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Business Profile

Pharmaceutical Manufacturer

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 158 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 3, 2024, at Biolife at ************************************************************** I entered into a contract with Biolife to give 8 times which included a $250 bonus if completed all 8 times within 30 days. New donors must present the coupon prior to the initial donation. Donation fees will be paid in the following order $90, $100, $90, $90, $100, $90, $90 and $100. Initial donation must be completed by 2.17.24 and subsequent donations within 30 days. Coupon redeemable only upon completing successful donations. May not be combined with any other offer.Offer Code - 67078-2009 I went twice a week on Tuesdays and Saturdays starting 2/3/2024. On the 7th time, they claimed the needle didn't go in far enough and they stopped at 146. A paramedic that was there said that it was fine to use my other arm, but Biolife staff insisted it was their policy since the 146 count rounded up to 200 (made no sense to me or the paramedic) Unknown to me they cancelled my final appointment, NO email, no electronic update, nothing. I just found out when I checked my appt. When I called they claimed I couldn't give for a period of time past the 30 day period and therefore wasn't eligible for the final payment of $100 or the $250.00 bonus. They then implied I should be doing it for free anyways because it was saving lives. When I told them how many times I had donated blood in the past, they implied I was trying to get something for nothing. Both assumptions were completely false. I have not received anything in writing and they were unable to provide a date I could donate again.

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Center manager said he would compensate me with a bonus for the poor donation payout at my center. He lied and refuses to talk to me

    • Initial Complaint

      Date:03/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BioLife plasma Services advertises that you MUST donate at least 1-8 times in a single month to receive a total of $700. I have given on March 1st and 5th. After being able to schedule through the app my appointment and driving over 30 minutes to get to my appointment, I attempted to log into the kiosk, as regular procedure and was alerted of an error and to see an employee. It was ONLY THEN explained that the first two sample donated are sent to a lab for testing and the donator MUST wait 10 days until you know if youre able to continue donating. This was not included on the website, sign up process, app for the phone nor any of the constant emails they send. Waiting 10 days will put us at 3/18/2024 meaning donators will only have 13 days instead of 31, as promised via the signup process. This is extremely false advertisement and also scamming people out of their plasma. I also had 4 individuals donate plasma twice using my referral code but I was NOT given the $200 per referral per their website and app. There also NO WAY to see the terms and conditions before signing up. No links to the terms and conditions work.

    • Initial Complaint

      Date:03/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on the last 2 donations of the new donor promo. My most recent dono was on a Saturday. There was an issue and tthey ad to unhook me and defer me. That's fine. The problem is. I drove 30+ minutes TWICE trying to donate on Wed and Th. Only to be told my Iron was low. Both times. Funny, that has NEVER happened to me once in hundreds and hundreds of donotaions at OTHER places. So, I checked the app after the second deferral, and it said I was deferred until Saturday. So, why was I lied to? Twice? And to top it off the app said I had until the 21st to finish my last dono for a payment of $120. Thus completing the promotion. So I went that Saturday the 21st. Donated. Got home. I was paid $40. $40???!! Really? I TRIED to donate twice that week and wasn't allowed. After wasting HOURS of my time and $20 worth of gas going there twice for nothing. Then wasting hours of a good Saturday for $40. I won't be back. Very unprofessional behavior. And that's a shame cuz this WAS my favorite place to donate. Back to CSL it is.

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking compensation for an advertised referral bonus of 100 dollars.

      Customer Answer

      Date: 03/08/2024

      i would like for you to reopen my complaint against biolife plasma. i dont have specific dates for communications with this company but called several times a week for about 3 weeks and went there in person at the end of january

    • Initial Complaint

      Date:02/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Biolife has not allowed me to donate. They have a permanent deferral on my account for no apparent reason due to the air of it. I'll ask you to complain before because they had to incorrect a note on my account that my doctors supplied a note saying that I had no medical conditions that prohibit me from giving plasma. They refuse to correct it instead. They put a permanent firm into the fact that I logic complaint which is totally illegal to do.

    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An Lpn verbally abused my wife.

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today February 20, 2024, my girlfriend ***************************** went to go donate plasma and while she was there her blood pressure bottomed out. While this was all happening, the vein that these "nurses" put the iv in collapsed and caused her to spray blood all over the floor. Her blood pressure bottomed out to 60/55, multiple people sitting next her tried to get the attendants attention but the cries for help were ignored. When she came back to consciousness, the site director came over and immediately tried to have her sign paperwork without giving her an opportunity to read or explain it to her. All the while the man sitting next to her was trying to help explain everything to her but the site director seemed like he was trying to keep the man quiet. They ended up giving her 3 bags of saline and making her eat 8 packs of gummy snacks and then just sent her on her way as if nothing happened. Then they proceeded to tell her that if she has to seek medical attention tonight to let them know, they did not attempt to further help her in anyway.

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been the second time I have come to this facility & have been denied service due to the staff turning me away for no reason other than they did not want to spend the time taking a donation. The first time, I was one of the last patients they had, never have I ever been low on iron & that **** because they wanted to go home already, they said I was ONE point under for hemoglobin. I work in a hospital & checked it that same **** *** was well **************. To**** I had an appointment at 1500. At their closing time. If they did not want to help the last appointments they should not allow people to schedule appointments at that time. I arrived at the door at 1501. The employees saw me and didnt bother to acknowledge me until a previous donor walked out & let me in. By this time they said a supervisor would come out to talk to me. She had me waiting 10 minutes before coming to talk to me & say I was 10minutes late. ****** said she didnt know why they didnt let me in but she could not attend me anymore because by this time its 1512. If they are trying to avoid taking people in because its the last appointment of the day then they should not allow the appointment to be scheduled. I have been donating here for almost a ********* always happens when its the last appointment. Aside from turning away a donation to HELP other people in NEED, they do things intentionally to keep the last appointment out. I hope to never see ****** again. May she get the day she deserves. Would never recommend this place to anyone ever again. I spent gas that I didnt have to come here to donate and to get the extra money. Now its just wasted gas & empty pockets. Shame on them.

    • Initial Complaint

      Date:02/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sign up for reward promotion for plasma donating. Bio life cancel advertised rewards. I have an appointment on February 10, 2024 at 2:45 pm.

    Biolife Plasma is NOT a BBB Accredited Business.

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