Complaints

This profile includes complaints for Consumer Safety Technology LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Safety Technology LLC

  11103 Aurora Ave Urbandale, IA 50322-7904

  
• 

  Intoxalock Ignition Interlock

  7114 Sycamore Rd NW Malvern, OH 44644

• 

  Intoxalock Ignition Interlock

  19550 Van Dyke St Detroit, MI 48234

• 

  Intoxalock Ignition Interlock

  6301 E 32nd Ct Ste A Indianapolis, IN 46226

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  Intoxalock Ignition Interlock

  630 W National Ave Milwaukee, WI 53204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 6/5/2025 in the amount of $75. Currently, I need to pay another $75 to unlock my device that in "LOCK OUT" and "VIOLATION 2". This notification has happened 3 times from 5/21/25-6/13/2025. -I was charged on 6/5/2025 and the device reset. -I had a calibration on 6/9/2025 that reset the "LOCK OUT" and "VIOLATION 2" that occurred again. The calibration seemed to fix the "LOCK OUT" and "VIOLATION 2".-"LOCK OUT" and "VIOLATION 2" occurred again yesterday 6/13/2025. I visited the shop where I get my calibration, and the owner said I likely needed a new device. He said he has seen issues with these devices before.I have attached screen shots of the time I have spent on hold with this company trying to rectify this issue. Additionally, I have used their chat option only to be told to call. I want to be reimbursed for the original $75, and I wat my current bill adjusted. I also want another device. I have used this company and their service for nearly two years. I would note that in the past, I was given a new device and my car was towed at the company's expense because my car would not start.

  

  Business Response

  Date: 06/25/2025

  A member of the Intoxalock management team has attempted to contact Ms. ******************** regret any poor experience she has had with Intoxalock and apologize for any undue frustration she incurred. 

   

  Intoxalock has waived the two lockout fees in question leaving Ms. ***** with a credit balance.  Please contact the representative handling this directly at ************ or email at ******************************************* so we may discuss swapping out the handheld.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the intoxalock system installed 2/21/2021 in response to charges in **************** for ******* ******** due to a one year suspension. March 2022 our vehicle with the device was totaled and unrecoverable. Previous to the accidence Intoxalock sent the Compliance form for Zacks license restoration. ********************** insured us the device was covered under insurance and the compliance form had been submitted to *******. Every attempt to restore Zacks license has been met with the response that Intoxalock has not confirmed the Compliance form. **** received a letter from ******* with an indefinite suspension due to Intoxalock failure to confirm compliance. We have contacted Intoxalock by phone and in writing for three years over 50 times and they assure us they have sent the form. ******* insists that Intoxalock has not sent the Compliance form. This has been going on for YEARS now.

  

  Business Response

  Date: 06/17/2025

  A member of the Intoxalock management team has been in
  contact with Ms. Randolph. We sincerely regret any negative experience she may
  have had and apologize for any inconvenience or frustration cause. 
  
  We have been in direct communication with Ms. Randolph to
  address her concerns and assist with her request for a Declaration of
  Compliance. We explained that the Declaration can only be issued once we
  receive the unrestricted license eligibility notice, which must be provided by the customer. If data is available
  through the eligibility date, we are able to run a compliance check, and if all
  requirements are met, the Declaration will be provided.

  
  In this instance, the Declaration was not issued because the
  unit was removed after the vehicle was totaled, and the eligibility notice has not yet been submitted. Ms. Randolph has indicated that she will attempt to obtain
  the required documentation. We remain committed to assisting her throughout
  this process and will promptly review the information once it is received.

  
  If you have any questions or concerns, you can reach the
  representative you spoke with at 515-357-5664.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Intoxalock (Consumer Safety Technology, LLC) after nearly three years of use following a first-time DUI offense. During this time, I have experienced repeated issues with faulty equipment, inaccurate BAC readings, battery drainage, surprise lockouts, and dismissive customer service. These issues have resulted in unjust charges, program extensions, and ongoing hardship.Originally, I was scheduled to have the device removed over two years ago. However, Ive been caught in a cycle of malfunctions, false violations, and delays. One recurring problem is being charged for lockouts on the same day as scheduled calibrationswithout any prior notice or indication of a problem. The device frequently drains my car battery, making it inoperable for days and causing me to miss appointments.Most recently, I missed a calibration by two days due to a dead battery. I had no failed BACs, tampering, or skipped tests. Despite this, I was penalized with an additional 120-day extension. The device often flickers, freezes, or records false BACsconveniently just before Im eligible for removal. Every time I call to dispute these issues, I receive the same scripted responses with no resolution.I have spent thousands of dollars over the years, and Intoxalock continues to avoid accountability. After joining a group of 500+ users with similar experiences, I believe these are not isolated incidents but part of a pattern of exploitation.I respectfully urge the BBB to investigate Intoxalocks practices, including unjust lockout charges, recurring battery drain issues, and questionable program extensions. Their business model appears built on technical failure and misinformation, causing real financial and emotional harm to consumers.

