges and can see that you have been refunded the $399.00 amount on February 20th, 2025.

  Please see the attached refund receipt for your reference.

  Thank you,

  Head of Patient Experience

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for Furture health. A weight loss medicine company. I called last week and canceled. I ask them I would not be charged correct? I was told no! Now they charged my bank.

  Business Response

  Date: 02/18/2025

  Hello,

  Thank you for raising your billing concern to me and I apologize that you were still charged after you submitted your cancellation request.

  I have reviewed your account and processed a refund to be returned back to your account - please allow your bank 5-10 days to process this reimbursement before it reflects back into your account. I am attaching an image of your refund receipt as well.

  Lastly, I have confirmed that you account has been cancelled and you will not incur any future charges.

  Thank you again for reaching out and please let me know if i can support you with anything else.

  Best wishes,

  Head of Patient Experience