Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance

  1073 W Main St Dover Foxcroft, ME 04426

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  301 Allegheny Ave Towson, MD 21204

• 

  Rick Campbell Insurance Agency, Inc.

  1708 Old Trolley Rd Summerville, SC 29485-8076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm is refusing to honor its obligation to its customer. My vehicle was vandalized with $5532.47 total damages due to the repair shop. State Farm has paid $4913.09 leaving an unpaid balance of $619.39. State Farm’s actions has left us without our vehicle for an additional 9 days after our vehicle has been completely repaired. Their argument is that the inflation mark up is higher than the will pay. Telling us that we have to cover $619.39 even though we pay for no deductible. We have full coverage insurance with 100/300/100. The vehicle damaged was a 2022 Rav 4 Hybrid with a market value of 40K. With only $5532.47 in damage I am well in range for repairs. State Farms unwillingness to make sure their customers are taken care will be the reason we will leave them after over a decade of using their services.

  Business Response

  Date: 08/15/2022

  
  
  
  ****** *** ****                          ***** **** ********* *********
  **** *** ****
  ************ ** **********
  
  ****** ******** ****** **** * **********
  ******* ** *****
  
  
  
  *** *** **** *******    ********
  
  
  ** **** ** *** ********
  
  Thank you for the opportunity to reply to your correspondence dated August 8, 2022. While we cannot 
  share specific details in this public response, our Claims Department contacted the complainant on 
  August 12, 2022, to address his concerns. We are continuing to work with the consumer to resolve 
  this matter.
  
  
  Sincerely,
  
  

  Customer Answer

  Date: 08/16/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The claim has been paid in full. Thank you! 

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2021 I moved from Georgia to Alabama. I swapped my insurance agent and was given an “Alabama insurance policy”. At that time it was explained to me that none of my benefits would change and my policy would remain exactly the same. December of 2021 my wife was involved in a car accident that was the other drivers fault. We were promised by multiple agents that our lost wages and money would be recovered during the process. August 2022 we have now been informed that the policy we thought we were paying for this whole time is actually different. They changed our policy after our move of states and this was never explained. We were then told that we would not be reimbursed lost wages or any other money other than a $50 deductible. All other money was to be sought after personally through Geico. This was never mentioned to us prior to this date. We have now been informed that despite the increase in premium we have a decrease in benefits. During the time I was speaking with customer service I was laughed at and told “I don’t know what to tell you” I asked for a complaints department or supervisor and I was given an apology instead.

  Business Response

  Date: 08/15/2022

  Providing Insurance and Financial Services Home Office, Bloomington, IL
  August 11, 2022
  ****** ******** ******
  **** * **********
  ******* ** *****
  Re: Better Business Bureau Number: ********
  To Whom It May Concern:
  Thank you for the opportunity to reply to your correspondence dated August 4, 2022. While we cannot share specific details in this public response, the Underwriting Department contacted the named insured on August 11, 2022, to address the concerns. We have reached a satisfactory resolution.
  Sincerely,
  Underwriting Department
  **************
  ***** **** ****** ********** ********* *******
  ***** **** ********* *********
  **** *** ****
  ************ ** **********

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been trying to get my discounted rate fixed since may 2022. i have spoken to the company over 10 times and i have talked to at least 10 people. they keep telling me that it will be fixed but they are unable to give me the correct amount. i am paying way more than i should be each month waiting for them to correct this . i leave messages and no one will call me back and when i do talk to someone they are rude and nasty. **** ********* is my agent at ** ***** ** ** ******* ***** ** *****. he will not respond to me

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 4, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 9, 2022, to address his concerns. We were unable to resolve this matter to
  the consumer’s satisfaction, but we will review and consider new information if presented.

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are left homeless and 8 months pregnant by State farm.
  On 07-6-22 we filed a claim due to mold found in our apartment. The claim adjuster originally stated they could not help because mold was not covered. I then called back a few days to get advice on this situation. I advised the adjuster the apartment complex sent out moisture associates and hvac associates and informed them of their findings and that due to my health issues and my girlfriend being seven months pregnant, mold caused a dangerous situation health-wise. The agent then stated they could help and requested I obtain a medical letter from my doctor and provide all pictures and diagnostic billings from hvac and moisture companies.
  
