Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ULTA Beauty has 1462 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
• 

  Ulta Salon Cosmetics & Fragrance, Inc.

  1232 Galleria Blvd Ste 100 Roseville, CA 95678-3583

• 

  Ulta Salon, Cosmetics & Fragrance, Inc.

  4803 concord pike wilmington, DE 19803

• 

  ULTA Beauty

  12715 Citrus Park Drive Tampa, FL 33625

• 

  ULTA Beauty

  103 N Cattlemen Rd Sarasota, FL 34243

Review Details

• Review fromIneida C

  Date: 06/01/2023

  1 star

  Ineida C

  Date: 06/01/2023

  I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked. I told them I moved away 1.5hr from Ulta and they didn't care and hung up the call. After several time calling after my calls were getting hung up. If I could give 0 stars I would.
  

  ULTA Beauty

  Date: 06/02/2023

  Hi Ineida, we're sorry to hear you were disappointed by your recent communications with our Guest Services team. We understand how this could be frustrating. As we researched your account, multiple identities and payment methods for the orders placed with your account were found. Please know that we only promote purchases for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. At Ulta Beauty, we are committed to providing you with an outstanding experience and would be more than happy to assist you at one of our stores to do so. ?

• Review fromStephanie C

  Date: 05/30/2023

  1 star

  Stephanie C

  Date: 05/30/2023

  Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again.
  

  ULTA Beauty

  Date: 05/31/2023

  We can see how not receiving your order at a certain time frame be frustrating. A member of our email team will follow up with you shortly. We apologize for any inconvenience this has caused you. Have a great rest of the day.?

• Review fromNikki B

  Date: 05/29/2023

  1 star

  Nikki B

  Date: 05/29/2023

  I have not been receiving points on my purchases. I called and customer service said that I made an “inaccurate” purchase and Ulta canceled my membership. I asked for details on what this inaccurate purchase was or what that even meant but they said they did not have that information. I asked how I can fix this because I am platinum and didn’t want to lose my status, they said there was nothing they could do. I asked if I could start a new membership and they said no. This is absurd. I have obviously spent a lot of money here and all I could get out of customer service was there was nothing they could do. I was NEVER notified that my membership was canceled. Why would you allow me to continue using it if it’s not even active. NONE of this makes sense. I asked to speak with someone that could give me information and they told me there was no one. Just absurd. I was even fine with continuing without my earned points and just starting a new membership with platinum status but I was told that I could not do that. All of my hard earned money will be spent else where. Awful customer service.
  

  ULTA Beauty

  Date: 06/08/2023

  Hi *****, we truly apologize for this situation and please know that our escalation team is currently reviewing this matter to find out more information about the status of your account. Our escalation team is working with our IT department to gather more information about this situation. Once our escalation team has an update regarding your account, we will reach out to your directly via email with information or any next steps!

• Review fromAn S

  Date: 05/29/2023

  1 star

  An S

  Date: 05/29/2023

  I tried placing an order for 1 foundation and it kept getting denied. So I called and emailed Ulta and after hours on the phone the response I got was basically that there was no way I was purchasing for personal use and they basically blocked my account so I can no longer purchase. They basically accused me of fraud....for buying one container of foundation!! Unreal. I have talked to numerous managers, been lied to, told I will be called back, told I need to "appeal"... are you kidding me? I was buying one foundation!!! The amount of time I have wasted on this is pathetic and the way Ulta has treated me is unfair. This may be one of the worst companies i have dealt with and I will be sure I spend my money elsewhere..along with my family and friends.
  

  ULTA Beauty

  Date: 05/30/2023

  Hi Angie, thank you for your honest feedback regarding your online shopping experience. We can see how upsetting this has been for you, and we will follow up with your inquiry via email. Thank you.

• Review fromMary R

  Date: 05/26/2023

  1 star

  Mary R

  Date: 05/26/2023

  Absolutely the worst customer service that I have ever had in my life. This company filled an order that I had placed online and then days after I received that order, I received another order with some of the items from my original order. I did not order a duplicate order. I called Ulta, as soon as received this duplicate order for a return label, explaining that I did not order a duplicate. They told me that I could return it to my local store. I told them that I was disabled and could not drive, that is why I use their online service. Also, I have received merchandise that is marked as sample and they charged me for it. I thought they had at first solved the problem by giving me reward points and removing the duplicate order from my charge, but that did not happen. When I have tried to make another purchase online it would not go thru. I called to see why. I was told in writing that I used multiple names and was buying to resell the merchandise and they are refusing me online service, stating that I could use their local store. That is just part of the story.
  

