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ABC Plumbing Sewer Heating Cooling ElectricThis business is NOT BBB Accredited.
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This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 125 Customer Reviews
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Review fromDENNY F
Date: 06/26/2023
1 starDENNY F
Date: 06/26/2023
*** CAME OUT TO MY SON'S HOME ON A WEEKEND EVENING CHARGED OVER $1,600 FOR ONLY ONE HOUR ON THE *** AND FOUR POUNDS OF A410 FREON. SAID THEY DID A LEAK TEST BUT ANOTHER COMPANY THAT CAME OUT SAID THEY DID NOT. NO COMMUNICATION WITH *** WHEN TRYING TO CALL THEM. NEVER EVER USE THIS COMPANY TRIED CALLING FOR A REFUND ZERO STARS BUT I CHECKED ONE TO MAKE SURE THIS REVIEW WAS POSTEDABC Plumbing Sewer Heating Cooling Electric
Date: 05/03/2024
Dear ******,
Thank you for providing feedback from your son's recent service call. It is always important to know that we are a flat rate company. Charging by the job and never by the hour. Should any additional work have presented itself, your son would not have been charged anything more. While we appreciate the other company's opinion we will not go along with their diagnosis. Just as they would not move forward with ours. Have a wonderful day.
Review fromChristine S
Date: 06/26/2023
1 starChristine S
Date: 06/26/2023
Critical: Professionalism, Responsiveness Warning! This company has scammed us from the very beginning. First of all, they talked ** into purchasing an ION ******* $4000 sump pump with a back-up battery which was not necessary for our circumstances. We have had several plumbers tell us this was a waste of money. The pump failed after a year of use and *** failed to service our needs in a timely manner . A technician showed up after 12 hours of us hand pumping water for an entire night. The technician failed to replace the correct part. We had to pay $900 for an emergency back-up pump until *** could come and replace the failed pump. *** has declined our request to compensate us for a portion of the $900.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/03/2024
Dear *********,
Thank you for sharing your experience. We are sincerely sorry to hear about your disappointing experience with our company. We deeply value our customers' satisfaction and take your feedback seriously.
We apologize for any misunderstanding regarding the recommendation for the *** Genesis **** pump and its backup battery. Our intention is always to provide solutions tailored to our customers' needs, and it's regrettable if this was not the case in your situation. We will review our sales process to ensure clarity and transparency moving forward. Regarding the failure of the pump and the delay in service, we understand the frustration this must have caused you. We strive to respond promptly to all service requests, and we regret that we fell short of this standard in your case. We are actively reviewing our service procedures to prevent such delays in the future.Review fromvincent r
Date: 06/25/2023
5 starsThey came out trying to sell me furnace and ac unit telling me *****. To do band aid **** I called a friend who changed a piece in condenser 15.0$. I guess they wanted **** for labor unbelievable.Review fromMary M
Date: 06/25/2023
1 starMary M
Date: 06/25/2023
On April 12, 2023 I contacted *** cooling regarding my new townhouse that I purchased 2 years ago regarding my air condition unit to get it checked because my sons bedroom on the 3rd floor is not getting enough air, my bedroom is on the 3rd floor also and it works fine, so I called *** they said it would cost me $29.99 with no hidden fees. I said ok have them come over to check, the technician Mory checks the unit and said everything is ok, checks the 3rd floor air said there's a difference of 20 degrees in the rooms comparing mine and my sons, gets on the roof said everything is ok. Then comes to the kitchen table with his pad 1/2 an hour later and gives me a price of $400 something dollars I said what you didn't do anything but look. Then he said ok I can lower it to $266.00 that's what I paid him but you have to join the ultimate advantage club and pay $16.97/month for a year, I felt robbed this is ridiculous. I had to sign because I wasn't prepared to pay all this money for something that wasn't done especially after getting quoted $29.99 no hidden fees. Then I asked him so what did you find, what is the resolution nothing was done, he said well we can maybe add more free on to the air condition unit but it will cost $700.00 at that point I told him no forget it. I really feel scammed and robbed at the same time, I wish someone can help me get my money back especially that nothing was done, my sons room until this day is still hot even with the central air on. I will never recommend this company at all. They need to be investigated. ThanksABC Plumbing Sewer Heating Cooling Electric
Date: 05/03/2024
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with *** Cooling.
We are deeply concerned to learn about your dissatisfaction with the service provided by our technician, Mory. We hold ourselves to a high standard of professionalism and customer service, and it is clear that we fell short of meeting your expectations on this occasion.
We understand your disappointment regarding the discrepancy between the initial quote and the final cost presented to you. This miscommunication is unacceptable, and we are actively investigating the matter to ensure that such instances do not occur in the future. Your feedback is invaluable to us as we strive to improve our processes and service delivery.