  We were informed that we got approved for short-term housing and provided a budget of a little over 8 thousand for three months. We have worked with ***, thier short-term housing agents, since July 14, looking for short-term leases, all being approved by the claims adjuster each time we located a potential property. *** guaranteed the current property we are waiting for acceptance they'd pay the first three months because state farm did approve that property. We had to move into a hotel on 8/1/22 that was supposed to be covered by State Farm/*** until the approval of the apartment we applied to accepted us. The adjuster then stopped answering all calls and emails from myself and *** short-term housing on 07/28/2022. I was informed on 08/01/22 they needed approval from the adjuster for the hotel but they'd cover and refund because it fell well within our eight thousand dollar budget. 8/3/22 the adjuster finally calls and states the claim was rejected by his manager and denied and pulled all funding. He also stated he was told not to respond to my calls. We are left homeless and my girlfriend is 8 months pregnant. No one is taking responsibility or trying to help they also up and removed the initial adjuster from the case with no knowledge or reason this is truly horrible

  Business Response

  Date: 08/17/2022

  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated August 4, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 9, 2022, to address his concerns. We were unable to resolve this matter to the consumer's satisfaction, but we will review and consider new information if presented. 

  Customer Answer

  Date: 08/18/2022

   I am rejecting this response because: no decision was provided by claims department nor has the claim ever been decisioned they stated they are investigating and would get back in contact as no proper investigation was done on thier end. They also admitted the agent made a mistake and that he acted on his on with pushing the APPROVED short term housing. We will be taking additional steps as its documented that the claim was approved. We were manipulated into leaving our apartment because short term hosuing was fully approved and also wasted valuable time on looking for a actual place to live with a normal lease because we had to find short term hosuing the last conversation with claims manager they were asking the apartment complex for documentation and full diagnosistic reports no one ever reached back out. 
  
  
  
  

  Business Response

  Date: 08/26/2022

  Thank you for the opportunity to reply to your correspondence dated August 19, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 25, 2022, to address his concerns. We were unable to resolve this matter to
  the consumer’s satisfaction, but we will review and consider new information if presented.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was rear ended by statefarm policy holder 16 yrs old son, who apologized that he was on his phone to emergency medical staff at time of accident. We was also told he was recently in another accident just prior to ours & statefarm been giving my husband and I the run around. I contact them many times and ***** ***** NEVER CALLED US BACK. They been stalling and so we ended up with a lawyer that we never met but she did nothing, So we was bck fighting pain & suffering, anguish, innocent bystanders injuries, reimbursement of medications,& medical equip. Which is our COMPENSATION. We still have pains from being reared ended by careless driver. As a nurse & RT, walking has not been a issue until that wreck. StateFarm tried to say the attorney was still working with us but they had a letter that we didn't get after the attorney was fired bc we had to do everything that they had did. I settled my on property thu statefarm Dec 2020, I disputed my own medical discounts to get my $11,000 bill down. Statefarm even had the reduced bill but told me it was still higher. When I told them, it was lowered, NOW they don't want to settle our claim, but had no problem doing so last week on the PHONE. We have med bill's, pain and suffering, delayed of claims, emotionally distressed from being innocent bystandre and STATEFARM IS not wanting to close our claim. 1st said we have a LIENS on our claim and he will pay all & the lawyer we fired to NOW the statue is up. Mistreating the VICTUM is not okay, we didn't asked to be HIT. It was the NEGLIGENCE of the driver, but we are emotionally, mentally and physically hurting. Statefarm should be FINED for stealing claims money, and not paying. They sent my husband & I a $20,000 injury letter 1st to email, then it EXPIRED and went to $15,000 each to just $7,500 for my husband. Please help us get COMPENSATION from this whole NIGHTMARE, that we are still having pain & suffering in. The kid admit to it being his fault, so why STATEFARM refused

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 4, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 3, 2022, to address her concerns and we were unable to resolve this matter to the consumer's satisfaction, but we will review and consider new information if presented. 

