Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stole my money and didn't stand by the shipping insurance you pay extra for. They drop ship these items. Even though I sent customer service proof with pictures that the order wasn't delivered to my house and it was someone else's. In the pictures, I provided below. I also showed my house per Zillow. You can see the package is to a completely different house than mine with the wooden deck. They did not refund me. *** said that BattleHawk needed to file a case, but they wouldn't. BattleHawk customer service stopped responding to me.

  Business Response

  Date: 05/06/2024

  This package was scanned delivered to the customers address on file per *** 1ZY85826YW19638706

  Thank You

  BattleHawk Armory
  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21619308
  
  I am rejecting this response because: As you can see from the very first photo the order receipt, the Billing and Delivery address is *****************. The second picture is what that same address looks like per ******. The third picture I took of my front door with the porch (wooden floor) as you can see on Zillow. The 4th picture labeled other house, is where the package was actually delivered. Which you can see plain as day is not my house. It's a brown door and has concrete in front of it. It does not look anything like the actual service address. The owner is obviously not looking at any of the evidence. Or trying to provide any of his own because it would just validate my claim.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/08/2024

  This package was shipped and delivered to customers residence per *** scan.  Please see attached agreed upon terms and conditions signed at checkout, and please contact *** regarding any issues.

  Here: *************************************************
  

  PROOF OF DELIVERY
  Buyer and/or User of this site agrees to provide a safe and secure delivery point for their ordered items to be delivered. Buyer and/or User of this site acknowledges and agrees to accept the Delivered carrier status as legally binding proof of delivery in all instances. Buyer and/or User of this site acknowledges and agrees that battlehawkarmory.com (Hawkphin Sales LLC, dba/ BattleHawk Armory), its owners, assignees, or other responsible party are not responsible for porch pirates, or any other mishap whatever after delivery has been made by carrier. Buyer and/or User of this site agrees that all Optics orders may be shipped restricted delivery and the actual card holder may be required to display their ID and sign for delivery, failure to accept or comply will result in Order Cancellation and Buyer and/or User of this site will be responsible for the applicable Order Cancellation Fee and all other related charges and fees.

• Initial Complaint

  Date:02/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/24 placed order online, order number ******. Ordered firearm and firearm magazine which i admit i ordered wrong part number (MGMP1575BLK) but should of ordered part number (MAG570-BLK PMAG). Invoice #*****-4017107540. After finally finding a phone number which they do not show on their site i attempted for 3 days to call with no answer, finally on day 4 a real jerk answered the phone and acted like i was bothering him, explained my issue to him only to be told "your just stuck with it" and then was hung up on. Keep in mind this was the morning after i placed the order and it had not even shipped yet. So for the next few days sent email on site they give form for complaints which they dont even give you as it just gives you a "submit" button to try to resolve sent 2 emails and have heard nothing. Apparently once they get your money they don't care about you.

  Business Response

  Date: 02/14/2024

  Hi ***,

  We had punched this in to a distributor to ship, it was a $25 fee to cancel the order which is why we couldn't cancel this as it was more than ******* itself.  I do apologize for any tone or attitude on the phone.
  

  Thank you
  

• Initial Complaint

  Date:01/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a few items online. Took about 2 weeks to actually ship. My front sight was missing and I emailed customer support. They emailed me back a tracking number for package which contained most the items but not my front sight. I have emailed back with multiple times now with no response. No one picks up the phone when I try to call to dispute this as well. Poor customer service. Wouldn't purchase from them online.

  Business Response

  Date: 02/14/2024

  Front site was refunded per the customers request.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business sold a faulty firearm and because I didnt know it before I brought it home they wont take it back. It is still new but I left the dealer with it so they say to bad try the manufacture .

  Business Response

  Date: 01/21/2024

  Hi ***,

  This is a firearm, once a firearm is transferred at receiving ********* is accepted and the sale is final. Please contact the manufacturer for return/repair/replacement.

  This policy is that of almost every online retailer of firearms and is explicitly stated in a box you have to checkmark and sign under. 

• Initial Complaint

  Date:12/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was order and recieved late, scratched and not working properly. I contacted for an RMA to simply return it and was told they don't do returns. They have a "Not Our Fault" policy. This was not being returned for any other reason, than damaged good received. There answer was to contact the manufacturer. It's not our fault and we have a policy.

