Business Profile

Hazardous Waste Services

Stericycle, Inc.

Complaints

This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

274 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stericycle and my business had a contract executed in July of 2023. I had once service for sharps pick up and have been charged monthly with no further pick-**** I was told that there were no resources to speak to management or cancel my contract due to a new contract that I was not informed of in pending status with no date of service in sight.
Business Response
Date: 12/04/2023
We have been in contact with ******************** and have resolved her complaint.
Customer Answer
Date: 12/12/2023

Complaint: 20919743

I am rejecting this response because:
I was provided a credit for 10/23 and 11/23. I did not receive a credit for 9/23. I paid $156.66 in September.

Rejection as they only reimbursed for 2 months as noted in the message I sent over last evening.

Sincerely,

*******************************
Business Response
Date: 12/15/2023
We have been in contact with ******************** and have resolved her complaint.
Customer Answer
Date: 12/27/2023

Complaint: 20919743

I am rejecting this response because:
I am pending the receipt of the credit. I entered the banking information that was requested from Stericycle. I will reach out if that process is not carried out.

Thanks,
*******************************
Business Response
Date: 01/04/2024
We have been in contact with ******************** and have resolved her complaint.
Initial Complaint
Date:11/17/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************, CSO Identifyn LLC a research laboratory located in ******** *******. We contracted Stericycle to handle our BSL2 lab waste. They were quick to send contracts, and pricing and active in enrolling us, after this they failed to make regular pick **** We have documented countless emails and calls to both the account rep and the main customer service number. Neither ever answered or returned calls. Finally with two months passed we were forced, as there was no contact at all, to call another service as stericycle failure was creating a health and safety concern for us and bio hazard must be removed per our license and health and safety operating plan. This was not optional while continued to wait. Our CEO ******************* finally reached out and again nothing, he let them know via VM we had to find alternate arrangements. Just two days later, after finding out we had found a service provider that was reliable, stericycle began flooding our emails with pick up notices and then sent a driver for pick up, now 3 months later, the drive insisted we sign he was there, we did, but emailed again the account rep- they continue to show up before our stated hours, per the contract and leave notes we were closed they couldnt pick up - now they are billing us near 4k dollars. This company operates fraudulently and if they can ignore customers, create biohazard safety concerns and then harass us now into forcing us to pay them. Its to me fraud, a system designed to operate in such a way as to take advantage
Business Response
Date: 11/27/2023
We have made several attempts to reach out to ****************** but have not been able to get in contact with him. We will continue to try and reach out.
Customer Answer
Date: 12/02/2023

Complaint: 20884311

I am rejecting this response because: the contract should be cancelled for lack of service, all monies refunded and confirmation of cancellation should be received. This company left us with a bio hazard issue that required alternative immediate action and jeopardized our licenses. They left us no choice and cost us time and additional money in fixing the issue. I evict cancellation and refund

Sincerely,

*************************
Business Response
Date: 12/04/2023
We have been in contact with ****************** and have resolved his complaint.
Customer Answer
Date: 12/04/2023

Complaint: 20884311

I am rejecting this response because: This business Steri cycle continues to come to our business and forcefully requesting we sign that they have been here, this happened just last week - this must stop.

Sincerely,

*************************
Business Response
Date: 12/05/2023
We have been in contact with ****************** and have resolved his complaint.
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We wanted to cancel our account before the annual renewal 8/15/2023. We called and emailed multiple times prior to renewal but STILL were charged for the renewal.Several emails were sent and continue to be sent with no resolution and ZERO follow up. I have asked for supervisors and supervisor's supervisor to call me and still nothing and no contact. In addition, we have Shred it services, owned by them and were being charged and in collections for an acct in ********. We are in OH and not affiliated in any manner. We want the accounts closed and the account balances to properly reflect. We have been struggling now for 3 months!!! Please help!
Business Response
Date: 11/27/2023
We have worked with ********** and have resolved her complaint.
Customer Answer
Date: 11/27/2023

Complaint: 20874411

I am rejecting this response because:
We still have the shred bin container in our office and have received NO communication directly from the company regarding our account balance or that the issues have been resolved and the accounts have been closed.

Sincerely,
***********************
Practice Manager on behalf of
***********************
Business Response
Date: 11/28/2023
We have worked with ********** and have resolved her complaint.
Customer Answer
Date: 11/28/2023

Complaint: 20874411

I am rejecting this response because:
We need a corrected final bill showing the accounts have been closed. All I have is an email saying that they are "collecting" the bin.