  ULTA Beauty

  Date: 06/07/2023

  Hi ****, thank you for sharing your honest experience and issues with placing orders online. We see that our escalation team are currently reviewing this determination to see if we can provide any additional assistance. While they review this issue further, you will still be unable to place orders online. Once we have any additional information for you, we will reach out to you directly via email. Our ***** Services teams did send the most recent update via email on May 24, 2023.

• Review fromJulie A

  Date: 05/22/2023

  1 star

  Julie A

  Date: 05/22/2023

  Do not get the Ulta credit card...it is through ************* and they are the worst! Refer to the ************* ratings to see more. No matter what the discount you get at Ulta, it is not worth working with *************.
  

  ULTA Beauty

  Date: 05/24/2023

  Hi *****, thank you for sharing your honest feedback! We appreciate the feedback that we have received. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you have any questions or concerns regarding your Ultamate Rewards Credit or Master Card, you will need to contact ********************* directly at **************.

• Review fromKristy A

  Date: 05/20/2023

  2 stars

  Kristy A

  Date: 05/20/2023

  Ulta customer service is extremely poor. They do not read their emails, making you provide the same information again and again. They will ship you an incorrect order, and then request you to spend your own time to mail it back to them. They will then not ship your correct order with any expedited shipping to make up for the lost time. Even if you repetitively ask them to ship expedited, they still will not do it, until you absolutely insist. They need to update their policy that if an incorrect order is shipped, you are not required to return the incorrect order, and they will automatically reship your items with overnight shipping. This is a simple solution that would help fix their own errors, improving customer experience. Very poor customer service training and policies.
  

  ULTA Beauty

  Date: 05/22/2023

  We are sorry to hear this was your experience as we know how frustrating it can be for you. We did see our email team was able to resolve this issue. We do apologize for any confusion as we don't intend to do so, but you are not required to return the incorrect items to ** as that was a mistake on our end. We just send the pre-paid label for recording purposes. Once again we apologize for any frustration this has caused you. Have a great rest of the day.

• Review fromMELINDA B

  Date: 05/17/2023

  1 star

  MELINDA B

  Date: 05/17/2023

  Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.
  

  ULTA Beauty

  Date: 05/19/2023

  Hi *******, we are sorry to hear about your negative experience with our credit card servicer, ************** For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you need to speak to a representative regarding your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.

• Review fromJaina H

  Date: 05/12/2023

  1 star

  Jaina H

  Date: 05/12/2023

  Ulta Online does not allow any cancellations. I tried canceling a product IMMEDIATELY after I hit send since the product switched from my curbside pickup with a discount to being shipped to my house without my discount and having to pay for shipping costs. I contacted customer support and was told the order was already processed at 5 pm on a Sunday moments after I hit ok. I was then told that there was nothing they could do to cancel my order. I was told numerous times that I would receive my full refund if I brought the product in to return in store. I clarified that I would receive the FULL refund including shipping and was told TWICE that I would receive the FULL REFUND. Well, when I went in the store to make my return that was suddenly no longer the case. The store called customer support for me and was told since it was successfully delivered they would not waive this fee even though I was promised. TERRIBLE business practice and even worse customer support. I will NEVER be purchasing online EVER again and will be doing all of my shopping from Sephora from here on out.
  

  ULTA Beauty

  Date: 05/13/2023

  Hi *****! We're truly sorry that we were unable to cancel your order, please know our warehouse works hard to process our orders quickly so our guests can receive them as soon as possible. We do apologize for any miscommunication that *** have occurred between yourself and our agents. We have processed a refund for you to cover the shipping costs and you should receive an email shortly to confirm this. We truly value your feedback, and we hope we'll be able to delight you going forward. We appreciate your understanding.

• Review fromMichelle H

  Date: 05/09/2023

  1 star

  Michelle H

  Date: 05/09/2023

  Do NOT get a credit card with Ulta. I paid a late fee for one day late and then they keep adding late fees after my call to them to dispute it, they keep adding more and more when this all emerged from me owing a dollar or so balance and them tacking late fees monthly! Their credit card is ridiculous!
  

  ULTA Beauty

  Date: 05/10/2023

  Hi ********! We can see how receiving a late fee be frustrating. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ultamate Rewards Credit or Master Card, ************** ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!