Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Biolife Plasma

  1200 Lakeside Dr Bannockburn, IL 60015-1243

• 

  Biolife Plasma Services

  101 Lake Pointe Dr Oshkosh, WI 54904-7859

• 

  BioLife Plasma Services

  3114 Union Ave Sheboygan, WI 53081-8483

• 

  Biolife Plasma Services

  3275 Finger Rd Green Bay, WI 54311-7618

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  Biolife Plasma Services

  1278 Rudy St Onalaska, WI 54650-8554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/28/2023 Today I had a scheduled donation . I completed the required processing. I explained to the technician I needed to get my earphones from my car. I walkde past the front desk, where 4 employees were I even stated to one I needed to go to my car. No one stopped. me. Upon my return into the building I was accosted by the *** ******, who stated I could not be a donor to day because I ahd went to my car. I said, your employees are not aware of this? He replied she is new,. I said I dont work here, so how would I have known I could not, this has caused an inconveniences. I should be compensated completely. He felt a compnestation of $ 50 at the end of all the donations would be sufficient . I disagree .

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,If this biolife center does not belong to you, please feel free to send it to those that it does. I do apologize if it got to you wrongfully and I thank you for forwarding to the proper channels if this is the case.I am hoping to send this forward to your office hoping to resolve an issue I have with my local Biolife center. Quick and simplest way to share what happened, what I have tried to do, and my present standing. On Nov 30 2022 I went into my local biolife center (816 ************************************************, phone number: ************) to conduct my donation and help prepare my home for an awesome Christmas for my 3 kids and wife the best way that I can with present inflation in our area. As I finished and got in my chair to prepare with the sticking of a needle, the biolife employee (apparently no longer works there is what I have been told) stuck himself with the needle and then proceeded to stick me with that same needle. I was told that I am not allowed to donate (that means no awesome Christmas for my family, it broke my wifes and my heart) and that I need to go to the doctor to be tested. I asked if the doctor should be aware of anything to test for?, they responded that they could not share the employees medical.. I responded, due to him putting his blood with mine, his medical standing most certainly should be available to not just me but at least the doctor requesting for the tests needed, they still did not want to budge. So when I went to the ** (the same night) the doctor asked the same question I asked about the persons medical standing so he knows what to watch for, test for and prepare for if there is a concerning medical standing from that person. I gave the doc permission to ******* the center and ask so he can do his best to help me with this situation that was forced on to me. Still no luck to this day. Well we did what tests he can do with our local lab (apparently to request for a bigger sweep needs reason and with no medical record to support that request it was denied) and then I had to come back with in the next 2-3 months for another blood draw. Sense then I was taken care of the compensation money based on my donation history for the months I am unable to donate due to this issue (it took over 3 months to get the check) but I was able to have things ready for a somewhat good birthday for my 3 kids. But now I am being hit up for the bill for those tests and doc visit. I was told at the beginning of this issue that I will not have to pay for it, my military insurance covered some of it, but there is still a **** of $345.39 to my name and I am being threatened to go to collections. I have made several visits and calls to my local center, the manager of the facility refused to even see me once about this and has the employees come talk to me saying it is being handled. But right now, the bill is still standing, the **** is in my name and is going to collections, the manager here will still not talk or speak to me, for all I know I could have a sickness that I will not know about tell its to late, and I have *******ed half the country trying to make ends meet with no success of resolving any of my concerns; the medical standing for the employee that decided to ******* his blood with mine, resulting have a shared record, the standing bill that my insurance already paid part of when they should not of had to but I am trying to resolve this as much as possible and give us more time to address things for a resolution, and I believe my family and I deserve an apology due to the failure of the above. I honestly thought this would be a simple task; Hello ************, we have an issue, one of my biolife employees stuck himself by accident and then continued to stick you. I can not give you this persons medical record to take with you. However, when you get to the ** with the provided letter stating what happened (I still have) have the doctor ******* that phone number and we will share things the employee has shared of being some concerns, (if they are stuck on HIPPA concerns). In the mean time, I will submit your compensation request due to you are not allowed to donate for so long and I will report this issue to our proper insurance company to open a case to resolve the mandated medical reviews. I even went as far as to providing the bill to the local center when the hospital has the info to speak to the insurance company for this claim. But as you can tell I am still facing this issue head on trying to fix things. All the info I have been given for my claim with the esis company:A *************************** is the worker for my case, Case #: 1E01E013475659 Phone #: ************** Email address: *********************** At this time, the biolife center here has dropped me, they just share that the claim is with that person that works for esis and that is all they can do. I have many attempts to ******* this person with no luck, I tried reaching out to the headquarters for the company and a ****** shared that they do not have this person marked as an employee for the company. I would like the bill to be paid, a letter of apology to my family and I. I also would like to suggest that this process to be reviewed for any needed corrections/retraining (with in the respective management over seeing these types of action requests, it should not take over 8 months to be reviewed, or kicked back, for all I know this ******************* be no longer with the company and my claim is sitting in his email that no one has access too so no one knows of this action. So that could be neglect of ppl communicating in proper channels so nothing gets fell through in 1 email address rather many ppl seeing the email traffic for these requests). I am hoping this will be of help. I really do not want this medical standing to be an issue with my medical readiness demands for my service in the military, but this going to collections can really hinder my credit score that could have repercussions to my security clearance (uncle *** is very strict when it comes to trusting ppl that cannot pay their bills on time) that can also affect my employment and my family further. I am open to phone calls, pls feel free to leave me a voicemail and a good ******* number back. Sometimes my jobs send me to places with no cell reception), but I will do my best to ******* you back in needed. I hope this will help create a better understanding to help things here but also along with my fellow donators trying there very best to provide for their love ones on a daily basis during these hard times. I do apologize for the long message and I do very much appreciate you reading this far.Very respectfully,*************************** **** Reserve Administrator Cell phone: ************ -The price one is worth is defined by the things that one left behind for others to find, learn and love. Build a legacy by being a legacy. -MSG **********************-