  Business Response

  Date: 01/08/2024

  Per agreed upon terms and conditions at checkout we do not accept returns and do not warranty or otherwise return defective or damaged items from the manufacturer.  Customer was given manufacturer contact info, manufacturer would happily repair/replace the item.  Thank You

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21069804
  
  I am rejecting this response because:  The business does not openly advise ALL returns are non-returnable.  It is expected on firearms and ammo.  It is deep in there agreement and not read by most customers.  Put this information. I a conspicuous place on the front page.  Behavior like this is viewed as deceitful and dishonest.  The item you shipped was damaged and defective and I wished to return it for a refund.  The manufacture would only refund if it was directly purchased from them.  They stated I would.have to get a refund d from the seller.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/08/2024

  Hi Sir,

  This is stated on the very last page, in a 1 paragraph box where the customer has to checkmark.  (See attached) Also the manufacturer would not issue a refund but they would happily repair and/or replace this item, it was checked off and signed for by the customer at checkout, see attached. Customer agreed to our terms and conditions of sale which was clearly outlined.

  Specifically see the part where it says:

  BattleHawk Armory DOES NOT ACCEPT RETURNS, we are not responsible for recent manufacturer changes that do not match our pictures or descriptions , and are not responsible for manufacturer defects on brand new in box items. ***** agrees that if anything is missing or defective on new in box merchandise buyer will be responsible to arrange repair/replacement directly with manufacturer if applicable, not BattleHawk Armory.

  This is clear at checkout, customer checked the box and signed below it. 
  

   

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was represented to me as a new firearm. Before taking the pistol to the range I cleaned and inspected it and found it to have excessive wear. The barrel is also hand engraved with "XV-D". This engraving is NOT done at the factory and not applied to a new firearm by the manufacturer. The firearm is not in new condition.

  Business Response

  Date: 12/28/2023

  Hi Sir,

  This was a brand new in box firearm from the manufacturer, we allow the customer to refuse any transfer at the receiving dealer and return for a full refund.  We make it very clear of this policy at checkout, have a bold statement right above where you sign.  This item was transferred to you the customer at the receiving dealer, when that happens the sale is considered complete and we do not offer further support on firearms.  You will need to contact the manufacturer of this firearm for any further support.

  Thank you for your valued business

  BattleHawk Armory
  

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Transaction: Nove 24, 2023 - Amount for complete order: $512.80 - Products ordered: Taurus TX22 Pistol and Qty 2 TX22 LR Taurus 16 Round Magazines - Received: Taurus TX 22 Pistol and Qty 1 TX22 LR Magazine - Error is shipment: The second magazine received is not what was ordered. It is for a 9mm Pistol.- Multiple direct requests made through their online contact form has been sent with no response.- Multiple emails to the address stated on their phone recording for assistance have been emailed and not responded to. Detailed information and photo documentation was provided within the emails sent. - Requested in all communications that I would like to have the product, TX22 LR Magazine, I ordered and paid for it to be shipped to me. - Business has not made any attempts to respond to my contact.- Order # ****** for reference - The business will not respond to email, online form submissions and phone calls made.

  Business Response

  Date: 01/03/2024

  Hey ****,
  
  I apologize, I never saw any contact on this issue, I just issued a refund for this one magazine:
  
  Refund for account ********* for ***** successfully processed.
  
  Thank you
  
  BattleHawk Support

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Longer story short, I purchased ammo from them in early 2023. About 4 months later, an recall was issued on this ammo. Battlehawk sent out an email stating we would have to send the ammo back and receive a refund or replacement. I sent my purchase back, at my own shipping cost, and they "lost" it after it was delivered to their shipping dock and signed for. I contacted them for a few months about the issue and they just ceased communication and offered no further correspondence regarding my issue. This is poor business practice and also obtaining property by false pretenses, which is a criminal offense. I just want my money back and to never deal with this shady company again.

  Business Response

  Date: 11/20/2023

  Hi ***, We never received this recalled ammunition back, and/or directions were not correctly followed to identify whom it was from or for. All of this recalled ammo got put on one pallet and gone thru by our owner and all ammunition was refunded and or taken care of except for one case, we were able to identify the owner of that one case as well and get them refunded.  Anything we received back was properly allocatted and refunded back to customers, and all of this ammunition was then sent back to the distributor.  We did not receive any recalled ammo back from you within the allotted timeframe.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20883671
  
  I am rejecting this response because:
  I obviously followed instructions, i provided tracking information and it was received by your employee at your dock. I provided proof of this. You're being a *****. You ignored my messages intentionally and stole my products. You're a shady company and i will never do legitimate business with you again. You can refund me or I will be taking legal actions next.
  Sincerely,
  
  *******************

  Business Response

  Date: 12/04/2023

  There was nothing returned to us, so no refund was issued. 

  Business Response

  Date: 12/04/2023

  There was nothing returned to us, so no refund was issued. 
  

