Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  1124 N Rolling Rd Catonsville, MD 21228-3826

• 

  State Farm Insurance

  8345 Main St Ellicott City, MD 21043-4875

• 

  State Farm Insurance

  301 Allegheny Ave Towson, MD 21204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Mercedes C300 on 5/22/ 22 in my grandmother's name. I called Statefarm to add the new vehicle to my existing policy. Apparently, the underwriter changed my insurance policy to liability insurance from full coverage without my knowledge or permission. Since then, my car was in an accident on 7/05/22. I submitted my claim took my car to the body shop and called to reserve a car rental. Thats when I was informed, I was not covered because I only had limited insurance, liability that is. I told the agent that's not correct I always had full coverage since I been a customer with Statefarm. I 've been going back in forth with them to fix the problem since this is their error. They reinstated my policy in July but should have back dated in the month of May when I added the new vehicle. Therefore, I'm still paying for car rentals for a mistake made by them. They have not offered to reimburse me, I didn't even get an apology for their error. Nothing!!!!

  Business Response

  Date: 08/04/2022

  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 28, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 3, 2022, to address his concerns. We were unable to resolve this matter to
  the consumer’s satisfaction, but we will review and consider new information if presented.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a state farm customer for 7 years with no issues in the past. All of a sudden the 6 month premium on my car went from $800 to $1200 with no explanation. i called my local agent as well as the 1800 number multiple times to get a explanation on the increase. Each time i was given a different nonsensical answer. One time I was told they removed my drive safe discount, another time they stated it was because i removed a vehicle from my plan. In both scenarios the discount difference would be $100-$200 max! A $600 increase with 0 explanation is outrageous. Now the company is threatening to cut off my coverage if I don't pay. I am beyond livid how can they do this without any information. A $600 increase every 6 months is very big this is completely unethical.

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 28, 2022.
  
  While we cannot share the specific details in this public response, our Underwriting Department has
  reviewed this case. Additionally, we have notified ****** ***** of our response via letter. We believe
  the action we have taken is appropriate. Please let us know if anything further is needed to close this
  inquiry.
  

  
  

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my policy with State farm insurance company agent ***** ***** in Cincinnati Ohio on April 8th 2022 & have written proof. There is a $42.43 balance due to me. After numerous calls to state farm I was told they had sent a check twice. Calls to State Farm on 4/18/2022, 6/9/2022, 6/27/2022 (They verified the correct mailing address) As of 7/27/2022 I still have no check.
  ***** ***** ****************************** ************ ***** **** ************

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 27, 2022. While we
  cannot share specific details in this public response, our  Underwriting Department contacted the
  complainant on August 3, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
  
  

  
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car accident, December 4, 2019, and my car was totaled. State Farm paid out a claim to the other driver, and passenger, stating they paid to protect me. I am the State Farm Policy Holder, and I feel as though, I was not treated fairly, and they claim they paid out the funds to protect me. My premiums increased, and in between waiting on a Court date, it took 3 years., due to Covid. I later received a letter from State Farm stating that my premiums would increase, which they did. I went to Court and I won my case, submitted my paperwork and now waiting for my Agent to contact me. I feel as though, no money never should've been paid to the parties.
  I asked my new Claims Adjuster, about speaking to a manager, he felt as though everything was okay. I tried explaining to him, that as loyal customer for over 20 years, this was very unfair, and they wasted money.

  Customer Answer

  Date: 08/01/2022

  The lawsuit was filed in ***** ********* ******** ********** ******* ****** ****** ******** Insurance. The Judge ruled in my favor and State Farm is still dropping me as a customer.

