Reviews
This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 377 Customer Reviews
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Review fromCalla L
Date: 12/27/2022
1 starCalla L
Date: 12/27/2022
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
ULTA Beauty
Date: 12/28/2022
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!Review fromNora D
Date: 12/27/2022
1 starNora D
Date: 12/27/2022
Atrocious and mismanagement. I came in on Christmas Eve to get help with my peach and pink hair. I wanted the peach / orange out. I also had about 3 of root regrowth. Hairdresser recommended putting in a pink gloss at my consultation the day before. When I arrived I told her Id rather not. So manager came over and said we could cover the peach up with an ash and then lighten up my roots to blend it in. However it was completely patchy! My roots were still dark in places and orange in others. Manager tried telling me I put something in my roots. I told him nothing was put in my roots . Last time was September. I was in tears it looked so horrible. He said it looked better. Hairstylist didnt even get all the product out of my hair. So manager gives me his name with cell number and Ulta on it. Says to call if not happy and they could put an all over dark color. Which I told from beginning I didnt want. I call him 2 days later and he informed me he no longer works for the company. I needed to call Ulta and speak with someone else. I call and speak with another manager and told shed call back. Never called me. I called the next day and she wasnt in. *** tells me she remembers me in I was concerned about the banding on my hair and they explained things to me. I never once mentioned banding. I said I wanted the peach/ orange out. No one wants to take responsibility!!! I washed with my Olaplex and it stripped the toner which no one mentioned. Now my head is completely copper red. Now its going to be worse to correct. Still waiting on someone to call back with information they used in hair so I can let my actual hairdresser know. I was told they didnt write the information down. Total lack of detail and incompetence at this Ulta Salon in *****, **!ULTA Beauty
Date: 12/28/2022
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ****. We will follow up via email so we can assist you further with this issue. Have a great rest of your day.Review fromBrittany C
Date: 12/13/2022
1 starBrittany C
Date: 12/13/2022
I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false advertising to me if you put something out at one price and then turn around and change the tag after someone has already put it in their basket at the previous price .ULTA Beauty
Date: 12/16/2022
We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!Review fromBrian M
Date: 12/12/2022
1 starBrian M
Date: 12/12/2022
The website reads free blanket with purchase but at checkout there is no mention of the blanket. I contacted customer service and informed me there is a $65 minimum purchase and they ran out of blankets. I informed them it doesnt show this on their website and they just kept saying sorry. I informed them is is click bait / false advertising. All they said was sorry. Horrible company, fraudulent.ULTA Beauty
Date: 12/15/2022
Thank you for your feedback regarding placing an order with the Gift With Purchase. We know how exciting it is to be getting something as great as a blanket or robe. Gift With Purchases offers are while supplies last.While we know you wanted the blanket, we also know you'll be able to find something you love! We love to surprise and delight our Guests with special promotions and do it often.Review fromAdriana O
Date: 12/10/2022
1 starAdriana O
Date: 12/10/2022
They sold a product broken and after me driving to different locations where the same product in store were also broken, the employee recommended me to contact customer service in order to get that problem solved. For my surprise they didnt do anything about it said they couldnt ship to my home or honor the price I bought in case I wanted to try purchasing on line to see if I have a better luck, since the product I bought is broken in all stores! Then I asked to speak with the manager of customer service and they told me would take up to 48hrs to receive a call back. A total joke!ULTA Beauty
Date: 12/12/2022
We are sorry to hear this about your order and know how frustrating it can be for you, *******! We will follow up with you via email. Have a great rest of your day.Review fromKristin B
Date: 12/06/2022
1 starKristin B
Date: 12/06/2022
Had a horrible experience at the salon at Market ********* in ********, ***** on 12/4/22. Booked online for highlights and haircut. Appointment was for 11:15 am and I didn't leave the salon until 2:45. I don't have an long hair or anything out of the ************ seemed like the stylist working with me had no idea what she was doing which made me hesitant at the start and I should have gone with my gut. I showed her a picture to give her an idea of what color and how many highlights I was looking for. She had to consult another stylist as to what exact services I would need to achieve that. Finally got the highlights started and once those were done I was to be getting a glaze. However, my stylist asked another stylist if I needed the glaze and she said no-having no frame of reference as to what I was wanting. Mind you, at this point, I have been there for 3 hours and needed to get home. So, she dried my hair and I left. As soon as I got home was when I could really see how ridiculous I looked. There is no way I will ever go back to this salon or any Ulta. I found another salon the next to day FIX the damage that was done so i can go out in public without a hat. Paid almost $200 to look and feel like s*** Contacted customer service who did actually reply back to me in a timely manner and they requested the salon location reach out to me to rectify the issue. Not surprisingly, I have not heard from the salon.ULTA Beauty
