Complaints

This profile includes complaints for Winnebago Industries Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Winnebago Industries Inc

  605 W Crystal Lake Rd Forest City, IA 50436-2315

  
• 

  Winnebago Industries Inc

  PO Box 152 Forest City, IA 50436-0152

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25th, 2024 I purchased a 2023 Winnebago Adventure Wagon ***************** (**) from a dealership named RecVan in *******, **. Winnebago advertises this ** as including a portable EcoFlow ***** PRO 3.2 kWh battery pack. Retailing originally at $3700, this was a big factor in me purchasing this **. Two critical features of EcoFlow's ***** PRO battery pack are the ability to charge it using a Level 2 ** charger and the ability to charge it from the vehicle's alternator while driving from location to location. To charge it from the alternator, EcoFlow sells an Alternator Charger device for $600 which I confirmed with EcoFlow was compatible with the ***** PRO model of battery pack. I purchased the Alternator Charger separately and installed it in my new motorhome per EcoFlow's instructions. Unfortunately the Alternator Charger was not working with my ***** PRO unit. After extensive troubleshooting, I was informed by other purchasers of this ** that they too had received ***** PRO units with missing internal parts. The key to determine whether mine was such a unit was to open the ** charge port door to see if the port is there. In fact, there was a plastic cover over where the port is supposed to be, but there is no port - it is missing. This missing ** port along with other missing internal components make the battery pack I received not function with the full features of a true ***** PRO as advertised - it is unable to charge from an ** charger or the Alternator Charger device from EcoFlow. I have since confirmed this with both Ecoflow and Winnebago via their respective customer service lines. Both companies refuse to rectify this issue with Winnebago claiming they reserve the right to change the ** specs without notice at any time. My complaint is that Winnebago falsely advertises the inclusion of an EcoFlow ***** PRO model of battery pack, but in fact provided a lower functionality custom battery pack with lower specifications than what was advertised.

  

  Business Response

  Date: 06/19/2024

  We have been in contact with the consumer and they are working directly with EcoFlow on a replacement unit.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Winnebago Ekko from a Rv rental place ********** in Dec 2022 the vehicle was still under warranty. Since then there has been numerous recalls, propane cooktop connection, blind spot monitoring, wiring for alternator, all of these recalls have been considered safety issues vehicle can catch fire and amended for more extensive fixes to take care of the fire risk. Currently the Rv has been at the dealership to be fixed since Sept 14th of 2023. It is now June 2024 and the ** is still not useable The Ekko was completely rewired and then the inverter didnt work and then a lithium battery went bad. Then the amended blind spot recall was addressed and fixed I have discussed this electrical problem with knowledgeable individuals who understand how electrics work on **,s and all have said the same. These other components likely shorted out due to the faulty wiring. I have chatted with Winnebago in regards to the safety of even driving it to a dealership (closest dealership is 2&1/2 hours away). Service rep said there were no safety concerns driving it and the recall wasnt a recall though I was holding the recall letter in my hand while chatting with him that said just the opposite. In contacting Winnebago to discuss with someone in the complaint department the service rep I chatted with would not provide me with any contact except an email that *** or *** not be sent up the chain. When I explained to him all the issues and my out of pocket cost he told me this was not Winnebagos I have discussed with a lawyer if this vehicle falls under the ************************* Warranty Act. He informed me I needed to contact Winnebago first to give them a chance to rectify the situation well I have and have been completely stonewalled. So far between rental car cost to leave the vehicle 2&1/2 away and installation cost of new inverter and shipping cost for new battery, gas and insurance cost for a vehicle I cant use is about $5,000.00

  

  Business Response

  Date: 06/21/2024

  The Winnebago limited warranty on this unit expired 11/30/22, prior to the purchase by the complainant. We will honor our obligation to complete the recall repairs, but must decline the monetary compensation request. We have followed up with her dealer to offer any assistance they need in completing repairs.

