Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some weight loss medication from this company. I canceled subscription to this weight loss medication. They charged me two additional months after cancellation, but Idid not get sent any medication for these two months. Each month was $349. They refunded me one month. They still owe me $349. Since I no longer have an account with the credit card company that they charged this amount on without my authorization, they were saying that they needed a new credit card to refund me the money that they have agreed that he owe me the person who I was speakingto said that she cannot take that information. She no longer responds to my messages. Im not able to get a hold of anybody else who could me the money that they agree that they owe me. At this point, nobody will respond to any of my messages. I just want my money.

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for reaching out regarding your billing concerns. I sincerely apologize for any miscommunication regarding your cancellation request.
  
  Typically, without documentation of a cancellation request, charges are non-refundable as they are processed on a month-to-month basis. However, after reviewing your account, I see that there was no activity from your initial order until you requested your refund in January.
  
  With that in mind, Im happy to inform you that a refund of $349.00 was processed today, April 2, 2025. Please allow ***************************************************** your account.
  
  If you have any further questions, feel free to reach out.

  Additionally, I can confirm that your account is cancelled.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23128811
  
  I am rejecting this response because:

   

  they say that theyre crediting it to my account. I do not have an account with them any longer.

  As Ive told them multiple times, the credit card that they have on file is a credit card that I no longer have. Ive been trying to get this money for months.

  Ive sent multiple messages to them asking them to contact me so I can get my money back.

  They need to reach out to me so that I can give them information to get my money to me
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/03/2025

  ********,

  I understand that you may still have concerns, but I want to clarify that we have processed your refund as requested. You were refunded for a charge related to medication that was not received.
  
  For transparency, we do not issue paper checks. Our only refund method is through our billing platform, returning the funds to the original payment method. If you closed your card in the meantime, the funds should still be directed to your account, but it is imperative that you follow up with your bank for further assistance - not us.
  
  At this time, you have no outstanding charges with us. I have also attached an image of your most recent receipt as confirmation that your refund has been processed. Your account is fully settled.
  
  As previously mentioned, refunds typically take 5-10 business days to reflect in your account (This refund was processed yesterday). Allow time for the funds to appear.
  
  Wishing you the best moving forward.

  Head of Patient Experience

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, I inadvertently signed up for some weight loss plan or something. I have tried calling the phone number I find online, but they can't tell me anything at all! I have received NOTHING from them. No service, no product. I do remember intending to try out this program, but then they wanted to have me consult with their doctor or specialist, and that's when I stopped the process. Or I thought I did! I am attaching the charges from my credit card. 4 x ***** = ******

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges. Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $169.56. Please allow *************************************************************** your account.

  Additionally, *** submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm have been charged $39 each month in Feb. and March showing as OPNLP* FUTUR D6. I do not know what this is and did not sign up for anything.

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for recurring charges. Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $78.00. Please allow *************************************************************** your account.

  Additionally, *** submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used medvi to attempt to order weight loss medicine, After speaking with the ** and paying for a subscription the company then ghosted me and did not answer emails and placed me on long holds until I would hang up, I am currently on another long hold with them now after telling them I wanted to cancel the subscription and get a refund. Going on 19:00 min currently when he said he was placing me on a brief 2 min hold.

  Business Response

  Date: 04/25/2025

  Good morning,
  
  Apologies for the delayed responseyour complaint was just recently transferred to our team for review.
  
  Upon checking your account, I can confirm that a refund for the escalated charge was processed on March 27, 2025.
  
  Please let me know if theres anything else I can support you withIm happy to help.
  
  Thank you for your continued patience and understanding.
  
