Business Profile

Insurance Companies

State Farm Insurance Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,013 total complaints in the last 3 years.
1,667 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 29, 2022 I purchased a State Farm Life Insurance policy. The same day I had to cancel the policy due to my mothers instructions. I called the agent **** ********* and had it cancelled over the phone. Apparently **** attempted to put in a refund request for me but it was denied because the charge was pending. It has been 12 days, there is no way the charge is still pending when the money was taken out on August 1. I called customer service and was told by an agent, **** never submitted another refund request. Now, I’ve been waiting for my money to be returned to me, only to find out my agent is not doing their job. If State Farm does not return my money to my bank account that I have been waiting for, I will contact my local states office and handle this in small claims court. It should never take this long to refund a clients money when the policy was cancelled the same day.
Business Response
Date: 08/22/2022
Thank you for the opportunity to reply to your correspondence dated August 10, 2022. While we
cannot share specific details in this public response, as requested, we have responded directly to
****** *****.
Initial Complaint
Date:08/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A State Farm-insured person hit my car. I have the police report and it has been sent to State Farm. I have been trying to get this issue resolved since early April. They will not return my emails and I cannot get a return phone call.
Business Response
Date: 08/17/2022
Providing Insurance and Financial Services Home Office, Bloomington, IL
August 17, 2022
Better Business Bureau
**** * **********
******* ** *****
Re: BBB Case Number: ********
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we cannot share specific details in this public response, we contacted the complainant on August 16, 2022, to address his concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented.
Sincerely,
**************** **** ******
************** ***** ***
State Farm Mutual Automobile Insurance Company
State Farm Insurance Companies
P.O. Box 2320
Bloomington, IL 61702-2320
Customer Answer
Date: 08/24/2022
I am rejecting this response because: The police report, which was taken at the time of the accident, denotes their customer was at fault. I have have been more than patient with State Farm. This is ridiculously petty. Attached, please find State Farm's response to me.

Sincerely,
******* *******

Business Response
Date: 08/30/2022
Thank you for the opportunity to reply to your correspondence dated 8/9/22. While we
cannot share specific details in this public response, we contacted the
complainant on 8/25/22 to address his concerns. We will work with the complainant to reach a satisfactory resolution and we will review and consider new information if presented.
Customer Answer
Date: 08/31/2022
I am rejecting this response because: State Farm has yet to pay for my car repair for which their client is solely responsible for causing.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in Florida on vacation driving to the mall in Sunrise, Florida. I was going thru a green light when this officer stopped me because of a funeral procession. This woman ran into the back of my car my 2022 Toyota Corolla LE. I got out my car to see the damage first the woman tried to say I didn’t have damage so I pointed to the back of my bumper and asked for her insurance information. She gave me her drivers license that I scanned and the back of her Honda Civic license plate. I gave all this information to StateFarm claims. This accident happened on June 4,2022.. I told StateFarm Claims that they can find her insurance information by contacting the DMV in Florida. I was finally able to take my car to the shop on July 11,2022.. First they told me her insurance carrier was Freeway Insurance and that the woman was driving and couldn’t give them her policy number so they so called contacted her again then emailed me and said her insurance carrier with policy number and claim number to ***** ****** ******** Insurance. I was not about to speak to this woman insurance carrier by messsing up my claim. I told StateFarm claims the following since I’m dealing with morons. 1. The smallest ding has potential to cause hidden damage that can put my safety at risk in the future. Bigger problems as time goes on. Stress on my brakes, tires, suspension and other various parts causing them to wear out faster than they should. Either the woman has insurance or not. I don’t need or want a team of adjusters working on my claim. Reassign my claim to a dedicated individual adjuster higher up. Stop with the run around, BS, and game playing. My claim# *********** nor will I pay any deductible when this accident was not my fault. I sent them pictures of my vehicle front, left and right side and the back of my car where she rear ended me. Sounds like Bad Faith.
Business Response
Date: 08/19/2022
Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
cannot share specific details in this public response, our Claim Team Manager and Claims
Specialists have contacted the complainant on August 17, 2022, to address his Property
Damage and Injury concerns. We will continue to work with the complainant to reach a
satisfactory resolution and we will review and consider any new information if presented.
Customer Answer
Date: 08/26/2022

I was rear ended on June 4, 2022 and I need my checks. I paid my $250 deductible plus I paid $61.00 to enterprise car rental which was for the taxes. I also sent a prescription for my neck injury therefore either this woman has insurance or not. She shouldn’t have been driving in the first place in the state of Florida. How would I be liable if the damage was in the rear of my vehicle
Business Response
Date: 09/02/2022
Thank you for the opportunity to respond to the notice filed with your office by ***** *******.