  Customer Answer

  Date: 06/23/2024

   
  Complaint: 21862089
  
  I am rejecting this response because:
  The warranty timeline is different than what told about ********** and the company is responsible under the ************************** warranty act to fix a vehicle in a reasonable timeframe which is two months   Its been in and out of the shop since weve had it and currently for 9 months straight now. I have consulted a lawyer and well now proceed with legal options
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/25/2024

  Our position remains the same, we will honor the recall repair.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a new Winnebago Voyage camper March 17, 2023. I was told during the sales process that the camper came with a one year warranty covering the entire unit and all it's components.In January 2024, I took the camper into the Winnebago authorized service center. I had a small list of various warranty items/issues that were defective or did not function properly. When the work was completed, the service center said Winnebago had denied any warranty assistance for parts or labor. I was forced to pay $260 for the items I deemed to be warranty work.In February 2024, I contacted Winnebago customer service directly to file a warranty claim for reimbursement of my repair bill and that there were still items on the camper unresolved. This was the start of long drawn out "run around" with Winnebago customer service that lasted until 5/21/24 with ***** emails exchanged, at least three phone calls, including a conversation with a "supervisor" who promised to follow-through with my issues, but then disappeared.Yesterday Winnebago told me all of the repair work was the customer responsibility AFTER THE INITIAL 90 DAYS from purchase... not 12 months. After 90 days the warranty becomes very limited and not full coverage. This was never explained to me. And the 90 day limitation should not exist at all, it should be covered for 12 months. What does a customer expect when they spend over $40,000 for the camper?I still have issues with the awning used by Winnebago that are not resolved. I was directed to contact their supplier (******* Industries) myself, and solve the problems myself.Winnebago chose to buy ********* awning as a component of the camper. I bought the camper from Winnebago and expect them to stand behind the entire camper for the 12 month warranty period.Winnebago does not care. They just quote company policies they created, say how sorry they are not to be able to help. To date, Winnebago has done absolutely nothing to help me... zero.

  

  Business Response

  Date: 05/22/2024

  Hello ********************, 

  I am sorry to hear of the concerns that needed addressed and for any confusion. While Winnebago cannot speak to what the dealership had spoken, we do outline in our warranty agreement and in our owners manual, what items are considered warranty and what items would be considered maintenance. It does appear the awning issue may be regarding the *** awning recall, unfortunately the vendor does require correspondence to be handled directly with them for proper closure. 

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21745051
  
  I am rejecting this response because:  Your customer service and warranty terms are not unacceptable.  Winnebago has proven to me they are not interested in customer satisfaction.  They want customer defense.  There are hundreds of online reviews regarding your company's poor service and they all sound just like mine.

  We spent over $40,000 on this camper, and you have done nothing to help me with the problems I've experienced.  Don't just quote your selfish, inadequate warranty policies... you have done ZERO to resolve my issues.  More potential customers need to know what to expect from your company and we plan to share our experience within the ** groups where we are active 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/23/2024

  I apologize that you are unhappy with the warranty guidelines that have been set in place. Unfortunately when the claim was submitted for warranty, the unit was already in its 11 months of factory service, loose/adjustments/missing concerns are not considered a manufacturing defect. These items are considered part of necessary maintenance on the unit. 

• Initial Complaint

  Date:03/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Winnebago had a recall on my ***** Pocket 36B due to safety belt issue. They required the vehicle to be serviced at their own factory, I drove 3000 miles to spend 4 days for them to fix it. When they were done, there were damages to the area they fixed but because I could not afford to take more days off for them to fix, they said I can go to my local dealer to get fixed. I had no other choice but to take that offer but as I was driving back home, on the first night of using the *** I noticed the shower door they repaired will not close, and then the ** outlets do not work; these are the areas they worked on and is no longer functioning. I cannot afford to keep wasting my energy and time dealing with all these problems caused by the factory. At this point I would like a full refund (regardless of mileage, because 8000 miles (more than half currently on odometer) is from just the dealer and from the recall trip) or an exchange with a new one that do not have so many holes and problems from them trying to fix this one.

