Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  PO Box 2316 Bloomington, IL 61702-2316

• 

  State Farm Insurance

  2600 Locust St Saint Louis, MO 63103

• 

  State Farm Insurance Company

  PO Box 2327 Bloomington, IL 61702-2327

• 

  State Farm Insurance

  317 N Bend Rd Baltimore, MD 21229-3113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 18, 2019 my daughter, ******* **** fka *** ****, was in a car accident, not a fault. The person driving ran a red light and her insurance company is State Farm. The six months was surgeries and rehabilitation but after that follow up for another few months. We have been working with State Farm giving them what they wanted, all the medical bills and anything we have paid. It is August 2022 and since January 2022 I have been calling and emailing trying to resolve this claim. I have complained to the representative and the company many times about the lack of contact, no one calls me back within 48-72 hours, they have not followed through. They are ignoring and not wanting to get back to us. I have updated our address, email addresses and phone numbers and realized they are not updating all the information. State Farm says they could not get paperwork from a hospital but I turned around and did all the leg work no issue and sent it to them, this has happened several times. Time is running out on my claim and I want this resolved, I need someone to contact me and resolve this issue. I have contacted supervisors in the past and they referred me to the representative that is assigned to our case, she was not doing a thing! Now we have someone new, no calls to tell me just a email to an old address! No letter nothing. Calls are not returned, emails are not answered. The representative could not even call a hospital to get the correct information. I had to do a lot of this and send it in. What else do I need to do? I need to clear this up and get resolved to pay my insurance company that is asking me if I settled with them, this was not a big case. Claim number ***********

  Business Response

  Date: 08/05/2022

  
  Thank you for the opportunity to reply to your correspondence dated August 2, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 4, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm was supposed to pick up my car and tow it for service. They promised a pick up for over a week. Still hasn't happened.

  Business Response

  Date: 08/06/2022

  Thank you for the opportunity to reply to your correspondence dated August 2, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 5, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.

  Customer Answer

  Date: 08/08/2022

   I am rejecting this response because: This is not a response. It simply states they cannot respond. In addition, the company has sent conflicting information. The complaints department shared that certain monies would be added back to my policy in regard to car rental, and the local State Farm office just messaged stating "I apologize for the delay. We spoke with a claims manager and unfortunately all we can pay is what is stated on the policy contract $25 and none of the additional fees." This is from *** ****** State Farm Agent in Columbus Ohio. Direct contradiction of what Karen Elliot stated from the complaint department. 

  
  

  This is all unacceptable business practices, especially considering the car was STOLEN! This is a crime not an accident. State Farm doesn't know what is going on at any end. Every response I get is different. 

  
  

  Thank you,

  ********
  
  
  
  

  Business Response

  Date: 08/17/2022

  
  Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 16, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cracked windshield of my fully insured Audi SUV. I have called State Farm submitted a clam in on June 29, 2022. They submitted the claim to a “bid team” and nothing has been done. I am pregnant with a 2 year old and now the crack has extended to the middle of the windshield. This is a very unsafe situation and despite me calling over and over the representative state that they are unable to do anything because the claim is with the “bid team.”
  My Reference number #*********
  Date of claim: June 29, 2022
  This job needs to be finished ASAP.

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our claims Department contacted the
  complainant on August 3, 2022, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.

• Initial Complaint

  Date:07/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle got hit(A car reversed and hit my front bumper) on 7/20/22 and I had already reported to the State Farm and filed a claim online with state farm, but they never response anything and I also spoke to my own insurance(***** *****) and they couldn't reach out to them as well. Been waiting since 7/20/22 and interesting thing is they filed a claim on my insurance saying that I rear ended her car which is totally wrong, I have all of the evidences including cam record and police incident report to show state farm client is lying and I would say this is a insurance fraud. i already told my insurance we are not paying anything for her and she has to pay everything for the whole incident, even should get ban for get any insurance. i am still waiting for state farm regrading of this and looks like they are not doing anything and my insurance rep keep reaching to them until today. Please help and i can provide anything including videos, images or anything.

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our claims Department contacted the
  complainant on August 5, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy number ending **** ******* ******* *** ** ********
  
  May 24, 2022 I had a car issue.
  The road side assistance had sent out a driver to check the situation. The driver stated he would jump first to see if the car would start, if not , he would then tow the vehicle to the address listed. He jumped the vehicle, the car started and I drove it to the place. I purchased a new battery took it back to the place and they put it in my vehicle.
  
  I paid $185.14
  
  Jump fee $90.
  Jump and Tow was $185.14
  
  I did not need a tow , so therefore requested my money back for the additional paid. I was told to contact my agent. I sent his office a certified letter with all copies of what occurred that day. I spoke with them and the rep states she has no ideal what I was talking about (its confusing). Letter signed 6/30 and today is July 30 and I have no returned payment for overcharge me. Rep stated she could call the roadside assistance to look into.
  