Date: 12/07/2022
We're sorry to hear this about your Salon experience, *******. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. We have verified that our team has sent a second notice to our salon team, however, we'll be following up with you within 48 hours via email if our team has not reached out. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.Review fromHeather L
Date: 12/06/2022
1 starHeather L
Date: 12/06/2022
I have been a loyal Ulta customer for at least 10 years. Yesterday I received my online purchase and I was sent lip gloss instead of concealer. I reached out and was told they would send the correct item in **** business days. I was then asked to send back the lip gloss (packaging and label provided at no cost to me). I was shocked that they would not allow me to keep the $5 lip gloss as a sorry for sending you the wrong item gesture. I will gladly send back the $5 lip gloss, which probably is only saving them $1-2 after they pay for the shipping to return it.ULTA Beauty
Date: 12/14/2022
Hi *******, we understand how this may be an inconvenience and we strive to show our guests how much we appreciate them all. We will continue to improve our processes based on your feedback to create better shopping experiences for you and all of our guests in the future. Thank you.Review fromLaShayla W
Date: 12/03/2022
1 starLaShayla W
Date: 12/03/2022
If you are considering opening an account with Ulta, ------- DON'T. -------READ THIS FIRST. This is quite possibly the worst company I have ever dealt with. In the 2 years I've had an account with them, I've had to call 4 times to have them reverse late fees that were THEIR mistake, and each one has been counted as a courtesy reversal on me! I've spent HOURS on the phone trying to get them to reverse the late fees they've charged me incorrectly and it's finally reached a point where they don't want to reverse them anymore. My payment's are due on the 17th, but! even though my payments are made on time, the next time I log in to my account, boom -late fee. It feels terrible being a customer who religiously pays my account on time AND in full! They are incredibly untrustworthy. It's reached the point where I've had to start taking photo documentation after making my payments on time so that when I get that late fee that I just KNOW that they're gonna charge me, at least this way I have proof. Even then, with the photo documentation, they are unable to reverse the fee's. And of course, closing an account like this will most assuredly hurt your credit. I feel backed into a corner by this company.ULTA Beauty
Date: 12/06/2022
Hi ********, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. The handlng of our Ultamate Rewards credit cards is with ************** If you need to speak with someone regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.Review fromCHRIS J
Date: 11/30/2022
1 starCHRIS J
Date: 11/30/2022
I placed an order for almost $200 today. Then 20 minutes I tried to cancel the order. I couldn't do it online so I called customer service within 25 minutes of having placed the order. The rep claimed that it couldn't be canceled and tried a couple of different ways and was unsuccessful. I asked to speak to a supervisor and literally ended up being on the phone with the rep and unable to get to a supervisor. WHAT KIND OF C*** IS THIS???? I will NEVER SHOP AT ULTA AGAIN?!?!ULTA Beauty
Date: 12/02/2022
Hi *****, we are so sorry to hear this about your experience. We have taken a look into this order and at this time it is too far along in the process to be canceled. As we begin processing orders immediately, our ***** Services teams are not always able to guarantee an order cancellation. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be delivered due to inaccuracies provided, then it will be returned to our warehouse and you will be refunded within 30 days after processing. If not, you will need to reorder. Additionally, we apologize that you were not able to speak to a supervisor. Due to the holidays, we are experiencing a higher than normal contact volume, so our supervisors are not always available to speak immediately. Thank you for your feedback, and we apologize that we were unable to assist you further.Review fromRobin S
Date: 11/29/2022
1 starRobin S
Date: 11/29/2022
Twice I have had issues with this store. Last year they refused to sale me a product because I didn't want to give them my phone number. I asked for the manager and she said they could do the sale but corporate didn't like them not getting a phone number. Today I was told I COULD NOT return my product if I didn't give them my phone number. I said even if I have the receipt and they said NO. I think this is Illegal.ULTA Beauty
Date: 11/30/2022
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear about your visit. We'd like to connect with you further on this, as a rewards account is not needed at all when returning or purchasing items. We truly apologize for the misinformation and any discomfort your experience caused. We ask that you respond to the email sent from our ***** Services team with more information on this store visit, and if you would like for a store manager to contact you. Thank you.
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