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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 176 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and was charged for semiglutide medication on March 16th through my hsa account. The package was supposed to be shipped next day delivery due to the need for it to be refrigerated. It arrived April 7th. They acknowledged that it was in transit for a week and that it needed to be refrigerated but did not take responsibility for error or provide refund. Now they have stopped responding to my calls or emails.

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and see that a refund was processed for you on April 11, 2025.

    Additionally, Ive personally confirmed that your account has been cancelled.

    We appreciate your patience and understanding.

    Head of Patient Experience


  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looked into this company for a program needed my credit card number to answer questions. I never signed up for this program. They have been charging me for the past 7 months @ ****** each month for a total of903.00. I would like to have them credit my card for the amount and stop charging me. I have notified my bank as well

    Business Response

    Date: 04/16/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the misunderstanding on the recurring charges. Im happy to inform you that a refund was processed today, April 16, 2025 for the amount of $903.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for health insurance through Open Market (i.e. ************ I selected *************** as my insurance carrier. I never chose Open ******* credit card was charged twice on October 2, 2024, and April 2, 2025, for the amount of $645.08 each.When I tried to address the issue, Open Loop's website directed me to contact the ******* *************** representative, when contacted on the phone, informed me that according to their records, there is no Open Loop in my profile. She suggested I contact **** of AZ, which I did.**** representative, again, informed that they have no business relationship with Open Loop, and I am covered by **** only.I would like to respectfully seek BBB's assistance in this matter, and I would like Open Loop to reimburse me for the charges that were applied for an option I never chose.Thank you,Sincerely Yours,********* *********

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring subscription fee. Im happy to inform you that a refund was processed today, April 9, 2025 for the amount of $1,182.65. This is the amount for 11/12 months of the subscription that you did not use - we can not refund the October subscription fee since you had a successful appointment and received a successful order from us. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OpenLoop Health has been charging me $40.95 a month for the last 4 months and not providing any service or any product. It's obviously a scam and this company should be shut down

    Business Response

    Date: 04/04/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges you have experienced. Im happy to inform you that a refund was processed today, April 4, 2025, for the amount of $163.80. Please allow *************************************************************** your account.

    Additionally, Ive submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize nor did I sign up for any services with Open Loop.I was charged on 2/13/2025 $229.00 and also On 01/06/2025 another $229.00 01/06/2025 $119.00

    Business Response

    Date: 04/04/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges here. Im happy to inform you that a refund was processed today, April 4, 2025, for the amount of $587.00. Please allow *************************************************************** your account.

    Additionally, Ive confirmed that you account is cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently looked at my debit card statement and noticed that I have been being charged $41.73 monthly since Sept. 3, 2024 until and still being charged. I spoke with my bank last night and they couldn't identify the company just that it's on a recurring charge and said I can come cancel my card but they can't refund for the months taken. I have no idea what company this is and I have no email or anything confirming any charges. I need my money back.

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the miscommunication on the recurring charges. Im happy to inform you that a refund was processed today, April 9, 2025, for the amount of $292.11. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know what this company is. To my knowledge I have never given them permission to charge my debit card. My statement says this is a recurring charge of $39.99. I have never received an invoice or any acknowledgement of what this is nor have I ever given permission for this payment.

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the charges you have experienced. I have escalated this to our **** to take a look at your account and get back to me on how they will proceed. Please keep an eye on your email for a potential refund receipt email from us.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10, I saw an infomercial for Medvi, ***********, for diabetes or weight loss. I tried it for $59 but it didn't work, so I canceled it. This morning, 21 days later, i was charged $299! I called their pharmacy, who canceled it immediately, and they gave me the Medvi phone number for a refund. The lady who answered was rude and said they'd have to keep $80 as a cancellation fee. There was no mention ever of such a fee when I purchased, and it was only supposed to be a one time charge. Not a subscription. I'm retired and on a fixed budget, and need my full $279 back. Please help me.

    Business Response

    Date: 04/25/2025

    Good morning,

    Thank you for your patience in awaiting my response.

    Id be happy to assist you further with your billing concerns. However, Im not seeing a successful payment on our end. Our records show two failed payment attempts of $179.00 on 02/05/2025 and 02/19/2025.

    To help us look into this more thoroughly, could you please reply with screenshots of your payment attempt(s) and any correspondence youve had with Medviespecially any email communication?

    Thank you for your cooperation, and I look forward to working together toward a resolution.

    Warm regards,
    Head of Patient Experience

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Charges were on 02/26/25 Ref,# **** Don't know what this is. This credit card is a fall back for me. I never use it for large sums like ******* one else has access to this card.

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for miscommunication on your charge. Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $417.78. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23139204

    I am rejecting this response because: I was messaged that the refund would take 5 to 10 days... 

    April 2cd. ..................Today is the 15th and ******* does not show any refund as of yet.

    Sincerely,

    ******* ( ***) *******

    Business Response

    Date: 04/16/2025

    Hi ***,

    Please find the attached image of your refund receipt for your reference.

    To clarify, I personally processed your refund on April 2, 2025, at 7:20 AM. According to our billing platform, a fraud claim for the payment was submitted at 9:37 AM that same day. Because the transaction was flagged as fraudulent, you will likely need to contact your bank or the institution through which you submitted the claim to ensure the funds are properly released back to your account.

    The attached receipt confirms that the refund was successfully processed on our end, and as such, we no longer have those funds in our possession. At this point, any further resolution will need to be handled directly with your bank or the fraud claims department.

    I sincerely apologize for any inconvenience this may have caused.

    Best regards,

    Head of Patient Experience

     

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 19th, I have a charge of ****** on my chase ***** I did not purchase anything and don't know what this is about.

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out regarding your billing concern. 

    Unfortunately, I am not seeing a successful payment processed on our end. Can you please forward us a screenshot of your bank statement that shows the charge? Please also reply with the last 4 digits of the card that was used.

    Thank you and I look forward to your reply.

    Head of Patient Experience

OpenLoop Health, Inc. is BBB Accredited.

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