While we cannot share specific details in this public response, our Claim Team Manager and
Claims Specialist have made multiple attempts to speak with ***** ******* to discuss his
concerns and try to bring resolution to his claim.

To address his question about the payment he issued to Enterprise for the rental he had during
the repairs of his vehicle, that expense has been reimbursed. To address the second concern
about his $250 deductible associated with the Uninsured Motorist Property Damage Coverage
under his State Farm policy, we would value the opportunity to discuss with him voice to voice
the subrogation process. State Farm will attempt to recover his deductible form the uninsured
tortfeasor who lives in Florida. The process can take considerable time; in addition, there is no
guarantee we can recover from the Uninsured Motorist. If we do recover, the first recovery(ies)
will be used to refund Mr. *******’s deductible.

The pending injury claim Mr. ******* has can be addressed upon contact from him by telephone
to explain the elements of recovery associated with an injury claim and to better understand the
particulars of the loss and any damages incurred (medical bills, wage loss, and general) due to
the accident.

We will send a copy of this communication to ***** ******* to encourage him to please contact
either Claims Specialist *** ****** at ************ or myself.

If you have any additional questions regarding this matter, please contact me.

Customer Answer
Date: 09/09/2022
Since I have neck injury and I’m taking a prescription pill for my neck and the woman that rear ended my vehicle didn’t I have no vehicle insurance I was asking StateFarm Claims the following: $25k each person, $50k each accident, $25k property damage at fault liability limits with limits of that total to be $100k will this be what StateFarm will be issuing me as my compensation claim since Florida is a no fault state? If so then I need to see a compensation check ASAP.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
State Farm Insurance is obstructing the depreciation claim for diminished value of my vehicle (**** ***** **** *** ***** after it was damaged in an accident caused by State Farm customer on 12/28/2021. ***** ****** ***********. State Farm insurance initially silently closed the depreciation claim despite the supporting paperwork being submitted for their review in April 2022. The case was closed without providing payout or attempting to contact me to point out the "deficiencies" in supporting documents. Now, despite claim being reopen, State Farm's agent (Jamil) who's assigned to the claim doesn't return phone calls for at least 1 month. State Farm claimed that they need different supporting documents but they didn't specify which ones. Alternative supporting documents were sent to State Farm last month but they have been neither reviewed nor their "appropriateness" have been confirmed. In summary, State Farm avoids communication, claims that existing estimates are deficient but don't provide instructions on how to appropriately support the depreciation claim to their standards. Leaving the burden of proof of depreciation to the affected party, while these types of claims are widely accepted across the industry, is in and of itself an attempt to obstruct the claim.
Business Response
Date: 08/13/2022
********* ********* *** ********* ******** **** ******* ************ **
****** *** ****
****** ******** ******
**** * **********
******* ** *****
*** *** **** ******* *******
** **** ** *** ********
Thank you for the opportunity to reply to your correspondence dated August 10, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 9, 2022, to address his concerns. We were unable to resolve this matter to
the consumer’s satisfaction, but we will review and consider new information if presented.
Sincerely,
**** ****** ******* ******** ******
**************
***** **** ********* *********
**** *** ****
************ ** **********
Customer Answer
Date: 08/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and after more discussion with the business, I find that this resolution is satisfactory to me.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple call center workers handled my claim inappropriately and gave false information regarding the claim process.
Business Response
Date: 08/24/2022
Thank you for the opportunity to reply to your correspondence dated August 15, 2022.

While we cannot share specific details in this public response, our Claims Department contacted
the complainant on August 24, 2022, to address his concerns. We were unable to resolve this
matter to the consumer’s satisfaction at the time of this communication, but we have reviewed
the file and are in active discussions with the customer to achieve a resolution as we consider
new information on this claim.
Initial Complaint
Date:08/08/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved from Portland, OR to Austin, TX in June, 22 and I requested my existing Auto and Renters insurance with State Farm be transferred accordingly to my new address with an Austin State Farm insurance agent. In July I was billed an extra $60 which I assumed was the partial monthly payments left over from my Portland Auto insurance. I called my Austin State Farm agent who verified the same.

