Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
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  Ulta Salon Cosmetics & Fragrance, Inc.

  5410 Pacific Ave Stockton, CA 95207

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  Ulta Salon, Cosmetics & Fragrance, Inc.

  4803 concord pike wilmington, DE 19803

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  ULTA Beauty

  12715 Citrus Park Drive Tampa, FL 33625

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  Ulta Beauty

  257 Robert C Daniel Jr Pkwy Augusta, GA 30909-0801

Review Details

• Review fromgary k

  Date: 08/04/2023

  1 star

  gary k

  Date: 08/04/2023

  In short the offer was Buy 2 a get the 2nd at 50% off...When you, I, add the two they both show as the same price Ulta Beauty! ******* I will be assisting you today. just a moment while I review your previous conversation 8:36 am Hello, this is ***************************** and 310-xxx-xxxx. I have had an issue with buy 1 get one at 50% and it is not calculating the 50% off on the2nd item over night repair serum with hyaluronic acid ********* I have them in a bag on the web so far and it is showing 2@$42.oo 8:38 am Thank you for trusting us with resolving this, 8:39 Allow me to double-check that information 8:39 THE *** SHOWS: {copied from screen}********* Penetraitt Overnight Repair Serum with Hyaluronic Acid Buy 1 Get 1 50% Off-Add 2 to bag! Quantity 2 Original price is $84.00 2 @ $42.00 Discount applied on lowest priced items gkHERE I DID WHAT IT SAID AND IT WORKED,********* Drench Treatment Buy 1 Get 1 50% Off-Add 2 to bag! Quantity 2 Original price is $38.00 38.00Currrent Price is $19.00$19.00 2 @ $9.50 Discount applied MAYBE I SHOULD DELETE AND RE-ADD AS TWO 8:46 Yes 8:46 As long there's the lowest item with the same product, you will be getting the 50%.8:56 50% off can be applied on the lowest item that you will be purchasing.8:57 same statement worded on the ****************** ******************** Overnight Repair Serum with Hyaluronic Acid Buy 1 Get 1 50% Off-Add 2 to bag! 8:59 Upon checking here it has been added successfully. 9:00 No that is not how it is written. Please advise supervisor complaint will be filed today I am attempting to purchase the ******************** Overnight Repair Serum with Hyaluronic Acid 2 item of the same and it is not applying the 50% discount on bottle 2 9:09 As I was said earlier, the 50% off can be applied on the lowest item with the same product.Lowest than the $42 that you are trying to purchase. 9:13 If you buy the full size, you will be getting the other one for the 50% off, and you most meet the qualify purchase
  

  ULTA Beauty

  Date: 08/08/2023

  Hi ****, we can see how this experience would be frustrating, and we'd be happy to clear this up for you. We will follow up with your inquiry via email. We truly hope you have a better shopping experience with us in the future.

• Review froma. f

  Date: 08/03/2023

  1 star

  a. f

  Date: 08/03/2023

  My birthday is on my account. I checked on the website and it says my birthday was inputted as 12/24 when my actual birthday is 09/04/16. My first purchase on my account EVER was on my birthday. My birthday is coming up and Ive never received a birthday gift from Ulta and Im just now realizing that the associate who set up my account incorrectly put my birthday. I dont even think they asked me for my birthday because they wouldve realized my first purchase was a birthday purchase I reached out to Ulta **************** and the only thing they could do is fix my birth date. They provided me with a Birthday Reward code that doesnt work and said they could possibly reward me 250 points. I asked if they had any free samples I could receive considering I had not received a single birthday email in the past 6 years and they declined. 250 points (translates to $8 off) and a birthday code that does not work does not leave me feeling that this major error was solved. They tried blaming me for not checking my emails for a birthday reward but if I actually had been receiving emails for the wrong date, I wouldve noticed YEARS ago that I had been receiving emails on the wrong date. They also tried blaming me for not checking my spam emails, which is insane considering I repeatedly stated I have never received any birthday email in the past 6 years.
  

  ULTA Beauty

  Date: 08/06/2023

  Hi ******, we always strive to provide the best service possible to our guests, so we're sorry to hear this about your Birthday Reward. We truly appreciate your feedback, and will follow up with your inquiry via email.

• Review fromTina D

  Date: 08/03/2023

  1 star

  Tina D

  Date: 08/03/2023

  Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
  

  ULTA Beauty

  Date: 08/04/2023

  We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will return to you in 3 to 5 business days. Since the original charge included payment for the item that was not fulfilled, your charge will automatically adjust if you pick up the order, if you prefer to cancel the order, then you would have to wait 5 days for it to automatically cancel and your charge will be returned to you.

