Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Biolife Plasma has 158 locations, listed below.

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  Biolife Plasma

  1200 Lakeside Dr Bannockburn, IL 60015-1243

• 

  Biolife Plasma Services

  101 Lake Pointe Dr Oshkosh, WI 54904-7859

• 

  Biolife Plasma Services

  7801 W Layton Ave Milwaukee, WI 53220-3708

• 

  Biolife Plasma Services

  4710 Commonwealh Ave Eau Claire, WI 54701

• 

  Biolife Plasma Svc

  8484 Mexico Rd St Peters, MO 63376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had me wait 3 hours go all the way through the process and then wouldn't let me donate. Because my arm cant extend all the way. I've donated at 7 other centers over 200 times never had a problem. I wish to be compensated for my time since they are clearly wrong that i cant donate and wasted my time. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolife Plasma Services is a service to help others. It's a service where people go in and donate to help others. First off I have to start off saying that I have donated blood in the past and never had an issue. So I thought donating plasma would be no issue. We'll there is. I spent three days, hours sitting in office, trying to donate just to be told they can't find a vein. Again I had no problem donating blood. Same type of needle. No one ever tried putting the needle in my arm just by feeling my arm with their finger. My fiance referred me so she could get a bonus. So I haven't been able to donate and my fiance couldn't get the referral yet. They say I have to fix my veins. How the heck I do that? I see people off the streets all day go in and have no issue why is there an issue with me? I don't think it's fair

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to do my scheduled plasma donation on 10/24/2024. The technician that did my screening entered the protein level without the decimal so the system flagged it as too high. No one there could change her number to fix the mistake so I was told I would have to come back another day. The only days I can donate is on Tuesdays and Thursdays. This was my second donation for the week and I would have been paid $80 for this donation. The technicians mistake caused me to miss the $80 that I needed to buy diapers and baby food for my grand daughter. The technician just acted as if was no big deal for me to just come back another day. It is a big deal when I have certain days I can come to the center and donate because of work and responsibilities and I needed that money for that evening for diapers and baby food. I have sent messages to Biolife through their contact me forms. I have not heard a word from them regarding this issue. My other issue with Biolife is when you have an appointment time and you are on time and then there are 20 people waiting for a bed in front of you and you have to wait over an hour to an hour and a half to get on a bed and then when you get on a bed it takes another 30 minutes to get hooked up. If appointments are made, there should be enough technicians and beds ready for all donors with a small wait time. We donate because we are helping people but mainly because even with full time jobs we need more income for our families. Donors should not be expected to wait at the center for 3 hours to get done with a donation.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10.24.24 I walked into Biolife plasma after not donating for over 2 years. The regular procedure at all plasma center according to whats been to told to me by the employees in the profession is that upon returning you see a nurse and then donate. I walked in scanned my finger on their system and which would be my pointer finger right hand and a Caucasian women face and Identify popped up. I requested the information and was denied. Thats identity theft and was then denied being able to donate due to a lie I was told by the employee about levels being off. They are practicing fraudulent procedures and also stealing people identification. I will contact the authorities next.

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to wait 10 minutes to retest blood pressure on 2 different occasions, on the first I was new so I waited 30+ minutes before approaching the desk and asking to return to the line although I was one of the few with an appointment on time, when I asked the girl who asked me to wait was no longer there in the office and hadnt set a timer so the employee who I spoke with raised her voice and told me you go sit until we tell you to get up I then explained the situation to which she called me a liar and repeated her first statement then a girl next to her leaned over and told her I was right to which she got uncomfortable and then told me red faced to go sit again until they get me, I was already over an hour beyond my appointment and hadnt even passed the initial vital check and had other responsibilities to attend to so I had to leave. Then again today I go in and have to wait the 10 minutes, I notify the woman doing my vitals and return to the seat and proceed to call my wife and start a timer as Ive been through this before. After 12 minutes I asked the woman if I could get in line to which she looked at her timer, paused and responded no you have. 5 seconds left and I responded no I set a timer and called my wife its been 12 to which she raised her voice and said no you didnt go sit until I come get you because I didnt start it until you got back from the bathroom to which I responded no i didnt call or start my timer until I returned and had been seated at least ***** seconds of scrolling so it would actually be a little longer than I said and also I was why has your timer not gone off you said 5 seconds its been much longer and it never alerted I then sat down and waited another 3 minutes on the phone with my wife listening. She then told me its still to high you cant donate today to which I responded its because you called me a liar in front of at least 20 people and Im very uncomfortable and anxious to which she blamed me.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have donated Plasma for years to different organizations. At this location (BioLife) there is a Tech who works at front who has carelessly provided services on checkin to include continuously bruising my finger(pricks the vein directly when others dont do that) disrespected me, and has been rude, (handling items in a careless manner). On one incident where this tech wasnt at work( her co-workers stated that she gets numerous complaints about being rough). I can identify those individuals as they are currently employed. I have not been to donate for several weeks due to this. Today (10/22/24)she completed my check in and referred me to a nurse. My appointment was at 6:35 AM. A nurse didnt come out until almost 7:15 AM. The nurse ignored me completely and spoke to the two new doners next to me and was walking away when I had to ask the nurse about an update. The nurse then told me in a rude manner that they were new donors. I told her thank you, have a good day, and proceeded to leave due to the constant disrespect that I receive when I try to donate. As I was leaving, the Nurse then rudely says loudly, I was literally printing labels. I informed her to have a good day and left. To me, it was inappropriate that the nurse ignored me the first time, only to be confrontational when I simply asked a question after she spoke to two individuals that arrived after. Im not sure why these events occur, but I have never said anything due to the fear of being deferred for being insubordinate. I would like to simply come and donate without having to worry about being bruised by someone being extremely rough, and then worry about being chastised for having a question. Additionally, blood draw has always been taken right before the donation, and I cannot recall being informed of a new process. Clarification would be nice, instead of being talked at, I simply would like a solution and to donate free of inappropriate conduct. Regards,****** ******, MBA, MSHRM, SHRM-CP

