Online Retailer
Soothe RelieveThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 175 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical practices by this company. I ordered ONE PR ONLY! THEY added 4 addl pr I did not want. TheyREFUSED TO ADJUST- Stating it was in Processing to be shipped , even though it was within mins only I contacted my bank immed. As I used a credit card to purchase the one pr of ******** is under investigation by my bank.Business Response
Date: 01/07/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Initial Complaint
Date:01/06/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/2/25 Approx 7:00 pm EST Ordered ONE pair of neuropathy socks. Was shown total for approx $25 for I pair plus shipping. that is the only amount I approved.1/2/25 Was alerted by *************** that a charge had come in for $66.33. Upon checking, I saw that it was Sootherelieve.1/2/25 8:37 PM Rec'd confirmation email from Sootherelieve for 1 pair PLUS 4 more pair. Asked me to check and make sure everything was correct and said a tracking number would follow.1/2/25 10:10 PM I emailed and asked them to cancel all orders.1/2/25 10:13 PM They asked me to fill out the appropriate form, stating that if it was beyond 12 hours, they might not be able to cancel. It had been only 2 hours. I immediately filled out the form.1/3/25 1:45 PM I emailed them demanding my money. No response.1/4/25 12:02 AM I emailed them demanding my money. No response.1/4/25 8:35 AM I emailed them demanding my money. No response.1/4/25 3:09 PM I emailed them demanding my money. No response.1/5/ 7:19 PM FINALLY, someone named "Johnber" emailed me and told me it was too late stating that it had been processed and shipped. He gave me this tracking number: YT2500421272123691 Upon checking this number, it was "processing" but the last event was "shipment information received." It had not been shipped.I looked them up on the BBB site and saw that all 91 complaints said the same thing.They give an address in CA on the bottom of their website. It is a ******************* not their business. They are in *****, as I am sure you know. They apparently have a PO box at a *** store in **.Business Response
Date: 01/07/2025
Dear ****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/14/2025
Thank you so much for intervening on my behalf to resolve my issue with this seller. I have been notified by my bank that I have received a full refund.
I am all too aware that companies target the elderly and others who can least afford to lose money. These are the customers who are most likely to purchase socks for neuropathy. Many companies assume that the added money will not be noticed until it is too late, or the targeted customer may not be savvy enough to pursue the matter.
It is my hope that getsoothrelieve and its parent company will reconsider how they do business by letting their products speak for themselves and building their company based on repeat customers rather than picking people's pockets.
With that said, I do thank them for the offer of the free socks; however, they may already be on the way back to them because I contacted the carrier and asked them to return the package to the sender as I told them I would do, especially after they refunded my money.
Initial Complaint
Date:01/05/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item online tonight, they charged me for four more. Thier website is very confusing and attempted to get me to add items to my order by clicking to "Complete Order". After trying to get ****** to stop the transaction (unsuccessful) I consider this to be fraud. I looked at the BBB site and almost every complaint against SoothRelieve is this same thing. I have not gotten any response from the seller.Business Response
Date: 01/07/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***********Initial Complaint
Date:01/04/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to order one pair of socks and they charged me for four pairs at almost $65.00. Sent emails and phone calls. No one answers phone or email for soothe relieve. They are rip off artists. The attorney general should be notified. Now I read many others were also scammed the same way and nothing is done? I am appalled by such thievery.Business Response
Date: 01/06/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:01/04/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 2024 I purchased 3 pair of compression socks . I was totally disappointed with both the misrepresentation of sizing an inferior quality . Company refused refund and offered deduced price , I refused, they stopped responding and did not refund nor accepted return .Business Response
Date: 01/06/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/11/2025
They refunding full amount , thank you , no need to proceed forward! Thank you once again
Initial Complaint
Date:01/04/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one pair of SoothRelieve compression socks for $22.00. The company sent me a receipt for four pairs of socks for $66.26. I ordered the socks on 12/26. I responded back to SoothRelieve on 12/27 with my complaint that I never ordered 4 pairs of socks. Their reply was I could not cancel my purchase and claimed I did order 4 pairs of socks. When I placed my order I had entered my credit card information. At the end of purchase order the final step was "confirm my order." The order form automatically takes you into an offer to purchase more socks at a discount. I did not order additional socks. I never "confirmed" my order. I am seeking a refund from this fraudulent company.Business Response
Date: 01/06/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:01/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 1 pair of compression socks from Soothe Relieve the total of 1 pair of socks was $22.90. I checked my checking account and noticed an additional charge of $39.95 which is for 4 additional pairs of compression socks, which I did not ordered.Business Response
Date: 01/06/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Initial Complaint
Date:12/30/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one pair socks for $16.95 and it then turned into 5 pair with additional charge of $36.95 for 4 socks I did not want. I want a refund of $36.95 and I dont want the 4 pack of socks. I see this is a pattern with this organization.Business Response
Date: 12/31/2024
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 01/08/2025
Hi I received a refund from the seller. Thanks again.
Initial Complaint
Date:12/26/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one pair of socks, they kept declining my card a then sent me an email with multiple orders and putting it through to my bank. No phone number to contact them, how can they be allowed to do business? I want full credit given to me, I dont want their product.Business Response
Date: 12/27/2024
Dear ****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order number 5301055029456 and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *************************************Customer Answer
Date: 12/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***********Initial Complaint
Date:12/23/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 1 pair of socks and they charms for 8 pairs, I tried to cancel the order 5 minutes after ordering, I got an email they already processed and shipped. Total scam. This company needs to be investigatedBusiness Response
Date: 12/24/2024
Dear ******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********
Soothe Relieve is NOT a BBB Accredited Business.
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