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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted a price of $17 and was scammed and charged $61! I Never approved that amount Im a senior citizen on a small fixed income they ripped me off!! I just received the Compression Socks and they are Definitely not compression socks because Ive worn compression socks and knee high ones also. Compression socks are supposed to be tight and not made of a cheap material!! I WANT MY MONEY BACK!!CANT SOMEONE HELP ME I NEED FOOD NOT THESE!!

    Business Response

    Date: 12/23/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought was only a 30day supply of a supplement. As I navigated the shopping cart to finalize my order it seemed like my order wasnt completed so I clicked through. With one click the order completed, doubled my order AND signed me up for a subscription. I was given no notification that I signed up for anything, no notification that I had doubled my order.I wasn't made aware of this until I was charged AGAIN for the same amount. When I tried to call and cancel the call went to a full voicemail box. I have sent emails and messages with no response. The only recourse left is to go to my bank to get a refund from this scam of a company.

    Business Response

    Date: 12/20/2024

    Dear ****,

    Thank you for reaching out to us regarding your order.

    Upon checking all the information you provided, including the screenshot, we were unable to locate your order in our system. Its possible that you may be referring to a purchase made with a different brand.

    To confirm, our brand is SoothRelieve. If your order was placed with us, please double-check the details and provide any additional information (e.g., order number, email used for the purchase) so we can assist you further.

    If you have any other questions or need additional support, please dont hesitate to let us know.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2024, I ordered 2 pairs of compression socks. My order number is *************. I ordered 2 and expected to pay $30.00 and was charged for 4 at $60.00. To date nothing has been delivered. I have made multiple attempts to contact the company but all I get in return are canned responses via email. I would like a full refund. I live on a fixed income and don't have money to throw away.

    Business Response

    Date: 12/17/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one pair of socks, after putting in cc information and getting bill summary I saw that the quantity of socks had been changed to (5) pair, I only ordered (1) pair. Ive tried several times to reach out to cancel this order completely and they have made it impossible.. theyve changed the order # twice on me I would just like to cancel this order all together.

    Business Response

    Date: 12/16/2024

    Dear Lucie,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 pair of socks for $17 and suddenly my bill is $67!! I just want my ordered canceled. I sent numerous - emails to no avail. I just want it canceled and my card credited.

    Business Response

    Date: 12/16/2024

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks from sooth relief got ***** worth of socks should've been 30 something dollars when I received them yesterday they are to small I can get no satisfaction from this company's help section they keep sending me the same email everytime I respond to them stating that because the transaction has already went through well of course it has they sure wouldn't have sent me the socks if not paid for all's I'm wanting is to exchange them for the right size evidently there large is a lot different than normal

    Business Response

    Date: 12/13/2024

    Dear ****,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

    We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method.  Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. 

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 12/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/11/24 I entered your web site to purchase X1 pair of sooth relief socks, the web site on exit left me no option (later seen in very small print) to increase from one pair to 6 pairs, very unhappy with this web site EXTREMELY fraudulent/confusing type wording. I did not order the soothe relief ointment (which has NEVER been received. 2 accounts 1st $55.92 NZ ??socks 2nd $63.68 ?? Relief balm NEVER received & NEVER ordered. I was so cross with exiting finally that a email from your company post this transaction was blocked by me .they were trying to interest me in an another product.. This level of deception internet shopping needs to be addressed. I am asking for full $119.60 NZ to be refunded due to all of the above. .. PS do not send me products I have not ordered ie soothe relief balm, I want refund for this & deception of socks as well.

    Business Response

    Date: 12/11/2024

    Dear *****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.
    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order
    ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order a few days ago for one pair of compression socks then noticed that I was charged approximately $100 for two orders. Within minutes, I asked that My order be canceled and my money be refunded. I have not had a response. I would call them directly but I cant find a phone number. I merely want my order canceled and my money refunded ASAP.

    Business Response

    Date: 12/10/2024

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    *** *****

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair of socks for *****. I had entered my credit card number but a screen said checkout but it never showed me a screen saying what my purchase plus shipping it flew right on to thank you for your order and I looked at my credit card and I was billed $100.61.

    Business Response

    Date: 12/10/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/16/2024

    Yes I did get my credit thank you for your assistance. The biggest problem with their website is when you hit checkout it goes right past anything so you dont get to see what you ordered how much its costing or what shipping is. Thats completely unacceptable to the consumer

    Customer Answer

    Date: 12/18/2024

    So now I received the product in the mail and I need to try to return it. So Im in contact with them to get it returned I have an opened it and I dont intend to. So I wanted to update you on the status thank you for all your help. Do you have any advice for me on this after receiving the package? 

    Business Response

    Date: 01/08/2025

    Dear *****,

    Thank you for reaching out to us. We hope this message finds you well.

    We are writing to confirm that your full refund was processed successfully on December 10, 2024. You should have received the amount in your account by now. If you have not seen the refund reflected in your records, please let us know, and we will be happy to assist further.

    Additionally, as a gesture of goodwill, we kindly ask that you keep the items you received as a complimentary gift. We hope you find them useful and enjoyable.

    If you have any further questions or concerns, please dont hesitate to contact us. Were here to help.

    Thank you for your understanding and continued support.

    Customer Answer

    Date: 01/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order one thing got charge for more don't use this cite it's a scam

    Business Response

    Date: 12/08/2024

    Dear Alberta,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    T**** you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

Soothe Relieve is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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