• Review fromJulie L

  Date: 07/29/2023

  1 star

  Julie L

  Date: 07/29/2023

  Back in Nov I placed a qualifying order for a free gift. My package said it was delivered but I never received it the carrier left it the garage. I live in a apartment complex. They did replace the order except the free gift it was now sold out. In June again I placed an order that qualifies for the free gift. This time I placed it for in store since it didn't say online only. I go pick up my order. This store never received the free gift to give out. I called customer service they said there is nothing they can do. I closed out my account the next day. I wasn't informed that there was pending charges. I get a bill in the mail with the late fee change and interest that's around 40 dollars. I called about getting the charges removed since I wasn't informed about the pending charges. He said there is nothing he can do since it shows I did it through the automated service. I said I did call to make the payment then I was transferred to closed out the account. *********************** will change you if you talk to a person right away.) He responded it doesn't show that. Ulta does false advertising to get you to buy products to qualify for free gifts that you do not get. Puts the blame on the customer when their customer service support team doesn't inform you of pending charges to get more money from you.
  

  ULTA Beauty

  Date: 07/31/2023

  Hi *****! We can see how frustrating it could be to not receive your free gift with purchase with your in-store pickup order. We will follow up with you via email. We hope you have a great rest of the day.

• Review fromS. H

  Date: 07/27/2023

  1 star

  S. H

  Date: 07/27/2023

  Ulta makes their stylists work on the sales floor when they aren't booked but doesn't pay any sort of wage for that time.
  

  ULTA Beauty

  Date: 07/31/2023

  Thank you for sharing this with us, ********! We value our associates and ensure we create fair compensation plans for all our stylists. We appreciate you reaching out to us.

• Review fromVee I

  Date: 07/25/2023

  1 star

  Vee I

  Date: 07/25/2023

  I purchased two shape tape concealers at the ******** ** location Purchase made on 7/25/2023 at 3:57pm Trans **** Store **** Reg 5 CASHIER **** **** was an in store purchase and the Cashier/ sales associate **** was utterly rude and mean. She was uneducated your merchandise being sold to paying customers. It was like pulling teeth asking questions and receiving a response from this ignorant poorly trained employee. I then asked **** to speak with the store manager(overweight woman) in hopes of receiving an answer to my beauty product questions. The MANAGER shrugged her shoulders and didnt Male eye contact whatsoever UNPROFESSIONAL service. She simply stated I have no idea what youre referring to etc. I honestly can now see why people hate shopping here at ULTA ITS SO LOW-GRADE. No wonder ******* out does your store one hundred times fold. .
  

  ULTA Beauty

  Date: 07/27/2023

  Hi there! We're very sorry to hear that you were disappointed by your visit to our ******** location, as we know our guests trust us to provide the most accurate and up to date information about our products, as well as provide the best possible service. We understand how frustrating this experience would be. Your concerns will be shared with the appropriate leaders. We truly value your feedback and invite you to reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, or ******* Direct Messenger, regarding your experience if you have any additional concerns.

• Review fromMelissa I

  Date: 07/25/2023

  1 star

  Melissa I

  Date: 07/25/2023

  I went in for a hair color. I was asked about adding a opalex treatment. I agreed to it, I then asked to have a trim. I was charged $67 for a trim! $67 dollars! This is absolutely ridiculous. I could not believe the amount it cost. I was not told about this amount or I would have NEVER gotten my hair trimmed. I would have went someone else for the trim. Ive reached out to customer service to express my concerns and cant even get a response. This is really disappointing.
  

  ULTA Beauty

  Date: 07/26/2023

  Hi *******, we appreciate you sharing your feedback about your salon experience as we're always looking for opportunities to our service. Our prices for each service will vary depending on the stylist you're seeing. We will be following up with you via email to gather more information about your experience to potentially connect you with our store operations team. Thank you!

