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Soothe RelieveThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 67 Customer Reviews
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Review fromJoAnn G.
Date: 02/14/2024
1 starJoAnn G.
Date: 02/14/2024
It is impossible to get any results with this company. I cancelled 2 orders within 5 minutes of the order and got a confirmation of my request. They still sent them with my other order via the post office and I had to pay an additional cost of $51.70 for delivery and then another $44.12 to return them. None of this is my fault. I have now been charged $193.21 for one order and $83.67 for the 2nd order that I Cancelled. They need to accountable for all of this. Please look into this. Unfortunately I cannot give them any stars but you can't submit this form without leaving 1 star.Thanks ************************Soothe Relieve
Date: 02/16/2024
Hello *****,
We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service.
We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromChris E
Date: 02/10/2024
1 starChris E
Date: 02/10/2024
Ordered only one pair of socks, and was charged for 5!They give a complete run around for returns! ScamSoothe Relieve
Date: 02/12/2024
Hello *****,
We apologize for the inconvenience this may have caused you.
We understand your concern and value your business with us. In order to assist you promptly, could you please provide the order details such as name, email address and order number. This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
Thank you for your cooperation, and we look forward to resolving this for you.
Review fromDan Z
Date: 02/06/2024
1 starDan Z
Date: 02/06/2024
These socks are terrible. Very weak compression and very uncomfortable as well. *********************. They make it very hard to get a refund as well.Soothe Relieve
Date: 02/07/2024
Hello ***,
We regret the inconvenience you've faced with our company and extend our apologies.
Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method.
We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromSusan T
Date: 02/05/2024
1 starSusan T
Date: 02/05/2024
I cant use these socks. I tried to cancel the order 10 minutes after I placed it. I sent them 3 or 4 emails to cancel with no response. They sent them anyway. I want to return them and get a credit on my credit card. They wont give me a return address and they have no phone number This is a SCAM. I am reporting them to the BBB. I am not letting them off the hook I want m money back!!!Soothe Relieve
Date: 03/21/2024
Hello *****,
We regret the inconvenience you've faced with our company and extend our apologies.
Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromRay S
Date: 01/26/2024
1 starRay S
Date: 01/26/2024
We cancelled our order with in 1/2 an hour of ordering and they still proceed to charge us and sent the order. We were not aware we were being billed in ** funds, no where does it state that. Very difficult for them to stop. We are very frustrated and these people must be stopped.Soothe Relieve
Date: 01/29/2024
Hello ***,
We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.
Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution
Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
Review fromMichael R
Date: 01/25/2024
1 starMichael R
Date: 01/25/2024
Completely duped me on their order page, which was a click thru on ********* I intended to order 1 item, but they kept trying me to order more. I was sure I avoided that but clearly didnt, because I was charged for 5. Im infuriated by this type of scam.Soothe Relieve
Date: 01/26/2024
Hello *******
We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method.
We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromPat S
Date: 01/16/2024
1 starPat S
Date: 01/16/2024
Ordered 1 pair and charged for 1 package of 4. Did get corrected. Reluctant to even try the product since it is non-refundable if used or package has been opened. Size Large is not large enough to fit over my heal. I sent photos and detailed description of my refund request for the socks receiving a reply acknowledging their size Large is the biggest they make and does not fit a man's average foot. My refund request was approved despite the "opened package" policy. The socks had to be shipped, at my expense and then sent to a separate department for verification once received at the warehouse. Then they ghosted me, for weeks! Finally ***** replied that I do not qualify for the refund due to the "open package and/or used" policy. Soo... how do you inspect and try the product for size (expecting a tight fit) without opening the ziplock package??? This company is very difficult to work with, very poor customer service and no commitment to their clients. At least you can get a refund if purchased on Amazon but an expensive waste of time using and ordering from their website. Casts a sour outlook on independent businesses.Soothe Relieve
Date: 01/17/2024
Hello ***,
We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromJanet T
Date: 01/16/2024
1 starJanet T
Date: 01/16/2024
Placed an order on 5 January ****. Contacted them to cancel the order 6 minutes later and was advised they would cancel the order but would only refund a part of the cost of the order. Have attempted to contact them by phone and email numerous times and have not received a response to resolve the matter. Received emails asking questions and making comments but nothing to resolve the matter.Their website shows that the have a "...30-Day Money-Back Guarantee..." They sent a statement that the merchandise was sent 16 January ****. "16 Tue 07:58 pm In Transit In Transit to ******************** ****************, **, *************..."Have numerously tried to contact them to stop shipment but have been ignored.You should NOT order anything from this company as it is apparent that they misrepresent points shown on their website and offer poor customer service.Soothe Relieve
Date: 01/18/2024
Hello *****,
We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.
Your insights are invaluable, and we are committed to improving our customer experience.
Review fromLynda M
Date: 01/16/2024
1 starLynda M
Date: 01/16/2024
Dont buy anything fr this company; its a total scam. They market these socks as relief fr insomnia to cure for neuropathy. None of this works! Socks do nothing except keep your feet warm. I contacted the company within minutes of realizing I would b charged for 5 pairs instead of one. They said I could not cancel the order as it had already been completed. It was Dec 27 th SoI highly doubt it would go thru that fast ended up paying over a hundred dollars which also included 5 foot pads for detoxing. Also a complete scam. I tried it for 5 nights with absolutely no effect Dont be fooled by this bogus company.Soothe Relieve
Date: 01/17/2024
Hello *****,
We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.
Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.
Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
Review fromLarry O
Date: 01/09/2024
1 starLarry O
Date: 01/09/2024
Ordered 1pr of socks for $17 and card charged for 8 prs over $100!! Notified them right away got email back saying too late to change or cancel order. Will send them back as soon as they serve and request refund again. If not, will file with BBBSoothe Relieve
Date: 01/12/2024
Dear *****,
We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method.
We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.
Your insights are invaluable, and we are committed to improving our customer experience.
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