Reviews

This profile includes reviews for Right Now Heating, Cooling & Plumbing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Right Now Heating, Cooling & Plumbing, LLC has 2 locations, listed below.

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  Right Now Heating, Cooling & Plumbing, LLC

  212 Evans St Caldwell, ID 83605-3925

• 

  Right Now Heating, Cooling & Plumbing, LLC

  5100 W Emerald St Boise, ID 83706

Review Details

• Review fromTim N

  Date: 10/19/2023

  1 star

  Tim N

  Date: 10/19/2023

  Right Now heating and cooling is a bait and switch operation. They promise a 25 year warranty for the compressor in my heat pump and when it went out they charged me a $119.00 diagnostic fee which I could understand but when they told me the compressor was bad they told me it would be a $1900.00 fee for labor and fees for ordering the part. Seems like a scam. It would have only been $900.00 if the compressor was only 5 years old. I would think the cost of replacement would be the same regardless of the age of the compressor. I will never trust this company as all transactions seem suspicious.

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 10/26/2023

  ****************,

  Your warranties are through the manufacturer and we have honored them fully.  Your HVAC system came with a 12 year parts warranty and a 25 year compressor guarantee from the manufacturer, and a 1 year labor warranty provided by Right Now.  Your parts warranty and your compressor guarantee are still valid, therefore you were provided a warranty pricing quote to replace your compressor.  You were provided this quote upfront before any work was performed so you could choose whether or not to move forward with the repair; in no way can transparent upfront pricing be construed as a "bait and switch".

  In addition to the labor warranty we provided, we also provide our clients with a "Service Fee Guarantee" which means if you're unhappy with your service for any reason, the service fee will be refunded, no questions asked.  The $119 you paid on 10/18/2023 will be refunded to your credit card.

  We wish you the best.

• Review fromDawn P

  Date: 10/04/2023

  5 stars

  Dawn P

  Date: 10/04/2023

  Shout out to Right Now Heating Cooling Plumbing Electric (Pink Truck)! After the disaster that occurred after the drunk driver took out a power pole and caused significant damage to homes and personal property, only half of our house had power. ******, from Right Now talked to my husband, got the scoop on everything happened power related, and went to work. He found the problem, and fixed it! He was courteous, informative, explained everything in clear detail, then at no extra cost checked everything electrical to make sure nothing was burned or damaged and made sure we had no electrical fire hazards. We will absolutely use them again!

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 10/05/2023

  **** - Thank you very much for taking the time to share your experience; it truly means the world to us!  While we certainly hope you don't run into any further issues, please know that if you do, we're always here to help.  Thank you again! 

• Review fromSeaira G

  Date: 10/01/2023

  1 star

  Seaira G

  Date: 10/01/2023

  Nothing but trouble. 2 months, multiple technicians, 2 electricians, 2 different restoration companies, and $31,000 debt with a power bill that is still $400+ each month. No accountability. They ignore phone calls and try to leave you high and dry. Everything they promised was a lie! They do not own up to their mistakes! Please save yourself the stress and MONEY and go with a different company. The first set of technicians installed the unit wrong which caused a flood into our master closet and crawl space! It was an act of God to get them to repair all of those mistakes! They screwed up our financing and stuck us with an $800/** payment. Then they told ** it was their bad but nothing could be done. It's just laughable at this point! These people should NOT be graded an A+ on BBB. Gross just gross!

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 10/02/2023

  ************,

  We're sorry to see that you're upset.  While we understand your frustration, we're quite disappointed that this is your takeaway.  While you're right, that we did have to fire the first restoration company we sent to your home,  we did our best to then find a company who would get the issues at your home addressed more promptly than the first.  Of course all incurred costs for restoration were covered by us with zero hesitation.  We then cut you a check for $1500.00 as a gesture of good faith and an apology for your frustrations.

  If the financing you received is not the financing you signed for, then that will be addressed; our admin department will be in touch to discuss your financing.

  We thank you for your feedback.