  

  Business Response

  Date: 03/19/2024

  We will continue to honor our warranty obligation and repair any warrantable defects. The consumer should continue to work with an authorized Winnebago dealer and our ********************** as needed to resolve these issues.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21436614
  
  I am rejecting this response because:
  I had to take 2 weeks off of work to get this recall fixed. I drove over 5000 miles and 10 days to make this trip happen. They initially told me it would take 3 days to fix but when I got there, the service people said its usually a 2 week job. They rushed to try to fix the issues but has caused damage or worsened the issues. I addressed most of it while I was there but they said that I can go to a local dealer to fix it and that they will take care of me. I stopped by a local dealer and they told me damage caused by the factory service is not warranty and that the issues I addressed will take more than 2 weeks to fix. They also do not cover loaner/rental. The damage the factory has caused and resolution they have proposed will cause more loss of time from work and create even more financial difficulties for me. At this point, it is best for the factory to buy it back and fix the issue on their time. It is unreasonable for them to cause the issue and not compensate me for my loss of transportation and time. 
  (photos dont show the functional and structural issues their work has caused)
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/20/2024

  Winnebago offered to transport the consumer's vehicle to the factory for the recall, it was his choice to take the time to bring it himself. As for the repair, the customer was scheduled for a four day appointment. The recall can be completed in four days with two technicians. It was a scheduling error by our ********************** that only allotted one technician to the appointment. They made adjustments to their schedule to complete the repair in the allotted time. For any damage or repairs that remain, we will work with an authorized Winnebago dealer to approve those repairs. Damage would not be warranty, but would be covered by the ********************** 90-day guarantee. 

  The Winnebago warranty does not cover a rental vehicle during repairs. 

  As stated previously, we will continue to honor the Winnebago warranty. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased brand new Winnebago travel trailer model 2831 RB 2022 on 2/23/24.-Unit has been at the dealership for repairs approx. 6 of the first 12 months of ownership for a variety of cosmetic and mechanical issues, which have been repaired 90%.-Biggest issue is that the fiberglass walls have extensive checking under the dark decals. The dealership identified this 10/26/2023 and requested a warranty repair which Winnebago denied.-Winnebago states this is an environmental concern caused by extreme heat and not a mfg defect.-After extensive research with local RV fiberglass repair facilities and various RV forums, fiberglass should not be checking until at least a min of 10 years, and where we live is not considered extreme heat. Experts advise the wall was not mfg to correct fiberglass thickness specifications if it is checking in under 1 year. Additionally, the checking is only occurring under the dark decals and nowhere else indicating this is a mfg issue.-We have escalated the denial with Winnebago directly which was denied 2/14/24.-2/21/24, we have called and asked to speak to management to resolve the issue, no reply yet, so we are starting the Better Business complaint process.

  

  Business Response

  Date: 02/23/2024

  I do apologize for the concern you have experienced with your unit. Based on the information we have, our supplier has reviewed the concern with the fiberglass and determined this is not an issue with the fiberglass itself. The concern is only present under the black decals on the unit, which is a heat response to the fiberglass. Unfortunately, environmental elements are not covered under warranty. We understand the frustration and have extended a goodwill gesture to assist with this cosmetic concern by offering new graphics being installed in a different color. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21327596
  
  I am rejecting this response because: It is the Winnebago designed and applied decals that caused the checking problem, not the environment.  If they made the dark decals out of light non-metalic color, they would not have heated up (in non-extreme heat conditions) to the point of causing the fiberglass to check.  The trailer fiberglass is now severely damaged, and its lifespan significantly impacted and covering it again with a light-colored label does not repair the permanent damage caused by the factory installed decals.  See letter #2 sent directly to Winnebago since initial BBB complaint filed.

  The fiberglass needs to be REPAIRED by Winnebago by whatever means they have.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/27/2024

  I do apologize that the unit has experienced this concern. Our recommendation would be to contact your insurance provider to see if any assistance can be provided. The defect was not caused by a manufacturing issue with the fiberglass or defect with the graphics. The unit had a reaction with an external source and for that reason was denied as an environmental concern.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2023 Winnebago **** FBS travel trailer last five of the vin is ***** in August of 2023. I have had numerous issues dealers refusing to do warranty work on a unit They did not sell Winnebago gives me an excuse every week of why they can't get me a dealer somewhere that wants to get my unit fixed... I call repeatedly to talk to a supervisor but coworkers tell me she's working from home or she's sick or she's had family issues I need to give her more time I am supposed to give an employee personal time and sit for 6 months waiting on my travel trailer to be repaired or get me the parts so I can repair it reimburse me for my time maybe I just want my RV fixed please...