Sincerely,
*********************** for
DOCTOR *******************
Business Response
Date: 12/04/2023
We have worked with **************** on behalf of ********** and have resolved their complaint.
Customer Answer
Date: 12/06/2023

Complaint: 20874411

I am rejecting this response because:

The account is still not settled. We have been double charged in error as recently as today and have not received a refund or any adjustments to the account.

Sincerely,
*********************** on behalf of
***********************
Business Response
Date: 12/11/2023
We have been in contact with ********** and have resolved her complaint.
Customer Answer
Date: 12/11/2023

Complaint: 20874411

I am rejecting this response because: IT IS NOT RESOLVED!!!!!! They continue to give us the run around about the balance and charges!!!

Sincerely,

*******************
Business Response
Date: 12/12/2023
We have been in contact with **************** on behalf of ********** and have resolved their complaint.
Customer Answer
Date: 12/13/2023
Complaint: 20874411

I am rejecting this response because: IT IS NOT RESOLVED!!!!!! They continue to give us the run around about the balance and charges!!!

Sincerely,

*******************
Business Response
Date: 12/14/2023
We have been in contact with **************** and ********** and have resolved their complaint.
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired this company for medical waste removal and I have been paying for services monthly. They absolutely never send anyone for pickups and their customer service is beyond awful. Anytime Ive had an account manager they never reply to emails or calls. I call customer service and ask to talk to management and they always say theyve left for the day. Honestly, this is the worst customer service I have ever had with a company that is supposed to be professional. I have a huge build-up of medical waste, and they has said they they would drop off new containers with pickup since this customer service has been so horrible and then nobody ever shows up for a pickup. This company is fraudulent at this point. They are taking money and providing NO service and they have ZERO customer service. I have no idea how this company is in business. I have medical waste and sharps containers overflowing and nobody ever replies via phone call/email or any other form of communication. I would never recommend this company in a million years. I dont even know what to do at this point because nobody will pick up and nobody will even respond to complaints or to cancel my account. They are stealing from businesses and providing health hazards by violating OSHA standards for medical companies. Run when considering who you do medical waste business with.
Business Response
Date: 11/27/2023
We have been in contact with ****************** and have resolved his complaint.
Customer Answer
Date: 12/11/2023

Complaint: 20871911

I am rejecting this response because:
I would like to respond. They refused to refund me after months of providing
Me with no service. I have cancelled their services but I should still be refunded.

Sincerely,

***********************
Business Response
Date: 12/11/2023
We have been in contact with ****************** and have resolved her complaint.
Customer Answer
Date: 12/13/2023

Complaint: 20871911

I am rejecting this response because:

I paid for months of service where services werent rendered. I would like to be reimburse for the months of service where none was provided. Additionally, the amount of hours spent trying to get ahold of anyone was ridiculous. I have numerous email chains and call logs to prove it. Unacceptable

Sincerely,

***********************
Business Response
Date: 12/14/2023
We have been in contact with ****************** and have resolved her complaint.
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an established contract with Stericycle to provide the platform for HIPAA training for my employees. Stericycle changed their platform and format in Aug of 2023 and it no longer provided the information that I required. On Sept 19, 2023, I spoke to an account specialist and cancelled my account with reference number Ref ********. I then received a bill for Oct despite the cancellation. I spoke to **** and to ********************* in early Oct who told me that a mistake was made in billing and my account had not actually been cancelled but should now be taken care of. The bill remained on my account despite numerous phone calls and emails. In early Nov, I was billed another $65/mo and told my account is past due. I spoke to Rich yet again and was told that it would be taken care of. The $65 for Oct was removed but the Nov amount still remains on my account. I cannot get them to respond to this or to take care of it. Not only are their customer service techniques terrible but the fraudulent billing practices are unacceptable.
Business Response
Date: 11/17/2023
We have worked with ************** and have resolved her complaint. ****************** issue has been escalated to leadership to review the process and coach the team.
Customer Answer
Date: 11/30/2023

Complaint: 20863656

I am rejecting this response because:I replied to this on 11/27/23 because I was out of the country on 11/20/23 and without access to my email. I reject the business' statement that this issue is resolved as I continued to be billed a $65 charge which I do not owe. Please see attached invoice and email that I also sent on 11/27/23.

Sincerely,

*********************
Business Response
Date: 11/30/2023
We have been in contact with ************** and have resolved her complaint.
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as my account is cancelled and I receive no future ********.