  Business Response

  Date: 08/10/2022

  ********* ********* *** ********* ******** **** ******* ************ **
  ****** ** ****
  ****** ******** ******
  **** * **********
  ******* ** *****
  *** *** **** ******* ********
  ** **** ** *** ********
  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our Agency Department contacted the
  complainant on August 3, 2022, to address her concerns. We have reached a satisfactory resolution.
  Our position is firm, but we will review and consider any new information if presented.
  **********
  ************ **********
  *********** **** ****************
  ***** **** ****** ********** ********* *******
  ***** **** ********* *********
  **** *** ****
  ************ ** **********

  Customer Answer

  Date: 08/11/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm Insurance failed to pay the final payment to the repair shop that performed repairs on my fully-insured vehicle for ***** ****** ***********. The repair shop was approved to use by State Farm. The vehicle has been complete at the shop now, for 14-days and the shop cannot release the vehicle to me until payment is made. The repair shop tried to accommodate State Farm and reluctantly agreed to reduce the balance owed by reducing their labor rates and mark-ups (see attached email and estimate) and State Farm is still not issuing a check for final payment, which is only roughly 7% of the total repair invoice. A portion of the final payment they are refusing to pay, is the Corporate Activity Tax, a tax the body shop is required to pay by the State and should be covered by State Farm without argument. On Friday 7/22, a State Farm associate told me on a call that they would review and discuss the revised, reduced final bill with me on Monday, 7/25. A different associate from State Farm was rude when I called back Monday to discuss the revised bill, interrupting me repeatedly to say it would be 3-5 days of reviewing the reduced bill before they could discuss further. I've given State Farm a chance to contact me prior to filing this complaint via email (see attached, which also outlines my unpleasant correspondence with the associate on Monday) and they have chosen not to contact me. Additionally, I will now have to hire an attorney to seek these funds.

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 27, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on July 29, 2022, to address his concerns. We will continue to work with the
  complainant to reach a satisfactory resolution and we will review and consider any new information
  if presented.
  

  
  

  Customer Answer

  Date: 08/08/2022

   I am rejecting this response because:

  
  

  The response does not resolve the issue or address specifics in any way.  The telephone correspondences from State Farm since filing the complaint, mainly serve to restate a similar position as previously established.  For example, State Farm clarified that they still are not agreeing to reimburse the body shop for Corporate Activity Tax (CAT), a tax the body shop paid to it's vendors (evidenced in invoices) for materials purchased for my covered vehicle repairs.  This is a real tax burden for which the shop paid and for which it should be reimbursed, similarly to a state sales tax, for which State Farm does reimburse.  Furthermore, State Farm pointed out multiple company "standards" it follows when paying for work from a claim that resulted in not reimbursing items or portions of items that were part of the work completed on my vehicle.  I asked them to provide where these "standards" were shared in writing to either myself or the shop prior to the work being done (or even started) to allow me or the shop the opportunity to determine if this was the right facility for the job and I was told that it "should have been clarified in my policy somewhere".  I have been unable to find these detailed clarifications anywhere in the policy documents.  For example, in no place, was it stated ahead of time, that if the body shop had a specific auto glass specialist install the auto glass instead of doing it in house, that the work would not fully be covered (ie. any cost above and beyond what State Farm feels the labor should be, is not included, even if the cost was paid for to a professional repair shop).  If I were told ahead of time to confirm these types of things or that I might be stuck paying for them out of pocket, I would have verified with the shop and likely chosen a different one.  But this information was not shared up front.    

  
  

  I am currently researching the most appropriate legal firms to take on this type of case and hope to make a decision expediently.  I suspect the initial document discovery process will highlight all of the poor communication (or lack of any communication) between State Farm and both myself and the body shop throughout this process (both via emails and phone calls or lack of my requested call-backs, or the State Farm estimator failing to show up for appointments when scheduled to go over discrepancies), as well as inconsistencies in State Farm's approach to approving and paying for the work being completed up to the final unpaid supplement (State Farm continued to cut checks to the body shop for their incremental work and was provided the shop's estimates and supplements throughout the process up until the final payment that is in question and has not been paid).  The shop has gone out of their way to reduce their costs and has swallowed ~$5k of costs to which they were likely entitled in an attempt to work with State Farm.  I assume following document discovery, we will review and set up a meeting with a mediator to try and resolve; if we are unable to resolve in mediation, we will move on to arbitration and if that fails, I suppose we will have to go all the way.  In addition to the ~$2500 currently being sought for reimbursement for the work performed on my vehicle, I will be seeking reimbursement on whatever legal fees result from these next stages of the process and any other associated costs.  

