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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 176 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection letter from a law office out of the blue asking for pass due payment of $159.32 for OpenLoop Health. I dont remember ever using OpenLoop Health. I went to the *************************** website that was listed on the letter and they wanted a lot if info and wanted me to admit a bunch of things. It seemed sketchy so i Googled OpenLoop Health and the 1st thing that came up were a bunch of complaints to BBB regarding fraudelent charges and scams so i am filing a complaint. I dont want them to mess up my credit report for non payment of a fake charge. I dont have an account number but included the ref # from the collections letter

    Business Response

    Date: 05/12/2025

    Hello *****,

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your inquiry regarding services provided through ********
    Upon review of your account, we see that you registered for ******* services on January 30, 2023. Please note that OpenLoop processes claims on behalf of *******, as we were engaged to handle their billing operations during that time.

    Our records indicate the following activity during your time with NextMed:
    Lab results were submitted on July 29, 2023.
    You completed video consultations with providers on August 1, 2023, and September 6, 2023.
    A prior authorization for medication, requested by you, was completed by a provider on August 30, 2023. Unfortunately, this request was denied by your insurance provider.

    The charge of $159.32 corresponds to the video consultation you completed with a provider.

    We sincerely apologize for any confusion or inconvenience this situation may have caused. If you have any further questions or need additional assistance, we are here to help. Please feel free to follow up so we can ensure your concerns are fully addressed.

    Sincerely,
    Head of Patient Experience 

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An OPNLP debit of $229 was charged from my ***************** Checking account on May 7, 2025 by OPEN LOOP HEALTH. I dont have any affiliation with them nor did approve the ************** seeking immediate reversal and total reimbursement of the money debited from my account, this is fraudulent activity from OPEN LOOP HEALTH and alongside the reimbursement, I also demand an apology from OPEN LOOP HEALTH.

    Business Response

    Date: 05/12/2025

    Hi *******,

    I hope this message finds you well. After reviewing your account, I see that you initially enrolled in a monthly subscription on April 22, 2025, with a recurring charge of $229.00. While it appears the service was no longer being used, we did not receive a formal cancellation request. Please note that all cancellations must be made by contacting the ********************************************** at **************, which also manages refund processing.

    A full refund of $229.00 has now been issued. Please allow ********************************************** your bank account, depending on your financial institution.
    Your subscription has been canceled, and no further charges will be made. I sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding as we worked to resolve it.

    If you have any additional questions or need further assistance, please dont hesitate to reach out.

    Warm regards,
    Head of Patient Experience


  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed $299.00 for the last two months and I have not received any medication or even talked to a healthcare provider. They seem to have no legitimate way to contact them and request cancelation of service. I don't feel I should be obligated to pay a monthly fee if they can't provide medication.

    Business Response

    Date: 05/07/2025

    Hello *****,

    I hope this message finds you well.

    After reviewing your account, I noted that you initially enrolled in a monthly subscription on March 15, 2025, for $229.00. While it appears the service was not actively used, a formal cancellation request was not submitted, which is why the subscription continued to renew and bill through April 2025.

    Please note that cancellation requests and refund inquiries must be made directly through the ********************************************** at ************ to ensure proper processing.

     I have issued a refund of $458.00, covering the charges from March and April 2025. Below is a summary of the refunded transactions:

    March 15, 2025 $229.00 (Refunded 5/7/2025)
    April 12, 2025 $229.00 (Refunded 5/7/2025)
    Total Refunded: $458.00

    Your subscription has now been fully canceled, and no further charges will be applied to your account. Please allow ****************************************************** your account, depending on your financial institution.
    I sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the matter. Should you have any additional questions or require further assistance, please dont hesitate to reach out.

    Warm regards,
    Head of Patient Experience 

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November 2024, I communicated with the company regarding my cancellation and subsequent refund. That went fine. However, they just charged me again. After they confirmed that my account had been cancelled.

    Business Response

    Date: 05/07/2025

    Hello ***,

    Thank you for bringing your concerns to our attention, and please accept our sincere apologies for any inconvenience this situation may have caused.

    I want to confirm that a full refund of $631.13 has been processed to your card ending in 4943. Additionally, I have verified with our billing team that your account has been fully cancelled to ensure no further charges will occur.

    You should not receive any additional charges moving forward. However, if you have any further questions or concerns, please dont hesitate to reach out. Were here to help and committed to ensuring a satisfactory resolution.

    Thank you again for your patience.

    Best regards,
    Head of Patient Experience 

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:05/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just noticed transactions of $135.08 from Nov 4 2024 all the way to April 4 ************************************************************* 3014 and active checking account number ending in 6423. I do not know why or where these transactions stem from as I have not purchased any thing from you. I am respectfully requesting a refund

    Business Response

    Date: 05/06/2025

    Hi *******,

    I hope this message finds you well. After reviewing your account, I see that you initially enrolled in a monthly subscription on November 3, 2024, with a recurring charge of $135.08. While it appears the service was no longer being used, we did not receive a formal cancellation request. Please note that all cancellations must be made by contacting the *********************************************** which also manages refund processing.

