Reviews

This profile includes reviews for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

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  State Farm Insurance Company

  2411 Brittany Ct. Centerville, OH 45459

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  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

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  State Farm Insurance Company

  2137 W Gentry Pkwy Tyler, TX 75702

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  State Farm Insurance Company

  203 North Main Street Somerset, KY 42501

Review Details

• Review fromKevin M

  Date: 05/07/2025

  2 stars
  We had filed claim for hail damage to our roof. While State Farm covered the claim after they decided to drop our policy. Been a customer for 28 years.
  They had counted recent claim activity when I inquired about coverage for my basement ceiling even when it was deemed not covered.
  Apparently your not supposed to use the policy they write.

• Review fromChris O

  Date: 05/06/2025

  1 star
  State Farm adjuster wanted to give me 3500 for my car damage and sign off to it when it was actually 10k.. worst company ever!

• Review fromYi Y

  Date: 05/06/2025

  1 star
  I am appalled by State Farm’s conduct and complete disregard for basic consumer rights and privacy. They sent a third-party inspector to my property—without a proper appointment—who performed a shallow, unprofessional inspection. No attic check, no roof climb, yet they falsely concluded that my roof needed replacement.
  What’s far worse: State Farm shared this inaccurate report with L********* Consumer Center without my knowledge or consent. I was never informed that my private property data would be reported to a third-party database, potentially affecting my insurance standing and consumer record. This is not just unethical—it’s a blatant violation of privacy and the Fair Credit Reporting Act.
  State Farm has shown a shocking lack of transparency, accountability, and respect for its customers. I would strongly advise others to think twice before trusting this company with your home, your data, or your peace of mind.

• Review fromNoah F

  Date: 05/06/2025

  1 star
  I am writing to formally file a complaint regarding my recent experience attempting to insure an engagement ring through a Personal Articles Policy with State Farm.
  Over the course of several months, I have received repeated piecemeal requests from my State Farm agent and their team for additional information about the ring, specifically regarding the cut and clarity of smaller stones. Despite providing all available documentation from K** ******** (the original seller), I was repeatedly sent back to the jeweler, who confirmed they had already given me all the details available. At no point was I provided with a complete list of underwriting requirements up front, which resulted in a drawn-out, inefficient, and frustrating process.
  I ultimately requested that the policy be canceled and a refund issued. The agent's response made no effort to retain my business or express concern about the experience, and instead reiterated that canceling the policy meant the item would no longer be insured. It was only after I mentioned filing a complaint and switching agents that I received an apology, along with a statement distancing the agent from the underwriting team’s requirements.
  My issue is not with the underwriting guidelines themselves but with the lack of proactive communication, poor customer service, and general lack of accountability throughout this process. What should have been a straightforward process turned into a months-long ordeal due to disorganization and a lack of support from my agent’s office.
  I am now seeking insurance coverage for the ring elsewhere and am considering transferring my other policies away from State Farm as well. I hope you will take this feedback seriously, both to review how customer experiences like mine are handled and to improve transparency around documentation expectations.

• Review fromTimothy T

  Date: 05/05/2025

  1 star
  Received a letter saying they WOULD NOT renew my auto insurance in April 2025. March - April coverage was drafted from my bank account ($479.00) March 14, 2025. Called and canceled all coverages March 19, 2025 and requested a prorated refund as stated on their website. State Farm called me around the 21st to verify my cancellation of all coverages including the hospital indemnity - which i did. I was refunded $208 in May 2025. Because my wife and daughter were on the policy for "hospital Indemnity" State Farm denied refunding any of those funds because my wife and daughter did not call state farm "directly" to cancel.
  In a fight with them now for the other $260+

• Review fromMichael E

  Date: 05/05/2025

  1 star
  They failed to cancel my auto pay when I changed insurance companies, even after requesting cancellation by phone and email. When I requested that they refund my money they told me there was nothing they could do until after my current policy was canceled 2 weeks from now, even though my current policy was already paid in full and I was not renewing any future policies.
  In addition, they don’t return phone calls or messages of you request a manager, they will simply “put in a note” for you.
  They are very nice and polite when they want your money but when they actually have to do something, good luck. Make no mistake, you are paying a marketing company, not an insurance company.

• Review fromRobert H

  Date: 05/05/2025

  1 star
  I’d be glad to share the experience I’ve just received with State Farm. I’m a 36 year old man with a wonderful driving record. I am also a non-traditional student at T**** *** working to get my degree in Horticultural Sciences. Students don’t make all that much money as those who have gone to college can testify including, I’m assuming, those who work as agents for State Farm. It’s a hard life, trying to better oneself, and it’s been a really long road. Yesterday I had to get my car towed which I believed was something that I had included. Well as it turns out, I didn’t have it included. I thought “okay, it’s fine, I have a great driving record and if I call the next day (as yesterday was Sunday) they’ve got to be able to do something to help me out for being a loyal customer.
  That didn’t happen. It’s disappointing when a company makes their money off of those who can barely afford to pay with no guilty conscience when they deny them. The worst part is that I initially didn’t decide to call until a representative called me that Sunday and told me that they might be willing to work with me because I am a student. State Farm, if this is your best, I would be shocked to see your worst. I’ll be switching to another insurance company. Not because I didn’t get refunded for the towing that I thought I already had, not because insurance companies don’t fix Leaking hoses. I’m firing State Farm as my insurance Company for their lack of humanity and compassion. It’s an all-around disappointment. This is car insurance folks, and you won’t get far if you’re like me and you don’t have many options as a student. Parents of college students, take heed. This is not an insurance company that you want for your children if they have to make the hard decision of paying on their own. It’s not worth the headache. There’s a good chance that once I post this I’m going to be reached out to. I really don’t believe, as a proud American student, that there is any going back.

• Review fromDanny B

  Date: 05/02/2025

  1 star
  Liars and thieves sitting behind desks. How they get away stealing from homeowners by not helping them at all with claims is beyond forgivable. Half of my roof blew off in 70 mph winds and they deny my claim. Told me to put a close match up there that was 20 shades lighter. All the while here in Ohio there is a law saying shingles have to be compatible match. The adjuster was JASMYN N**** and how she’s able to steal from homeowners premiums is mind boggling. Now my property value has dropped due to this horrible looking roof. Again the desk adjuster was JASMYN N****. If you ever deal with her just know your about to get scammed.

• Review fromAaron C

  Date: 05/01/2025

  1 star
  DO NOT choose State Farm, look elesewhere for your Insurance needs!

• Review fromRobert M

  Date: 05/01/2025

  1 star
  F@%$ JAKE AND STATE FARM!!!
  My car was stolen 11/30/24, filed a claim but never received a response. It was the beginning of April 2025 and my car was found abandoned and on blocks, totally trashed! My finance company got in touch with State Farm, refied my claim, provided police report, photos, everything they asked for. Today I received an email stating that they are refusing to move forward with my claim and reject any responsibility. I had been paying for full coverage, when I saw the car, it broke my heart! State Farm knew it would have to be a total loss, because it would cost over $8k to fix my car and it would cost them to claim as a total loss, I only owed $8300 left on my balance. So they just decided to wipe their hands clean?? THIS IS ALBSOLUTELY UNACCEPTABLE!!! STATE FARM IS NOTHING MORE THAN A SCAM BUSINESS!!!