Now this month there is another payment of $50. Turns out that my Austin agent can't access my Portland billing statements even though he works for State Farm so I am not sure what he verified when I called him in July. Also, the State Farm bills don't have a billing period on them so it is hard for me to verify for what periods I paid for. From my credit card statements and mapping the time periods to the estimated billing dates, I infer that I owe State Farm only $22 in partial monthly payments and not $110 ($60 in July and $50 in August ; there might be another $50 due in September because I see this statement in my bills - "This is the second of three billings to include the policy change(s) or outstanding premium due." )

My monthly payment in Oregon was $83 and I caught this issue only because I now owe more than one months Portland Auto premium which is strange. This issue should have been caught the previous month and I now feel cheated and disappointed for trusting State Farm. Repeated emails and looping in both my Portland agent and Austin agent got me no resolution. Calling the support center got me no resolution. Filling a formal complaint got me no resolution. Each of them keep pushing out the problem to each other and it has been a few weeks now.

I would like the money I paid in excess back.
Business Response
Date: 08/16/2022
Providing Insurance and Financial Services Home Office, Bloomington, IL
August 16, 2022
****** ******** ******
**** * **********
******* ** *****
Re: BBB Case Number: ********
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August 8, 2022. While we cannot share specific details in this public response, our SFPP Department contacted the complainant on August 16, 2022 to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented.
Sincerely,
State Farm Payment Plan
*************
State Farm Fire and Casualty Company
State Farm Insurance Companies
**** *** ****
************ ** **********
Customer Answer
Date: 08/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle was in accident on 06/03/2022. Was "required" by insurance company to bring vehicle to their repair shop. Repair shop was NOT the one that we wanted. Shop wrote an incorrect estimate on the vehicle causing a now "total loss". Vehicle is not totaled if the estimate was correctly written. Insurance company continues to give the run-a-round. Never receiving the same answer from either the same representative or another agent. I just want to pay my deductible and have my vehicle repaired.
I have now been told three separate things from three different claims associates/customer service representatives at State Farm. This is in addition to the multiple agents that I have spoken with since 06/03/22.
On 08/01/2022 I received an email from ***** stating that I have until 08/08/2022 to submit a 3rd party estimate or my claim would be closed permanently with no chance of a pay-out if the vehicle does total out. That same day I was finally called by a State Farm supervisor, this is after the NCDOI contacted State Farm for the second time and was informed that I had “plenty” of time to find and then submit a 3rd estimate. I have this phone conversation recorded, all parties were privy to that information, where **** went back and forth with his responses. It goes from one answer to the complete opposite when I begin to question, probe, and inform on the various NC general statutes they are ignoring. At the end of that phone call, I was assured that I had time (more than a week) to submit the 3rd party claim so they could review it.
On 08/02/2022, the very next day, I was called by ****, a customer service representative. Mr. *** said point blank that looking at the photos he could absolutely see suspension damage and it didn’t matter what I did, the vehicle would be totaled. I am not trying to get anything from State Farm other than my vehicle repaired properly and to legal NC specification.
Business Response
Date: 08/13/2022
Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 1, 2022, to address her concerns. We were unable to resolve this matter to
the consumer’s satisfaction, but we will review and consider new information if presented.
Customer Answer
Date: 08/15/2022
I am rejecting this response because:

State Farm continues to change their position on my claim. From stating one answer then changing it sometimes within the same day. I have had nothing but negativity and a refusal to address any resolution other than the one State Farm wants. Until State Farm can unanimously agree on a resolution, I will not settle with subpar information, adjusters, and settlements.
Business Response
Date: 08/19/2022
To Whom It May Concern:

Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 1, 2022, to address her concerns. We were unable to resolve this matter to
the consumer’s satisfaction, but we will review and consider new information if presented.

In follow-up to your request on August 16, 2022, in response to the customer’s rejection of our
decision, our position has not changed.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Other Parties involved in this problem

****** ******** - Claim Specialist - Total Loss
**** ********** - Claim Specialist - Total Loss
Matt [Refused to provide last name] (State Farm Alias: ****) - Claim Specialist

Details

1. State Farm took 7 weeks to give me an initial estimate - when asked about the delay, they could only justify 3 weeks of time.
2. I have had to call them over 35 times, each time spending 30 mins to an hour with each new representative.
3. State Farm is not including factory features/options - I was told if I didn’t like it I should go pick up the features from my wrecked car" - email included as evidence - note these features are factory features/options and none are aftermarket.
4. Their intentional chosen cheap comparables are extremely high mirage cars (90k vs my 40k) and are located thousands of miles away in California where cars are more abundant - attachment included as evidence.
5. State Farm tried to strong-arm me into accepting initial settlement under penalty of paying additional storage fees - I was told I had 2 days to sign over power of attorney - email included as evidence.

It was only after I threatened to file a complaint that they told me some of their representatives had “miscommunicated” - even though I had emails of their lack of good faith in the proceedings. They still refuse to come to an agreeable settlement.