  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only just discovered that I have been being charged $139.58 for 6 months by this company OPENLOOPHEALTH. I noticed the charge the first time in February 2024 and tried looking them up online. I came up with no contact information. It was my intention to call my credit card company and have the charge reversed. Now this month I see the charge again and thats how I realized this is some recurring charge. I looked them up again and finally found an email link so I reached out. They responded pretty quickly and gave me a number to call. I called and was told that I had a subscription with them. It took several minutes before their agent told me that the subscription was for access to medication for weight loss. Ive never signed up for this, *** never received an email from this company before their response to my email today and Ive definitely never received any goods or services or subscription of any kind. The agent I spoke with today said the best they could do was to refund 1 month of the subscription and then cancel it. This is some kind of scam. Please beware

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charge and miscommunication on your refund. I have further reviewed your account and Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $697.90. Please allow *************************************************************** your account.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to order weight loss medicine. Decided to cancel when they couldn't tell me if this was from a US Based Pharmacy. I told them to cancel my order. They said they would refund the 199.00$ within 5-7 days. I am providing proof I called 8 times and was told I would get a refund. The messages on the screenshot reflect the 8 phones calls as well as a written cancelation notice. I also have text messages to back this up as well. I never received any goods/medication and never received a refund. This is a complete scam and there are various complaints on several sites about their deceptive and fraudulent practices. They take customers credit card information and charge for services and medicine never received. I have reported them to the fraud department at **********************.

  Business Response

  Date: 03/26/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account Im happy to inform you that a refund was processed today, March 26, 2025, for the amount of $199.00. Please allow *************************************************************** your account.

  Additionally, Ive personally cancelled your account.

  For clarification, yes, all of our medication comes from US based pharmacies that are thoroughly vetted before we begin service with them.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a horrible experience with Everlywell in 2023, I complained and they told me I would not have to pay the bill for my ineffective appointment by phone. Years later I was given a bill for this appointment. I went round after round with these guys and they told me they voided the bill on October 4, 2024. I was still getting bills so I asked for assistance, they assured me the bill was voided. Fast forward to March and I have been sent to a debt collection agency for this voided bill. I ask them about this again, they assure me the bill is voided and will tell their debt collection team. I call the debt collection company and they have heard nothing from Open Loop, 2 weeks later.

  Business Response

  Date: 03/31/2025

  Hello,

  I sincerely apologize for the confusion and appreciate your patience as I worked to resolve this.

  On March 26, 2025, I received confirmation that our team formally submitted the request to have you removed, along with a follow-up email to ensure the process was completed. While we dont have a physical confirmation to provide, I was assured on both March 26 and March 27 that your request was escalated and being handled appropriately.
  
  I apologize for the delay in reaching this resolution and truly appreciate your understanding. Wishing you all the best moving forward!
  
  Best,
  
  Head of Patient Experience 

  Business Response

  Date: 03/31/2025

  Hello,

  I sincerely apologize for the confusion and appreciate your patience as I worked to resolve this.

  On March 26, 2025, I received confirmation that our team formally submitted the request to have you removed, along with a follow-up email to ensure the process was completed. While we dont have a physical confirmation to provide, I was assured on both March 26 and March 27 that your request was escalated and being handled appropriately.
  
  I apologize for the delay in reaching this resolution and truly appreciate your understanding. Wishing you all the best moving forward!
  
  Best,
  
  Head of Patient Experience 

  Business Response

  Date: 03/31/2025

  Hello,

  I sincerely apologize for the confusion and appreciate your patience as I worked to resolve this.

  On March 26, 2025, I received confirmation that our team formally submitted the request to have you removed, along with a follow-up email to ensure the process was completed. While we dont have a physical confirmation to provide, I was assured on both March 26 and March 27 that your request was escalated and being handled appropriately.
  
  I apologize for the delay in reaching this resolution and truly appreciate your understanding. Wishing you all the best moving forward!
  
  Best,
  
  Head of Patient Experience 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23115312
  
  I am rejecting this response because: I was told this was handled back in October by this same company. It was never handled then and I do not trust that it is handled now until there is actual evidence of this actually being handled.
  