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove 41 miles to the nearest donor site ****** **** because I received a new donor email promising $125 for the first 5 donations. I have donated in the past but it has been over 2 years since I donated. I called and was told it wouldn't be a problem since it's been so long. When I reached the donor center to do my physical I was told sorry your not eligible for the new donor email you received and we can only offer you the standard donation of $40. This is the definition of bait and switch.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to my appointment today and asked staff since the young woman who poked my arm gave me a hemotobin and I asked for a certain person to poke me, a woman named at 3:40 on Thursday the 29th claimed to be a manager but continued to tell me i am differed for the sole purpose of me asking for someone else to do my poke next time. This isn't right . She is power tripping. Please check recorded calls and get her put of there!!!! Refused to give me her full name or employee ID

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Biolife donor and while donating I was asked to remove my glasses to show my eyes. I removed my glasses, showed him my eyes and put them back on. He told me I had to remove my glasses for the rest of my donation. I told him I would show him my eyes whenever he asked, but that I was keeping them on. He terminated my donation. And banned me from donating with Biolife forever. I asked was there a memo posted stating that glasses were not allowed to be worn? He told me there didnt need to be. I told him, you guys dont come and check on us while were donating. The only reason he came up to me was because he was hooking up a patient next to me. They Do Not!! Come and frequently check on us while were on the donation machine. So if that is a policy, it is a policy that they do not follow, this was my 4th donation, and no one has ever came to check on me there. I tried to resolve the issue by phone on 6/21/2023 at approximately 6:20pm. I spoke with a female named maybe ****** or *****

