We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

State Farm Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

State Farm Insurance Company has 3461 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.23

    Average of 2,102 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Rabah J

      Date: 04/03/2025

      Garbage company car has been in the shop for 3 weeks waiting for approval to get fixed they drag feet you can't talk to adjuster ran by a bunch of clowns and useless people. Like a good neighbor state farm IS NOT THERE

    • Juanita G

      Date: 04/02/2025

      The won't renew if you actually use your insurance. First accident and ticket. Horrible company.

    • Deb T

      Date: 04/02/2025

      State Farm’s client rear-ended me in a car accident. After the accident, State Farm failed to cover my $205 medical expenses at an urgent care facility. Additionally, they
      presented me with a document requesting that I waive any future rights to pursue legal action
      against them or their client. I chose not to sign this document, and as a result, my medical expenses were never reimbursed. Furthermore, State Farm deemed my vehicle a total loss and offered to purchase the car from me, however they are trying to subtract $2000 for the salvage. I only pay the salvage if I am trying to retrieve my vehicle. They refuse to remove the salvage value and they refuse to answer my calls. Their client rear ended me but it seems they want me to pay for the accident. My advice to anyone is get a lawyer don’t deal with state farm on your own.

    • Kira A

      Date: 04/02/2025

      Claims department is terrible. Highly under value vehicles. They changed their story from phone conversation to phone conversation. I felt like they were out to cover their own a** and help the collision center come up with more cost than were needed as opposed to taking care of their customers. My family has been loyal customers for 10 years with auto and home insurance and they are going to loose us as customers. Terrible terrible service.

    • David H

      Date: 04/02/2025

      A worthless insurance company. Turned down a roof claim that was substantiates by three roofing companies. Horrible customer service. After 20 years with them they also were useless and no help
      During a tornado claim. I dropped ALL my Stare Farm insurance and DO NOT recommend them.

    • Desiree S

      Date: 04/02/2025

      Horrible company! Almost 20 years with them and they will drop you once you file 2 claims within a 2 year span. That is having to fight with them to even want to pay out the amount that needs to be done for a repair. If you happen to get wendy s**** as your claims adjuster then I feel sorry for you. She is a condescending hateful woman that will harass you and the contractor you hire with constant emails and phone calls and then block you when you decide to tell her what kind of person she is. I honestly believe she enjoys denying claims. They did eventually pay out but it didnt get our roof back to where it needed to be because they refused to listen to how it needed to be fixed the correct way. Wendy acted as if she was a roofer and understood how to fix a roof repair.They will take your money for years and then send you a nasty email saying that it is unacceptable how many claims you filed. I find it unacceptable that they are greedy. I cant help that mother nature decided to let our neighbors tree fall on our roof. Don't even get me started on our local agent that did absolutely nothing for us and you could never get him to call you back after leaving messages. They actually did us a favor though because we now have another insurance company that is cheaper and BETTER.

    • Angela Y

      Date: 04/01/2025

      Fraudulent company with good advertising. State Farm would not cover our car rental after an accident. They claimed they would cover a "like vehicle" but didn't cover the rental of an SUV. We didn't know this until we turned in the rental at which time E********* said that was a very common occurrence with State Farm. The car was hit in a parking lot when we were at a highschool basketball game.

    • Stephen S

      Date: 04/01/2025

      I leased a brand new 2025 honda crv purchased in June of 2024. I put full coverage on this vehicle. On March 18, 2025 they canceled my collision insurance and didn't notify me until I received and in mail today 4/1/25 , dated March 28, 2025.
      These ******** let me drive my vehicle for 2cweeks with NO COLLISION INSURANCE!
      God forbid i got totaled id be debt for $30,000.00 dollars!!!
      I'm so done with incompetent company

    • rick s

      Date: 04/01/2025

      worst home owners insurance on the planet. you only have a one year liability clause when it comes to home owners and they push all the way. our home was damaged during a bad storm. they refused to pay to have a roof replaced and try to force use to use a inferior shingle that does not match in size or width or color to our home. spoke to a independent adjuster and absolutely state that we have grounds to sue but since they pushed the claim past the 1 year mark im unable to go after them with a lawyer. evil company.... were stuck with the bill and no roof. we pay thousands in premiums for auto and home every year.......... filed a complaint as well with the state bureau of insurance.

    • Bobby D

      Date: 04/01/2025

      So last year I had a 2015 Kia optima I bought it with damage from a dealership and State farm just paid out the damages on the vehicle from a previous accident and now my rates are going up even though they got the photos from the person who owned the vehicle showing the damages previously

    State Farm Insurance Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.