  Sincerely,
  
  Karma ******

  Business Response

  Date: 04/02/2025

  Hello,

  What evidence are you requesting to see? Would you like me to create a formal letter for you?

  There are no documents or forms that could be given to you, your notice was being collected on a spreadsheet and you may not have visibility to that due to it have numerous others personal information.

  Please let me know if the formal letter works for you.

  I look forward to your reply.

  Head of Patient Experience 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23115312
  
  I am rejecting this response because: Yes. I do want a formal letter. Being told by email 3 times in the past that it was resolved was absolutely false and has wasted my time. This is terrible business practice. When something is said to be resolved it should not be said unless it IS RESOLVED. Pretty simple.

  
  Sincerely,
  
  Karma ******

  Customer Answer

  Date: 04/02/2025

   

  Complaint: 23115312
  
  I am rejecting this response because: Yes. I do want a formal letter. Being told by email 3 times in the past that it was resolved was absolutely false and has wasted my time. This is terrible business practice. When something is said to be resolved it should not be said unless it IS RESOLVED. Pretty simple.

  
  Sincerely,
  
  Karma ******

  Business Response

  Date: 04/04/2025

  Hello,

  Please find your formal letter attached.

  Best regards,

  Head of Patient Experience

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23115312
  
  I am rejecting this response because:

  This bill was verbally voided in January 2023 by phone. Not this month, not this year. Over two years ago.
  

   It was somehow miraculously revived almost 2 years later and killed again for good as I was promised on October 4, 2024.

  Then you sent me to collections. I inquired about it and you guys said it had been taken care of again, when it was still in collections and you had done nothing to void it.
  

  How many levels of negligence get a voided bill to collections after being voided for 2 years?

  I also require a formal letter of a $0.00 balance from your company. As I said, you guys have wasted a lot of my time and these business tactics are unacceptable.

  This has been over 2 years. I have a feeling in 2 more years youll magically bill me again. This whole experience has been completely unprofessional, negligent, and incompetent. 

  
  Sincerely,
  
  Karma ******

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2025, I signed up for and paid to belong to MEDVi's service. On March 12, 2025, I had an online conference consultation with one of their medical professionals who told me that my medical conditions prohibited me from being in their program. I called the company for a refund, but was pressured to stay with the company instead. Why? I can be a part of their services. I have since tried contacting them via phone and email about this to no avail. I want my refund, please.

  Business Response

  Date: 04/23/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and can see that a refund was processed for you on March 26, 2025. If you have not received these funds back into your account, please connect with your bank to ensure they can locate the reimbursement.

  Additionally, Ive submitted a cancellation request on your behalf.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with there program Doctor. Didnt even get passed the 1st question and I didnt qualify. She said she would make sure my money got returned which it hasnt. I was dealing with future ***** but this company billed me. I have yet to receive anything from them and Im scared for future billing issues. They charged my card for ******. They also tried billing me again for an estimate of 300 but my card denied it. I dont want to have to deal with anymore charges from them.

  Business Response

  Date: 03/26/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the unwelcome charges. Im happy to inform you that a refund was processed on March 24, 2025, for the amount of $129.00. Please allow *************************************************************** your account.

  Additionally, I can confirm for you that your account is fully cancelled.

  We appreciate your patience and understanding as we work toward a resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ****** I r enrolled in a weight loss program My cc was charged but I received no medication no contact either by phone or email.Contacted the company and requested a refund and cancellation, was the ld it would happen in 7 days and again Have not received anything again. No email no cancellation no product no refund on My cc.

  Business Response

  Date: 03/24/2025

  Hello,

  Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the medication charge you incurred with no order received. Im happy to inform you that a refund was processed today, March 24, 2025, for the amount of $298.99. Please allow *************************************************************** your account.

  Additionally, Ive cancelled your account.

  We appreciate your patience and understanding as we worked towards this resolution.

  Let me know if theres anything else I can assist you with.
  

  Head of Patient Experience