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ABC Plumbing Sewer Heating Cooling ElectricThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 125 Customer Reviews
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Review fromDennis P
Date: 09/23/2023
1 starDennis P
Date: 09/23/2023
************* ever. They have been out almost monthly to fix my two hvac units. Took six technicians to discover that they never put coolant in the exterior unit. This is after the interior unit froze up and leaked water everywhere. Spent ****** in two units that never worked properly over the first six months. They also fail to acknowledge their errors.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear ******,
I was truly sorry to hear about your experience. That was certainly not the level of service we strive to provide. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the inconvenience and frustration you've experienced with your HVAC units. We deeply regret any oversight in the installation and maintenance process that led to recurring issues with your units. It's unacceptable that it took multiple visits and technicians to identify the root cause of the problem. Rest assured, we take your concerns seriously and will always address with our team to ensure this doesn't happen again. Regarding the coolant issue and the subsequent problems with your units, we understand the inconvenience it has caused you and we will always return to make things right. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our company by continuing to work with you in the future.
Review fromSteven D
Date: 09/22/2023
1 starSteven D
Date: 09/22/2023
REVIEW of *** Plumbing 2 Outside water faucets needed to be repaired or replaced. Called *** and they did come out within 3 hours. Charged us $60 for an estimate. ***** the tech said $5000.00 to replace only faucets with turn off. We did not want turn offs, price then went to $3000.00. We said no thank you& had to pay the $60.00. 3 other local plumbing companies quoted us about $200-300.00 over the phone for the job. Called our company we always use, came out in afternoon, repaired the 2 units in less than 40 minutes at $279.00. DO NOT USE ***, they are RIPOFF artists BIG TIME, telling all our friends, NEIGHBORS, etc!!!ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear *****,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our service.
We strive to provide fair and transparent pricing to all our customers, and it's disappointing to hear that we fell short of meeting your expectations in this regard. We understand that clear communication is crucial, and we regret any confusion caused during the estimation process.
Your feedback is invaluable to us, and we will use it to improve our services and ensure that such incidents are not repeated in the future. We appreciate your loyalty and regret that we were unable to meet your needs on this occasion.
If there's anything else we can do to address your concerns or regain your trust, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.
Review fromMary C
Date: 08/25/2023
1 starMary C
Date: 08/25/2023
********* leak. First tech said he assumed it was the older valve so without checking for a leak, he charged $700 to replace the valve. Said he checked for a leak and there was none.Kept smelling a gas smell but was told no leak so......but a month in called them back to have someone come out. The person arrived 4 full hours after the appointment time. He never pulled out the dryer and said there was no gas leak. He literally said 'you are safe. There is no leak.' and left.Still a gas leak. Had to hire another company to come out that pulled out the dryer, actually used a meter and found the gas leak within one minute. It was repaired and guess what, no gas leak!Customer service refused any kind of refund even though they charged me most likely for a part that wasn't needed.Check bbb.org and you will see the tons of negative complaints that have gone unanswered by **** Wish I had checked first!ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear ****,
I'm truly sorry to hear about your frustrating experience with our service. Your safety and satisfaction are our utmost priorities, and it's disheartening to learn that we fell short of meeting your expectations.
We deeply apologize for the inconvenience caused by the initial misdiagnosis and subsequent delays in addressing the gas leak issue. We're committed to ensuring that such lapses in our service don't occur again in the future. Your feedback is invaluable, and we'll use it to improve our processes and training protocols to prevent similar occurrences.
Your feedback is greatly appreciated, and we thank you for bringing this matter to our attention. Thank you for your understanding.
Review fromJoseph P
Date: 07/24/2023
1 starJoseph P
Date: 07/24/2023
I had the company out to do an annual tune up on my ** unit. When it broke less than 6 months later, they claimed they actually did a tune up on our furnace (not sure why they would do a second tube ** in 3 months on the furnace), and not the ** unit so they wouldnt be responsible for missing anything.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear ******,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you experienced regarding the service provided to your AC unit. We strive to deliver 5 star customer service to all of our customers and it's disheartening to hear about your dissatisfaction.
Our intention is always to ensure that each customer receives the service they expect and deserve. Rest assured, we take your feedback seriously and will take necessary steps to prevent such misunderstandings in the future.
Thank you for your understanding and patience. We value your business and hope to regain your trust in our services in the future.
Review fromDonna E
Date: 07/21/2023
5 starsDonna E
Date: 07/21/2023
Good evening I had consultant come out because my air conditioner went out. I needed an Estimate, this young man was awesome he was patient and kind he explained all the options and plans ******** is a gentle soul he changed the game up because customer service isn't like it use to be I wish the world had more people like him. I loved his spirit Thank you ***!!!ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear *****,
Thank you so much for your kind words and taking the time to share your experience with us. We're thrilled to hear that ******** made such a positive impression during his visit to provide an estimate for your air conditioner. Delivering 5 star customer service is at the heart of what we do, and it's wonderful to know that *** exemplified patience, kindness, and thoroughness in explaining your options. We'll be sure to pass along your praise to him. Thanks again for choosing us, and we look forward to assisting you with your HVAC needs in the future!