  

  Business Response

  Date: 06/24/2025

  Intoxalock's management team has contacted Mr. ********** to address his concerns. We recognize and apologize for any negative experience he may have had with our company.

  
  As a resolution, we have applied a $350 credit to Mr. *********** account for the inconvenience. However, we informed him that we are unable to override the failed compliance check, as we must adhere to ************* regulations. During our conversation, we also provided guidance on how to avoid future lockouts and offered a free device inspection, which he chose to decline. He was advised to reach out if he changes his mind.

  
  If you have any further questions or need additional information, please feel free to contact the representative Mr. ********** spoke with at ************.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The device failed to work for a 2nd time. I was charged for the *** and for the customer service team who "made the appointment" at the tow service. The total was $249.33 and I could include the cost of the **** to get car to a safe location but I didn't. They paid for the replacement installation, about $25, but nothing else.

  

  Business Response

  Date: 06/24/2025

  A member of the Intoxalock management team has reviewed Ms. ****** complaint and her account.  We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she incurred.

   

  After review, Intoxalock has applied a credit of $249.33 to cover expenses incurred due to the device needing replaced.  If you have further questions or concerns, you may reach the representative handling this at ************ or email at *********************************************************************

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 75.oo for a lock out that was not my fault..they said my vehicle lost power and it didn't. They have had my complaints about the same issue. I just want the taken off my bill.

  

  Business Response

  Date: 06/25/2025

  A member of the Intoxalock management team has attempted to contact Ms. ****** but were unsuccessful.  We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
  
  After reviewing the initial complaint for the lockout fee the lockout was waived on 06/13/2025 so Ms. ******* account was not charged the lockout fee. 
  
  If you have any questions or concerns, you can reach the representative who attempted to contact you at ************.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging for lockout when they can clearly see the vehicles was at the service center the entire day. They refuse to contact the service provider with the information provided in the maintenance work submission in the app.

  

  Business Response

  Date: 06/19/2025

  Attempts by the Intoxalock management team to reach out to
  Mr. Spitzer and address his expressed concerns have been made. However, despite
  our efforts, direct contact has unfortunately not been established. Voicemail
  messages were left on June 17, 18 and 19 and an email was sent on June 17. As
  of now, we have not received a response.
  
  We deeply regret any negative experience Mr. Spitzer may
  have encountered with our company and sincerely apologize for any frustration
  this situation may have caused. After reviewing his complaint regarding the
  lockout fee, a $80.54 courtesy credit has been applied to his Intoxalock account.
  
  Should he have any further questions or concerns, we
  encourage Mr. Spitzer to feel free to connect with the dedicated representative
  assigned to his complaint. This representative can be reached directly at
  515-357-5664.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had interlock in my car for 10 months no issues the last 30 days the equipment failed several times resulting in voiliations that has accumulated over 400 dollars right in time for compliance report from state which i obviously will fail unable to remove the device After 3rd service inspection in 2 weeks the service center finally came back with equipment issues. Faulty device wiring etc Interlock has not done the proper business ethics like refunded my money nor have they reported to proper authority about the issues with the faulty equipment resulting in me not to be able to remove the device when the lease date is up ! In fact Extending my lease date another 6 months is it ironic right before I get the device removed these issues popped up thus keeping the product in my car for the future costing me more money while intoxalock makes more money ! service technician saying its the equipment no fault to my own. At the very least report these issues to proper authority so I am able to remove the device! ********************** needs to be held accountable for their actions or non actions in this matter . Customer Reviews of ********************** stringing out customers to make more money Extending their leases . this company has lawsuits pending but are still able to operate and do business !

  

  Business Response

  Date: 06/20/2025

  Efforts to reach out to Mr. Braton by Intoxalock's management
  team have been made in order to address his expressed concerns. Unfortunately,
  despite our attempts, direct contact has not been established. We have left a
  voicemail message and also sent an email to the contact details on record. We
  deeply regret any unfavorable experiences he may have encountered with our
  company, and we sincerely apologize for any frustration this situation may have
  caused.
  