  
  

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertise their products and have a very strict "No Return" policy. I recieved (1 box, 50 rds 22short) for $50 which was mistakenly advertised on their website as ***** rds which probably should have been 500 rds. 1 box of 22short ammo is about $5 normally. The website has since been changed. ***************** "you got what you ordered"!

  Business Response

  Date: 11/16/2023

  This customer ordered a 50rd box and received a 50rd box.

  thank you

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20863149
  
  I am rejecting this response because: you falsely advertise then when called out, your reply is "you got what you paid for" ? 

  I demand the remainder of the order, ***** more rounds. 

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/20/2023

  Hi ***, There was only ********************* order to get **** total rounds you would need to order 100 boxes, you only ordered 99.  Thank you

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY!!! FRAD !!! CUSTOMER SERVICE HORRIBLE!! SEE ADD BELOW :ONLY GAVE 1 STAR AS I HAD TO SHOULD BE ZERO!!Friends and I ordered per add below at which you can see that it states Fiocchi Premium High Antimony Lead 12 Ga ****" 1 oz 8 Shot 25 Bx/ 10Cs Case price of $126.30 was lined out and price became $10.81 per case I order 2 cases and received 2 ***** I text customer service and I was informed "YOU WERE SENT WHAT YOU PAID FOR . THIS IS NOT UP FOR DEBATE.HAVE A GREAT DAY . THANK YOU BHA SUPPORT.. I noticed on the delivery sheet that the order was supplied by another company so I called there customer service which was excellent and they said they delivered what they had on there information. I ask the customer service rep to read what was on the customer web site and they agreed with me that it states it 25 Boxes/10 in a Case for $10.81 I even ask them to look up the ***** ************ and they did and found that it was for a case not a box. even the Blackhawk add has the case price of $126.30 lined out and I know that that is not for a box. No one in there right mind would pay that much. The supplier cc'd me on an email that was sent to the owner that I would like to be contacted about this issue it been a week and not response. Also customer service email said they would get back to me with in 24 hours : "DID NOT HAPPEN"AS YOU CAN SEE THIS IS FALSE ADVERTISTMENT !! and the owner which is the front man of the company couldn't even take the time to contact an UNHAPPY CUSTOMER. I guess the next step is to put this on the BBB website along with telling anyone I can to stay away from BLACK HAWK ARMORY !! THEY will never get another ***** from me or my fiends..COPIED FROM BLACKHAW ARMORY WEBSITE STILL THERE ON 11/10/2023 Fiocchi Premium High Antimony Lead 12 Ga **** FIOCCHI Fiocchi Premium High Antimony Lead 12 Ga ****" 1 oz 8 Shot 25 Bx/ 10Cs 0.0 star rating Write a review Item : A12TX8 SKU :MODEL :***** ************ NO CREDIT CARD FEES $126.30 $10.81 IN STOCK SECURE ONLINE ORDERING (No Reviews)Sale not allowed in **********; **********; ********; ***********; ******; ********************; ******; ********; ************* Ships from outside warehouse in 3-7 days (may not be available in store)Response from the owner47 minutes ago Hi ****, You had purchased 10rd boxes for $10? thinking they were 250rd cases....no one would price these that way? The listing may have been slightly confusing, but we offered to get those boxes returned for a full refund. Please *******************.THIS IS COMPLETE BS.. IF SO WHY DID YOU SEND ME 2 ***** OF 25 ROUNDS EACH!! ALSO WHY DOES THE ***** REFLEX CASE ***** LINED OUT!! FYI... NO ONE HAS CONTACTED ME TO OFFER TO RETURN THE ***** SENT FOR REFUND OR EVEN DISCUSS THE ISSUE. ANOTHER FAT A- - LIE. HOW CAN YOU EVEN PUT ******************* WHEN YOU JUST STATED LIES IN YOUR RESPONSE!!

  Business Response

  Date: 11/20/2023

  Customer ordered 2- 25rd boxes, not ***** cases. We list the case quantity behind the box quantity, but on the individual item it is still the box quantity. Had the customer wanted 2 cases he would have needed to order 20 boxes. Customer ordered and paid for 2 boxes of ***** and was shipped 2 boxes of 25rds.

  Thank You

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20853976
  
  I am rejecting this response because: This is not the way the advertisement reads. Even supplier stated that it was very misleading. If it was by case ordered why is the case price listed and lined out. Also why is the item number for case not box. This item number can be verified on other web sites. Also it doesn't say or by box the add reads as by case. I know of 5 other customers who have the same issue so it not only me. This is False advertising the way it reads. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/04/2023

  This was for 1 box on the listing not 1 case as listing stated. 

  Business Response

  Date: 12/04/2023

  This was for 1 box on the listing not 1 case as listing stated.