  
  

  I paid for full coverage to State Farm for my vehicle and used a shop that State Farm approved me to use, only to find out once the work was complete and totaled (after consistently paying up to that point), that State Farm is unwilling to pay the final ~$2500.  At this point, I have paid the remaining portion owed to the shop (including the deductible I was obligated to pay out of pocket) to allow me to pick up the vehicle.  I'm only asking State Farm to complete their obligation to pay the remaining portion of the work for which I was insured.   
   
  
  
  
  

  Business Response

  Date: 08/13/2022

  ********* ********* *** ********* ******** **** ******* ************ **
  ****** *** ****
  ****** ******** ******
  **** * **********
  ******* ** *****
  *** *** **** ******* ********
  ** **** ** *** ********
  Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 10, 2022, to address his concerns. We will continue to work with the
  complainant to reach a satisfactory resolution and we will review and consider any new information
  if presented.
  **********
  ***** **** ******
  *********** **** ****************
  ***** **** ****** ********** ********* *******
  ***** **** ********* *********
  **** *** ****
  ************ ** **********

  Customer Answer

  Date: 08/15/2022

   I am rejecting this response because:
  
  
  The response is a generic response stating only that State Farm contacted me to discuss.  The discussion involved the following topics:

  
  

  • The representative from State Farm said he would look into why they previously stated they would not pay the CAT tax (because they agreed that it is strange that they would be unwilling to pay a state mandated tax)
  • I pointed out to them to dig into the notes from the communications between State Farm and the body shop to determine if they communicated early (or anytime at all) in the process to the body shop that they would not be covering specific items (such as CAT, mark-up on out of shop work, etc.) so that it could be brought to my attention.  From the notes reviewed on the call, it sounded as though no such communication about what would not be covered, was shared 
  • Regarding the above item, I let the representative know that my attorney would likely be looking at the fault being with State Farm, if they did not explicitly point out to the shop or to me of items that would not be covered by them, when paying the 5 previous shop invoices.  I also noted that if State Farm had communicated with either myself or the shop that specific items would not be covered during payment of the first 5 shop invoices, I would have reason to go after the shop for the non-payment vs. State Farm.

  Business Response

  Date: 08/25/2022

  Thank you for the opportunity to reply to your correspondence dated August 16, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 10, 2022, to address his concerns. We will continue to work with the
  complainant to reach a satisfactory resolution and we will review and consider any new information
  if presented.

  Customer Answer

  Date: 08/25/2022

   I am rejecting this response because:
  
  
  Same generic response; State Farm has issued a final check for approximately $500 but it is still ~$2,000 less than what is owed.  

  
  

  I will be reviewing the appropriate terms with attorney for the forthcoming discovery process and hope to set a mediation date within 90-days.  I hope to have a list of potential mediators over to State Farm in the coming weeks for review and approval.  Separately, I may explore options for small claims court but based upon initial conversations and shared emails/communications, it sounds like proceeding as previously discussed is the most advantageous option for me.  
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got in an accident last year in 2021. State Farm took two months to to come to a decision that i wasn't liable before i could turn my car in for repairs. When i did, the mechanics refused to fix issues on my car from the accident even tho i uploaded files saying the damage is from the accident and now im trying to appeal with state farm. Ive asked a manager to call my multiple times and was never called. I was scheduled to talk to someone tuesday July 26th at the latest. They called my mother instead and hung up when she said hello.