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 10/26/2023

  ************,

  We're sorry to see that you're upset.  Your quite right that we ran into issues during the install that required a restoration; we understand and sympathize with your frustrations during that process, but unfortunately we had very few options for a restoration company in ******* which caused some extreme delays.  Fortunately all issues at your home have been addressed and we supplied you $1500 as an apology for your frustration.  

• Review fromCarole C

  Date: 09/26/2023

  5 stars

  Carole C

  Date: 09/26/2023

  ************** was courteous, knowledgeable. He arrived on time and did a thourough job of checking out my heating, ac and water heating systems. He explained in detail what he was doing and what he found, thankfully everything in good shape.The price was far less than I previously paid and a much more thorough job was done. I will be calling them next time I need service.

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 09/27/2023

  ************,

  Thank you so much for taking the time to share your experience, and for trusting us with your home comfort! 

• Review fromJulia R

  Date: 09/18/2023

  5 stars
  *****************************, local to the **********/****** area absolutely knocked it out of the park with getting us a great deal on a bunch of new upgrades we needed for our older home! A furnace, ac unit, properly sized water heater etc... He came early, was very professional, trustworthy and easy to work with. He was able to suggest some much needed improvements and get us a properly executed quote for our needs. He also helped us pick out a financial plan that worked for our financial needs with a project this size. **** deserves a raise and we can't WAIT to work with him again!Right now killed it with our sale and service.

• Review fromLoring M

  Date: 08/31/2023

  5 stars
  We had Right Now out when our heat exchange was having problems. That was fixed and I bought the service agreement. ****** did as shortly there after (and we were warned) our fan was having difficulties. Got that replaced at a great deal and because I had purchased the service agreement there was no fee to replace. We have been very happy with the service and follow up.

• Review fromLarry P

  Date: 07/26/2023

  1 star
  My biggest regret. I called them to get my a/c working. They charged me $684 for a capacitor condenser that costs under $100. I had two other reputable vendors come out. They both said they would have saved me over $400 from what they charged. Their prices are outlandish, service is poor and all they want to do is sell you a new system. Even the parts they use are inferior. Save yourself a lot of money and don't use them. I wish zero stars were an option.

• Review fromMark A

  Date: 07/21/2023

  1 star
  This company charged me $763 to replace a $20 capacitor in my AC unit which took the technician about 10 minutes to install.Furthermore, they misdiagnosed the problem with our furnace/air handler claiming it needed a new capacitor and a new blower motor with an estimated cost of $1300. I had another AC company examine the furnace and determined the circuit board needed replaced. The blower motor was fine. The cost was significantly less ~ $500.The technicians have a convenient notebook with prices listed for different repairs. They just point to the one that corresponds to the repair needed and that's your price. No explanation or detailed breakdown of costs is given.This company has a reputation of being dishonest and drastically over-charging customers,

• Review fromArt C

  Date: 07/17/2023

  1 star

  Art C

  Date: 07/17/2023

  AC, Furnace and water heater were installed by Right Now Heating and Air on 8/12/2016. Today it is not blowing cold air anymore only the fan is running. 9 days for someone to come take a look. I was advised to replace the air filter (was replaced a month ago) and give it 24 hrs (Kaylin) SMH. I know its hot and they are busy, but expected faster service from the company that installed it. I won't use them going forward nor recommend them to anyone. Try A1 Heating and Air as they were only 2 days out and much nicer on the phone.

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 07/19/2023

  ******************,

  We have not been to your home since your system was installed 2016.  We are glad to hear that you were able to find someone to meet your timeline; we wish you the best.

• Review fromMary G

  Date: 07/14/2023

  5 stars

  Mary G

  Date: 07/14/2023

  Im so pleased with Right Nowthe service was timely, excellent and professional. I hope I dont need to, of course, but I would definitely call them again for any plumbing need.

  Right Now Heating, Cooling & Plumbing, LLC

  Date: 07/17/2023

  Thank you very much for taking the time to share your experience; it truly means the world to us!  Thank you for allowing us to serve you.