Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business appears to have sent fake invoices to collections. I canceled subscription in September 2023 despite waiting months to receive medication that never came. It appears they sent me to collections over a charge in November 2023, well after cancelation. I have emails from customer support telling me they have refunded the charges. This company had some internal fake balance with my name on it and now it's collections. I know prominent bad debt lawyers and will fight this, but I'll try BBB first. This company has many complaints on ****** reviews of malicious behavior and I think the ** needs to step in.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for bringing this to our attention. Ive escalated your concern to our billing team, and they are actively reviewing the charges. Well be sure to update you on the next steps as soon as we receive their guidance.

  To ensure we can respond with a full update, please reject our current response. This will allow us to follow up accordingly once we have more information to share.
  We appreciate your patience and understanding as we work to resolve this matter.

  More updates to follow,

  Head of Patient Experience

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told this company that I was not interested in the service way too many bad reviews about fraudulent practices and there was also FALSE advertising that the medicine was included in the price to only discover after they took my payment info that it was not. And I have now had to replace my debit card twice in less than a month due to FRAUDULENT CHARGES. I would like them to remove any and all information they have about me ASAP. If they continue to charge me for a service or medicine I never used or received I will pursue them in court..

  Business Response

  Date: 05/02/2025

  Hi *******,

  After reviewing your account, I noticed that you initially enrolled in a monthly subscription on April 18, 2025 for $140.28. Although it appears you did not continue using the service, a formal cancellation request was not received from you to cancel the subscription. Please note you would have needed to call the ********************************************** to cancel your subscription and request any refunds due to you.

  Upon further review, we only show the one successful payment of $140.28 paid on April 18, 2025. I have issued a refund to you in the amount of $140.28. If you are still seeing any additional charges on your end, please feel free to forward a screenshot of the transactions so we can further investigate and ensure the issue is fully resolved.

  Your subscription has been fully canceled, and you will not receive any further charges. Please allow ******************************************************* your bank account, depending on your financial institution.

  I truly apologize for any inconvenience this may have caused, and appreciate your patience as we worked to resolve this. If you have any further questions or need assistance, please dont hesitate to reach out.

  Warm regards,

  Head of Patient Experience

  
  

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23271350
  
  I am rejecting this response because:

  I told you representative that I was not interested I didnt enroll in anything. Please see attached. 

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/05/2025

  Hi *******,

  Thank you for reaching out, and I truly apologize for any confusion or frustration this situation may have caused.
  After carefully reviewing your account, I see that you initially enrolled in a monthly subscription on April 18, 2025, with a payment of $140.28. While it appears the service was not used further, we did not receive a formal cancellation request, which is required to stop future billing. Please note that cancellations and refund requests must be made directly through the FuturHealth Billing Department.

  That said, after a thorough review, we show only one successful payment of $140.28. *** already issued a full refund for that amount as a courtesy. You should see the refund reflected in your bank account within 510 business days, depending on your financial institution.

  Thank you for providing the screenshotshowever, they appear to show declined transactions. If you show any successful charges of $229.00 that dont match our records, please feel free to send a screenshot of those specific transactions, and Ill be happy to investigate further to ensure everything is fully resolved.

  As I previously stated, your subscription has now been canceled in full, and no further charges will occur. I sincerely appreciate your patience and understanding as we worked through this, and Im here if you have any other questions or need further assistance.

  Warm regards,

  Head of Patient Experience

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charg d monthly for unknown services. I dont know how hat this company sells and have not received any product from them. I cannot make contact via phone. They do not respond

  Business Response

  Date: 05/01/2025

  Hello ********,
  

  I hope this message finds you well.

  I apologize for any inconvenience this may have caused. Upon reviewing your account, I found that charges of $42.22 were applied monthly from October 2024 through April 2025, totaling seven months of billing.
  

  It appears that multiple accounts were active under your name, which resulted in the duplicate charges. Ive since canceled all active accounts and issued a refund in the amount of $295.54. Please note that it may take 57 business days for the refunded funds to appear in your account, depending on your financial institution.
  If you are still seeing any additional charges on your end, please feel free to forward a screenshot of the transactions so we can further investigate and ensure the issue is fully resolved.
  

  Thank you for your patience, and please dont hesitate to reach out if you have any further questions or concerns.
  

  Best regards,
  Head of Patient Experience 

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow, a company called Open Loop Health has been charging my credit card since December. 12/2, x2, 12/23, x2, 12/30, x2, and 1/5. Charges were either $229.00 or $519.75. I did not authorize any of these charges and the strange part is the charges are listed as *** Transfer Fraud and then on the same day I am refunded the charge amount, listed as OPNLP* DEC-***** DES MOINES IA CREDIT. My credit card company cant seem to get this awful cycle of charges and credits to end! Please help.

  Business Response

  Date: 04/30/2025

  Hello,
  
  Thank you for reaching out regarding your billing concerns. Im happy to provide clarity on the charges and corresponding refunds:
  
  1. $519.75 on December 1, 2024, at 6:29 PM Refunded on December 30, 2024, at 8:53 AM
  
  2. $229.00 on December 1, 2024, at 6:50 PM Refunded on December 30, 2024, at 8:50 AM
  
  3. $229.00 on December 23, 2024, at 9:54 AM Refunded on January 5, 2025, at 7:16 AM
  
  For your convenience, Ive also attached images of the refund receipts.
  
  I sincerely apologize for any inconvenience these charges may have caused. Please note that these funds have already been returned, and are no longer held in our billing system. Ive also confirmed that your account has been fully cancelled, and you will not be billed again moving forward.
  