  Business Response

  Date: 08/05/2022

  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 26, 2022. While we
  cannot share specific details in this public response, our claims department spoke with the complainant on July 27, 2022, to address her concerns. We are continuing to work with the consumer to resolve this matter. 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2022 my husband ******* ****** was involved in a car accident. In our 2018 Subaru WRX. I asked State Farm many times where I should take the car for repairs. They told me it was the customers choice time and time again. I had the car taken to **** **** **** **** in Arnold, MO. The car was ready to be picked up 3 weeks ago. For 3 weeks State Farm has argued with **** **** **** **** even hanging up on them when they would ask supervisors. They also hung up on my husband. I have been a very loyal customer for over a decade. I should never have had to pay anything more then my deductible. But I did... State Farm refused to pay the remaining balance and stuck me with a bill for thousands of dollars. I picked the car up on Friday July 22, 2022 and had to pay a large bill that State Farm should have payed.

  Business Response

  Date: 08/10/2022

  Thank you for the opportunity to reply to your correspondence dated August 1, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 3, 2022, to address her concerns. We were unable to resolve this matter to
  the consumer’s satisfaction, but we will review and consider new information if presented.

  Customer Answer

  Date: 08/11/2022

   I am rejecting this response because:
  The last conversation I had was State Farm they advised me I should get a lawyer because I had exhausted my resources with the BBB and the claim I filed with the ******** ********** ** *********. They tried to bully me and make me feel as though I had absolutely no other option than to get a lawyer. I still have not retained the lawyer because I do not have the funds to it this time because of the excessive amount of money I had to pay to **** **** **** **** to get my vehicle back. State Farm also stated in our last conversation that they were not going to speak to me anymore on this matter with the claim was closed.
  
  

  Business Response

  Date: 08/18/2022

  
  
  August 17, 2022                          State Farm Insurance Companies
  **** *** ****
  ************ ** *********
  
  Better Business Bureau **** * **********
  ******* ** *****
  
  
  
  Re: BBB Case Number: ********
  
  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated August 12, 2022. While we 
  cannot share specific details in this public response, our Claims Department contacted the 
  complainant on August 3, 2022, to address her concerns. We were unable to resolve this matter to 
  the consumer's satisfaction, but we will review and consider new information if presented.
  
  
  Sincerely,
  
  

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response the last conversation I had with State Farm was on August 3rd they were completely unwilling to try to resolve the problem. I told them I was going to contact the BBB and the ******** ********** ** ********* the woman was rude and told me that I should get a lawyer because I has had exhausted all of my resources. She tried to bully me and that was it. State Farm never tried to resolve this issue and I still paid over $3,000 to get my vehicle back from the shop when it had been done for 3 weeks prior. The shop myself and my husband had to go back and forth with State Farm for 3 weeks until we realized they were not going to help us. The August 3rd conversation was a complete joke my own insurance company told me they weren't willing to work with me or help me and that I needed to get a lawyer to fight them.
  
  

  Business Response

  Date: 08/23/2022

  Thank you for the opportunity to reply to your correspondence dated 8/12/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on 8/3/22, to address her concerns. We were unable to resolve this matter to the consumer's satisfaction  but we will review and consider new information if presented. 

  Customer Answer

  Date: 08/25/2022

   I am rejecting this response because: State Farm and I and my husband and **** **** **** **** were in contact with State Farm everyday for 3 weeks trying to get them to pay the over $3,000 bill besides the $500 deductible we had already paid. Our car sat ready to go for 3 weeks but State Farm refused to pay "anymore". They only contacted me on August 3rd because I had contacted them on the 2nd and every day prior to that. On August 3rd the woman that called me did not call me to resolve a thing. She only called me it seemed to bully me she told me to go ahead and report to the BBB in the ******** ********** ** *********. She kept bullying me telling me that it sounded like I had exhausted my resources and that I might want to get a lawyer. She ended the conversation suggesting that I get a lawyer to fight my own insurance company on money that they should have paid to fix my vehicle in the first place she never tried to resolve the situation she let me know that was going to be the last conversation and to get a lawyer.
  