Review fromMichael D
Date: 07/20/2023
1 starMichael D
Date: 07/20/2023
Sales person was not an honest salesman. I advise against doing business with him, or this company. He was not honest about the financing process or the charges. Absolutely ridiculous.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear *******,
We sincerely apologize for your negative experience. Honesty and transparency are fundamental values we uphold in our business practices, and it's disappointing to hear that you felt misled. We take your feedback seriously and will investigate the matter further to ensure such incidents are not repeated. We value your feedback and hope to regain your trust in the future.
Review fromDavid D
Date: 07/17/2023
1 starDavid D
Date: 07/17/2023
They are a scam business! They charge you a monthly service fee and don't even show up when you schedule an appointment to say they can show up next month. I asked for a refund and it was not provided. DON'T EVER GIVE THEM ANY MONEY CAUSE THEY DRIAN IT MONTHLY!!ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear *****,
Thank you for sharing your experience. We aim to maintain schedules efficiently and we are disappointed that your experience did not align with our intentions. If you would choose to work with us in the future I would invite you to reach out to the ******************************* Have a wonderful day.
Review fromLaura H
Date: 07/17/2023
1 starLaura H
Date: 07/17/2023
Zero stars. Old bait and switch. Website says $93 or free to unclog kitchen sink. *** came out wouldnt honor that. Wanted over $600 for less than an hour work. SCAM. Tried charge us for coming out fee of $59.95. NO way. Do NOT use this service. Go local.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear *****,
I'm sorry to hear about your experience. This certainly doesn't reflect the level of service we aim to provide. We sincerely apologize for any confusion regarding the pricing. Our team strives to be transparent, and it's disappointing to hear that this wasn't the case for you. We understand your frustration. Thank you for bringing this to our attention.
Review fromAmy D
Date: 07/16/2023
1 starAmy D
Date: 07/16/2023
Our subpump stopped working and our basement started to flood. We called *** plumbing and they sent someone out. The guy came out looked at our subpump couldn't get it to work so he installed a new one. He had my husband finace it. Once he finished installing the new one. It didn't work either. Then he figured out it was just the outlet not working. The guy should have tested the outlet first before installing and having us finace a new subpump. plugged in our old subpump and guess what it worked fine. It was the outlet all along and now we are stuck paying for something we didn't need and still had to have someone else come out and fix the electrical.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear ***,
We sincerely apologize for the inconvenience you experienced with your sump pump issue and the subsequent service provided by our technician. We understand the frustration of having to finance a new sump pump unnecessarily.
Please know that we take your feedback seriously and are committed to improving our processes to prevent such situations from occurring in the future. Our technician should have thoroughly tested the outlet before proceeding with the installation of a new sump pump, and we regret that this oversight led to additional expenses and inconvenience for you. The pump was removed and a full refund was provided.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.Review fromMarc S
Date: 07/02/2023
1 starMarc S
Date: 07/02/2023
*** Plumbing. All I can say is buyer beware. My Water heater stopped working two days before going on vacation. I would normally repair or replace it myself but my wife insisted we call someone. *** plumbing arrived within a couple of hours of being call. I asked for three (3) quotes. 1 - to repair the gas water heater. 2 - To replace the 50 gallon water heater. 3 - To install a tankless water heater. The estimates were (and I am rounding off). 1 - $1,100 to fix. But he did not recommend that due to the age of the tank. 2 - $2,000 to replace the 50 gal tank. 3 - $10,000 for a Tankless system. He also asked to look at the rest to the house and recommended replacing two (2) duel flush toilets' because he did not like duel flush systems. Needless to say. I was flabbergasted by the prices and declined any work. I paid him his service fee and sent him on his way. Later that day. I went the local home center and found the Water heater Gas control thermostat (same brand as the existing tank) for $99 and a new thermocouple for $6. So if I went the route to repair the exiting tank it would have been $105 vs the ***'s $1100 est. However, I decided on a new ************************* $650 and three (3) hours of my time. So $650 actual cost vs $2,000 *** estimate. While at the store I looked at the *********** Tankless water heaters and the most expensive one was a commercial model for $1754. *** was going to charge $10,000 to purchase and install a tankless system. Fortunately I am able to do my own work and didn't get sucked in to their predatory pricing. If you cannot do your own work. I would recommend get multiple estimates. And by all means stay away from *** Plumbing. ***************************** **ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Dear ****,
Thank you for taking the time to share your experience with us. We're sorry to hear that you weren't satisfied with the service provided by *** Plumbing.
We strive to offer fair and competitive pricing to all our customers, and it's disappointing to learn that you found our estimates to be excessively high. Your feedback is valuable to us, and we'll use it to review and improve our pricing policies to ensure they align better with customer expectations.
We understand the importance of transparency and trust in our client relationships. Your comments have highlighted areas where we can enhance our communication and service delivery to better meet the needs of our customers. If you have any further concerns or questions, please don't hesitate to reach out to us.
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