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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The checkout process was very misleading. I ordered one pair of the compression socks and ended up apparently ordering multiple pairs. There was also another transaction one the same order for $56.25 which was also for multiple pairs.

    Business Response

    Date: 12/08/2024

    Dear *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After see their ad on one of the electronic news outlets, I decided to try their socks as I have neuropathy in my feet. I went to their sight but decided not to order. Later I received an email with an additional discount and decided to order one pair. I ordered one pair but at check out, was charged for 4! Despite several attempts to cancel, within minutes of getting the confirmation that the ordered was promised, I was not successful. I have attached copies of email trail

    Business Response

    Date: 12/08/2024

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much like everyone else whose complaints I have read. This couple not only added four more par of socks and adding an additional $61 to my order. They also showed me ordering four pair when A only order two. A formal complaint with the *** should be filed to get this company off the internet. They are a scam and do not even have a way to source a phone number to actually contact someone. I will be filing a complaint with ****** if I have not heard back from these guys. If that is indeed the case I will also be filing a complaint with the ***. That is not a threat that is a promise. I would expect they cancel the $61 four sock order and just send me the two I ordered. If that does not happen then I will expect a full refund.

    Business Response

    Date: 12/08/2024

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to try one pair of compression socks from this company. However, without making a choice the order was expanded to 4 more pairs.The order was not visible before being processed and payment made. When I saw the confirmation I searched for an option to modify or cancel this order. There is none. I called the available tel number but was unable to get the proper option or to speak to someone

    Business Response

    Date: 12/05/2024

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ALLOWED MY DISABLED DAUGHTER TO ORDER 1 PAIR OF SOCKS, AND THEY CHARGED HER ON MY CREDIT CARD FOR 4 PAIRS OF SOCKS, I EXPECTED TO PAY ABOUT $20.00 AND THEY CHARGED ME $60.91, I CALLED IMMEDIATELY RIGHT AFTER IT WAS SENT TO STOP THE TRANSATION ALL YOU GET IS A RECORDED VOICE SAYING TO LEAVE INFORMATION. I EMAILED THEM ALSO AND I GOT A GENERIC RESPONSE TO CALL AND THE 2 PHONE NUMBERS GIVEN ARE NOT VALID NUMBERS. THIS IS A BAIT AND SWITCH SITUATION I BELIEVE, IF THIS WAS AN HONEST MISTAKE ON THERE PART THEY SHOULD HAVE A LIVE PERSON TO SPEAK WITH, THEY HAD PLENTY OF TIME TO CANCEL THIS ORDER AND STILL ALLOWED IT TO GO THROUGH. JUST WRONG.

    Business Response

    Date: 12/04/2024

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I ordered 2 pairs of compression socks. 2 payments came out of my account totaling $100. When I looked at my order they added a extra 4 pairs I have emailed their support address at least 5 times and no feedback at all. Then I emailed to cancel my order and again no response. I spent 4 hours trying to contact them. I totally feel scammed

    Customer Answer

    Date: 11/28/2024

    I received the email from Soothe relief and they will fully refund the order. This complaint is fully resolved. 

     

    Thanks for your help!

     

    Best Regards

     

    *** Mccauley 

    Business Response

    Date: 11/28/2024

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to return 2 pair of Soothrelieve socks for full refund, but, seller is saying they have to be 'UNOPENED'. How can I know if they fit if I don't try them on. I mean, really? Asking for full refund back to my CC and hope I get it.

    Business Response

    Date: 11/27/2024

    Dear ****,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a transaction november 10. I ordered compression socks from SootheRelief but I was billed for another product with out my knowledge, I found out when I saw the charge in my account. I couldnt find any phone number to adjust my order because I didnt received a confirmation number in the email that I provided. When I could finally send a message to your customer service the response was that they can not cancel any thing because they send the product( I didnt receive anything) but they are sure that the product is great and I am going to love it. I hate the overcharge and the way they are trying to sell something I didnt request. Sounds it is a scam.Finally I received a tracking number in a different email, I am scared, how they fish for that email with out my authorization? Really bad experience

    Business Response

    Date: 11/21/2024

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************* Of my own volition, I decided to order four pair of socks. Between the cart and the purchase, they stuck in another four pair of socks. $60.91 and $39.95 charged by ******. I contacted them and said I didnt want the additional four pair. I told him I would be returning the package unopened with eight pair of socks. I photographed the UNOPENED package and mailed it back to them. They refused to refund my entire purchase amount. They deducted $18.94 of the $39.95 (4 additional pair) stating I tried them on and they were used. absolutely a false statement on their part. I paid the shipping to return these to them. Searching online, I can see that they have done this to customers.

    Business Response

    Date: 11/20/2024

    Dear *****,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

    Customer Answer

    Date: 11/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you for assisting to help this company do the right thing.

    Sincerely,

    ***** *******

     

  • Initial Complaint

    Date:11/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Soothe Relieve for two pair of compression socks and received six pair. All the company will offer is a discount off the extra four pair, no refund. I dont want or need the extra pairs.

    Business Response

    Date: 11/18/2024

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

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