  Roadside makes the rates, and I asked for clarity.
  Jump fee $90. I paid more than to ensure I had my car taken care of - they did not tow my vehicle, therefore I should have my money returned.
  
  The tow driver took pictures and wrote he did not tow vehicle. so why haven't I received my return money?
  
  Return all money except Jump fee of $90.00

  Business Response

  Date: 08/06/2022

  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 3, 2022, to address her concerns. We will continue to work with the
  complainant to reach a satisfactory resolution and we will review and consider any new
  information if presented.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have have an acknowledge liability from State Farm regarding a property claim. We have been waiting 10 weeks for them to have a vendor come out to perform a survey and they have just passed the time when they said the appointment is scheduled for. We want the survey completed ASAP (they said it would be at the end of July which is now over) and a confirmation of when this appointment is scheduled for. If their vendor is not available in the next week they need to get a new one as 10 weeks is already way too long for this type of service - there are plenty of vendors who can perform this work. This is frankly unacceptable and can only be viewed as them delaying payment that they have acknowledged is due.
  
  ******* *******

  Business Response

  Date: 08/10/2022

  ********* ********* *** ********* ******** **** ******* ************ **
  ****** ** ****
  ****** ******** ******
  **** * **********
  ******* ** *****
  *** *** **** ******* ********
  To Whom It May Concern:
  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 8, 2022, to address his concerns. We are continuing to work with the
  consumer to resolve this matter.
  Sincerely,
  ******** ****** **********
  *************** ****************
  ***** **** ******* ********* *******
  ***** **** ********* *********
  **** *** ****
  ************ ** **********

  Business Response

  Date: 09/10/2022

  Thank you for the opportunity to reply to your correspondence dated September 2, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on September 1, 2022, to address their concerns. We are continuing to work with the
  consumer to resolve this matter.

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pickup truck was stolen from in front of my residence on May 5th, 2022. I called State Farm immediately the next day about the theft. I spoke with ***** who works at the office at State Farm here in Santa Fe. I never received a call back for some time. I went into the office several days later. ***** ****** and his office staff told me that I did not call about the theft.
  ***** who over heard the soon to be argument from her back office said , "Yes he did call". The room was suddenly silent. We are now on July 29th 3 months after the theft. My pick up was retrieved by the state police on July 3rd, 2022. I was not informed until 12 days later as the pickup was sitting at a lot. I was informed by a letter of a lien on a property from the towing company, not by State Farm or the State police. I paid around $486 to retrieve it. I sent the bill to State Farm and have not been reimbursed. I sent a quote and pictures of the damage to State Farm for the repairs of $18,000 to the pick up. I sent them all through ***** ******'s office to to their claims division. The claims agent **** says he did get the quote and bill for towing and storage however could not open the Jpeg files to see the pictures. **** told me today when I called from State Farm office that I had to schedule an appointment through their 3rd party person inspection. I called them immediately. *** ******** They told me that State Farm had to take care of this scheduling. Returning to the office to call again, **** said he then could take care of it. It seems difficult to communicate with State Farm and get this claim moving. It took a month to get the locking gas cap key back as they told me that there was not one there. I explained that they were not inspecting at the keys properly. I am seeing many one star ratings on social media with similar complaints. I have no idea how much longer it will take to get State Farm to be the good neighbor they claim to be in their ads.

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 29, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on July 29, 2022 to address his concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if
  presented.

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom and I are on the same policy. She passed on 5-13-22. I have been trying for over a month to have both cars be put under my name under the same policy. After trying to connect with the agent, I spoke with him last week, he has not resolved a simple policy / fee change update. My mom is still listed on the policy. I have requested to switch agents and State Farm is not allowing me and I continue to not get concerns resolved in a timely way. When I spoke to the agent last week, he said he was configuring policy changes that would bring the monthly fee/premium down from what it is now. Its been over a week and near the end of the month. I've heard nothing. I called his office today. I spoke to an associate who said the agent is out of town and that he, the associate I was speaking with, knew nothing about it and saw nothing had been done on my account. This type of interaction/non responsiveness I do not want to continue. If I am not moved to another agent of my choosing, I will seek insurance coverage with another carrier.