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for my physical appointment and first donation at the ******* BioLife center on 6/21/23. I stated that I had mild pollen allergies that cause my eyes to be watery/itchy. I was deferred for that day due to this. I was in disbelief that I was deferred over allergies, and stated that they were very mild and treated with eyedrops. I was told I could try again the next day. I asked if I should not list the allergies unless they were severe and asked if there were any other minor issues such as this that could cause a deferment. I was told to just be honest and come back the next day. When I went to make an appointment, I was told I had received a permanent deferral. The nurse claimed I tried to lie and go back on having allergies and asked "what else I could lie about" and entered this into the system, even though she told me to come back. I had even explained why I was deferred before this was brought up when trying to make the second appointment, which would make no sense if I were trying to lie and say I didn't have allergies after all. I asked why the nurse would tell me to come back if she was going to mark me as a permanent deferral in the system, and the manager said he would speak to the nurse about this, but he could not remove the ban. I even offered to bring medical records, but it did not make a difference. I was only trying to avoid wasting the cost of transportation for my next appointment if I was going to be deferred again, but the story got twisted. I was humiliated and deeply saddened that a nurse who seemed sympathetic at first would encourage me to return and then permanently ban me from the company for life. I was sad about being deferred because of my financial situation, but I do not believe that I was rude or acted in any way to deserve this treatment.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got permenently deferred recently because I was using a coupon. The center manager is claiming coupon fraud because the coupons were not sent to me directly even though the coupons I was using had valid expiration dates and it is an on going valid coupon code AND are out there available to the public to obtain. The staff checking me in never stopped me, questioned me or told me that I could not use the same VALID coupon code more than once. Both supervisors I talked to were extremely unprofessional and condescending on the phone with me, and I had heard the staff complain about one of their unprofessionalism before (a lot of them quit because of him), but that is beside the point. One tried to tell me I had been using the coupon for a year when I have only been donating for a year, and the other told me since September of last year. They threatened me and told me they were going to file charges against me, even though their staff were the ones putting the coupon codes in for me at check in. They said their staff had no way of knowing if it was sent directly to me or not. I asked where in the rules it says i cant use the same coupon code over and over again as long as it remains valid and nobody could answer me. Blamed me for not knowing it wasnt allowed when it isnt clearly stated anywhere in the building or anything

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to BioLife as a first time donor and the clerk handling my intake did not even check my full eligibility before refusing me as a donor. She refused me after looking at my veins and then responded she wouldnt let me donate because my veins are too small. That is not the process BioLife takes when accepting someone as a new donor and checking for eligibility. I lost out on a good promotion for new donors and went to CSL plasma to donate right after the clerk turned me away. CSL was surprised to hear this story. I am very upset with how I was treated differently from how a new donor should have been treated.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/07/2023 I made my routine donation to the center and during this particular donation I was advised to remove my sunglasses for safety concern. I addressed I had a light sensitivity and I had been donating under these circumstances for a while. I then had to speak to a nurse who then gave me this ridiculous paperwork to give to my Dr and then said their Dr has to review it and I would be deferred until making me miss my large payment. There was no need for such action as there was never any taken to this length prior and I believed it was a way to involuntarily discrimate my disability to light by denying my ability to donate. The simple solution would of been to have a staff member provide the extra attention if there was cause for concern which there was not. This is a huge customer service failure and not the way you treat people when you are exploiting their bodily fluids for only a nickel and a dime. I want to be compensated for these unnecessary requirements for the prevention of rightful payment which would be $90.00. If I have to I will go further and report this to the Health Boards as well.

• Initial Complaint

  Date:05/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolife's mobile app kept sending me notifications that they would pay certain amounts for plasma donations each week. Repeatedly these payments would be short when loaded to my debit card. I was perplexed because I have been a 5 year regular donor and never had this kind of issue in the past. So I documented the issue and communicated with the company fully expecting they would stand behind their advertising and make it right. I am befuddled to find that instead, they are standing behind their bait and switch technique to draw me in to donate my plasma and would rather lose a long term regular donor than pay the $45 they owe me. It is false advertising and ceased to be worth my time a long time ago, but this is not okay to take people's bodily fluids for as little as they pay already and then steal from that tiny bit of money once they have your plasma. Please feel free to reach out for any details I may not have clearly provided, as I will be happy to help. This sort of practice should not be tolerated, it is just wrong to do people this way and I am appalled I had up until a few months ago promoted this organization as a great place to go and donate for a good cause.