Sincerely,

*********************
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer of Steri-Cycle. In July 2023, the company increased my price and stated I signed a new contract for services of which I did not. In August I was in contact with ************************* of whom I explained the situation and was told his supervisor would look at my account to make changes and credit my account. On 8/31/23 I was contacted by ************************* stating I needed to sign the new contract for my old billing amount before 9/1/23, I signed a corrected contract with ************************* who assured me my account would be changed back and my account would be credited. I have a copy of the updated contract. The change was not activated and in the month of September I again called Steri-cycle and spoke with another customer service rep because my monthly charge increased significantly, explained the situation and again was told someone, either ****** or the supervisor would contact me with a resolution. Again no one contacted me. On 10/23/23, I spoke with *********************. She investigated the forms, told me the system must of lost my docusign document. I emailed her the contract. I have contacted the company on multiply occasions to only be told the supervisor will be in contact of which there has been no follow up on their part and I continue to be charged for a service I never agreed upon. I followed up today 11/9/23 and again had to explain my issue in regard to reference #********. Again, I was told a supervisor would be in contact.
Business Response
Date: 11/17/2023
We have been in contact with ******************** and are continuing to work with her on a resolution.
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we had a business account with **********************. We requested a cancellation in June of 2023. we paid the liquidated damages back in sept. we continue to get a monthly bill. Every month i have to call so they can credit the money and cancel the account. The account rep. ******* is never available to speak with me and is apparently the only one that can help me. Please see all the reference number #********, #********, #********, #********. This is turning into harassment, and also fraud as they are no longer providing us a service. All we are asking is that the account gets cancelled and for all correspondence and invoicing stops.I can't seem to get anyone to handle this at this company. Attached is the liquidated damages invoice that was paid. the new monthly invoices that keep coming even after the account was closed and paid in full.
Business Response
Date: 11/14/2023
We've engaged with **************** and regret any trouble caused. Her request is being processed.
Customer Answer
Date: 11/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The reason that I have not responded regarding the completion of this case is because it usually takes a little over a month before I receive another bill and the cycle starts all over again. I will consider this complaint resolved for the time being but if further communication is received from this vendor, I will have to reopen the complaint. Thank you for your assistance in resolving this issue.

Thank you,
*****************************
Customer Answer
Date: 12/07/2023

Complaint: 20848401

I am rejecting this response because:

BBB,

I would like to reopen the complaint against Stericycle. They continue to send ** bogus invoices for services not performed. This account was closed months ago, and liquidated damages were paid. Please advise as to what further steps, we can take against Stericycle at this time. We want our account closed and these bogus invoices to stop. We want no further communication from them. Please advise. I appreciate your assistance.

Thank you,
*****************************

Business Response
Date: 12/08/2023
We have been in contact with Ms. ****** and have resolved her complaint.
Customer Answer
Date: 01/12/2024

Complaint: 20848401

I am rejecting this response because:
Please re-open the case against Stericycle. I would like to know what else can be done besides filing a complaint against them. They continue to send fraudulent invoices for services not performed that we cancelled in May of 2023. How can a company be allowed to continue to do business when they are blatant in harassing and sending out bills for services not performed and cancelled months ago. Please advise any assistance is appreciated. I have attached the original cancellation of the account and the confirmation that they received it back in May.

I received an invoice yet again from them today. Please advise.

Thank you,
*****************************

Phone **************
Fax **************
****************************

*********************
*************************************

******************************************************************
**********, ** 85258

Web site: www.AZsportsmedicine.com

Sincerely,

*****************************
Business Response
Date: 01/12/2024
We have been in contact with Ms. ***********;and have resolved her complaint.
Customer Answer
Date: 01/12/2024

Complaint: 20848401

I am rejecting this response because:
Stericycle has continually sent the same response. That is has been corrected and the account has been credited. I need them to close the account and to stop sending fraudulent invoices. They wouldn't have to continue to credit this account if they closed the account and stop charging our company for services not performed. I find it absurd that this account was closed in May of 2023 and yet Stericycle can't figure out how to cancel it and stop billing for non existent services. I would like to pursue this to the furthest extent possible with BBB as I do not believe that our company should have to deal with this every month. My part-time job has become to deal with this and repeat the same process every month.

This file I attached is too large. I can email else where if needed. I includes all the emails from stericycle stating that the issue has been resolved. There are so many that it wouldn't upload.