  If you have any concerns regarding the appearance of these refunds on your bank statement, we recommend reaching out to your bank directly to resolve any discrepancies.
  
  Thank you for your understanding.
  
  Warm regards,
  Head of Patient Experience
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open loop has been *********** account despite never signing up for services. I have repeatedly attempted to contact support to resolve this issue, all of which have been ignored. I have been having to file monthly disputes against Openloop, but they refuse to stop charging my account.

  Business Response

  Date: 04/29/2025

  Hello,
  
  Thank you for bringing your billing concern to our attention. Your feedback is truly appreciated, as it helps us continue improving our processes moving forward.
  
  After reviewing your account, Id like to provide some clarity regarding your recent charges:
  
  1. $129.00 February subscription fee with Futur Health
  
  2. $229.00 Payment for your INJ *********** order, which was delivered to your home on Thursday, February 27, 2025, at 2:01 PM
  
  3. $129.00 March subscription fee
  
  4. $129.00 ***** subscription fee
  
  Please note that for subscription-related charges, including cancellation or refund requests, you must contact Futur Healths billing team directly at ************. Based on our records, we have not received a cancellation request from you on our end prior to these charges.
  
  At this time, your March and ***** charges are currently under dispute with your bank, and unfortunately, no action can be taken on any side until those disputes are resolved. If the outcome is not what you hoped for, we recommend reaching out to Futur Healths billing team to formally submit your refund request.
  
  In the meantime, I have escalated your concern to ensure your account has been canceled and that no further charges will occur.
  
  Thank you again for your patience and understanding.
  
  Best regards,
  Head of Patient Experience
  

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $42.52 every month and I did not sign up for anything. My credit card company is reversing the charges but I would like them to stop. Please cancel whatever it is you are charging me for.

  Business Response

  Date: 04/29/2025

  Good morning,
  
  Thank you for reaching out regarding your concerns about recurring charges. Please note that for subscription-related billing matters, cancellations and refund requests must be directed to Futur Healths billing team at ************.
  
  That said, I was able to escalate your request to their team and can confirm that your account has been successfully canceled. You will not receive any further charges.
  
  Thank you again for bringing this to our attention and giving us the opportunity to help you reach a resolution.
  
  Best regards,
  Head of Patient Experience

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Who ARE these people? I received a credit card bill listing them as a $249.00 creditor. I've never heard of them, and the last time I was in **** was 1966!

  Business Response

  Date: 04/29/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on the charges you experienced. Im happy to inform you that a refund was processed today, April 29, 2025, for the amount of $249.00. Please allow *************************************************************** your account.

  Additionally, *** submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.

  Best regards,

  Head of Patient Experience

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I researched GLP type weight loss medication last fall, but did not buy anything or subscribe to anything that I was aware of but I did it on my ****** Pixel phone and not on my laptop. That phone has all of my credit card info on it and several are set up for ****** Pay. I have never received anything from Open Loop and they have now been billing my Chase **** for $43.11 from Dec 24 through April 25, for a total of $215.55 they have ripped me off ******* an business can remain in operation without all of their staff going to Jail is unbelievable! I want a full refund of every ***** they have stolen from me put back on the card. I have alerted ***** ************** and they are working on it too. I also plan to alert an Iowa State District Judge whose courtroom is in ********** and request that the Iowa Attorney General shut these fraudsters down. I read over a dozen reports on ****** about this company and every one of them were also reporting their fraud.

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the miscommunication on the recurring subscription charges. Im happy to inform you that you have been refunded in full as of today, April 25, 2025, for the amount of $215.55. Please allow *************************************************************** your account.

  Additionally, *** submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ***** is a scam, they told me that the charges would not be recurrent. I emailed twice asking for cancellation but they dont respond. I expected a *** to contact me regarding my dose and the meds making me vomit every day. They waited for a holiday weekend and charged me $299.00 without notice. They wont refund despite many calls/emails. The *** has not shipped but yet they refuse to cancel the unwanted charges. I still have not heard from a *** and Im stuck with these charges.

  Business Response

  Date: 04/25/2025

  Good morning,
  
  Thank you for bringing this to our attentionI truly wish I had the opportunity to connect with you sooner.
  
  Ill be processing your $299.00 refund today, and you can expect to see the reimbursement reflected in your account within 510 business days.
  
  I also want to sincerely apologize for the lapse in communication. Id love to help get you scheduled with one of our providers to further discuss your medications and dosing. Ill personally give you a call to arrange the appointment and will monitor your order closely to ensure it arrives safely at your home.
  
  I hope this helps brighten your day a bit, and please know Im here to support you however I can moving forward.
  
  Wishing you a wonderful weekend,
  Head of Patient Experience
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $39 for 4 months by Openloopheart. January 21-April 21, 2025 but no product was ever received. I ordered weight loss medication from the online pharmacy but never received the medication. I have tried each month to get a refund or what I ordered delivered but never can speak to a customer service representative. Hours on hold or get a recording to leave name and number for a return call which never happens. shady operation. I want a refund.

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for recurring charges you have experienced. Im happy to inform you that a refund was processed today, April 25, 2025 for the amount of $78.00. Please allow *************************************************************** your account.

  I do see your requested refund amount, but I am seeing that your account became active on 03/19/2025 and have two charges on 03/19 and 04/19. If you are seeing different, please provide some screenshots in your reply.

  Additionally, Ive submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience