Reviews
This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 377 Customer Reviews
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Review fromJade
Date: 11/24/2022
1 starJade
Date: 11/24/2022
I have shopped at Ulta for many years and although their prices arent the best, they have nice deals every so often. I have shopped in the store as well as online. Their app and online site really need to have the ease of being able to cancel an order after its placed in the event that something was forgotten or a coupon did not go through. This really makes me feel that they are just out to steal money from people. I called to have my order canceled and they tell me the phone number doesnt match. The same number Ive been using in the store for over 5 years. It doesnt make any sense. So youre telling me every person in the store has been lying to me accepting my number that is apparently wrong?? You guys owe me back a lot of rewards points and money then because this is messed up on your clerks part-not just one-EVERY SINGLE ONE over that past years. It isnt fair for me to be able to place multiple orders and give you money without having to verify my phone number but as soon as I want to cancel it, I have to do so with a phone number that I possibly havent had in 10 years??? What kind of sense does that make? Why have your reps been accepting the number I currently have on file with your credit card and app??? How is that even possible? When I went to the bank and gave them my phone number that changed the first question they asked was did you recently change your number? Ok, lets verify the other information we have on file so we can get that updated. That is good security and customer service. Your security is all the way the wrong way. This is extremely unethical practice.
ULTA Beauty
Date: 11/28/2022
Hi ****, we understand your concern regarding the security of your account. We have reviewed your loyalty account and only see one number associated with the account which did not match the number provided to our ***** Services team. We will reach out to you to via email to assist you regarding this matter. Please be on the look out for an email from the Ulta ***** Services team regarding your BBB review.Review fromDeena J
Date: 11/14/2022
1 starDeena J
Date: 11/14/2022
To who it may concern: DO NOT SHOP HERE EVER!!I was recently at a ************** store Ulta unfortunately, did not have the item at the store. After chasing this item down the girl was nice to order for me and have item shipped. Time goes by, absolutely no notification about this package being shipped. The Ulta website kept stating it was still in process. After having to call approx 12 people to get help and ringing corporate to get answers. They said it was delivered 2 days ago? To whom I have no idea.. Definitely not a cheap gift. All they said it was delivered. And again not sure to what area or to whom. No refund back to card just plan ***.. this was not a small item. Corporate sent said they checked and shipped? Not even a phone call to help resolve. Lucky for me having a husband to know people this will be taken care of.. this is just the first step RUN AWAY FOLKS!!! Better CS in many other stores will want your business. Please Ulta dont respond as I see many other horrible reviews.ULTA Beauty
Date: 11/15/2022
Hello, *****. We're sorry to hear that this was your experience shopping with us and we'd like to discuss this further with you. We'll be sending you an email at the provided address so we can assist as best we can. We appreciate you sharing this feedback, as it helps us improve our processes going forward. Thank you.Review fromLesley H
Date: 11/01/2022
1 starLesley H
Date: 11/01/2022
The fact that I make a payment at 5:03 on my payment due date and you **** it late and force me to post it the next business day. People do work and pay their bills. You are scamming people for late fees. I will be paying off my account and closing it.ULTA Beauty
Date: 11/04/2022
We apologize for any frustration regarding your card, ******. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any concerns or feedback regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!Review fromJennifer B
Date: 11/01/2022
1 starJennifer B
Date: 11/01/2022
I went to the Ulta website on Wednesday, Oct 19 and was hoping to get an item for a wedding on Friday. The website offered Premium shipping for $19.95. When I selected this option the website said Get it by Thursday, Oct 20. I hate paying for shipping, but this gift was perfect for my friend, so I was willing to pay the extra money to get it in time. After I placed the order, I received a confirmation email that informed me your order should arrive within 3 to 8 business days. When I checked their website shipping policy, it stated that premium shipping meant deliver within 2 to 3 business days, and I also read that Ulta doesnt let you cancel an order once submitted. I still kept hope that the order would make it in time because surely this company has the integrity to state a realistic date when you decide to spend an extra $20 on a $20 purchase. I did not receive the order Thursday. Friday came with a shipment notification from Ulta and a tracking number - my package was received Thursday night at a location 20 minutes from me. Unfortunately, the weekend passed with no order received. It did not arrive until Wednesday, a week after I placed the order and days after I had reached out to both customer service at ********************** and the shipping company. I received the money back for the shipping, but Im very disappointed by the deception of Ultas website. I understand shipping is not guaranteed, but they should not have claimed Get it by Thursday with no intention of meeting this claim. Be better Ulta.ULTA Beauty
Date: 11/04/2022
Hi ********, we are so sorry that your gift did not arrive in time. We appreciate your feedback regarding the estimated shipping time shown on our website. Thank you for sharing your feedback and speaking with our ***** Services team to resolve your issue as best as we could. If you need any additional assistance, please feel free to reach out to our ***** Services team.Review fromDanielle B
Date: 10/20/2022
1 starDanielle B
Date: 10/20/2022
Do not open their credit card. They will harass you by calling, texting, and sending emails within minutes of each other. I paid the credit card off, and apparently because it was 1 day late I got hit with a late charge. When I called they let me know that even if you are 1 second past 5 EST time you will be charged with a late fee. This has not been the first time they screwed me. I have paid off the balance before, and then they let me know that I still owed money. When I asked how they said oh the information was not correct on the statement. So I had to pay more money to them. They are huge scammers when it comes to the credit card. PLUS they are breaking laws by harassing me by texting, calling and emailing me back to back. I am BEYOND disgusted and hope that I am saving someone from the lies and harassment you will receive.ULTA Beauty
Date: 10/27/2022
Hi ********, we are sorry to hear that you've had a negative experience with our Ultamate Rewards credit card. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need additional assistance regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.Review fromJay S
Date: 10/13/2022
1 starJay S
Date: 10/13/2022
I was at your store at *****************, ******* ** at 4:39pm on October 11th 2022. At check out I was asked for my phone number and email. I told them I don't want a membership since I don't come to the store often. The lady started asking random customers for their number so they can get free points on my purchase. I kept waiting while she kept trying to get their number. She put some random person's number on my receipt. Then I was told that I will not be able to make a return without a phone number or email despite having a physical receipt!! My experience was horrendous and I felt humiliated. Ulta is more dedicated to capturing data with email and phone numbers than caring for their customers. It is my last visit.ULTA Beauty
Date: 10/17/2022
We are sorry to hear this was your experience at our ************ Mall store, ***! Our guests arent required to have rewards accounts to shop or make returns with us; it just makes the process easier. Were truly sorry for the misinformation and any discomfort your experience caused. Well let the manager at this location know about your concerns so we can make the checkout/return process more straightforward next time.Review fromJohn R
Date: 10/10/2022
1 starJohn R
Date: 10/10/2022
If I could give it less then one star I would have. Briefly, I purchased a gift for $195.40, with in minutes of leaving the store I was alerted by my credit card of strange activity. I discovered three charges for the same purchase.I have been in contact by phone, in person several times, NO ONE knows what to do to correct this. The following day I returned the item, still the two charges are pending, the third cleared.More attempts to correct the problem fell on deaf ears, as of this writing it has not been corrected.I will never ever shop at this store again.ULTA Beauty
Date: 10/12/2022
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ****. We ask that you respond to the email sent from our guest services team, as we'd like to learn more about these charges to your card. We truly appreciate your feedback and will use it to improve service in the future.Review fromCaitlin S
Date: 10/01/2022
1 starCaitlin S
Date: 10/01/2022
On 9/15/22, I received multiple emails advising my Ulta profile had been updated. I did not make these changes, and I was unable to login to my account to see what changes had been made. I immediately called ***************** and the automated system told me all $250 of my available rewards points had been used. I spoke to someone with **************** and told them I had not made any changes to my account, and had not redeemed any of my points. They assured me they would reimburse my account for the hacked points, which according to the automated phone system, they did. Unfortunately, I do not have access to my account because the hacker changed the e-mail address associated with the account. I have called and emailed multiple times since 9/15/22. They initially said the email address had been changed back, but it has not, as the site says I don't have an active account. Since then, I keep being told that they will send a follow-up to their "internal teams." My most recent email to them requested a time estimate for when I can expect this issue to be resolved, and of course, no response. It's now been over 2 weeks without access to my Ulta account, including the $250 in rewards points I have accumulated. According to the automated system, all my progress towards keeping Platinum status was also lost in the hacking.ULTA Beauty
Date: 10/04/2022
Hi *******, we are so sorry that you are still unable to access your account. Our Specialists may be reaching out to you again soon regarding additional troubleshooting to receive the password reset email. If those steps do not work, then this issue with be escalated to our IT team for further assistance. The unauthorized transaction has already been flagged and removed from your account, and the points that were redeemed have been added back to your account. Once you are able to access your account again, you will see that your progress towards Platinum has not been affected!Review fromShannon J
Date: 09/30/2022
1 starShannon J
Date: 09/30/2022
Beware of getting a credit card with them!!!! They refuse to give me the points that I've earned using their credit card because they say they have no proof of me even having a card when in fact I do. They are scammers liars and cheatersULTA Beauty
Date: 10/04/2022
We apologize for this experience, *******. We understand how frustrating it can be to not receive your points as intended. We'd like to know more about this as all Credit and Master Card points should post after your billing cycle regularly. We will send an email to follow up regarding this.Review fromSherry O
Date: 09/17/2022
1 starSherry O
Date: 09/17/2022
I had a terrible experience at ulta. My first and last time trying their salon services. Stylist did a poor job with my bangs; uneven. Manager really handled this badly. Instead of a simple 5 minute fix. She brought in another stylist, the previous stylist and herself and acted as if they could not see the messed up bangyes; gas lighting. They implied that I was too hard to please and returned my money. Well, I went next door to Great clips. They even saw more mess up with the bangs than I did. I shared with her their reluctancy to take responsibility and grow. She said some hairdressers are really like that. Wow, how many more clients will you have to loose to make yourself feel like your right. I believe in integrity do the right thing and keep your client coming back. Also ULTA how is your training program for managers working? F is the grade. Would like it if corporate would contact me.ULTA Beauty
Date: 09/20/2022
Hi ******! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** Our ***** Services team will be able to assist you further!
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