Sincerely,

*****************************
Business Response
Date: 01/12/2024
The issue has been resolved.
Customer Answer
Date: 01/16/2024

Complaint: 20848401

I am rejecting this response because: I have been told, over the course of several months, many times that this has been resolved. I have also received countless emails stating that this has been resolved. These emails correspond to when the BBB has reached out to Stericycle regarding the complaint. The same action is taken again and again. Stericycle will send an email stating resolution, yet after 30 days I receive a new invoice (fraudulently) as they haven't provided us with any services since June 2023. We originally cancelled this account in May of 2023, and paid the liquidated damages. We have been going round and round since then.
Stericycle just sending me one more email letting me know they have taken care of the issue is of no resolution to me. I have asked time and again for a letter showing the account was closed with and appropriate supervisor or manager, a screen shot showing the account was closed or some sort of evidentiary proof. An email from customer solutions representative will just no longer suffice given the longevity of this issue.
I am requesting a written statement from the owner, or someone in that capacity at Stericycle letting me know that our account has been cancelled and that we will no longer be receiving any invoices. I also do not want to receive another invoice next month and begin this process once again. I believe Stericycle has wasted enough of my time and we should be provided some sort of compensation given the facts presented.

Sincerely,

*****************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a contract with Stericycle for sharps disposal for our veterinary hospital start up business. On the first invoice, I observed that we were being billed $60 per month for SQ path and chemo disposal. I immediately contacted Stericycle and spoke with ******************* explaining that I do not and never have had chemotherapy on the premises. She said if I resigned the contract immediately removing the SQ path and chemo service that I would be reimbursed for August and September and it would be removed from my invoices. I resigned the contract on 8/18/23. I have continued to be charged monthly $60 extra for this charge that was supposed to be removed from my invoice. I have called multiple times to alert them of this issue. Their response is to be patient and they have changed their system since September but it continues to be an issue. No pick up of sharps has happened. I am I quarterly pick up and originally listed our hours of operation. They can to pick up on our half day when we were closed. I then emailed to terminate my service over a month ago as per the requirements of my contract to *******************. There was no reply and they have yet to terminate my service. Everytime I can to move forward with termination I am told the agent ( ****************, **********************************- a senior customer service agent) is unable to terminate our contract and someone will be in touch. No one calls back or emails. I feel strongly that this is a skem to continue to charge my business incorrectly and ignore my request to terminate my service.
Business Response
Date: 11/17/2023
We have been in contact with ************ and are continuing to work with her on a resolution.
Customer Answer
Date: 11/20/2023

Complaint: 20845840

I am rejecting this response because: I have asked several times for a timeline as to when to expect confirmation regarding my request for terminating service due to lack of communication and continuation of being charged for SQ path and chemo disposal despite resigning a contract removing the service in August. I was told several times that I would be reimbursed for the continued charge of $60 per month for chemo disposal from August to current date by *********************** originally. There has been no correspondance by any account specialist since. Everytime I call to try to resolve the issue of my reimbursement and obtain confirmation of my termination of service, I am put on hold for 50+ minutes and then told my an account specialist that they cannot help me (**********************************, *******************************, *******************). The last correspondance that I received which appeared to be a generic message indicated that the SQ path and chemo have been removed from my bill; 3 months after the request was made. This is not a resolution as I am wanting to terminate service and the company is stalling on termination and reimbursement of the money I have continued to be charged for.

Sincerely,

***********************
Business Response
Date: 11/28/2023

We have been in contact with ************ and have resolved her complaint.
Customer Answer
Date: 11/29/2023

Complaint: 20845840

I am rejecting this response because: nothing has been resolved. My plan has not been terminated, I am continuing to be charged for services I am not receiving, and am still being charge for chemo and SQ path which was supposed to be corrected after resigning my contract last August. My bill continues to accumulation. No one has been in contact with me. Nothing has been resovled.

Sincerely,

***********************
Business Response
Date: 11/30/2023
We have been in contact with ************ and have resolved her complaint.
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stericycle charges to remove medical waste and has missed 3 pick-*** in a row. They charge for a service they do not provide. I have tried for over a month to cancel my account with them. they refuse to cancel the account, they have not refunded the charge for failing to pick up waste, and they claim I have 2 future payments / pick*** left on this account. They are charging for a service they did not provide!!
Business Response
Date: 11/17/2023
We have been in contact with ************** and are continuing to work with him on a resolution.
Initial Complaint
Date:11/01/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a contract with the company for medical waste pickup 13 times per year. They keep missing pickups and now they are over 2 months overdue. They keep promising they will come to pick up the medical waste , and they never show up.
Business Response
Date: 11/03/2023
We have been in contact with ************** and his pickup has been provided.

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Stericycle, Inc. is BBB Accredited.