  

  Business Response

  Date: 02/14/2024

  There are always difficulties when working with a non-selling or non-contracted Winnebago dealership. It does appear that one dealership had previously assisted in warranty repairs and no longer will service units they did not sell. At this time, our representative, has updated your communication that the selling dealer is willing and able to schedule an appointment in three weeks for your unit. Please call your selling dealer to confirm all necessary details and scheduling for the units repairs. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Winnebago ******* 59KL from *********************** in ***********, **, on 5/3/23. It has not worked as advertised since the date of purchase.New *************** Warranty:Obtaining Warranty Repairs Except as otherwise provided herein, to obtain warranty repairs, you must, at your own cost, present your motorhome to an authorized Winnebago service facility during normal business hours and provide a written list of items to be inspected or repairs to the service facility and Winnebago. In the event you feel the repairs made by an authorized service center fail or are otherwise inadequate, you must contact Winnebago ************* in writing and advise them of the failure or inadequacy including a list of the defects, and provide Winnebago an opportunity to repair the motorhome prior to claiming a breach of this warranty. Winnebago may require you to deliver the motorhome to another authorized service center or its facilities in ***********, **. If Winnebago requests you to bring the motorhome to ***********, **, Winnebago may cover the reasonable cost of transporting the motorhome to and from ***********, **. Refusal to allow Winnebago an opportunity to repair the motorhome voids warranty coverage for that repair.Summary of events: 1) ** was at ********* service center on 6/28/23, 8/9/23, and 9/6/23 to present. All repairs failed.2) 8/17/23 I notified, in writing, ******************************** of these failures.3) 12/18/23 the ** was transported to Winnebago for repair. Repair failed.There are 3 stipulations of the warranty: 1) service center failing to repair, 2) Winnebago notified in writing, 3) Winnebago given an opportunity to repair. All those stipulations have been satisfied. BREACH OF WARRANTY.I am CLAIMING A BREACH OF WARRANTY. Under the FEDERAL ************************* WARRANTY ACT, I am demanding a full refund of all costs associated with this motorhome due to BREACH OF WARRANTY BY WINNEBAGO.

  

  Business Response

  Date: 02/15/2024

  We have been in direct contact with the consumer and advised we have repaired the unit under the terms of our limited warranty.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21273592
  
  I am rejecting this response because:

  The breach of warranty occurred prior to this attempt to repair. I asked for a refund/repurchase after the breach of warranty and prior to this last attempt at repair. They denied me for no reason, despite clear breach of their own warranty. Winnebago took my ** for this repair without my authorization. Winnebago proceeded to attempt to repair the vehicle without my authorization. 

  Winnebago may claim to have done repairs, but they have no way of proving or testing that the ** actually works. Both ********* and Winnebago have said the ** worked after prior attempts and yet failure of the system continued. This is likely to be the same scenario as they have no tests to confirm that the attempted repair actually resolved the problem. They refuse to answer my question on how they have proven it is working after this repair. 

  I have had a non-functioning ** since date of purchase on May 3, 2023. This is now the 6th attempt to repair the same issue. All 5 prior attempts have failed. I have no evidence that this attempt will be any different. Winnebago has played enough games with my time and money. They need to do right by their customer and refund the ** due to unethical business practices and breach of warranty.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/16/2024

  Winnebago has repaired the unit, so there is no breach of warranty. Our position remains that we have honored our warranty obligation.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Winnebago RV from *********************** in DFW area. At time of delivery (10/31/2022) one of the recliners was broken. We got reassurance from dealer that it would be fixed shortly. Since that date, the dealer has been attempting to get the required part from Winnebago. The dealer was sending emails to Winnebago to get a part number for the order. After no luck by the mid-November (11/28/23), my husband called Winnebago directly and was able to finally get a hold of the right person to get to get the part sent to the dealer for ordering. A month later we were told that there was again a delay on the seat replacement (12/19/23) of possibly months. The frustrating part is that new Winnebago's are being delivered for sale to the dealer with this same exact seat in them. We called Winnebago again last week (1/2/24) and was told there was a "promised" delivery from the manufacturer of 1/6/24. Called again today (1/10/24) and they said nothing had been shipped and didn't know when it would be. No offer to reach out the part manufacturer to facilitate this process. All we want is for our new RV to be fixed. It has been over 2 1/2 months since we purchased it and are unable to use the recliner seat.