  
  
  

  Business Response

  Date: 08/30/2022

  Thank you for the opportunity to reply to your correspondence dated 8/25/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on 8/3/22, to address her concerns. We were unable to resolve this matter to the consumer's satisfaction, but we will review and consider any new information if presented.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother died on March 7 of this year. I contacted State Farm after I found out she had a life insurance policy with them and they told me once I get the death certificate they would start the claim process. My brother and I were beneficiaries and went and signed and filled out the paperwork as directed at the local office. Weeks went by and heard nothing so my brother contacted them and they said they were still working on it. A few more weeks went by and he called the main office and they said the paperwork was incorrectly filled out so we had to make another 2 hour or more round trip and go sign the paperwork again. Weeks went by and there was still issues so my brother contacted the local branch and they got his stuff corrected and a few days later the pay out was deposited in his account. I checked mine and it wasn’t in there. I called the local office and they said they’d take care of it. Waited a week and called the main office and nothing had been done. So I got the paperwork and filled it out myself and faxed it in. They said the only portion I needed to fill out was my signature on page 4 of the documentation. I filled that out and faxed it myself. Didn’t hear anything for another week so I called today. They blamed me. They said some other boxes weren’t checked and I told them that was already done on previous forms. Then they found the older forms and said the box I checked for electronic funds transfer looked like an accidental pen mark and not a check. I have the paperwork and it’s clearly a check. So they came up with something else new and wrong that nobody told me the last 5 times I called. So I asked for it to be fixed today and they told me it’s first come first serve. I started this in April. It’s still not done. They got several different versions of paperwork and don’t know what’s going on. They’ve made this a miserable process to deal with already being upset over the death of my mom on top of this. It’s still not resolved.

  Business Response

  Date: 08/05/2022

  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 26, 2022. While we
  cannot share specific details in this public response, as requested, we have responded directly to
  ***** *******

  Customer Answer

  Date: 08/08/2022

   I am rejecting this response because:
  The actions by the national office were inadequate. I am still getting forms from them to fill out that I’ve already filled out and after the claims was paid  Luckily the local branch manager took care of the problem and the claim was paid. This case can be closed but there was no resolve of the complaint by State Farm’s main office. The local branch owner made sure I was taken care of and I appreciate that. No need to send me anymore letters or phone calls. 
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of accident was July 4th 2022. I contacted State Farm same day as accident. I was told I would be reimbursed for out of pocket expenses such as food and **** from the hospital to home etc. I submitted receipts immediately so get money back ASAP. It was been three weeks and still have not received a refund or spoken to the claims rep since the accident. She NEVER called me! I have done my claim myself by ensuring it is being moved along. Every step I had to initiate even the rental car because I have to go to physical therapy due to the accident. Now my car is deemed a total loss (again I had to call state farm for them to look at claim). The total loss can't do anything due to limits on policy issue and sent claim again to the claims representative who refuses to work on my claim. How long am I supposed to wait for money owed? I am already in a very stressful situation and still have bruises even 3 weeks after the accident. I also have numerous doctor appointments that I have to get to but no longer have a car due to the accident and I have to return the rental in 2 days. I have done everything in my power to make sure the claim is processed, but I can't make the claims rep do her job. In the past calls, the claims rep co workers said they sent her a message to call and also used ***** to communicate to her yet I still have not heard from her. I have called 3 times today and asked to speak to a manager and explain what is going on each time I am transferred to a number and the call drops. I am beyond frustrated and anger that I have to go through this.

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 25, 2022. While we
  cannot share the specific details in this public response, our claims department contacted the complainant on 8/2/22 to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised, I purchased a six month car insurance plan for 1,429.58 on May 20, 2022 to begin on June 14, 2022 and expire on December 14, 2022 as shown on the attached receipt. The employee who sold me the insurance did not mentioned that there would be additional charges. On Saturday July 25, 2022 I received a letter in the mail notifying me to pay an additional amount of $1,247.29 or that my car insurance would expire on August 31, 2022. The employee who sold me the insurance at the time of purchase lied to me and I was informed that I would pay the $1,429.58. I am very upset.
  
  Please find attached at to paged PDF.

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to reply to your correspondence dated July 26, 2022. While we
  cannot share the specific details in this public response, our underwriting department contacted the complainant on 8/5/22 to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.