  For any further questions or concerns, we encourage Mr. Braton to feel free to connect with the dedicated representative assigned to his
  complaint. This representative can be reached directly at 515-357-5663.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am filing an urgent complaint against Intoxalock Ignition Interlock for false reporting a violation to the Maryland MVA despite clear evidence that their equipment was faulty.On May 4, their device triggered a violation alert due to a malfunction. This was not caused by me. An authorized inspector confirmed the issue, and a replacement unit was shipped and installed on May 6. Their own records show this.Despite that, Intoxalock still reported the violation to the ***. This is not just careless its reckless. It puts my license and legal record at risk over a situation they caused.I have already emailed Intoxalock demanding a correction. They have no excuse not to fix this immediately. They know the device was defective, and the delay in retracting the report is *************** requesting the BBB demand that Intoxalock:1.Immediately retract the May 4 violation with the Maryland MVA.2.Confirm in writing that the correction has been submitted.3.Ensure this incident is fully removed from my driving and Intoxalock record.If this is not resolved immediately, I will move forward with formal complaints to the Maryland MVA, the Maryland Consumer ******************** and legal action if necessary. I am not responsible for Intoxalocks equipment failure, and I will not accept damage to my record over *******: ******* TensayeEmail: ************************ Number: 2026960453Address: ********************************************* of Violation: May 4, 2025Device Swap Date: May 6, 2025Company Name: Intoxalock Ignition InterlockCompany Address: **************************************

  

  Business Response

  Date: 06/17/2025

  A member of the Intoxalock
  management team has been in contact with Mr. Tensaye. We regret any poor
  experience he has had with Intoxalock and apologize for any undue frustration
  he may have incurred.

  
  After reviewing the initial complaint regarding the reported missed rolling
  retest violation, we explained to Mr Tensaye that the inspection results didn’t
  indicate any issues related to the rolling retest. The device was replaced as a
  precautionary measure to ensure optimal camera performance.

  
  For any further questions or
  concerns, we encourage Mr. Tensaye to feel free to connect with the dedicated
  representative assigned to his complaint. This representative can be reached
  directly at 515-357-5664.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intoxalock does not answer the phone when I call to have them send information regarding removal to the **********************************. I am eligible to remove my Ignition interlock device which I rent from them and they do not answer to drag out my lease and continue to charge me money.

  

  Business Response

  Date: 06/19/2025

  Intoxalock’s management team has contacted Mr. Salamjohn to address his concerns. We sincerely regret any negative experience he may have had and apologize for any frustration this may have caused.

  
  Following our initial outreach, Mr. Salamjohn was unavailable to speak at the time. As a result, we have scheduled a follow-up call for tomorrow to continue the conversation.

  
  If you have any additional questions or concerns, please don’t hesitate to reach out to the representative Mr. Salamjohn spoke with at 515-357-5663.
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-6-25 I had the windows tinted on my vehicle. The mechanic turned key further than he should have. When I got my car back my intoxalock device told me I had 6 days until a lockout. On 6-9-25 when I started my vehicle it told me I had 3 days until lockout. So I called the business that services my intoxalock to come in on 6-10-25. Later on in the afternoon of the 9th my device went from 3 days til lock out to "unit not serviced in time". It did not cut my car off, it did not require me to blow in the unit defeating the whole purpose of intoxalock. I called intoxalock customer service and he gave me a run around and told me I was in active lockout mode and needed to take it to have it recalibrated and will cost me $75! I asked how it went from 6 days to 3 days to active lockout in 3 and a half days. He had no explanation to give me except I need to pay the $75 to clear this lockout. This can't be legal on many levels. 1- I am driving my car in a "active" lockout, 2- It went from service device in 6 days to active lock out in 3 days! 3- Intockalock not giving me a reason for any of it, just telling me it is what it is. I was also told I would be getting a refund for "device" protection for the months I had it due to they not specifying they charge you every 2 weeks for it and not avone time charge. I never received that either.

  

  Business Response

  Date: 06/17/2025

  Intoxalock’s management team has contacted Mr. Lebeauf to address his concerns. We sincerely regret any negative experience he may have had and apologize for any inconvenience or frustration caused.

  
  As a result of our conversation with Mr. Lebeauf, Intoxalock has agreed to issue a credit of $109.12 to help resolve the matter.

  
  If you have any additional questions or need further assistance, please don’t hesitate to reach out to the representative Mr. Lebeauf spoke with at 515-357-5663.