    Upon further review, I found the following successful payments on your account:
    November 3, 2024 $135.08
    December 3, 2024 $135.08
    January 3, 2025 $135.08
    February 3, 2025 $135.08
    March 3, 2025 $135.08
    April 3, 2025 $135.08
    May 3, 2025 (duplicate charge) $135.08
    Total: $945.56

    A full refund of $945.56 has now been issued. Please allow ********************************************** your bank account, depending on your financial institution.
    Your subscription has been canceled, and no further charges will be made. I sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding as we worked to resolve it.
    If you have any additional questions or need further assistance, please dont hesitate to reach out.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged every month. ***** credits my account and then I get charged again. I can find NO INFORMATION in order to contact this company.

    Business Response

    Date: 05/06/2025

    Hi *****,

    I hope this message finds you well. I wanted to follow up regarding your subscription concerns.
    Upon reviewing your account, I see that a subscription was initiated on February 25, 2025. A charge of $42.22 was made in February and later disputed, and another charge of $42.22 was processed in March, which was successfully refunded on April 25, 2025.

    Please note that cancellations must be made directly through the *********************************************** I apologize for any inconvenience this may have caused and appreciate your understanding.

    Rest assured, your subscription has now been canceled, and you will not receive any further charges moving forward. If you have any additional questions or need further assistance, please dont hesitate to reach out.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge showed up if $129. and I did not order anything from this company!

    Business Response

    Date: 05/06/2025

    Hi *******,

    I hope this message finds you well. Ive reviewed your account and wanted to follow up regarding your subscription and recent charges.It appears that a subscription was initiated on January 4, 2025, with an initial charge of $129.00. Since there was no request submitted to the ****************** to cancel, the subscription remained active, resulting in additional monthly charges of $129.00 in February, March, April, and Maytotaling $516.00.

    I sincerely apologize for any inconvenience or confusion this may have caused. Weve processed a full refund of $516.00 to your account. Please allow 510 business days for the refund to reflect, depending on your financial institution.

    If you have questions about the refund, we recommend contacting your bank directly. For anything else, please dont hesitate to reach outwere here to help.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:05/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One April 29th 2025 I was charged $179 for medications Ive never received and made multiple attempts to cancel, however I have had no communications aside from rebo emails. This is a fraudulent scam company.

    Business Response

    Date: 05/05/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for your experience. Im happy to inform you that a refund was processed May 2, 2025, for the amount of $179.00. Please allow *************************************************************** your account.

    Additionally, I can confirm for you that your account is fully cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company got 41 dollars without my permission. All I know about them is what I saw when I looked them up. Phone number is ************ la,***** card was charged by this name. Opnlp*Futur D1 thieves. The BBB needs to do something about it.

    Business Response

    Date: 05/05/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the miscommunication on your subscription charges. Please note that for subscription-related fees, it is necessary to contact Futur Healths billing team directly at ************ to request cancellations or refunds.

    However, upon review of your account happy to inform you that a refund was processed on May 1, 2025, for the amount of $83.46. Please allow *************************************************************** your account.

    Additionally, I can confirm that your account is fully cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently noticed a charge of ****** from open loop on my bank statement .Called my bank and this company has been taking money from me since at least October without any services provided.i had to cancel my card because of them

    Business Response

    Date: 05/02/2025

    Hi ******,

    I hope this message finds you well.
    After reviewing your account, I noticed that you initially enrolled in a monthly subscription on August 30, 2024, for $141.26. Although it appears you did not continue using the service, a formal cancellation request was not received from you, which is why the subscription continued to renew and charge monthly through April 2025. Please note you would have needed to call the ********************************************** to cancel your subscription and request any refunds due to you.

    You were previously refunded $423.78 for the months of January through March 2025. Ive now issued an additional refund of $706.30, covering the charges from August, October, November, and December 2024, as well as April 2025. Please see the list of charges below, which have now all been refunded:

    August 30, 2024 (Initial Subscription Enrollment) $141.26 (Refunded 5/2/25)
    October 30, 2024: $141.26 (Refunded 5/2/25)
    November 30, 2024: $141.26 (Refunded 5/2/25)
    December 30, 2024: $141.26 (Refunded 5/2/25)
    January 30, 2025: $141.26 (Refunded 5/1/25)
    February 28, 2025: $141.26 (Refunded 5/1/25)
    March 28, 2025: $141.26 (Refunded 5/1/25)
    April 28, 2025: $141.26 (Refunded 5/2/25)

    Totaling $1,130.08

    Your subscription has been fully canceled, and you will not receive any further charges. Please allow ******************************************************* your bank account, depending on your financial institution.

    I truly apologize for any inconvenience this may have caused, and appreciate your patience as we worked to resolve this. If you have any further questions or need assistance, please dont hesitate to reach out.

    Warm regards,
    Head of Patient Experience

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

OpenLoop Health, Inc. is BBB Accredited.

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