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a person who crossed the center line. The police report and all supporting documentation (photos, emails from police, no fault statement from police, etc.) have all been uploaded to the State Farm Claim center. This was filed on 7/26 and I don't have an outcome. My truck was totaled by the person who hit me. The entire front portion of my truck engine is gone. State Farm repeatedly tells me "it's pending for an estimate." There is nothing to estimate. It was totaled! It was already transferred to a salvage lot as the tow company knew it was totaled. I called the Claims 800 number multiple times and they don't have a clue what is going on. I keep getting non-answers. The worst part? I pay an agent *** ******* and his office has done nothing for me except tell me, "It takes time, ****." I was at no fault, pay for an insurance agent, and yet nothing has been done in the 11 days post accident. You think 11 days isn't a lot? Try renting a car and then tell me it's not that may days. I am appalled by State Farm and agent *** *******. Don't waste your time or money.

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 4, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 9, 2022, to address his concerns. We have reached a satisfactory resolution
  of this matter with the consumer.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim on roof . Occurred Dec. 15 2021. Notified State Farm claimed .they sent someone out to ,could not get on the in winter.came back in spring, looked at it , issued a check for patching in the damaged area April 23. Informed them a patch was not satisfactory. New shingles would not match. Waited 3-4 weeks with no answer.called them and was told they needed pictures of the roof with a sample of new shingle next to old .sent by contractor to State Farm ,again no answer. 3-4 weeks later I called again ,this time State Farm wanted a manufacturer statement saying they would not match. Sent once again by contractor. Once again no communication with State Farm. Waited a couple more weeks, called them, this time wanted an estimate from contractor, was sent in . Again no communication from State Farm. Called State Farm on Wednesday 27 2022, was informed it would reviewed in 3-5 days. Have not heard anything from them. Told them was very dissatisfied with the service and would take other actions.that is why I’m filing a report with you to see if you can resolve this. All I’m looking for is a settlement and a new roof. Thank you

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 3, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 5, 2022, to address his concerns. We have reached a satisfactory resolution
  of this matter with the consumer.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21st of this year I switched my car and renter's insurance to State Farm. I left State Farm last year because I was quoted a rate that was subsequently raised by approximately $100 just a few days after agreeing to terms. I wanted to return because I was told that an accident that was considered "my fault" occurred more than three years ago and that it would be erased from my record.
  
  That didn't happen. Instead, I was quoted a rate of ~$230, agreed to terms, then it was raised to ~$330 because of the accident. They then said it was actually six years, not three, before an accident would be erased. Either I want this original quote or I want to leave State Farm for good.

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 3, 2022. While
  we cannot share specific details in this public response, our underwriting department has
  contacted the complainant on August 5, 2022 to address his concern. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. 

  
  

  Customer Answer

  Date: 08/13/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about homeowners insurance with State Farm in December 2021. I was covered by another company until May 2022. In May of 2022 I was given a quote from State Farm for homeowners insurance. In May 2022 I paid (1year) in full my homeowners policy to State Farm. State Farm sent me notices saying that I had to pay them for December 2021 through May 2022. I was required to furnish documentation proving I was covered by the other company December 2021 thru May of 2022. They were trying to charge me for time I was covered by another company. The effective date did get resolved. I got a notice today the effective date is May 2022 to May 2023. The statement says that I owe $1083 by August 29, 2022. (This is only 3 months since I paid for a full year to State Farm in May 2022). This company does not return phone calls.

  Business Response

  Date: 08/10/2022

  Thank you for the opportunity to reply to your correspondence dated August 3, 2022. While we
  cannot share specific details in this public response, our company contacted the
  complainant on August 3, 2022 to address and resolve the concerns.
  

