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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 176 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Open Loop Health continues to put a $299 monthly charge on my credit card for services/goods which I never agreed to. I discussed this with them in February and was told the charges would cease but they fraudulently continue and they offer no explanation over the phone when I called them today. Charges of $299 were again placed on my credit card on 3/10 and 4/7. They need to immediately credit my account $598 and stop any charges in the future.

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on your charges. Im happy to inform you that a refund was processed yesterday, April 22, 2025, for the amount of $598.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/21/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what OpenLoop Health is and I do not owe!!!

    Business Response

    Date: 04/25/2025

    Good morning,

    Thank you for your patience while I investigated your billing inquiry.

    I escalated this matter to our finance team, and they confirmed that as of January 1, 2024, we are no longer partnered with ******** However, you did have a visit with one of our providers, Dr. ******** Your claim was submitted to Aetna, who applied the allowable amount toward your deductible. I've attached an image of the claim for your reference.

    Based on this, the remaining balance is your responsibility, and we kindly ask that you proceed with the payment as requested.

    Thank you for your understanding.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:04/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product I paid for. I have contacted this company many times to cancel my subscription as I am no longer interested, and have received no communication whatsoever. I am concerned they will continue billing me without my consent, as this has happened with other customers.

    Business Response

    Date: 04/25/2025

    Good morning,

    Thank you for reaching out regarding your medication concern.

    After reviewing your account, I see that an order was placed on April 12, 2025, and successfully delivered on April 23, 2025. Your cancellation request was received on April 21, 2025after the order had already been processed and sent to the pharmacy.

    I sincerely apologize for the delay in delivery and for any lapse in communication on our part. While I understand this may be frustrating, our policy does not allow for refunds on orders that have already been shipped. Once the pharmacy has received the order, our only available option is to issue a replacement in the event of a delivery error or a lost package.

    I'm truly sorry were unable to refund this charge, but please dont hesitate to let me know if there's anything else I can assist you with.

    Wishing you a wonderful weekend,

    Head of Patient Experience

    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unknown charge on 1/10 for $635.00. I never saw the charge until today when I got another for $229.00

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for reaching out regarding your billing concerns. Im happy to provide some clarification on the charges:

    $635.58 on January 9, 2025 This charge was for the 6-month subscription you enrolled in through Futur Health.

    $229.00 on April 26, 2025 This was for *********** injections. However, this amount has already been refunded, as your refill intake form submitted on 04/14/2025 indicated a preference for oral ********* instead.

    As OpenLoop Health handles only the distribution of medication, any questions or refund requests related to your subscription fee should be directed to Futur Healths billing team at ************, as they manage those transactions directly.

    We appreciate your understanding and encourage you to reach out to Futur Health to discuss any potential reimbursement options related to your subscription.

    Best regards,

    Head of Patient Experience
    OpenLoop Health

  • Initial Complaint

    Date:04/17/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 179$ charge on a credit card and I have no idea what its for. Medvi claims to not have a charge for me but clearly one is on my card. I can not find and information on ***** except bad reviews of them stealing from others. I believe I am a victim as well and would like a full refund.

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on your charge. Im happy to inform you that a refund was processed today, April 23, 2025, for the amount of $179.00. Please allow *************************************************************** your account.

    Additionally, Ive personally cancelled your account on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 10 and April 7, 2025 I canceled my subscription. I called and they said they canceled it. I ask for a refund and I did not get one.And now they have charged me two more times.

    Business Response

    Date: 04/22/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for charges. Im happy to inform you that a refund was processed on April 17, 2025, for the amount of $598.00. Please allow *************************************************************** your account.

    Additionally, I can confirm that your account has been cancelled.

    I am attaching your refund receipts for your visibility.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/06-25 $****** and 04/06/25 ****** was charged to my credit card and I did not approve charges.

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the charges you are not happy with. Im happy to inform you that a refund was processed April 18, 2025, for the amount of $643.02. Please allow *************************************************************** your account.

    Additionally, Ive submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/31 I placed an order which never arrived and no one wiil respond to my inquiries. Withdrawal @ OPNLP* FUTUR D31 OPENLOOPHEALTIAUS Trace #************ Account FREE *************** Date Mar 31, 2025 Status Completed

    Business Response

    Date: 04/16/2025

    Hello,
    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the miscommunication on your charges. Im happy to inform you that a refund was processed today, April 16, 2025, for the amount of $129.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 2 times from openloophealth on March 21 2025. I have no idea what it is or why it charged me. 1 charge of $129.00 and one of $349.00. I can't find any email or corresponding phone number to reach them. I'll continue looking. I'd definitely like a refund because I didn't order anything from them or receive anything from them.

    Business Response

    Date: 04/16/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for confusion on your charges. Im happy to inform you that a refund was processed today, April 16, 2025, for the amount of $478.00. Please allow *************************************************************** your account.

    Additionally, Ive submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does a bait and switch Says they will provide tirzepatide Injection And after you agree they then says that its for weight loss pills and the Injection is much more expensive. Very much a Scam.

    Business Response

    Date: 04/16/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on your charges. Im happy to inform you that a refund was processed today, April 16, 2025, for the amount of $279.40. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


OpenLoop Health, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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