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated at biolife and they have my money pending, the card holder company won't issue me a card an biolife plasma center is refusing to give me a card so I can receive my money. They never answer the phone or return messages. They gave me my rewards but not my money what should I do?

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolife *****************************************. On 10/8/2024 a donor in front of me was obstructing the donation line that prevented the people behind him from moving forward. I was the only one who felt comfortable enough to do so and he made patronizing comments after I did. He obstructed the movement of the line a second time. I reported this to the staff. On my next visit on 10/12/2024 i found my account on hold and a supervisor named ***** confronted me and said that a complaint was made about me after I had made my own report. In a rude and demeaning manner, she accused me of making racist comments about the man I made the report about. She indicated that I would not be able to donate anymore if I didn't accept the accusation she was giving me. When I asked her if she had reviewed video evidence, she said that they don't do that. I have never heard of a reputable place accusing people of serious accusations that are hearsay without reviewing the proper video evidence that is available to them. One important point I noticed is that the man I made the report about had an unusual amount of affection lavished on him by some of the staff, including our phlebotomist. I suspect there never was an actual complaint. It seems the staff involved knew him, which leads me to believe that there was no actual complaint made and that it was made up by the staff who seemed to know him. The supervisor's unwillingness to even question the accusation which was hearsay, or their unwillingness to even hear me defending myself also adds to this suspicion. I donate forty percent of my income to people from non white cultures in three countries. My donations at ********, contribute to that fund. It is ironic that accusations, such as this could be made towards me. Several long term ******** employees know this is not in my character. The employees involved in my complaint do not know me or my reasons for coming to Biolife. This incident shook me to my core.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first went into BioLife on Sunday October 5th I was asked if I had ever been to another plasma center I was fully open and told them yes I had been to CSL plasma and I went a few days prior. my donation went smoothly and as I was getting ready to leave I asked what was the next day available for me to come in the staff told me on Tuesday the 8th I was able to ********* I was unable to make it in Tuesday ! returned on Wednesday where they informed me l was "just a day too early, come back in tomorrow". Once again I drove back on Thursday when I was told to return then being informed I had two "deferrals and are no longer able to donate". I had asked if there was any way to appeal it or talk to anybody and they told me no but sorry for the inconvenience. The following day I called to ask if I could speak to a manager because I was lost on how I can no longer donate when all I did was come in on the dates I was told to, I understand that people try to donate a bunch of different places but I was following what l was told by their staff. I do not understand why l got the deferrals for their mistakes, making me no longer able to donate. They told me the manager was to busy at the moment I could leave a note and should get a call back soon. I never got the call back so I was recommended to file something with the BBB. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Saturday, October 12, 2024, I had a 9:35a.m. appointment. This is my second time being sticked wrong by a BioLife Plasma phlebotomists employee. Now I'm being deferred from giving plasma at BioLife Plasma Center. All because your phlebotomists aren't properly trained. So, as a plasma donor, I have to suffer because of your untrained phlebotomists. I was informed that after today, I wouldn't be able to donate plasma again until December 7, 2024. This is not right, and I don't agree with this. I will also be contacting the *****************************'s *****************************. This phlebotomists needs to be fired she's the reason why I got deferred on today while donating plasma at the ************************************** location. She came over to me when the plasma machine stopped and started messing with the 16-gauge needle that was in my arm, and when she moved the needle, I started bleeding badly.I did talk with Ms. ****** who informed me she was the "Center Manager" but of course she didn't do anything regarding this.I've attached a picture of the phlebotomist who caused all of this.