• Review fromKathleen H

  Date: 07/19/2023

  1 star

  Kathleen H

  Date: 07/19/2023

  Ulta overcharged me, refused to give me a refund, and then failed to refund my points when I returned my full purchase. I made a purchase of two items. One cost $10.99 and the second cost $6.99. I used a $3.50 off of $15.00 coupon and redeemed $6.00 in points. With 6% sales tax, my total came to $8.99. I did not like the $6.99 product, so I exchanged it for an $11.99 product the next day. The difference between those two products is $5.00, but I was charged $9.21. My overall cost should have been $14.29, but I was charged $18.20. The coupon was still active and even without the coupon, I should have only been charged $18.00. I contacted Ulta through their website for a refund of $3.91 and provided the math. The customer service agent could not tell me how my math was wrong, but refused to give me a refund and said that I paid less than I did (I had literal receipts plus my bank statement that showed I had been charged $18.20). I later contacted them through email and included a screenshot where I added both items to the bag on their website and applied the coupon. The subtotal in the bag matched my math. I was told the issue was being sent for "further review," but a week later I have heard nothing from Ulta. I returned both items for a full refund, which processed through my bank 3 days ago, but the $6.00 of points I redeemed have not been refunded. Ulta claims points are refunded to your account "immediately," but that is clearly a lie. They overcharge you, refuse to honor still active coupons, and will not refund your points. I shopped at Ulta regularly, but due to this experience, I will never spend any money at Ulta again.
  

  ULTA Beauty

  Date: 07/21/2023

  Hi ********, we appreciate you for sharing your experience and we truly apologize for the timeframe it took to resolve the issue with your purchase. We would be frustrated too in this situation. We see that a member of our ***** Services team was able to provide the refund for you. Please don't hesitate to let us know if we can offer any further assistance with this order, or with any future purchases. We value your concerns and we will always welcome your feedback as it allows us to improve and create better shopping experiences for you and all of our guests.

• Review fromMichelle N

  Date: 07/14/2023

  1 star

  Michelle N

  Date: 07/14/2023

  The ** customer service is telling me they have a systems glitch that in knowingly charging customers twice. Once in the store & again at the ** distribution center. My bank showed the 2nd payment a day later, in person, in another state. Refunds of the 2nd charge take **** days to post. In the meantime, ULTA has your money & gaining interest on it while the claim to be working on the issue.
  

  ULTA Beauty

  Date: 07/17/2023

  Please accept our apologies for the duplicate charge following your recent store to door purchase. A reversal was sent to your financial institution shortly after we identified it. They will post the funds to your account in their normal processing time; typically, **** business days after receiving it, although some may take longer. Should you not see the funds post by then,please reach out to us either via ******** Messenger, Instagram Messages, or ******* Direct Messenger. Thank you.

• Review fromJennifer W

  Date: 07/10/2023

  1 star

  Jennifer W

  Date: 07/10/2023

  Hey Ulta Beauty, I did say in my email that if you don't fix your shady processes that I would go to social media with my story. Soooooo. You had your chance to make this right, and chose not to do so! I am very angry and deserve an explanation that isn't a poorly translated auto-responder. Did you know that Ulta Beauty is randomly BANNING their customers from online ordering? One day I placed an order and kept getting an odd error message no matter what I did. No warning. Nothing fishy in my account. Spent three months going back and forth with customer service getting ZERO answers. Was finally told I had "multiple identities and multiple payment methods". Nope. Just me. Only identity I have. Been a customer for 30 FREAKING YEARS!!!!!! Multiple payment methods? Sure. None of your business how I pay! Sometimes I want airline miles or points on a different card. Who cares? Did a little research. HAPPENING TO THOUSAND OF PEOPLE. No warning, just one day you can't order. It's all over Reddit. **************** is ZERO help. They send the same canned message over and over and over. Very vague. No real answers. Seems like you have a software issue, or you are actually s******* your customers over on purpose. Which one is it? Gee, online only deals with purchase? Online only sales? Free items with purchase - online only? Not for you! BLOCKED. BLOCKED. BLOCKED. I finally reached a level where someone actually answered me and they vaguely apologized and said they looked at my account and nothing was wrong and they turned my account back on. Placed an order. GOT AN EMAIL THE NEXT DAY SAYING THEY CANCELLED MY ORDER. Zero explanation. Told me I am welcome to shop in store. What is the actual ?????Shame on you for treating your loyal customers so poorly. I've been shopping with you for over 30 years. Goodbye, Ulta Beauty! It's not me, it's you! You are horrible. I really hope that someone chooses to pick this news story up!
  

  ULTA Beauty

  Date: 07/18/2023

  We can see how upsetting it can be to not be able to place any orders on our website. We have looked into this further and do see this issue was resolved and you were able to place an order on 7/11. If you experience any issues in the future, you are welcome to connect with any of our ***** Services channels. Once again we apologize for any inconvenience this has caused you. Have a great day, and thank you for choosing Ulta Beauty.