Reviews
This profile includes reviews for Melaleuca, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 198 Customer Reviews
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Review fromPat K
Date: 05/30/2023
5 starsI love this company... Where have you been all my life... The Peak Performance Packs is a game changer in my life.Thank you?? I will never NOT buy from this store... Made in America by someone who LOVES *******!!!BLESS YOU, *****!!!Review fromVirginia E
Date: 05/18/2023
5 starsI have been a customer with ********************** for over 20 years. I had a liver transplant and was advised to stay away from chemicals. I started using their cleaning products and laundry detergent...amazing! I spent 5 years overseas in *********** and had my monthly order sent by my friend. They have a very strict bio security policy and I never once had the products stopped at the border. Highly impressed. We rented a lot and I used their cleaning products on each house we left, looking better than when we arrived. I am loving that they are upgrading and adding products regularly, they have come a long way from when they first started. I love sharing Melaleuca with friends and family. I have had no issues with customer service any time there was a problem, which was rarely.Review fromQueen H
Date: 05/02/2023
5 starsI LOVE MELALEUCA! I was with them about 12 yrs ago as a customer and fell on hard times so I stopped ordering the products, but I recently reconnected with the company in October as not only a customer, but now Im building and making a nice paycheck because of them! The products are amazing, customer service is always very professional, and the compensation plan is like no other! (Not to mission all the perks we get every month?)Review fromJennifer V
Date: 04/20/2023
1 starThis company gets one star because i cant give less than that. I helped out a friend and placed an order. Was told no automatic shipments and I can cancel my membership at any time. That is not true. I cancelled my membership 2/14/2023 and I am still being charged for orders that I did not place. Plus I never received the extra orders they are charging me for.I can not remove my bank card from the account, and the customer service is terrible. I thought that my "friend" would help me get this solved since she promotes the products but clearly i'm only a $$$ to her. Buyers BewareReview fromBernee C
Date: 04/19/2023
1 starBernee C
Date: 04/19/2023
They just sent an email to customers regarding candles that they sold that were manufactured somewhere else. Apparently, there is an issue with the wick which is clearly a safety hazard so they are asking customers to measure the wick and send pictures. They want proof you have a faulty candle when clearly they are at fault. Just send refunds or replacements!! This is a clear example of their crappy customer service and proof that they DO NOT manufacture their goods as they claim. Stay away from this Company. They should have a F- rating!
Melaleuca, Inc
Date: 04/21/2023
We appreciate your concern regarding candle safety. Our voluntary candle recall was issued out of an abundance of caution. We take product safety very seriously, and we want to ensure our customers can use every Melaleuca product with absolute confidence.
In this instance,weve received reports that only one in approximately ***** candles has been affected by a candle wick that was placed too closely to the edge of the candle.We recognize that measuring the wick and sending a photo is an additional step,but it is the most reliable way for us to replace the candles in question.
Additionally, we would like to clarify that that while we do make the vast majority of the products we sell, we do not claim to manufacture every product ourselves. In limited cases, we work closely with specialized suppliers to broaden the range of products available to our customers.
At Melaleuca,safety comes first. We thank you for your feedback and apologize for any inconvenience this may have caused.Review fromPaula A
Date: 04/11/2023
1 starThey only get a 1 star rating because I have to give something. I ordered $97 on 2/28/23. Order was said to ship on 3/2/23. *** has no tracking number because it hasn't shipped. I called they said I had to wait 10 days to get it re-shipped. The re-ship has no tracking number. I have called the company several times. I was told they would refund my money to the original payment account. When that didn't happen I was told it could take up to 10 days because of the banks. That is a lie. I called both banks I deal with and was told as soon as a total is refunded from the retailer it will show pending in my account. Called back because I hadn't rec'd it. They said they couldn't refund the money electronically because their system wasn't set up that way. They would send me a check. It's been 10 days and no check as of 4/11/23. Called today. They couldn't give me the check number or the date it was sent out but would send out another check today and I should have it by end of week 4/15/23. This company is not a reputable company. I've been given the run around since 3/2/23. Something should be done to this company. They should be held accountable for their actions.Review fromJessica K
Date: 04/11/2023
5 starsI love the non-caustic products and the concept that when I share it with friends, I basically receive laundry detergent, dishwasher detergent, skincare, makeup, body lotion, essential oils, protein powder, Creatine powder, BCAAs, Magnesium, high quality vitamins/supplements, protein bars, meal replacements, baby wipes, soap, bubble bath, shampoo, conditioner, meat and mold-free coffee for free and I receive a check and free products on top of that. *** made! Supporting people who want to spend time with their family, care about the environment and health and wellness of others.Review fromM. R. T
Date: 04/06/2023
1 starI read online comments that this company drags their feet on cancelling accounts for members and unfortunately it happened to me. Extremely disappointed and I do expect to get a prompt response from them. Just as a previous member listed on the BBB site...$80+ in charges.Review fromCynthia P
Date: 04/02/2023
1 starThe monthly order i automatically recieve is getting smaller and smaller and the money automatically taken from my bank account is a bigger and bigger amount!! Just wrong in so many ways. Im tired of getting empty spray bottles, bar soap, lip balm, and esentional oils; one of each item mind you. That shouldn't cost more than $20.00 *** but yet I'm being taken for $85.00 a month.Review fromPaulakay L
Date: 04/02/2023
5 starsI've been shopping here for a year. After reviewing all 125 complaints its apparent to me, that these complaints are "Typical people" that want the benefits, but want them on their own terms. This business provides a service to US! We have to agree to those guidelines before anyone becomes a member. You are throughly walked thru those guidelines BEFORE you ever agree to become a member. Those that complain, will complain about anything. This company has been outstanding in customer service, products and their transparency. This is an example of a good "American Company" Every complaint I've read is a individual that if they truly looked at themselves and saw that they are responsible for their actions, not the company, they would retract. Melaleuca stands by honest people, its sad that those "other people" cause such distress and keep good companies from coming to market because they have to deal with such people!
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