It is now coming up to 2 months and I am absolutely at the end of my rope. Please help me come to a reasonable settlement with these fraudsters.

Thanks,

******
Business Response
Date: 08/17/2022
Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 12, 2022, to address his concerns. We are continuing to work with the
consumer to resolve this matter.
Initial Complaint
Date:08/05/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning, I filled a homeowners insurance claim on 08/03/22 with State Farm Insurance who has been my homeowners insurance provider for nearly 20 years. We had a pipe break and water infiltrate our living room dining room and kitchen. Luckily we were home and were able to shut the water off quickly and repair the issue. I filed the claim for some drywall damage, carpet that had gotten wet and now stinks and some personal affects such as our vacuum that is no longer working due to being stored in this area. I simply wanted to find out of it is worth pursing the claim due to my 1k deductible or not. I spoke with a claims rep today by the name of ******* ********* ( contact information ###-###-#### Ext. ********** ) who was very aggressive and rude to me. And was somehow making me feel as though this was my fault. When i asked for her contact information and let her know that she was being extremely rude to me she stated that " oh am i rude now because I want to send out an adjuster " I said that has nothing to do with it you are simply being extremely aggressive and rude when all I am doing is inquiring about a potential claim. They have no issue accepting my annual premium for my insurance but when it comes to a small claim made on my policy they want to treat me like a criminal. This type of conduct should not be tolerated and i would like some sort of action taken.

Sincerely, ****** *****
Business Response
Date: 08/11/2022
Thank you for the opportunity to reply to your correspondence dated August 5, 2022. While we
cannot share specific details in this public response, our Claims Department called the complainant
on March 5, 2022, to address his concerns. We have reached a satisfactory resolution of this matter
with the consumer.
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled a claim with state farm about a tree that fell on my house due to a storm, I followed the steps they told me like get estimates about removing the tree and also the repair of the roof, they told me to do what is necessary to protect the property from more damages and later they will send an adjuster to estimate the damages my tenant told me it was bad because half the tree was on top of my roof so I hired guys to cut the tree but because they told me the adjuster was going to see the roof I told the guys to cut the limbs that were on the roof and on the ground and they said that tree was dangerous to leave it standing because if another storm comes it will fall on the rest of the house and I told them we will do it after the adjuster do the estimate on the roof. After the adjuster finished his estimates and told me about the deductible he told me about how much money I was going to get and I told him I still have to take the tree down because it was unsafe and he told me point blank he is not going to paid for that even though the company told me to have estimates to removed the tree, and since then the company is refusing to pay for the tree removal. I keep telling them the tree was unsafe and I had to take it down but now they keep saying since I removed the limbs off the roof the rest of it is not covered. This tree damage the side of my house and also damage my neighbor’s house (gutters and air conditioners unit) so it was a big tree and because it was damage by a storm I believe it is cover, I probably should have removed the tree completely in the first place but now they even said they never told me to have estimates to remove the tree but I have that e-mail. I gave me one estimate of 5000 dollars at the beginning but later I found another guy that charge me 2000 dollars and still they don’t want to pay me. Please help
Business Response
Date: 08/11/2022
Thank you for the opportunity to reply to your correspondence dated August 8, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 1, 2022, to address his concerns. We were unable to resolve this matter to
the consumer’s satisfaction, but we will review and consider new information if presented.
Customer Answer
Date: 08/14/2022
I am rejecting this response because:

They contacted me and told me they will only give me half of what I am asking for because that is the maximum allowance for that matter but I don’t think that is true they just don’t want to pay full price and they told me point blank. There was a lady who was very rude and mean to me and I didn’t like the way she treated me, it seems like she was yelling at a kid because she didn’t even let me explain myself, she was very unprofessional and again she told me they will not pay for the removal of the tree. This lady was the one before I talk to ***** if they recorded the conversation they will know who would she is. I forgot to provide the claim number which is ********* I will only accept the 2000 dollars I am asking for , not their offer of 1000 dollars
Business Response
Date: 08/18/2022

Thank you for the opportunity to reply to your correspondence dated August 15, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on August 10, 2022, to address his concerns. We were unable to resolve this matter to
the consumer’s satisfaction, but we will review and consider new information if presented.
Customer Answer
Date: 08/19/2022
I am rejecting this response because:

This is the same response like the first one . They don’t want to response because they don’t want people to see how they treat customers when we need them. If they really care for their customers why don’t they response through this company? If they don’t want to resolve this through BBB then I am going to ask for help to a government office too.

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State Farm Insurance Company is NOT a BBB Accredited Business.