  

  Business Response

  Date: 01/17/2024

  We are sorry for the delay the consumer has experienced.

  To clear up some dates, this unit was purchased 10/31/23.

  We provided authorization for the dealer to replace the recliner 11/01/23.

  That order was not placed until 12/19/23.

  This is a manufactured part that had to be worked into the production schedule. The current status indicates it should ship at the beginning of next week.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/04/2021 we purchased a 2020 Winnebago Forza 36H motorhome through *********************** ** in ****************. The ** came with a 3 year-******* mile limited warranty. Since the purchase, the ** has suffered numerous defects in materials and workmanship. Of the three years we have owned the motorhome, it has been in for warranty work/repairs over a dozen times, and spent literally over a year and a half of our ownership, sitting in service centers for repairs, unavailable for our use.The most significant defect has been water intrusion, from both sides of the roof line, into the interior of the Coach. The dealership attempted repairs to fix the roof leaks twice without success, after Winnebago refused to provide me an appointment for repair at the Factory, saying the Dealership could repair the product. In October of 2023, Winnebago agreed to replace the roof at the Factory, after the Dealership told them their repairs failed again. We had the ** transported to Winnebago Industries in ***********, ** for repair at the factory, including a roof replacement and evaluation of other interior damage caused by the continued water intrusion. Winnebago scheduled the repair work to begin on 01/02/2024, if they were unable to get it in before that date. I have not received any communication from Winnebago or a representative regarding the repair work since October 2023.In review of the numerous defects experienced, loss of use, and failed attempts to repair the motorhome in a reasonable number of tries, I now wish for a full refund from Winnebago and am seeking assistance in mediation and resolution of this matter with Winnebago. I have attached a number of the previous repair workorders to this complaint and have significantly more documentation of the unreasonable amount of time and effort that has failed to produce any satisfactory resolution to the significant defects we have experienced with this product.

  

  Business Response

  Date: 01/05/2024

  Our ********************** is currently addressing ******************** concerns under the terms of our warranty.

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21101346
  
  I am rejecting this response because:
  I acknowledge that, my ** is currently at the Winnebago Factory being worked on while Winnebago attempts to repair major defects it again.  Prior to filing this complaint, I had not received any update on the status of those repairs. I have since received limited response and am aware that the Factory is working on repairs at this time.  However, based on the limited information I have received, I do not believe they have or will be able to satisfactorily repair the defects in my ** again.  Winnebago has had opportunity to repair the ** and failed to do so in a reasonable amount of time or attempts.  The ** has spent, literally, over a year-and-a-half sitting in ************** facilities for warranty repairs, and several repair attempts have failed to resolve major defects.  Given this, the significant loss of use, time, and expenses I've incurred while not even being able to use the ** for half of the time we have owned it during this warranty period, it is my position that Winnebago should provide a full refund of my purchase price, and accept return of the **.

  .      
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/08/2024

  Our position remains the same, we will honor our warranty.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Winnebago motor home and during the first trip I noticed that the infotainment system doesnt work when the vehicle ignition switch is in the accessory position even though page 3 of the manual states Do not install this unit in a car that has no *** position. I contacted Winnebago to ask if it should work in the *** position and was advised to take it to a Winnebago authorized dealer for repair. The dealer informed me that Winnebago tech support informed him that the advice I received was incorrect and that Winnebago does not connect the infotainment system to the *** position even though the manual instructions say to do that. I contacted customer support again and they confirmed that they had misinformed me. I asked for reimbursement for gas (approximately $158.90) and was told: Winnebago Industries under any circumstances does not assume responsibility for loss of time, inconvenience, or other consequential damage, including expense for gasoline, telephone, travel, lodging, loss or damage to personal property, or loss of revenue.I feel that Winnebago should, at the very least, reimburse for the money I wasted because of their advice. The email chain is attached.

  

  Business Response

  Date: 12/15/2023

  We have contacted the customer directly and will reimburse him for his fuel for this miscommunication.

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided that they mail the check (4-5 weeks for processing.)
  
  Sincerely,
  
  *****************