  I am filling complete regarding management of my claim with State Farm. The claim number is *********. I am not getting up to date information about my car. State Farm is to be monitoring/managing the repairs with ******* **** ** ******** *** ******* **** told me to bring my car in for repairs on 7-5-22. The longer the car is there the less communication I get. My car was drivable when I brought it in. Now, it sits at ******* **** waiting to be repaired and State Farm isn't advocating for how this is to play out. The State Farm web site still says my car will be done tomorrow. ******* **** keeps telling me they can't get parts. First, the got a damaged part in and couldn't use it. Second, a shipment was to have arrived on Tuesday 7-26-22. I called ******* **** on 7-27-22. I was told by a representative that the parts didn't come in and that the shipment with the part would be coming in on 8-2-22. I was told a manager would call me back. I got no return call. I called State Farm today and they seem unconcerned about what is happening and how it is affecting me. I was told by State Farm that when they called ******* **** that they now say the shipment with my part is coming in on Tuesday 8-9-22. That's not what I was told the day before (yesterday). How is it that a shipment is delayed this week, then the next week, and then the following week. Where is State Farm in how this is playing out? If my car is drivable, why can't ******* **** release the car to me until they have the part, rather than just keeping it there. Where is State Farm in working this out? On Friday 7-29-22 (tomorrow), the rental coverage ends on my policy. I will not have a my car or a rental. State Farm doesn't care about this and provide no solution leaving in my lap along with the rest of the interaction with ******* ****. State Farm's attitude is they don't want to be involved and don't care how this is affecting me. They need to cover rental car until repairs done

  Business Response

  Date: 08/08/2022

  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 29, 2022. While we
  cannot share specific details in this public response, our claims Department contacted the
  complainant on August 1, 2022, to address his concerns. We have reached a satisfactory resolution. our position is firm, but we will review and consider any new information if presented. 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th, 2022 I moved across the Stateline of Arkansas onto the Missouri side which involved me having to make adjustments to my insurance policies with State Farm. I have been with State Farm for nearly 23 years now. When I called to make this adjustment I was told my insurance would go up approx. 46 bucks a month. During this transition, they have misquoted me and removed discounts that I still qualified for and billed me without correcting an error they have have repeatedly admitted to me in the local office was an issue with their systems switching over on March 1st. As a result of their system switch over my Drive Safe and Save Discount was deleted and I was billed approx. 77 bucks more than I should have been for the months of March, April, and May. The local office along with whomever at the corporate level will not help me resolve correcting this issue that has cost me $231.00 more than what i should have been billed for over those 3 months. I called numerous times and have spoken with ****** ****** *** **** at the ****** ***** office in ***** ****** **. ***** kept reassuring me that they would get it adjusted and mail me new beacons for the program to which I was able to finally get working in June with the app. After months of frustration and getting no where I am now being told NO, they will not fix it. I have been lied to, taken advantage of, and I am beyond frustrated with the lack of care since I am a 23 year customer and have my home, 4 automobiles, a trailer, side by side and life insurance policies with this company and pay them over $8000 bucks annually, that they will not help me with a $231.00 credit that I was told would be taken care of to begin with. Please help.

  Business Response

  Date: 08/08/2022

  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 29, 2022. While we
  cannot share specific details in this public response, our Underwriting Department contacted the
  complainant on August 8, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.
  
  Sincerely,
  
  
  Underwriting Department
  Phone: **************
  State Farm Mutual Automobile Insurance Company
  
  
  
  
  Providing Insurance and Financial Services Home Office, Bloomington, IL
  
  
  
  
  
  ****** ** **** ***** **** ********* *********
  **** *** ****
  ************ ** **********
  
  ****** ******** ******
  **** * **********
  ******* ** *****
  
  
  
  Re: BBB Case Number: ********
  
  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 29, 2022. While we
  cannot share specific details in this public response, our SFPP Department contacted the
  complainant on August 5, 2022 to address his concerns. We have reached a satisfactory
  resolution. Our position is firm, but we will review and consider any new information if
  presented.
  
  
  Sincerely,
  
  
  
  State Farm Payment Plan
  *************
  State Farm Fire and Casualty Company

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm insurance company is reporting vehicle accidents on my drivers report that DO NOT belong to. Vehicle is not registered to me or nor was it owned by me. I’m **** ******* *****. I live in apartment in my parents 2 family home. My Father ******* ***** also lives at the residence. I have spoken to State Farm about the issue of trying to get insurance quotes from other companies these accidents show up and I’m being told it’s State Farm who is reporting them. When I call to resolve the issue with them they’re saying it’s MY responsibility to dispute this with the necessary reporting agencies.

  Business Response

  Date: 08/05/2022

  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 28, 2022. While we
  cannot share specific details in this public response, our Underwriting Department attempted to
  contact the complainant on August 2, 2022, to address his concerns. We were unable to reach the
  complainant via phone, so we have sent written correspondence with contact information. We are
  continuing to work with the consumer to resolve this matter.