Regarding the issue with your son's bedroom remaining hot despite the central air conditioning system, we apologize for any inconvenience this has caused. Thank you and have a wonderful day.Review fromAllison R
Date: 06/19/2023
1 starAllison R
Date: 06/19/2023
BUYER BEWARE. I spent $16k on a new condenser and furnace in 2021. The ** has been repaired 3x including yesterday. Today, broken again. This has been the biggest waste of time and money. Use Four Seasons. Nothing but a problem starting with installation. Now I'll kick back and waster entire day yet again waiting for **** A Bunch of C***ABC Plumbing Sewer Heating Cooling Electric
Date: 06/20/2023
Dear ************, Thank you for taking the time to inform us of these issues. According to our records, we are happy to see that you are working closely with our Lead Customer Experience Specialist to resolves these issues. We apologize for any inconveniences this may have caused and we appreciate your time and patience. Sincerely, *** Customer Experience TeamReview fromrobert h
Date: 06/12/2023
1 starrobert h
Date: 06/12/2023
I trusted ABC Plumbing Sewer Heating Cooling Electric Plumber because they put a new heater and air-conditioner my brother home in Home Town in Aurora for $4,200. I called because the kitchen faucet water handle was leaking. They showed up today and told my brother who is disables and has reasoning of a 6 year old. This house was built in **** and disabled AID clients live there. Some how the convinced my brother to pay $4,339.97 for a Faucet, This is outrageous and unconscionable to take such advantage of the disable people. This is almost 5 months of their income. The even talked him into some ************************ This has got to be the biggest ripoff I have ever seen. I was call to pay the bill after the work was done. I complained and the Technician said he was just doing what *** told him today. I will never use them and will advise my disable brother not to approve any charges in the future.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/13/2023
Dear **************,
We appreciate your feedback and we are disappointed to heat that the value of our services did not meet your expectations. Our flat-rate, transparent pricing always includes 24-hour service as well as industry leading guarantees and warrantees. Please reach out to our Customer Experience Team at *************************** or call ************ to further discuss your experience. Thank you in advance for you time.
Sincerely,
ABC Customer Experience Team
Review fromCraig R
Date: 06/09/2023
1 starCraig R
Date: 06/09/2023
I made an appointment for 1:00 PM. Was told there would be a call when they were on their way. No call. I call them at 3:30. "No worries, we work into the evening.". At 5:30 they call and cancel. Pretty sad.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/13/2023
Dear ****************, Thank you for bringing these concerns to our attention and we will be looking into the processes that caused this delay in service. We are happy to see that your appointment was rescheduled and completed. We appreciate you as a customer and thank you for choosing ***!Sincerely, *** Customer Experience TeamReview fromMargaret L
Date: 06/08/2023
1 starMargaret L
Date: 06/08/2023
Rip off.I called them with a leaking bath tub. They came and didn't even check what the problem was. They simply changed the pipes and charged me exhorbitantly. They didn't even check afterwards to make sure the problem was resolved. Very heart breaking.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/13/2023
Dear ************************, Thank you for bringing your concerns to our attention. One of our dedicated Customer Experience Specialists has attempted to make contact using the customer information on file. We would like the opportunity to address these issues and ask that you please reach out to our Customer Experience Team at *************************** or call ************. We hope to hear from you soon. Sincerely,ABC Customer Experience TeamReview fromMichele Z
Date: 06/08/2023
1 starMichele Z
Date: 06/08/2023
ZERO stars should be an option. May 31, 2023, less than 30 minutes to replace a kitchen sink garbage disposal (value < $150), no new plumbing required, charged $1,500, left with a dripping connection because the tech failed to tighten the *** fitting from disposal to drainpipe. I also had to ask the tech to test the new disposal to be sure it even worked! We have been a customer for 20 years and will no longer recommend or use their services. Their *********************** is no benefit. There is no "100% satisfaction guarantee." I specifically asked the tech why the charge was so high and got a shoulder shrug. We attempted to contact a service manager to discuss the exorbitant price charged and poor job completed to no avail.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/09/2023
Dear ******************, Thank you for bringing to our attention your concerns regarding your recent service experience. We are happy to see that an *** Customer Experience Specialist was able to address these concerns and cancel your club membership. If there are other concerns you would like to address, please contact email *************************** or call ************. Sincerely, *** Customer Experience TeamReview fromJames A
Date: 06/01/2023
1 starJames A
Date: 06/01/2023
ABC came out to install an air conditioner in August if 2022 for my 86 year old parents. They then said they needed a new furnace and charged them $16,600 for their services. Twice as much as my parents should have been charged. They then called my parents in February to come out and do a warranty check on the new furnace - install new filter. Apparently, ABC snuck their warranty program into the A/C and Furnace fees. The heating guy then proceeded to check my parent’s hot water heater and the heating guy came upstairs and said they needed a new hot water heater, some new valves and minor plastic piping enhancements. The estimated cost for all of this was $7,800. The ABC tech forced my parents to sign his iPad agreeing to replace the hot water heater. They charged maybe $4,000 more than they should have. I called 6 plumbers and they said cost should be between $3,000 - $4,000. ABC clearly took advantage of my elderly parents by charging $24,454 for an A/C, Furnace, Hot Water heater and minor plumbing enhancements. They should have been charged at least half of that.
ABC says their pricing is transparent but it isn’t. They just give a lump sum dollar amount without a breakdown of costs associated with the work order.
I implore the BBB to contact me for proof of these actions, costs etc. ABC took advantage of my elderly parents and showed no remorse. They only offered me $200 back initially.
ABC needs to stop their predatory sales practices. They are thieves.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/02/2023
Dear Mr. Allen, thank you for bringing your concerns regarding your parents. Our transparent, flat-rate pricing allows our customers to compare prices and make the best decision for their home. Our pricing always includes 24 hour service and industry leading guarantees and warrantees to provide our customers with peace of mind. We are happy to see that you worked closely with our Customer Experience Manager and a reasonable resolution was achieved.
Sincerely,
ABC Customer Experience Team
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