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a State Farm customer for over 20 years. My daughter (who is the insured, I pay her policy), and I were caught in a flash flood in Florida driving home from the grocery store on a Saturday. Then car was towed by AAA, State Farm was contacted, a claim was filed. The fist business day, Monday, my daughter was told to have the garage "release" the car to State Farm as they needed to pick it up in order to be evaluated - she did. The car was towed from the garage 7/18/22. Today is 8/2/22 and we still have no disposition on the vehicle. In fact, yesterday we were told that they did not have the car that is was at the garage - not true. Finally, after much discussion, they did see that the car was in the salvage yard awaiting an adjuster. I remind the claims rep that I had been told a week ago (on or around July 21), that the adjuster would be there August 1, because no one could get there any earlier - meanwhile, the **** ***** agency in Tampa had informed us that there was no rental car coverage provided - I was never asked or informed that this was an option as I thought is was already on the policy as in past vehicles. Thus, I am paying out of pocket for the rental. I was originally told that we would have some type of resolution within 3-5 days of when they picked up the car, it's now been 18 days. Yesterday, once it was confirmed that the car was in their salvage yard, that it needed to go back to the garage for evaluation and my daughter was told the car was taken to the salvage yard in error. Meanwhile, yesterday I was told that no one would look at the car to evaluate it until Monday, August 8 due to employee/COVID issues, I don't feel all of the dysfunction in the organization should be our issue, especially when I've been a paying customer for so long! No one seems to know what's going on and there are constant delays and mixed messages. We are extremely frustrated with the disorganization and confusion that seems to exist within the organization

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to reply to your correspondence dated August 3, 2022. While
  we cannot share specific details in this public response, our underwriting department has
  contacted the complainant on August 9, 2022 to address her concern. We are continuing to work with the consumer to resolve this matter.

  
  

  Customer Answer

  Date: 08/16/2022

   I am rejecting this response because:
  
  
  They have not provided any type of compensation for the HOURS of time spent on calls, my daughter is still without a car! When I finally had a supervisor contact me (10 days later - I was told I would be contacted within 48 hours), there were STILL problems. No one seemed to know what was happening with the car, or where it even was, there was so much confusion on State Farm's part, which continues the delay in having the car repaired, thus, we continue to incur rental car expenses. Monday August 6, we were told the adjuster had gone out to the salvage yard to "inspect" the car but "had no idea what was wrong with it", because he's not a mechanic, which was confusing because State Farm said "this" adjuster (the second one), was the one who inspects the damage to the car - then we were told it had to be towed to a garage because a diagnoses is needed. My daughter was told the car should never have been towed to the salvage yard (July 18) and that it was towed in ERROR - all at our expense!We were then told a mechanic of our choice could diagnose it. The car was supposed to be towed by Tow Pros Towing Co.After days of getting more mixed stories, and calls to the tow company, State Farm, salvage yard and the AAA garage to find the car, it finally arrived. The mechanic there inspected and reported, "it's done, the motor is completely locked up". The nice mechanic at AAA garage advised that I give State Farm his name/number so he could give his report- SF wouldn't take his contact info b/c he's not contracted with SF! They need to send their own adjuster to inspect the car! CONSTANT mixed information! When the adjuster FINALLY went to the garage he gave a report the shop owner with a price for fixing the car. My daughter was never contacted but oddly received an email wanting her to accept a payment of over 8K (repairs were over 9K but there is a 1K deductible) with NO explanation. MORE calls and time and more days racking up rental car expenses! I was finally able to, thanks to the wonderful AAA garage owner, work with him to figure out what the payment was for. Again, more calls to SF, I was told the payment should have gone to the garage directly. The AAA garage man finally was "allowed" to speak with a claims person to try to move this forward. I have NEVER experienced such a disorganized, unfprofesional organization that has NO regard for the CUSTOMER! FOUR weeks later and the car is finally going to be worked on at the garage it started at - and should never have been towed from but due to SF continuous errors, its all been at our expense. We absolutely DO NO accept the business response. This entire process has been completely mismanaged! We request some type of financial reimbursement for the rental car and the HOURS spent away from our jobs to try to get this situation resolved.